United Airlines Customer Service Issues

United Airlines has made purchasing the correct Economy ticket quite challenging for me. I initially bought the ticket with the intention of bringing a carry-on on board. Upon reviewing my ticket, I discovered it assigned me the basic fare from FCA to DEN and the premium fare from DEN to FCA. Although my ticket indicates "United Economy," I am only allowed to select the most basic economy seat. I am facing confusion as I wanted a ticket that allowed me to bring a carry-on, not different levels for each leg of the journey. I aimed for a higher-priced ticket for the privilege of having a carry-on and a preferable aisle seat due to motion sickness, but it seems I am restricted on the way to DEN. This situation is illogical and frustrating as I simply wanted a reasonable ticket that met my needs. Reservation Code: GF0QNS

I need assistance with my baggage. My bag was sent on UA1434 from ATL to IAH on Sunday, March 26th with confirmation code H2ZQC3 and bagtag [redacted]. Despite having a standby ticket, I couldn't board the flight due to it being fully booked. I later flew on DL070 to AMS via ATL on the same day. The UA gate attendant mentioned that my bag stayed in IAH and couldn't be taken off. However, I am unable to track it using the UA app as it doesn't recognize my confirmation and bagtag numbers, making it impossible to open a file. I urgently need to forward my bag to AMS, as it contains essential medical items. How can I obtain a file number to assist with locating and forwarding my bag promptly?

During my recent flight, I encountered a situation where the passenger next to me was oversized and encroaching into my seat, causing discomfort. I raised the concern with the flight attendants, but they were unable to provide me with an alternative seat as the flight was full. When I inquired about the policy for such instances, I was given unsatisfactory responses by various staff members. It was frustrating that no one seemed aware of the proper procedure for dealing with this issue, which led me to believe there was a lack of customer service empowerment. I later discovered that the policy actually dictates that in such cases, the oversized passenger should be rebooked on a less crowded flight. The lack of action taken to rectify the situation left me dissatisfied. I hope to receive a response soon to address this matter and ensure better customer service in the future.

I had a flight booked from PDX to ALB with a connection at ORD. The first leg was delayed by an hour, causing me to miss my connection. Unfortunately, there was no customer support agent available to assist me. After reaching out to AmexTravel, they contacted United Airlines, but they could not confirm if the connecting flight was delayed. United mentioned that if the flight was on time, I would have to wait until the next day to fly out without offering compensation for a hotel. To find out if the second leg was delayed, I had to leave the security area and visit the ticketing counter, where I discovered the flight was indeed delayed, but I had missed the first leg. Additionally, my checked bag is now missing.

Hello, I am writing to address an issue with our flight reservations under the names known as ROUTIER PATRICK MICHEL and VANHECKE ISABELLE CORINNE. We recently received an email from United Airlines with incorrect names on the booking as Patrickmichel and Isabellecorinne, which don't match our passports and could pose an issue at the airport. Our reservation numbers are MJZ398 for United Airlines and 3CHM5C for Lufthansa. We kindly request that the names be corrected for both airlines to avoid any complications during our travels. We are eagerly awaiting the updated eTickets and itinerary for confirmation. Thank you for your prompt assistance.

Last year, flights were booked from Denver to London Heathrow for a special 50th anniversary trip in September [redacted]. Recently, a knee replacement was scheduled for August [redacted], prompting the need to postpone or cancel the trip. The plan is to reschedule for [redacted]. However, United's policy states that the ticket value must be used by December 31, [redacted]. As a loyal two-million mile flier and longtime Mileage Plus member, reaching out to someone who can approve a refund to extend the value through [redacted] is necessary.

During my trip from Stuttgart to Denver with a layover in Heathrow, my luggage didn't make it to Denver but ended up in Newark, NJ. It arrived at Newark last Monday, April *. United Airlines provided me with file number DEN*****M. The customer service team in Southeast Asia has been understanding but could only confirm the luggage is lost. Interestingly, my daughter-in-law, the owner of the suitcase, received two calls about it, hinting it might still be in Newark, NJ. Unfortunately, when I tried calling the number back, it led me to an automated message.

