Verizon Wireless Customer Service Issues

I need help activating my SIM card. I've been trying to resolve this technical issue for three days without service. If this problem isn't fixed, my family and I will switch to a more accommodating provider. My family members, who are account owners, are on vacation, so they can't go to the Verizon store themselves. Employees could call them for verification, but that hasn't been allowed. After numerous hurdles, I finally got a new SIM card, but now I can't activate it because I'm not the account owner. This process has been unnecessarily difficult. I need my phone working or I'll switch plans. It shouldn't be this complicated to swap a SIM card. Please assist me promptly. Thank you. Sincerely, Kendra H.

After initiating a new postpaid account online and facing an issue where the SIM card was sent to a different address, I visited a Verizon store to resolve the problem and transfer my SIM card. Despite encountering difficulties with number porting (number [redacted]), after two days, the porting was successfully completed. The Verizon representative mentioned I was scheduled for activation at midnight. When I activated my phone online, it unexpectedly associated with a different number on a prepaid account, discovering I had two separate accounts. Since the prepaid service team couldn't switch the port number due to the postpaid account's hold, I need to either cancel the postpaid account and transfer the port number to my prepaid account or activate the SIM on the postpaid account despite the prepaid activation, risking the prepaid account payment.

Since arriving in France last Thursday, our International Calling with Travel Pass has not been functioning. Immediately upon arrival, we were charged for a cellular call that couldn't be made due to the lack of cellular service. After contacting the [redacted] help line via wifi calling, the agent conducted tests confirming the cellular issue and promptly refunded the $10 charge. Despite assurances of follow-up, if we're not in a wifi area, we can't receive calls. Today, we were once again charged $10 for cellular usage after making a wifi call. This recurring problem has left us frustrated as loyal Verizon customers. It's imperative for us to have this matter resolved today while we're in wifi range, as we set sail on a cruise tomorrow.

I was charged for overage data despite signing up for unlimited data. After a discussion with a representative who promised to follow up but never did, this issue remained unresolved. Being a loyal customer who always pays on time, I was surprised by the repeated overage charges. I am requesting the removal of these charges and would appreciate a gesture of goodwill, such as a complimentary phone. Please contact me by phone at [redacted] instead of email. My email is [redacted] I believe $[redacted] for one month's service is excessive. To retain my business, I am looking for a single line plan with unlimited data at a reasonable price without automatic payment or multiple lines. I urge you to address these concerns promptly to keep me from considering other providers with more affordable options.

Regarding insurance claim [redacted], I am reaching out for assistance regarding a recent experience I had with Verizon. I purchased a phone warranty and unfortunately damaged my phone right after buying it, but was told by a Verizon representative that my insurance would cover the repair. However, when I contacted the insurance company, Assurance, they mentioned a delay in processing my claim due to system synchronization. The store manager at Verizon was unhelpful and insinuated fraud without providing a reasonable solution. I felt discriminated against and require a resolution to this issue promptly. As a long-time Verizon customer, I am disappointed by the lack of support received. Furthermore, I encountered difficulties trying to activate my SIM card on a different phone. I believe there was a misunderstanding with Verizon's policies, and I seek urgent assistance. Kindly respond to me at [redacted] or my secondary contact at [redacted]. Your prompt attention to this matter is greatly appreciated as I am currently without a working phone.

I mistakenly entered the wrong password three times, leading to my account being locked. Despite trying to reset my password using the "forgot info" option, I keep receiving an error message saying, "Sorry, we are not able to process your request at this time." I have attempted this several times over the past three days without success. I am looking to reach a knowledgeable agent at Verizon who can help me resolve this issue as I've already spent hours dealing with various problems recently. I need assistance to regain access to my locked account.

I have been using a 5S phone for 8 years without any issues. Recently, I found out that it will no longer work after 12/31/22, so I visited Costco with a friend to purchase a new SE phone. I was informed that the payment would be $11 per month. On September 28th, I contacted Verizon to cancel my $10 monthly tablet plan. However, my next bill was unexpectedly $[redacted] instead of the expected $[redacted]. Now, Verizon has billed me $[redacted].73 for the new month. They have an offer for seniors like me (71 years old) for an unlimited line at $30 per month that I am interested in. I am dissatisfied with the phone I received. I am hoping Verizon can assist me in resolving these billing discrepancies. Additionally, my jet pack for my computer is working fine.

On July 31, [redacted], I bought a Samsung Galaxy Tab S7 Plus Tablet from the Verizon store located at [redacted] E. Ridge Pike, Royersford, PA [redacted]. I believed the tablet had a cellular connection but discovered it didn't when I tested it outside my home in October [redacted]. Danny Fretz, my electronics helper and Verizon account manager, confirmed the absence of a SIM card. On 11/4/[redacted], Danny contacted Verizon support, speaking to "Chastity," who didn't follow up as promised. He called again and spoke to Robert Singh, who referred him back to the Verizon store. An appointment was arranged for 11/5/22 with "Dionne," the store manager, who fixed the issue by inserting a new physical SIM card, linking it to my phone number [redacted]. "Dionne" mentioned that resolving the payment issue for the missing SIM card would be handled by Customer Service. I've paid $[redacted].90 over 15 months for the non-functional service, with Customer Support offering only $80.00 in refunds, falling short of the total amount.

I am a retired Verizon employee and visited a Verizon store on 11/17 to change my plan to Unlimited for all 3 phones in my account. I wanted to avail the free "Motorola edge ([redacted])" phones by going paperless and setting up auto-pay. The store representative processed the plan change and phone order. Despite setting up auto-pay and going paperless through "My Verizon," the phones did not arrive as expected. Frustrated by conflicting information on availability and pricing, I sought assistance from Verizon Customer Service. After a lengthy conversation and being transferred multiple times, my call abruptly ended. I also provided feedback on my store experience via email. I am disappointed with the lack of resolution and considering switching to another provider. I request Verizon to honor the initial agreement for the free phones I believed were ordered due to the store's oversight. I hope for a fair resolution respecting the initial promotion terms despite changes. Thank you for your attention to this matter.

