United Airlines Customer Service Issues

My husband flew from Istanbul to Frankfurt, Germany on a United flight. Upon arrival, he discovered that they had seated at least five infected individuals on the plane, including one next to him. Despite testing negative before boarding, he later tested positive for Covid-19. We paid $[redacted] for Covid and Fit to Fly tests, as well as a Fit to Fly certificate. Unfortunately, there was a passport glitch that required additional payment, and now we are facing delays in immigration results and further testing costs. United must take responsibility for their mistake and cover one of the charges. It is unfair to burden us with these costs due to United's errors. This is the second incident where United has caused problems during his return home. We hope United will rectify this situation promptly before we consider further action against these unfair practices. Best regards, Marilyn Harbison (wife of Kenneth Kurt Klein). His confirmation number is [redacted].

My husband faced issues twice while trying to return home from Istanbul, Turkey. During the first attempt, United couldn't locate his flight details at the gate, causing us to spend a significant amount of money and time before trying again. The second time, despite ensuring all necessary testing was done, upon landing in Frankfurt, Germany, he discovered that multiple sick passengers, including one next to him, were allowed on the flight by United. Subsequently, he tested positive for Covid. Even though he had valid test results from Istanbul, we had to pay $[redacted] for the procedures required. Additionally, there was an issue with his passport during the immigration process, leading to more expenses. Immigration delays have resulted in United demanding a retest. We are requesting United to cover the costs of these procedures due to the complications they caused. We believe this situation is unjust. Sincerely, Marilyn Harbison (wife of Kenneth Klein) Email: [redacted] Cell: [redacted] (texts) | Landline: [redacted] Confirmation number: EXFJXH

Good morning, I would like to address an issue that occurred last summer when my family and I were unable to fly to San Francisco due to a Lufthansa strike. Despite the cancellation, I faced a lengthy process to obtain a refund for our tickets, which lasted 6 months. Now, as I plan to rebook our trip, I am disheartened to find that ticket prices have doubled since. Considering the difficulties I faced previously, I would appreciate if your company could provide some form of compensation or a commercial gesture to alleviate the inconvenience we experienced last year. Thank you for your attention to this matter. Sincerely, Mrs. V-E

I recently reached out to United Airlines Customer Care via email but unfortunately, received an unhelpful automated response. The issue we are facing is that passengers are encountering problems boarding UA flights due to their title (Mr. or Mrs.) being automatically added to their first name on their boarding pass. This additional information is causing confusion among ground crews, who mistake it for a misspelling and deny boarding. As a result, until this issue is resolved, all reservations with United Airlines for my company and the 30 international travelers will be put on hold. Thank you, Nancy H.

Hi, my daughter Sophie G. recently flew with Eurowings from Cologne to Zurich (EW764). Upon arrival in Zurich, United Airlines staff informed her that she needed a visa as she was traveling to New Arc via Zurich, though her final destination was San Jose in Costa Rica (UA1222). This caused a delay similar to what another German couple experienced recently. The luggage is currently in the lost and found AAS. Is it possible to change her flight to tomorrow like the couple did? Best regards, Anke G. (mother of Sophie G. who is waiting at the airport in Zurich)

Subject: Unfortunate Incident During UAL Flight #[redacted] EWR on 2/10/23 To Whom It May Concern, I am writing to report an unfortunate incident that took place during my recent flight UAL #[redacted] from EWR. I witnessed Anita Painter, a remarkable and attentive Flight Attendant, being reprimanded by a Male Customer Service Representative in front of passengers. This was not only rude but also embarrassing for her and the Business Class passengers. Anita's exceptional customer service skills should be recognized and compensated - either monetarily or with a simple apology from UNITED. Additionally, my wife and I encountered multiple issues during our journey. Despite arriving at the airport two hours early, we were unable to check in online the day before and were directed to do so at the airport kiosk. Upon arrival, we faced delays in Section H due to issues with our vaccination cards. Despite being a physician and having photos of our up-to-date cards on our phones, we struggled with setting up CLEAR and RITE AID accounts for verification. We were rushed to the gate with only 20 minutes left, resulting in the loss of our Premium seats (7C and 7D) and being seated at the rear of the plane. Due to my severe sciatica, the discomfort was immense. I believe better communication from the airline regarding requirements or a notification to contact them in advance could have prevented this situation. Anita Painter's kindness and effort to make our flight pleasant were truly appreciated. As I plan to travel Business Class with my wife to Portugal in May, I hope to be compensated for the aforementioned experience, possibly through a fare reduction. I trust that this feedback will be taken seriously by United Airlines. Respectfully, Harmon C Stein MD Nadine Stein Mileage Plus #WB243746

