United Airlines Customer Service Issues

Dear Sir/Madam, I am a master's student currently in the US. On January 22, [redacted], I flew from the US to India with a layover in Air China. I had a return flight booked with Turkish Airlines for February 11, but I couldn't board the plane back to the US due to the layover in China. It has been over 20 days since my visit to China. I am now looking to purchase a ticket from New Delhi to San Francisco with United Airlines in the next few days. I would like to confirm if there are any restrictions from your end concerning my entry to the US. The US embassy mentioned that airlines have the authority to deny boarding based on their discretion. Kindly advise if there are any restrictions in place for my situation. For your reference, my passport number is N[redacted]. Thank you and best regards, Hardik Jain

As a student pursuing my master's in the US, I traveled from the US to India on January 22, [redacted], with a layover in Air China before facing issues boarding my Turkish Airlines return flight on February 11 due to the previous China layover. Now, more than 20 days later, I'm looking to book a New Delhi to San Francisco flight with United Airlines. I want to ensure there are no restrictions from United's end regarding my US entry, as advised by the US embassy. My passport number is N[redacted].

Dear Sir/Madam, I am a student currently pursuing my masters in the US. On January 22, [redacted], I traveled from the US to India with a layover in China via Air China. I had a return flight scheduled with Turkish Airlines for February 11, but was unable to board the flight to the US due to the layover in China. It has been more than 20 days since I was in China. I am now planning to purchase a ticket from New Delhi to San Francisco within the next few days with United Airlines. I kindly request confirmation if there are any restrictions from your end regarding my entry to the US, as mentioned by the US embassy in regards to airlines having the authority to deny boarding. My passport number for reference is N[redacted]. Thank you.

On February 14, [redacted], our daughter experienced a distressing incident with United Airlines, and we feel it is necessary to bring it to your attention. We had booked her flight from GRR to BLZ with Ethiopian Airlines (reservation: YJUFWR). United Airlines, flight [redacted], was the partner carrier for the segment from GRR to ORD. Upon arriving 2 hours and 15 minutes early at the airport, we encountered two female agents representing United Airlines who displayed poor customer service. Witnessing their rudeness towards a family with a small child, even upsetting an elderly couple, was disheartening. Despite providing documentation from Ethiopian Airlines allowing two free bags, the agent was unhelpful when one of the bags weighed slightly over the limit. The agent's attitude during the incident was unsatisfactory. Furthermore, upon reaching Ohare, my daughter noticed her baggage was checked only until Chicago instead of the final destination. This unforeseen delay added unnecessary stress as she had to rush to correct the error and nearly missed her connecting flight. We believe the treatment we received was unacceptable. The $[redacted] charge for a slight overweight bag and the lack of proper assistance during the incident are disappointing. We are requesting a refund to address the inadequate service received.

The cellphone number I have here in the Philippines is +[redacted]49. Once I arrive in the US, my US number should work. If not, I may need to purchase minutes locally, which could be costly and may not resolve the issue until I add more credit to the account. Making international or [redacted] calls is different in the Philippines, requiring additional load to be added. If needed, I would appreciate a contact number for a representative in the Philippines who is knowledgeable and can assist promptly, as previous attempts with local support have not been successful. I aim to resolve this matter before my upcoming visit to the immigration office on March 5. Please provide guidance and support. My email is [redacted] Thank you.

My father, 85 years old, had plans to join us for my daughter's college award banquet in LA on March 14th. However, a close friend's recent passing requires us to be in San Jose for the service that same day at noon. Originally, we were all scheduled to fly from Sacramento to Los Angeles and back the same day, but it would be too strenuous for my father to make it back to Sacramento and then travel to San Jose. We attempted to adjust our flights to fly from San Jose to LA and back to San Jose, but unfortunately, there were no suitable flight options available. After speaking with an agent and their supervisor, they suggested canceling our flights and opting for another airline that could accommodate our needs. They have kindly approved a full refund for the three tickets we purchased. I have been advised to reach out to finalize the refund process. Thank you for your assistance in navigating this complex situation.

