Uber Customer Service Issues

On August 9th, I am disputing a charge for an Uber ride my son took today. The ride was from JFK to 20 Oak Hill Avenue, Norwalk, CT [redacted] and cost $[redacted].05. I have a picture from today showing an Uber receipt for an Uber Camry ride that cost $85 for a destination three exits farther. This indicates an overcharge of $[redacted]. I have tried contacting Uber via phone numbers and help links without success. Please reach out to me via email at [redacted] to confirm the adjustment of the charge to be $[redacted] less, as I am disputing the amount.

Having trouble proceeding to step 2 after clicking continue? Today, on 8/9/19, I am disputing a charge made on my son's behalf for an Uber ride in a Camry, totaling $[redacted].05, from JFK to 20 Oak Hill Avenue, Norwalk, CT [redacted]. I have a picture from today showing an Uber ride in a Camry costing $85 for a destination three exits further. This indicates that my son should have been charged even less. I believe he was overcharged by $[redacted]. The phone numbers and help links provided by Uber have been unhelpful. I kindly request that you adjust the amount to be $[redacted] less, which is the sum I am currently disputing. Please reach out via email at [redacted]

I was mistakenly charged for an Uber ride pass that I did not sign up for initially. After emailing to request a refund and disabling automatic updates, I recently discovered that the automatic payment feature was reactivated on my new phone. I have paid close to $50 for services I did not intend to use; I was actually looking for a ride pass where I could fund a specific amount for my rides. If this issue is not resolved promptly, I may need to dispute this charge with my bank as a fraudulent transaction. A customer service phone line would be beneficial in handling these matters, as emails have not been successful for me. If this problem persists, I may have to consider switching to Lyft.

I have been searching for a solution to my issue without success. I have a family member linked to my account who does not have the app as they are traveling from abroad. I would like to book a ride for them to be picked up from a train station at a specific date and time. However, when I try to schedule the ride in advance, I am unable to select my sister's name. The option only appears when I pretend to request the ride immediately. How can I schedule a ride in advance for my family member who is part of my account? I have managed to schedule a ride for tonight, but it is registered under my name, even though I will not be present.

I recently booked a cab through Only with Intercity, and the estimated cost was Rs [redacted]. However, upon reaching our destination, the charges showed Rs [redacted]. The driver misguided us, and when we refused to pay the extra amount, there was a clear threat from the driver. This discrepancy between the estimated and actual charges, coupled with misrepresentation, is a breach of contract. We kindly request a refund of the excess amount collected. Thank you. - Ravishankar

On July 28, [redacted], I booked cab number DL1RTA [redacted] with your service. The booking was confirmed, but upon waiting for the cab to arrive, the driver mentioned he couldn't take me to my banquet hall destination due to another route and canceled the trip. Subsequently booking another cab led to a similar situation where the driver refused the trip after initially accepting. This caused significant delays forcing me to cancel and find alternative transportation. Although two drivers had inconvenienced me, in turn, I was charged Rs. 42 as a penalty upon my cancellation. Despite ongoing demands for this amount, I am perplexed by this sudden charge. I believe some compensation is due considering the circumstances faced with your drivers declining the trips. I would appreciate it if you could address this matter and smooth out our customer-provider relationship. Thank you. Regards, Nishant Rai

I attempted to book a ride online repeatedly, but each time my order was declined, totaling eleven unsuccessful tries. On the eleventh attempt, I received a message stating that there was insufficient funds on my card for the trip. Upon checking, I discovered that the app had charged me for all ten previous unsuccessful attempts. Despite receiving multiple messages that the orders could not be completed, I was charged unfairly. After searching for a customer service number for over an hour, I found that none existed, leaving me stranded without a ride. I now have to wait for a response via email to address this issue and receive a refund, which is extremely frustrating and unacceptable.