I had to rebook my cancelled flight for April 13 at 9:12 p.m. When I tried to select my preferred seat, 27A, there were many seats available with no extra charge. Every attempt to select a seat, including 27A, resulted in an error. I proceeded with check-in, intending to change my seat later, but I'm now unable to do so until 1 hour before the flight. My assigned seat is now 35D, which is not ideal. Kindly change my seat to 27A, please.

I can't seem to locate my reservation. My name is Susan Iannace, and my Mileage Plus number is XBA59403. My flight is scheduled for Saturday, May 6, in the mid-afternoon from Orlando to Newark, non-stop. I will be traveling with two service dogs and a cat (in the cabin), and I have reserved seating in the first row behind the first-class barrier. Currently, I only have two seats booked but would gladly purchase a third if one is available.

Our flight from PUJ to ORD went smoothly, and we even arrived a bit early. However, upon arrival, we were informed that our gate had been assigned to another plane, leading to a 40-minute wait on the tarmac. Subsequently, we had to recheck our bags, go through customs, and then waited another 40 minutes for our luggage at baggage claim before our connecting flight to MSN. Unfortunately, due to these delays, our originally planned 1.5-hour layover was inadequate for our connection, resulting in us missing our flight. We were unable to wait for the next available flight 24 hours later. The airline was at fault for the mismanagement. I am seeking a full refund for 5 flights from ORD to MSN. Thank you.

After experiencing a cancellation and significant delays on my United flight, the airline directed me to visit United.com/unitedcares to file for compensation. Despite multiple attempts to complete the form using the link provided in the email and the receipt provided by an agent, the website continues to reject my information. Seeking further assistance, I would appreciate speaking with a representative directly to address and hopefully resolve this issue.

Subject: United Airlines Flight Experience Complaint Dear Customer Service, I traveled from Charlotte NC to Newark NJ on 4-15-23. My flight was scheduled to arrive at 8:05 pm. However, upon reaching the airport, I was informed that my flight was canceled due to staffing issues. As a nurse invited to a special event, I desperately needed to arrive before noon on 4-16. United Airlines offered me a standby seat on UA1701 departing at 6:30 pm, which I barely made. Unfortunately, the flight had multiple delays and we arrived at Newark at 2 am, missing my important conference due to lack of sleep. The delay seemed unnecessary as the weather had cleared up. I am deeply disappointed by the experience and would like to request a refund to attend my nursing award event on another day. Sincerely, S. E. Smith RN,BS,CCRN [redacted] Charlotte, NC [redacted]

I wanted to share my experience regarding the cancellation of United Airlines flight UA3430 from Newark to Myrtle Beach on April 16. My baggage was on that flight, and my reservation was under NTVGIP. Unfortunately, all other United flights to Myrtle Beach were fully booked, forcing me to seek an alternative with another airline. This caused significant inconvenience as I had a golf tournament to attend, with practice scheduled on Sunday and tournament play from Monday to Wednesday, all prepaid. Despite being assured that my luggage would be on the next United flight arriving at 4:30 PM, it did not arrive. Subsequent flights also did not have my luggage. This left me without my golfing clothes or equipment, resulting in additional expenses to purchase necessary items and rent clubs. I have made numerous calls, provided my baggage tag numbers (3[redacted]77, 3[redacted]78), and even contacted United on Monday, but to no avail. After spending hours seeking compensation and resolution, I was disappointed to only be offered $[redacted] and faced difficulty in having my concerns addressed adequately. As a frequent United Airlines flyer with a history of issue resolution, I believe I am entitled to compensation under the Montreal Convention for the damages and inconvenience I have endured. I am hoping for a reasonable and fair resolution, supported by the receipts I have kept for all related expenses. The golf course has reimbursed for the Practice Round, and now I seek United's cooperation in resolving the remaining issues promptly and fairly. - Bob Kane

I have a flight from AUS to SIN, but my AUS to SFO flight is delayed, while my SFO to SIN flight is on time. I can change my AUS to SIN flight to a later time on the same day. However, my companion's flight from SFO to SIN is scheduled to depart on time. I'm unable to change his ticket online since it's on time. I require assistance to change both of our tickets so we can be on the same SFO to SIN flight. Thank you.

