Venmo Customer Service Issues

I had a balance on Venmo of $15.00 which decreased as friends paid me back. Currently, I owe $6.00. I updated my linked bank account and card after my old bank account closed. However, when attempting to make a payment on Venmo, I encountered a message indicating my account was on hold until I repay the $6.00. Despite trying both my new bank account and debit card, the screen remains the same with a loading symbol persisting for an extended period. I've attempted various troubleshooting methods like canceling the transaction, logging in and out, and using different devices, but the issue persists. Uncertain if further waiting is needed or if there's a more complex problem with my Venmo account.

I lost my phone and got a new one. The app is linked to my old phone number, but I can't enter my credit card as it keeps saying it's invalid after three attempts. Instead, the only option given is to use a code sent to my old phone number. I usually receive verifications through email, which works well for me. My son sent me $50 to help me buy work boots for Monday, but I can't access his account without the code.

I uninstalled the app on my phone because when I tried to open it, an error message appeared, so it shut down before uploading my personalized information. After uninstalling, I attempted to reinstall the app. Unfortunately, I used an email ([redacted]) for Venmo that I no longer have access to. To sign in, I require an access code sent to the email above ([redacted]) for identity confirmation. I need to update my email, but I cannot do so without signing in. Thank you for your assistance. Matthew H.

On November 24-25, [redacted], I mistakenly paid my friend $28 and $32 while my kids were using my account. I explained to him that I need that money back as it is crucial for my survival. However, he refused to return it. As a single mom, every penny counts for me and my kids, especially during the holidays. I kindly request the return of my money as soon as possible. Thank you. - T.N.

A couple of months ago, I encountered issues with my account suddenly not working. I suspect it was due to fraudulent activity on our credit card, which was promptly resolved. This morning, I spent over an hour trying to unfreeze my account. Clicking on the recovery link in an article led to a green banner indicating my account was reactivated, but the phone app still shows it as frozen. I urgently need access to my account as some individuals owe me money and only use Venmo for payments. Additionally, I have a friend to pay. Your assistance in resolving this matter is greatly appreciated. Thank you!

I am facing an issue when trying to log in to my account. A notification pops up saying "Invalid Code. Please Try Again." Despite repeated attempts, I encountered the same error message. I decided to reset my password, but after entering my email or phone number, the verification code was supposed to be sent to my email, which never arrived. I tried multiple times alternating between my email and phone number, but the code never came through. I even attempted accessing my account from a different device with the same outcome. I am in urgent need of transferring money in my Venmo account, so any assistance would be greatly appreciated.

I recently made a purchase on Facebook Marketplace and arranged for shipping with payment via Venmo. Unfortunately, after paying $[redacted] to Ottoma Dull (@MrBradys), communication ceased, and the product has not been delivered. Further investigation reveals that Ottoma Dull is reportedly the partner of Kenneth Johnson, who operates a moving company in Macon with a questionable reputation. Numerous individuals have allegedly fallen victim to this fraudulent activity. I am pursuing a refund for the sake of my children's Christmas gift and taking steps to report this incident to the authorities.

I've been using Venmo for months, and suddenly my account got frozen for no reason. They requested a photo of my driver's license, which I sent, but then they deactivated my account. I'm a college student and really rely on that money. I hope to get it back soon.

Hello, I'm Ariel Amezcua. I've reached out several times to resolve issues with my account. Despite submitting a help sheet through your website, I haven't received a response. I'm unable to log in due to a new phone number and can't update it as the option doesn't appear on the computer. Even though I've received Venmo funds, I can't access my account. Please advise on how to rectify this. Thank you, Ariel Amezcua

I received a payment today, but it was sent to my old account. I remember the username and password for the account, but I'm stuck at an additional security step. The initial security option sends a code to my old phone number, which I no longer have access to. The alternative method requires the card number and expiration date of the old debit card linked to the account, which I don't have since I lost that card and now have a new one. Moreover, I can't even use the linked email to retrieve the access. I'm in a challenging situation as my brother sent me money twice, and I urgently need to return the funds from the inaccessible account. I'm hopeful for any assistance you can provide.