Complaint: I want to report that due to a flight delay, my husband and I missed our connecting flight and are seeking compensation of EUR [redacted] per person according to Regulation [redacted]/[redacted] and EU Court of Justice C-[redacted]/07. Details: Marta Zofia Kurzawa Waldemar Kurzawa Reservation number JF2PPW Flight date and number: January 11, [redacted] UA [redacted] Description and Justification: Our flight from Berlin to Mexico via New York was delayed by 3.5 hours in Berlin and 2 hours 40 minutes in New York. Due to this delay, we arrived at our destination 24 hours later. The delay was attributed to a FAA technology outage causing schedule disruptions for flight UA [redacted]. Despite efforts to expedite our transfer for the next day's flight to Mexico (UA [redacted]) within the shortened timeframe, we faced unhelpful United Airlines staff who did not assist us through security in a timely manner, leading us to miss the boarding. I believe we deserve compensation for the lost day, as we were not adequately supported by the airline during the transfer. Please consider this complaint in the interest of United Airlines' reputation. Bank account: IBAN PL 18 1[redacted] 1[redacted] 1[redacted], SWIFT INGBPLPW ING BANK ŚLĄSKI Attachments: Copies of booking confirmation and tickets Regards, Marta Kurzawa, Waldemar Kurzawa

I am writing about reservation O4YJSP for Edward P and Elaine M Dunn from Boston to Quebec that was booked on 1/25 using mileage. The original itinerary had a connection in Montreal with Flight [redacted]. However, on Feb 22, I received an updated itinerary showing the connection changed to Flight AC1964 with a 3+ hour delay in Montreal. I recently noticed this change while trying to get seat assignments and suspect this was due to a 15-minute earlier departure for the original connecting flight. Although there are alternative routes available, none matched the mileage of the original booking. I found one such option online from 2:45-9:20 pm but couldn't book due to the mileage being tied to the existing reservation. Customer service mentioned this flight was no longer available with mileage. I am reaching out to see if there could be any compensation or alternative options provided since the new itinerary includes a 3+ hour layover, unlike the initial booking which avoided this inconvenience. I appreciate any assistance. Thank you, Ed.

Subject: Issue with In-Flight Wifi Subscription Dear Sir/Madam, I would like to bring to your attention a concern regarding my recent purchase of a $69 monthly Wifi subscription during my travels from San Francisco to Mumbai. Despite having the subscription, I encountered connectivity issues on my flights so far, specifically on my SFO to London leg where the Wifi was slow and intermittent. Furthermore, during my London to Mumbai flight with Air Canada, I was unable to utilize my UA Wifi Subscription as only Air Canada subscriptions were compatible with their Wifi system. As a UA Premium Silver customer, I would appreciate it if United could process a refund of the $69 subscription fee promptly. Given my upcoming return flight on SwissAir, where I anticipate a similar incompatibility issue, I hope to have this matter resolved expeditiously. Thank you for your attention to this matter. Best Regards, Vinay Santurkar

During our flight, we were all set to take off when they unexpectedly postponed our departure by 3 hours, causing us to miss our connection in Houston. Since United's flight to our final destination only runs once a week, we had to switch airlines. Upon arrival in Houston, I was assured by a representative that our baggage would be sent directly to Manzanillo. Unfortunately, it never arrived, leaving us with nothing. This ordeal has undoubtedly disrupted our vacation plans, courtesy of United.

Dear Sir or Madam, Airline Filekey: BX5DWR / Customer Krieger Ute & Udo Ms. Krieger has a Linde ZEN-O POC for both the outbound and return flights. She has 2 batteries, each lasting 3-4 days, providing enough battery supply to operate the oxygen concentrator for [redacted]% of the flight time (each leg). The use of the POC is medically necessary: a) Intermittent use as needed The oxygen flow rate for the POC is 2 liters per minute (2l/min.). The patient is able to safely complete the flight without unscheduled medical assistance. I have advised her to carry a sufficient supply of fully charged batteries to operate the POC for [redacted]% of the flight duration and ground connection time during which the POC is to be used. I have already provided the medical statement to the customer in English & German. The POC registration is noted in the flight booking. What do I need to do to register Ms. Krieger's POC? Kind regards, Martina Philippi

I have a flight reservation with the number I55VMM. I am interested in changing the return flight for Gonzalo Perez-Rosales. Instead of flying from Majuro to Honolulu to SFO to Boston, I would like to change it to the following itinerary: Majuro to Honolulu on the same day, March 31 Honolulu to Maui (first connecting flight) Stay in Maui for 8 to 10 days (March 31 to April 9) Maui to SFO to Boston on April 9 I would like to inquire about the possibility of making this change and the associated cost. We made the original booking using a different credit card from an accumulated mileage member.

