Uber Customer Service Issues

I left Melville this afternoon and arrived home in Eastown from 16:10 to 16:13. Unfortunately, I left my phone in the Uber, which was a white Corolla with license plate FB.... I realized it was still in the car because I called my phone and it rang. I tried calling multiple times, but the phone was turned off. When I contacted Uber, they asked for my credit card details, which I didn't have as it was a company card. After being asked for the exact amount of my last two rides, which I couldn't recall, I requested they contact the driver directly, but they refused. The call ended abruptly with no resolution. I will provide the necessary card details tomorrow. I am concerned about the whereabouts of my phone. I am disappointed with how the situation was handled.

I am worried about an incident involving an Uber driver who hit my mailbox and my neighbor's mailbox. The driver, Carla M Gugino from Buffalo, NY with license # [redacted]33, circled back in my neighborhood without realizing what happened or apologizing for the damage. I have video footage of the incident and feel it's important to alert Uber about this concerning behavior. It's unsettling that she was more concerned about finding her client than acknowledging the accident she caused. Uber needs to address this issue promptly.

Hello Uber, I am experiencing difficulties with my driver account that has been disabled for four months. The problem started when my phone had GPS issues. I had been using an iPhone 4s for two years without any problems. After some time, my account was disabled, and Uber suggested I change my phone to an iPhone 5. I purchased an iPhone 5c due to some credit issues and used it for several months until my account was disabled again. Despite explaining the situation multiple times, I have not received any help or resolution, and I feel frustrated as I did not intentionally violate any rules. English is not my first language, and I apologize for any errors as I am a driver from Tanzania.

My 19-year-old son downloaded the app on the AppStore last year. Today, I discovered my account information was changed to his unknowingly when he tried to create a new account. I managed to update the information to mine, but he cannot download the app on his phone as it says his number is in use. I want him to have the app with his details and join our family profile to use my credit card, like his sister does. The family profile shows I oversee it, but I'm unsure if I can change the credit card details. Could you please assist in resolving this issue?

I had a troubling experience with an Uber ride. I requested a ride to a restaurant nearby but the driver ended up heading in the wrong direction, far away from my destination. Despite my attempts to correct the destination in the app, we were unable to change it due to the distance. I had to cancel my dinner reservation due to the delay and confusion. I hope Uber can assess this situation, waive any charges, and consider providing compensation for the inconvenience caused.

On Sunday, July 14, [redacted], I started a trip at 12:03 PM from the Atlantic City Rail Station to the Atlantic City International Airport. Regrettably, I forgot to slide the Start Trip button until I arrived at the airport. The passenger had already left, and attempts to contact her were unsuccessful. After spending nearly an hour trying to resolve this without success, I had to cancel the trip. Despite notifying Uber via a survey and message in the app, I have not received a response. I am frustrated as a driver that I cannot speak to a person at Uber about this issue.

Subject: Billing Inquiry for Uber Service on 7/22/19 To the Uber Management Team, I am Steve Mock, writing to discuss a billing issue from my recent Uber service on 7/22/19 in Florida. That day, I had a ride scheduled to Tampa Airport at 2:30 pm. However, due to a mix-up, a driver was dispatched in the morning, outside the scheduled time, resulting in a cancellation. I appreciate the satisfactory service provided at 2:30 pm to the airport. Unfortunately, I was billed twice for the same service, once in the morning when it was canceled, and again for the successful ride at 2:30 pm, totaling $[redacted].77. I would like to inquire about a credit of $48.50, the amount charged for the unused and canceled morning service. I seek your assistance in resolving this billing discrepancy promptly. Thank you for your attention to this matter, and I look forward to your guidance on processing the credit. Regards, Steve Mock

Subject: Billing Issue for Uber Ride on 7/22/19 To the Uber Management Team, I am writing to address a billing discrepancy regarding a ride I booked on 7/22/19 in Tampa, Florida. My wife scheduled a ride for me to the Tampa Airport for 2:30 PM, but due to an error, we received a notification that a driver would arrive within ten minutes in the morning. As a result, I was charged twice for the same ride - once in the morning when the service was canceled, and again for the ride to the airport at 2:30 PM. While I appreciate the service provided later in the day, I am seeking a refund for the unused morning ride, which amounted to $48.50. I kindly request your assistance in resolving this matter promptly. I look forward to your suggestions on how I can receive a credit for the unused service. Thank you for your attention to this issue. Sincerely, S.M.

