Verizon Wireless Customer Service Issues

I recently purchased a new Apple Watch and utilized a trade-in option for my previous Apple Watch. Despite never receiving the initial package to send back the trade-in watch, I requested and successfully received a replacement package, which I promptly used to return the watch. I possess detailed shipping records confirming the delivery of the watch. However, Verizon claims they have not received the device. Despite visiting a Verizon Wireless corporate store on December 2, [redacted], to address this matter and provide documentation, no progress has been made, and I have yet to receive any communication regarding the trade-in valued at $[redacted].

I require immediate assistance. As a person with disabilities, having a functioning phone is crucial for me. Consequently, if I am unable to speak with a live representative promptly, I will escalate this matter to the attorney general. I have been attempting to activate my phone for six days without any assistance. Moreover, I was informed that charges are still being made to my account, even though I haven't been able to use your services yet; all I have from you is a SIM card. Upon visiting a Verizon store, I was advised to return it as it appears to be defective. I urgently need to engage with a support representative as I have expended significant time trying to resolve this issue to no avail. I am now considering reaching out to the consumer hotline for additional assistance. Kindly provide a contact person or connect me with a human representative promptly. The lack of resolution has caused me to miss important medical appointments, including chemotherapy sessions. Today marks my latest attempt to seek assistance; this is my final effort.

In December [redacted], I visited a Verizon store in NYC and participated in a buy one phone, get one phone free promotion for opening two new lines. Initially, the billing was accurate. One line was for my brother, D., and the other for my mother, C., as Christmas presents. After a few months, my brother wanted his old phone number back and had it transferred. Suddenly, I started getting billed for both phones, erasing the initial promo offer. With a total of seven lines, I didn't notice the mistake right away. When I realized, I made multiple calls to Verizon customer service, spending hours on the phone with representatives. I even encountered a tearful rep who couldn't resolve the issue. Despite speaking to supervisors, the problem persisted, and I ended up leaving Verizon with a balance. I believe this is due to being charged for a supposedly free phone. I urge Verizon to review their records, fix the mistake, and adjust my account accordingly. Thank you.

I am reaching out to address a significant problem I encountered with Verizon. I initiated a 4-person family package on October 13, [redacted], at the Verizon store on 13 Boylston St, Chestnut Hill, MA [redacted]. Despite paying $[redacted].87 in two payments, I was very disappointed with the signal quality and service from Verizon. Consequently, on October 30, [redacted], I returned 3 mobile phones and 1 iPad and terminated my account at the Verizon store on 86 Worcester Rd, Framingham, MA [redacted]. I paid [redacted].99 yuan for one mobile phone, which would be reimbursed if returned within 14 days of closing the account. I returned the phone on November 1, [redacted]. Subsequently, I noticed charges of $[redacted].83 on November 3rd and $[redacted].82 on December 5th deducted from my autopay account. Additionally, I received a Verizon savings card with the last four digits: [redacted], totaling $5.91 in January [redacted]. Despite multiple attempts via phone calls, in-person visits, and private messages on Facebook to secure a refund from Verizon, I have not been successful after investing over [redacted] hours into resolving the matter.

I recently became a Verizon customer on January 19, [redacted], and signed up for service with 4 wireless lines, including one under the "Play More" package. However, I am experiencing issues activating the included perks such as the Disney Bundle, Apple Arcade, 6 months of Apple Music, and 6 months of Discovery +. Despite opening 3 tickets and contacting Tier 2 support a week ago, there has been no resolution or communication regarding the status. It seems that Verizon is not prioritizing this matter, leaving me concerned about not receiving the services I paid for. I have suggested that they could add the services on their end due to the login errors I am facing. If the issue is not resolved, I am open to arranging the services directly and receiving monthly credits for the additional expenses incurred. I am seeking assistance or guidance on how to proceed further with this matter.

I recently purchased a new iPhone 13 at a local Verizon store. The sales representative assured me that I would receive a Series 7 Apple Watch if I signed up for a monthly data plan for it. I paid the setup fee for the watch, but he informed me later that he was unable to provide the Series 7 watch and offered to downgrade it to an SE. Despite being loyal Verizon customers since [redacted] and having only upgraded twice in the last decade, purchasing iPhones at full price, I was disappointed to have the upgrade offer revoked after my recent purchase. It is disheartening to receive this level of service after nearly 30 years of loyalty. I plan to return the phone and am hopeful that Verizon will consider waiving the restocking fee, given the circumstances.

In December [redacted], I visited a Verizon Wireless store in Grass Valley, CA. I was convinced to open a business account, requiring a $[redacted] deposit, with the promise of reimbursement in December the following year. As it is now March [redacted], I am yet to receive my refund. Despite engaging with multiple representatives, the issue remains unresolved. The latest update from a representative mentioned a debit to my account was noted, but Verizon is unable to trace the whereabouts of the money and consequently cannot process a refund. I am perplexed as to why I am experiencing this financial setback when the company is unable to account for the funds. Any assistance with this matter would be greatly valued. - Mike B. / Nancy B.

My bill is incorrect, and I have been trying to resolve this with Verizon. They offered me a $50 monthly credit for 24 months, totaling $1,[redacted]. However, I was overcharged $[redacted] in the last 12 months, which means I am owed a total of $1,[redacted] in credits. I am a loyal customer to Verizon and hope to resolve this issue to continue our positive relationship.

Currently in Rio de Janeiro, Brazil, my phone was stolen, causing trouble accessing my Verizon Wireless account due to the 2-step verification. I keep receiving emails about the permanent disconnection of my account. I'll be back in the US in two weeks to discuss this at a Verizon store. At the moment, I can't contact customer service or pay my bill. Assistance is appreciated.