I took a ride from Invicon Silver Springs on Tambaram Mudichur Road to Erattaimalai Srinivasan Street in Chromepet at 6:50 a.m. The driver we had was quite rude. He disagreed with our suggested route, even though it was a familiar and traffic-free way for us. Despite explaining that the route wouldn't alter the fare, he argued that we were misguiding him for monetary gain. Eventually, we followed his direction, but he dropped us off at Thiruneermalai Road instead of our destination. He firmly insisted that we were at the right spot, leading to a confrontation. We paid according to the app fare displayed on his phone but were left in a tough spot. We hope Uber will address such behavior and prioritize passenger comfort, especially for female customers with heavy luggage like us. It was a distressing experience, and we urge for measures to prevent such incidents in the future.

After enjoying a concert at Gillette Stadium in Foxboro, MA, I arranged for an Uber to drop me off at a friend's house nearby. Unfortunately, I left my phone in the Uber, and when I contacted the driver the next day through the app, he asked me to call back later. When I did, the driver insisted I come all the way to Lawrence, MA to retrieve my phone and declined to meet me in Boston, which was closer for both of us. This lack of effort and the driver's rudeness, culminating in him hanging up on me, have left me feeling frustrated. Lawrence is quite a distance from me, and it seems unreasonable that I should bear the inconvenience and cost of going there to recover my phone. I simply hope to resolve this situation and retrieve my property without facing unnecessary challenges and poor treatment.

After attending a concert at Gillette Stadium in Foxboro, MA on Saturday, August 17, [redacted], an Uber driver took me to my friend’s house where my car was parked. Unfortunately, I left my phone in the Uber. I contacted the driver through the app the next day, but he asked me to call him back later. When I did, he demanded I go to Lawrence, MA to retrieve my phone. I suggested meeting in Boston, which he refused and abruptly ended the call. I find this treatment unacceptable as a customer. I only want my phone returned. Lawrence is 1 1/2 hours away from me, whereas Gillette Stadium is closer. If there's a $15.00 inconvenience fee, I believe the driver could have made an effort to return my phone closer to my location. The driver's behavior of refusing to meet in a more convenient location and being rude on the phone is disappointing.

On August 18, [redacted], at 7:00 am, I scheduled an Uber pickup at [redacted] N. Cardillo Ave, Palm Springs, CA for 8:45 to 9:00 am. Despite waiting in [redacted]-degree weather at 8:40 am, I realized just before 9:00 am that the driver was on a different street location a few blocks away and had left. After trying to rectify the situation by texting the correct address and requesting a ride, I noticed the second driver was also a few blocks away. I repeatedly provided my street address and phone number. Finally, the second driver received the message and arrived at my house. I am seeking a refund of $5.00 and $15.00 as I had given the correct address, and I should not be charged if the driver couldn't find it. The second driver did arrive correctly, and I paid $13.08 for that ride. I will be on the lookout for the credit soon. -S. Marchick

I am seeking an escalation of this matter and requesting a call from a supervisor or manager due to the discrepancy in the charges for my ride. The initial fare was $4.91, yet I am being asked to pay $31.92, which is unreasonable. Please review your system, as it should reflect the correct fare I was quoted. I insist on a call from a manager or supervisor to resolve this issue promptly. I believe a simple check in your system will verify the actual cost of my ride. It is perplexing why I am being charged excessively. I require a refund for the overcharge of $27.01, rather than a credit. Kindly ensure a manager or supervisor contacts me to address this matter before it escalates further. I prefer a human interaction as this automated process is not proving effective. I emphasize the need to comprehend my request to rectify the $27.01 overcharge promptly. This is my final attempt to resolve this issue amicably before considering further actions.

Dear Uber, I am a regular customer with an account and noticed two unauthorized charges from my bank account on June 30th. The transactions, totaling $57.55, appeared as "Trip Help.Uber.com” and I have not taken any trips during that time. Despite being away on holiday in the Dominican Republic from June 28th to July 8th and not leaving the resort, Uber informed my bank that there is an account under my name, Joanna Breden, with the phone number [redacted]. I have raised this issue with my bank, who suggested giving Uber a chance to address the problem directly. I am concerned about the lack of details regarding the trip and request prompt assistance in resolving this matter. Looking forward to hearing from the Uber team soon. Thank you, Jo