I recently became a new customer on 9/7/[redacted]. After porting my number and trading in my old Galaxy phone, I was given a Verizon gift card as part of the promotion. However, I was disappointed to find out that the gift card is only valid for use at Verizon and not elsewhere like I originally thought, hoping it would be a Mastercard. Unfortunately, there's nothing I currently need from Verizon as I have already purchased what I required. Upon checking your website, I noticed that your prices are higher compared to other retailers like Kohls, Amazon, and Walmart. Some items are marked up 1 to 2 times more than their prices. Is it possible to convert my $[redacted] Verizon gift card into a Mastercard so I can use it for items I actually need elsewhere? Thank you.

On November 26th, I purchased new phones as I switched from T-Mobile to Verizon. I paid $[redacted] or $[redacted] for the transaction. Initially, they confirmed the payment went through without any issues. However, they mentioned a refund was due to me. I am still waiting for a refund on the two cards I used for payment. Each card had $[redacted] deducted, but the refund has not been processed. Despite numerous attempts to reach out, I have been unable to speak to anyone over the phone. My name is James M., and my contact number is [redacted]. I am eager to have the refund issued promptly. Thank you.

I recently canceled my Verizon DSL service due to poor connectivity. After being convinced to try a 5G router, I experienced inconsistent service and decided to cancel. I was assured the charges would be waived. However, I am now receiving bills, including for calls, via email. I am attempting to address this issue but am unable to view my bills as the emails won't open. I am lacking the account number, and the website does not recognize my billing email, even though I receive emails there. Without access to my account, resolving this matter has proven to be challenging, akin to a Kafkaesque ordeal.

I am Michael Davis, a registered nurse with a Master of Science in Nursing. I am extremely disappointed with Verizon. My phone was inexplicably disconnected by your unprofessional and inadequately trained staff. This situation has caused me immense stress because I am unable to contact my patients, which is crucial given the life and death nature of my work. My phone number is [redacted]. All I asked for was to add a line, but instead, the call was disconnected. Kindly contact me on my landline to rectify this error.

I have been dealing with some issues regarding my Verizon account ([redacted]-[redacted]). The travel pass feature was not functioning properly, causing my calls to drop repeatedly. After troubleshooting with an engineer, we discovered that there were errors in the internet connection setup, impacting phone service. Consequently, I faced challenges with both internet access and call quality, including dropped calls and issues with outgoing calls. To add to the frustration, I was shocked to receive a bill of $[redacted] for the first month, on top of the initial $85 payment made when the service was activated, despite not receiving the expected service quality.

Ticket # [redacted]. I had issues receiving equipment from your company. Despite promises of refunds and credits, these were not fulfilled, resulting in repeated service disruptions. Multiple conversations with various representatives have not resolved the situation. I am extremely frustrated with the time wasted on this matter. Kindly rectify this immediately, ensure my service is restored, and provide a detailed statement of all transactions to my email at [redacted]

I experienced a series of issues recently. A while back, I was in the hospital, and others helped pay using my debit card. I'm unsure when problems started. On either the 7th or 8th of December, I tried to pay my wireless bill online; it showed $0.00 due. Believing it merged with my $[redacted]+ FIOS bill, I paid no attention. Today, my mobile service got cut off. Despite the website stating $0.00, I couldn't reach a representative, so I paid $[redacted].99. While online, I encountered various errors, including expecting a text that never arrived.

I am having trouble with validating my military discount. I received an email thanking me for my service and asking me to validate, but when I click on it, nothing happens. After going online, I received an email saying my military discount was completed and verified, but then another email stated that my organization's email address was not on file. I am unsure if I qualify for the discount or not. I would like to talk to a live representative to resolve this issue.

1) I'm having trouble accessing the website because I don't remember my login credentials. It's asking me security questions I haven't set up. 2) I had to turn off my phone because it got stuck on a game, and now it shows as a Verizon network in Thailand where I am currently residing for 6 months. I tried calling my bank and realized there might be international call charges. Please help remove them from my bill. 3) I need to review my bill to check for any additional charges related to the phone number [redacted] that is not supposed to be used. It's 9:46 am here, and I'd appreciate a call back before your shift ends. We are 12 hours apart, so an early call works best to avoid waking me up. Thank you.

My family and I fell victim to misleading advice from a Verizon salesperson at a local store, prompting us to switch services a month ago. Upon realizing we were deceived, we faced a $50 restocking fee when we tried to return the items. After addressing this with Verizon, they assured the fees would be waived, and we could revert to our original service. However, we are now being pressured for money by Verizon. It feels like we are being extorted by the same company that scammed us initially.

After the 3G network was deactivated at the beginning of the year, my 4G VoLTE Samsung Galaxy S6 (unlocked and prepaid, purchased directly from Samsung) lost the ability to make or receive calls. Despite visiting two Verizon stores and getting a new SIM card, my issue remains unresolved. I spent considerable time with customer service representatives, but the problem persists. My phone, a G930U ZKAXAA-R, is on the Verizon whitelist, but I have been without service for over two weeks. The phone functions properly after a restart but only allows for one or two calls. Texting and internet work fine. Struggling to find a solution and faced with overwhelming expenses, I seek guidance without being advised to buy a new phone. I suspect a potential eCSFB issue may be blocking my VoLTE functionality. Any insights would be greatly appreciated to help me resolve this matter efficiently. Thank you for your assistance.