I experienced an issue with my phone being disconnected due to Verizon's error, resulting in reconnect fees. Additionally, I have identified an unauthorized phone line on my account which has been incorrectly charged for the past 18 months. I seek to have the extra line removed, switch to a more suitable rate plan based on my usage, and request a refund for the overcharged amount. Thank you.

A friend of mine has been a Verizon prepaid customer for about 8 years. She is going through a tough time as her father recently passed away and her mother has been given only 6 months to live due to cancer. To add to her challenges, she has also broken her phone, leaving her unable to contact her mom or son. It's critical for her to have a working phone during this difficult time. We are trying to find a way to help her get a new phone as our resources have been depleted by the cremation costs for her father. Please, can anyone assist us in finding a solution for her phone situation? Thank you.

Hello, my name is Amanda Stewart. I received service through your company via Walmart and purchased a Galaxy Fold 3 and 2 A03s. The A03s were bought outright for a minimal amount but never used. Unfortunately, the Galaxy Fold broke and despite attempting to contact Walmart and Verizon for a replacement, I was unsuccessful. This led to a $[redacted] bill even though I didn't have service for the entire month. The faulty Galaxy Fold screen left me unable to pay. I prefer Verizon as my phone provider, but the situation has negatively impacted my credit and ability to switch to another service. I would appreciate working out a solution with Verizon to alleviate my stress and find a suitable family plan.

I am seeking assistance to have my suspended service reactivated today. Unfortunately, I am unable to settle the past due amount immediately, but I have a payment scheduled for May 5th through my debit card to cover the overdue balance. Due to my upcoming back surgery this Friday, which has prevented me from working due to severe back pain, I am facing financial challenges. I kindly request your understanding and support in restoring my service. I have a daughter in school, and it is crucial for her to have phone access, as well as for all other phone users in my household. Your help during this difficult time would be sincerely appreciated.

I need help from Verizon to track down the fraudulent charge made in Florida. It occurred at 2:00 am for over $1,[redacted]. My bank advised me to contact Verizon. Also, Verizon has been blocked from my account as I have been a loyal Cricket customer for 11 years. Shouldn't they verify a person's information before processing such high charges online? I am concerned about how many others may have experienced this issue. My main goal is for Verizon to rectify this situation and assist in pursuing the fraudulent charge on my bank account associated with their business.

I recently purchased international plans for Austria for [redacted] and [redacted]. The plan was supposed to start on June 16th and end on July 16th, but the website shows it starting today instead. The correct email address is [redacted]; however, the confirmation email is incorrectly set to be sent to [redacted], which is not valid. Please adjust the start date of the plans and ensure that the confirmation is sent to the correct email. Thank you.

I am attempting to subscribe to an international plan for Austria for my phone numbers [redacted] and [redacted]. The plan is for one month only at $[redacted] per phone, commencing on June 16th and concluding on July 15th. Unfortunately, during the registration process, your website consistently logs me out before completion. Furthermore, the accurate email address is [redacted]; however, the site erroneously indicates that confirmation would be sent to [redacted], which is not in use. Kindly rectify this issue and provide confirmation.

I need assistance signing up for an international plan for Austria for my phone numbers [redacted] and [redacted]. The plan is for one month at $[redacted] per phone, from June 16th to July 15th. During the sign-up process on your website, I keep getting logged out. Also, my correct email is [redacted], but the site is showing the wrong email, [redacted], which is not in use. Please update this information and confirm the changes.

I recently opened a business account in March with the help of a knowledgeable Cellular Sales representative. However, the business account specialists assigned to us have been repeatedly reassigned and lack the competence needed to set up essential features like auto receptionists. Despite multiple attempts over five months, we are still struggling to set up basic services that we are being charged for. The lack of preparation and understanding from these experts has been frustrating, leading to unproductive meetings and ongoing charges for unused services. I need assistance in disputing these charges and receiving a refund for services we have been unable to utilize due to Verizon's inefficiency. I am looking to speak with a competent and authoritative individual within Verizon's business services, specifically in "One Talk," who can understand our concerns and address this unsatisfactory situation. A credit for the inactive service period would be appreciated, but considering the inconvenience and financial impact caused by Verizon's delays, I believe a more substantial compensation is warranted. This experience has been a significant burden on our business operations and profitability, and I am seeking resolution from someone capable of providing a satisfactory outcome.

I recently switched from Verizon to Xfinity Mobile, but encountered an issue trying to port my Verizon number to my new provider. Xfinity Mobile informed me that the number couldn't be ported because it was associated with a prepaid account. However, not being able to access this number has caused multiple problems with my accounts that require two-factor authentication. This includes my bank account, school account, workouts, and other important emails. Accessing these accounts is crucial, particularly for my iCloud account to restore my phone and iPad. I have been waiting for two weeks and the situation is becoming urgent as I am nearing important deadlines. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

My post-paid phone number was unexpectedly changed to a pre-paid account by Verizon Wireless and reassigned to another carrier. This led to payment issues, as I wasn't able to pay the bill due to these changes and also not receiving assistance at the kiosks in two different store locations. The account proceeded to collections with MRSO and was later returned to Verizon. Meanwhile, my number was transferred to StraightTalk. I am requesting the removal of any derogatory remarks from my credit reports, as Verizon's error caused the delinquency. Additionally, I am seeking full reimbursement of $[redacted].93, which includes the cost of $[redacted].00 plus $48.93 sales tax for the stolen Samsung Galaxy S9 that I had to replace. Verizon's mishandling of the account made it impossible to trace my SMG960UZKV, resulting in the loss of important files, notes, and photos that were not backed up during my hospitalization.