I attempted to transfer funds instantly from my account but was unsuccessful. I had to resort to the regular transfer method, not realizing it only processes on business days. I urgently require the money and cannot wait until Tuesday. Is it possible for Venmo to expedite the transfer to instant? I believe this problem has arisen for others as well. It would be beneficial to have weekend customer support for assistance in these situations.

I received money from my daughter's father the week before Christmas. Since then, I've been experiencing issues with error codes and my card being declined for small gas and grocery transactions, even though there is money in my account. I provided my photo ID and bank statements to address this problem and tried to dispute the declined transactions. However, I received an email informing me that my account has been deactivated for future notices. This situation is perplexing and frustrating as I was only trying to purchase Christmas clothes for my daughter and essential items. Despite my efforts over the past week, it seems that after submitting the required documents to Venmo's support team, my account remains frozen without resolution. It appears that they may have given up due to the complexity of the issue, which is disappointing considering I provided all necessary documentation.

I am having difficulty accessing my account at the moment. I would appreciate prompt assistance in resolving this login issue so I can access the funds that were sent to me. If immediate help is not provided, please return the funds to the sender and I will close my account. You can reach me at my email address, [redacted] Thank you.

I recently got a new phone and got logged out of my account. Upon changing my password and receiving a text code for confirmation, I encountered an issue with receiving the email confirmation code despite hitting "resend code" multiple times. The alternative method of using my card information didn't work as it wouldn't let me verify and move to the next step. This is frustrating for me as I'm unable to access my own account, containing all my authentic details. I needed to send money urgently yesterday but couldn't due to this login problem. I'm sharing my school email in case the associated email address, [redacted], is not receiving the verification emails.

I recently purchased LipSense lip gloss from your platform for $70.00. I have left multiple messages for the seller, but it seems like she has blocked me. She messaged me saying the product was shipped on 12/23/19, but I have yet to receive it. The seller's listing is no longer on Marketplace. I have proof of our messages, the payment made through Venmo, and the deduction from my bank account. I am seeking a refund of $70.00 for the product and compensation for the time spent trying to locate the seller. Can you assist me with this issue?

I've attempted multiple times to send a $[redacted] payment to my sister on Venmo, who is also my friend. She has successfully received payments from others. I've verified my identity, received payments recently, and linked a verified bank account with sufficient funds. Despite trying smaller payments like $[redacted], I keep encountering the error message: "There was an issue with your payment. Try again later." How can I resolve this issue to send her the payment?

I sent $36 to a friend via Venmo using their phone number, but the payment never went through. I later sent the money using their username, and they received it. However, I was charged twice, with $72 deducted from my TD Bank account instead of the correct $36. I am requesting the extra $36 to be refunded back into my account.

Hello, I am a single mother and I am extremely frustrated with my recent experience using Venmo. I sent $[redacted] to a friend to transfer it to me through PayPal or another app, but his bank account was frozen due to suspected malicious activity. Consequently, my own bank account has been charged over $[redacted] in fees, leaving me unable to buy diapers for my youngest son tonight. My friend, who was trying to help me, has been caught up in this mess without gaining anything. Despite the need to verify identities, neither of us has been informed of any reason for Venmo to doubt us. I urgently need assistance tonight or tomorrow. Please reach me at either [redacted] or [redacted] to resolve this issue promptly. I am frustrated with the complications caused by Venmo and respectfully request a resolution. Thank you, R.V.

Hello, I can't access my Venmo account because the email linked to it is an old college email I no longer have. The email is [redacted] I've tried to update it by entering my card information as a secondary option but it hasn't worked. I reset my password but I can't verify the account. Additionally, I attempted to create a new account, but I couldn't because my phone number is already linked to an existing account ([redacted]).

I am experiencing difficulties reconnecting my bank account to make rent payments via Venmo. Despite confirming no issues from my credit union's end, I continuously receive an error message during the verification process. The prompt suggests using another account, which is not an option for me. I have successfully used Venmo for rent payments before without any issues. How can I resolve this connectivity problem without resorting to an alternative account?