On February 11, [redacted], I checked in an oversize 50lbs wakeboard bag at the Kiosk for my flight from SFO to Miami. However, I believe I mistakenly entered the details, resulting in a $[redacted] charge. I later found out that United Airlines waives oversize bag fees on flights originating from California, as seen on their Sports equipment policy. On a previous trip from Miami to Pensacola with the same bag and contents, American Airlines only charged $30 for the oversize item. I have the receipt and boarding pass available for emailing. The boarding agent advised me to continue with the payment due to time constraints and seek a refund afterward. I am hoping to receive a refund of $[redacted] for the overcharged amount. Thank you, Eric D.

My son landed at LA airport on Feb 21st at 9:28 am on flight [redacted] for his father's funeral. Sadly, his father's family didn't show up, and he missed the funeral, feeling distraught. Around 6:00 pm, a kind lady at the service desk, with an African accent but whose name I didn't catch, noticed his distress and tears. Despite finishing her shift, she alerted the next employee, Amber, who then helped change his ticket so he could return home that night. Both of them provided immense comfort and went above and beyond, truly acting as angels that day. I have been sharing this story of United Airlines' compassionate staff with everyone. Please, give them the highest recognition and praise they deserve. My heartfelt thanks to these wonderful individuals who made a difference for my son in his time of need. I can be reached at [redacted] if needed. Thank you! ❤️

I accidentally left my laptop on the plane from London to Newark on February 12th near seat 33. I spoke with a United representative who confirmed that she saw my laptop and dropped it in the airport's drop box. She mentioned it would take a few days to process. However, after contacting United, they informed me that the laptop was not found. I revisited the lost and found office on February 21st and spoke to another staff member who also had seen my laptop but couldn't locate it. They escalated the issue to their manager, but I haven't heard back since. I suspect my laptop may have been taken between the drop box and the lost and found office. I hope the manager will reach out soon.

Subject: Request to Cancel Trip Booking due to Covid-19 Concerns Dear United Customer Service, I am writing in regard to my booking Confirmation #NVKVG6 for a trip to Japan from March 11 to 18, [redacted]. Due to the Novel Coronavirus Outbreak and the advice from health authorities like the CDC and local officials in Calgary, Alberta, Canada for seniors over 60 to avoid non-essential trips to Asia, including Japan, I am requesting to postpone my travel plans. As a retired senior over 68, I fall into a higher risk category for Covid-19. I kindly ask for your assistance in canceling my current booking and providing a refund or alternatively offering a credit or voucher for a stay at your hotel for March [redacted]. I hope you can understand the necessity of this request given the current unusual circumstances. I appreciate your understanding and cooperation in this matter. Thank you for your attention to this matter. Sincerely, J. Lim

Good morning, I am Greta T. On March 1, [redacted], my boyfriend, Andrea V., and I were supposed to return to Italy on United Airlines flight DMGQTZ. Our flight from Newark to Milan Malpensa was cancelled. We were rerouted to Frankfurt where two more flights were cancelled. After hours of waiting, we were sent to Rome Fiumicino Airport and then to Milan Linate because they said there were no more available flights to Milan Malpensa. To get from Milan Linate to Milan Malpensa, we had to take a bus to Milan Central Station and then a taxi to the airport because there were no other options. We landed at 10:15 PM on March 2, [redacted]. With the bus and taxi, plus getting home, we arrived at 2:30 AM on March 3, [redacted]. The entire return journey took a day and a half, and we were exhausted. We are requesting a refund for the inconvenience, the lost hours, and the cost of the bus and taxi.

As a United Silver status member, I consistently recommend United to my friends and family. I am deeply concerned about the challenges the country is facing due to the pandemic. I suggest implementing passenger screenings before all domestic and international flights. Utilize temperature checks before boarding and consider disinfecting the aircraft before and after each flight. With the government response lacking, United has the opportunity to step up and prioritize the welfare of its employees and passengers. Your swift action on these crucial matters would be highly appreciated. Thank you for recognizing the importance of this global issue. Respectfully, Evangeline R.