I have been a driver for UBER for nearly 3 years. I have worked diligently to maintain a high rating; however, I feel like my benefits have been decreasing. When I started, I was promised flexible part-time hours, especially since I am retired. I have noticed a decline in airport returns and struggle to maintain a high rating due to my limited availability. Despite working hard and providing excellent service, I feel undervalued, particularly because I work during off-peak hours. It is frustrating that pool rides take priority over regular paying customers. Additionally, being constantly assigned to Longbranch rides is wasteful for me as a driver with high expenses. The lack of communication with management and unhelpful responses from customer service have left me feeling unsupported. The recent increase in fees has negatively impacted my earnings. Overall, I am disappointed with the lack of professionalism and care from UBER after dedicating 50 years to working with various businesses.

Dear Uber Support Team, I worked for Uber from mid-[redacted] until the end of the year when I was suspended, and I was unclear why. I held a Green Card at that time. In early [redacted], I became a US citizen and sought legal advice regarding my suspension from Uber. I was left financially strained due to the sudden loss of income. I request a reevaluation of my suspension, seeking clarification on the reasons behind it without the need to engage a lawyer. Kind regards, Akram J. [redacted] [redacted] DOB: 07/01/1[redacted] W. Lincoln Ave #[redacted] Anaheim, CA [redacted]

I had a terrible experience ordering food through UberEats. Despite specific instructions, my nachos were soggy, and there were multiple issues with our order. We contacted UberEats seeking a replacement but were only offered a refund of $1.10 and a $5 credit, which was unacceptable considering the extent of the errors. The representatives we spoke with were unhelpful, and the restaurant admitted fault but couldn't remake the order as they were closing. The supervisor at UberEats claimed they were not responsible for the restaurant's errors. This experience has left me extremely dissatisfied, and I have decided not to use UberEats again due to feeling mistreated as a customer. I suggest providing better training for your representatives so they can make more appropriate decisions in situations like these. I am requesting a total refund for this disappointing experience.

I encountered a situation where a driver in a different vehicle tried to pick me up even though the car and license plate did not match the Uber app. Despite my discomfort, the driver insisted on completing the ride. I believe Uber should have a better system in place for reporting such incidents to ensure passenger safety. It is concerning with the recent safety issues. Uber should have a dedicated platform for complaints and take appropriate actions to prevent these occurrences. Perhaps implementing a process where drivers register their fingerprints at the nearest police station could enhance safety measures and provide accountability. This issue needs to be addressed promptly.

For more than a year, Uber had a duplicate name in their system, causing all drivers to address me incorrectly. Although they recently corrected it, my preferred stage name, which I had requested on my passenger profile, now appears correctly. However, this stage name also appears on my driver profile, preventing me from completing the driver application process due to a discrepancy with my driver's license. Unfortunately, Uber does not permit users to update their names on their profiles directly. I am seeking assistance from an Uber representative to resolve this issue and update my name on my driver profile so I can proceed with my driver application.

On August 27, [redacted], around 5:30 pm, I ordered a ride which was assigned to Mr. D. (Suzuki S-Cross). The wait turned out to be significantly long, and I waited for over 20 minutes. I called the driver multiple times, and he said he was on his way; during our last conversation, Mr. D. mentioned having issues due to road work and canceled the ride. Subsequently, I requested another ride, and once again, I was assigned Mr. D.'s Suzuki S-Cross, which surprisingly arrived in just 1 and a half minutes! At the same time, I received a €5 penalty for the canceled ride by the driver. I believe there is clearly an error since I did not cancel the ride; it was the driver who informed me of the cancellation.

I have been attempting to contact UberEats for more than an hour without success. I am struggling to cancel my account. As a customer, I simply want to have restaurant food delivered to my location. Unfortunately, there is no email or contact number available to reach for assistance. I tried to use the chat feature, but it was also unsuccessful. Since I don't use apps regularly, I had to request a password change via email. Although I received a code, I never received the email with instructions from Uber. I have attempted this process multiple times without success. This experience has been very frustrating, and I am considering canceling my Uber account due to these difficulties.