Good morning, United Airlines. We kindly request your assistance in changing a passenger on a booked and paid ticket. Booking code VTGL8M. Mrs. A.M. Jansen and Mrs. L. van der Velden have booked a round-trip flight from Amsterdam to San Francisco, departing on April 19th at 14:50 from AMS on Flight No. [redacted]. The return flight from SFO to AMS on July 16th at 14:50 on Flight No. [redacted]. Unfortunately, Mrs. van der Velden cannot travel due to a personal situation. I, Mrs. Aukje Blom, would like to take her place, bearing the associated costs. Could you please assist us with this request? If changing the accompanying passenger is not feasible, Mrs. Jansen will also need to cancel the trip as she cannot travel alone, and I cannot afford a new ticket. The booking was made through travel agency D-reizen in Beuningen with dossier number [redacted]/[redacted]. Despite this, they have been uncooperative. We place our trust in United Airlines as a reliable and customer-friendly airline. We await your response eagerly. Best regards, Mrs. A.M. Jansen, Mrs. L. van der Velden, and Mrs. A. Blom.

I had multiple booking codes: 2YK6JI, GJP1X1, and now QSPNGE for my reservations with Viking. I made changes to my flights for March 17, with Lufthansa and United, where only the Lufthansa flight was changed to an earlier time. I am unsure if my add-on for priority boarding was transferred to the new bookings. I also need confirmation that my seat selections are still the same, especially for the Lufthansa flight where I can't see the seat selections currently. The changes were necessary due to a tight connection time, so I would appreciate any help in confirming these details. Thank you in advance for your assistance.

I lost my iPad on Monday, 3/6/[redacted], after landing from a flight. Despite tracking it to Terminal 1 with my smartphone, airport staff refused access without a boarding pass. I paid $37 to file a lost item claim with United, but received no assistance. Disappointed with the uncooperative customer service, I resorted to buying a new iPad for over $[redacted]. I urgently need help retrieving my lost iPad to return the replacement for a refund.

Hello, I'm feeling disappointed as I had to cancel my trip to San Francisco last summer due to the Lufthansa strike. Your company managed my ticket, but no solution was provided, which left me frustrated. Now, when trying to rebook for this summer, I noticed that ticket prices have doubled. I am upset with both companies involved and reluctant to travel with you in the future. Just wanted to share my feedback. Thank you. Mrs. ETCHEPARE EP VANDENPLAS Géraldine

I recently disembarked from Flight [redacted] from Madison, WI, upon landing in Denver at 4:33. As I left the aircraft at doorway, I realized my prescription glasses were left behind in seat 12E. I promptly informed the gate agent and asked if I could quickly retrieve them but was denied until all passengers had deplaned. The agent closed the door without allowing me to check, without asking my seat number. After some time, she returned and mentioned that neither she nor cabin cleaning could locate them, and she wouldn't permit me to search. I felt she was unhelpful and unconcerned. I wish to report this incident of rudeness. The gate number was B49. Please contact me at [redacted] or [redacted].

Hello. My spouse and I are Mr and Mm Patrick LLOPIS residing in France at Route de Trets Chemin des Bugadières, [redacted] FUVEAU. We recently traveled on United Airlines flight UA0998 from Brussels to Newark in New York on 17/12/22. Unfortunately, upon our arrival at 12:35 p.m. on the same day, our luggage did not arrive with us. We reported the incident but did not receive a baggage delay certificate. I am reaching out to request the baggage delay certificate from United Airlines issued on December 17, [redacted], and the baggage claim slip provided by Newark Airport on 23/12/22 to our hotel "BEST WESTERN PLUS BROOKLYN-PROSPECT PARK. These documents are crucial for insurance compensation. Our reservation number is I9BXP1-VLB7KE. Please send these papers to my email address: [redacted] Thank you. Patrick LLOPIS and Elisabeth LLOPIS.

United canceled our Denver to Bakersfield flight and rerouted us to San Francisco. They assured us that the connecting flight to Bakersfield would wait, but we missed it as a plane load of people sprinted for the gate. Consequently, we missed a crucial business meeting in Tulare, CA. in addition to our luggage being misplaced. After finally locating our luggage, we still had to purchase clothing, toiletries, and makeup. We weren't informed about needing to retain our original baggage claim checks for reimbursement. Once our luggage was found, it was flown to San Francisco and then brought to us. I would appreciate advice on how to proceed with reimbursement for the expenses we've incurred. Thank you.

Flight Chicago - Frankfurt on 06/06/[redacted] at 09:45 (Flight LH9151 Edelgard and Stefan Bens) Customer reference number: 40-[redacted]70 We booked a flight through Lufthansa, not realizing the return flight is operated by another airline. Despite our efforts to reserve seats with extra legroom due to my husband's back condition, we were unsuccessful. It is nearly impossible for him to endure this long flight without at least one seat with extra legroom. We are deeply disappointed and will never fly with United Airlines again. We will also inform the relevant online portals.