URGENT: Assistance Needed With United Airlines Passport Issue My family and I traveled on UA1439 from Washington Dulles to St. Martin yesterday, 3/7/20. Unfortunately, upon arrival, my daughter Lucy S. Crichton (DOB: 12/03/[redacted]) realized she left her passport on the plane in row 34 E/F. Despite United staff searching, it wasn't initially found. Consequently, my husband James S. Crichton, Jr (DOB: 02/23/[redacted]) and Lucy had to return to the US without it. Following a call from United stating the passport was found on the same flight after landing in Chicago O’Hare, they are now en route to retrieve it. However, we are facing challenges with communication and procedures. The wait time for international calls exceeds 60 minutes, and the text messaging service has not been helpful. As we anxiously await a resolution, any assistance or guidance from United Airlines would be greatly appreciated. Thank you. Catherine P. Crichton (DOB: 1/13/[redacted])

We often choose United for our flights. Today, my son is flying back to Boston on UA flight [redacted], but we noticed he can't bring a carry-on bag, so I'll have to pay to check a small duffle. Additionally, I have a trip booked for two from Friday, March 13th to Saturday, March 21st with reservation number JG53HH. We bought these tickets in October, and due to recent events, the price has decreased. United declined my request for a price adjustment, showing a lack of flexibility. We fly frequently, but due to United's strict policies and lack of assistance, we will no longer choose this airline. Other airlines at least allow carry-on bags on all flights. These challenging times might be a good moment for United to reconsider their current rules. After being on hold for 45 minutes to ask a simple question, which I couldn't find online, about my Florida trip, I've decided this will be our final booking with United Airlines.

Due to the ongoing Coronavirus situation in Denver and Edmonton, I am thinking about canceling my upcoming flight and rebooking it after the health crisis is over. I have heard that some airlines like Air Canada and WestJet have waived their usual $[redacted] cancellation/rebooking fee. I believe it's advisable for individuals to refrain from flying unless it's completely essential. I would like to know if United Airlines is making any changes to their current cancellation fee policy in response to the circumstances. My flight is scheduled to depart from Edmonton on March 17th.

The CDC has advised today that the elderly, as both of us are in our 70s, should avoid air travel and scheduled cruises. As a result, we decided to cancel our cruise. We no longer require our United flight number [redacted] from Appleton to Chicago on March 11th, [redacted]. We are seeking a refund or the option to exchange the flights without a fee for the future. Thank you, K. Mccanna M. Mccanna Flight: $[redacted].80 per person Total: $[redacted].60

I need to cancel my trip to Barcelona tomorrow due to a quarantine issue at the school where I was supposed to lecture. My flights are UA8718 to Frankfurt and US9392 to Barcelona with confirmation MMQYFG. I am looking to reschedule my flight for the end of September using my ticket info United #BDM39382. Could you please let me know if there will be no charge to rebook? Thank you, Curt.

I have a United flight booked from Newark to Amsterdam. My flight confirmation number is OQTYXP. Due to my college's ban on travel to Europe, I have been trying to get United to either rebook or refund my flights. Despite numerous requests, I was informed that a refund was not an option. However, United offered to assist me in rebooking my flight as a one-way trip from San Jose to Ithaca in August. The issue I am facing is that I initially booked through a travel agency, and United does not have specific guidelines for my situation. As a result, the travel agency is unable to make changes to my flights as requested. I spoke with the agency and they advised me to contact United and request them to add a note on my ticket that the agency can make the desired changes, but I have been unable to reach a United representative over the phone. I would greatly appreciate any help or guidance in resolving this matter. This trip represents all my savings, and I am currently in a difficult financial situation.

I need assistance. I mistakenly canceled my trip and incurred unexpected fees of $[redacted] per passenger for a total of $[redacted] in re-booking charges. The intention was to avoid public transportation due to the current situation, but this decision has led to additional stress and confusion. I am baffled by the charges imposed by United Airlines and seek clarity on this matter. Your help is greatly appreciated.

Hello! I have a trip booked to Argentina from April 6 to May 6 with United Airlines. Due to the recent two-week quarantine requirement, I would like to adjust my return flight to May 21 to make up for the lost time. I am aware that fees are currently waived for changes, but I am concerned about potentially needing to change my flight again if Argentina bans US citizens before April 6. I want to know if it's possible to temporarily change my return date now and rebook entirely later based on the coronavirus situation. My confirmation number is G23017. I would appreciate it if someone could contact me about my flight. Thank you for your help. A. H.