Hi, I am looking to reschedule my return flight from Australia to the U.S. Originally scheduled for February [redacted], the airline unexpectedly canceled the flight months in advance. I intended to reschedule for mid-May [redacted]. However, United Airlines rescheduled the flight for February last minute without confirming the date with me, so I had to cancel. I would like to rebook for May 15th with flexibility for a few days after that if needed. The previous reservation was under: BWVWNN. For any arrangements, please contact me at [redacted]. Thank you.

We are looking for compensation for a trip that we feel United Airlines mishandled. We had a nonstop flight booked from IAD to SXM on 3/25 with flight UA [redacted], departing at 8:22 am, and arriving at 12:30 pm. Upon arriving at IAD two hours early, the kiosk displayed an error. After seeking assistance from Linda at the check-in desk, we were informed there was an issue with our tickets. There was confusion about the booking, with my name erroneously listed as the infant. Despite booking through CapitalOne Travel with clear indications that Rhett and Katrina were the adults and Tristan was the lap infant, they were unable to rectify the situation before our flight departed. We were rerouted through SJU later that day, requiring an overnight stay and incurring additional costs for accommodation, leading to a missed day in St. Martin. This unexpected change not only caused inconvenience but also added financial strain.

Good morning. On April 22, my wife and I, Giuseppe Cirignano Primer Gold N. DY975965, flew from Newark to Milan Malpensa on United flight 19. Upon arrival, we discovered that two of our luggages were damaged. We filed a complaint, and the Agent provided us with the file reference MXP 11559D. We are staying in Reggio Emilia, and I can be reached at [redacted] 45 31 [redacted]. Could you please provide me with the correct number in Reggio to resolve this issue? I have tried calling the number given by the Agent at the Airport (02 [redacted]3) several times a day, but there has been no answer. Thank you, and have a nice day. Giuseppe

I recently had a troubling experience during a trip from Omaha to San Francisco and back. My return flight from San Francisco to Denver was cancelled, causing me to miss my connecting flight to Omaha. After waiting in line for 2.5 hours to reschedule, I was rerouted to Chicago, but faced further delays. When I inquired about my luggage, I was directed back and forth between United counters without assistance. Eventually, I managed to arrange a flight to Omaha through Southwest Airlines, incurring unexpected expenses. I am seeking a refund for my original tickets and the additional costs. The lack of organization and communication caused immense inconvenience, resulting in a late arrival in Omaha and the loss of essential medications stored in my missing baggage.

I have a flight booked under reference KZXQ3D for July 11-18, [redacted], using credit for the purchase. I would like to change my departure date to July 7, 8, or 9, maintaining a one-week trip length. The departure time is flexible as long as the credit covers the cost. My reason for changing the date is to attend my grand nephew's first birthday on July 10, which I mistakenly thought was on a different day. Thank you in advance for your assistance. -R. Chaloner

Subject: Urgent Refund Request for Cancelled Flight Dear United Airlines Customer Service, I hope this message finds you well. I am reaching out concerning a recent booking I had with your airline. My name is M. Rodriguez and my MileagePlus number is XZH65622. I had a flight planned to depart from Minneapolis on May 15th, [redacted], heading to Barcelona. Initially, I aimed to reschedule it to May 18th, but encountered difficulties in doing so. Therefore, I had to cancel the reservation and I am now seeking a refund. Being a student, I am financially limited and unable to afford a new flight to Barcelona at current rates. I would have gladly paid the difference if the change was possible. Please find attached the details of the booking. I cancelled well in advance before the departure time and did not utilize any part of the reservation. I kindly request your understanding and prompt attention to this matter. If a refund is not feasible, I would be grateful for any alternative options. I must reach Barcelona by May 19th evening. Thank you for your anticipated cooperation. Best regards, M. Rodriguez