Since July 13th, there have been three unauthorized charges on my Uber account via PayPal. Despite contacting Uber about the first charge of $5.03, which they said they would block, I did not receive a refund. Two more unauthorized charges of $24.50 each under "Uber cash" were made using the same supposedly blocked payment method. I shared my account info with someone previously who has been removed since the first incident, and I changed my PayPal password. I am looking for a refund for the two unauthorized "Uber cash" payments totaling $49.00.

I booked an Uber this morning at the Royal Caribbean terminal. A person other than the driver called us multiple times, which led to the ride being canceled. Another driver picked up the request, but he did not answer my calls. Eventually, the ride was canceled, and I was charged a $6.00 fee, which I did not agree to. This is the second issue I've had with Uber drivers in Miami. On July 20, I booked a ride that was supposed to cost $11.00, but the driver took a longer route and charged me double the original fare. I would like an explanation for both incidents.

Hello, my name is Caitlin O. My account is under [redacted], email [redacted] I left my phone in the car on the way to the airport and can't reach the driver to have it mailed back as I cannot login from another device and the security codes are going to the lost phone. The Uber ride was from 1 McDonald Street in Greenville, South Carolina, to Greenville-Spartanburg International Airport this morning at 5am. Please email me immediately to assist in accessing my account so I can contact the driver to return the phone to NY by mail.

Last night, I booked an Uber from LAX to The Beverly Hills Plaza Hotel and Spa. Despite being charged $38 on my American Express card, I waited over an hour with no driver information. At 1AM, I took another Uber and promptly received details, getting picked up in 5-7 minutes. Joseph drove us to the hotel, charging my card again. I'm requesting a refund for the initial incomplete ride to be credited back to my American Express card under Craig A Wymore. My contact email is [redacted] Thank you for your help. Best, Craig A Wymore.

There is a significant issue with Uber drivers at O'Hare airport. As an airport worker, I have encountered numerous inconsiderate, reckless, and aggressive drivers who fail to adhere to traffic rules or show respect towards other vehicles. I have decided to report these incidents, starting with the driver of a black Lexus with license plate number Q91 [redacted]. This driver consistently drives too closely to cars on the curb and refuses to yield the right of way. The behavior of these drivers not only causes traffic congestion but also creates stress for workers trying to access their workplace. Additionally, many drivers illegally pick up passengers in prohibited areas, such as the three-lane section where signs clearly indicate no pickups. This behavior has even led to the blocking of door 1G, which is crucial for handicapped passengers in wheelchairs. The lack of courtesy and reckless driving displayed by some of these drivers is unacceptable.

My name is Ruthellen A. and I reside at [redacted] Winston Drive. I had to reach the location where my car was being repaired before they closed at 12 noon on Saturday 8/3/19. Since I had never used Uber before, a companion helped me request a driver. Despite being informed the driver would arrive in 10 minutes, we ended up waiting for 15 to 20 minutes, with the driver still far away at the ferry, which is a 15-25 minute drive. Realizing I wouldn't make it in time, we canceled the ride. However, I was charged $5 for the driver having to wait, although he was over 15 minutes away and couldn't have reached my destination on time. This situation has left me inconvenienced, as I won't retrieve my car until Monday the 5th. This experience has made me hesitant to use Uber again.

I believe I was double charged for two of my recent Uber rides. Initially, I split the fare of one ride between three individuals but ended up being charged the full amount. I received a refund for one person's share but seem to have been charged twice for a single ride. The same issue occurred with another ride I split. I am still seeing pending charges for both rides at the full amount, despite making adjustments. Sharing my credit card statement could help clarify. The charges appear as: $24.18 (charged), $24.18 (charged), $17.53 (charged), $41.96 (pending), $38.92 (pending). Credits include $24.18 and $17.53. However, there is an extra $24.18 charge alongside the duplicate charges for the split rides. Thank you for your assistance. - K.

I am reaching out regarding Carl S. who recently joined Morgan Lewis’ Chrome River Uber Business Account to handle his travel and food expense reimbursements. Attached is an email confirming his enrollment in the Chrome River Business profile. Unfortunately, the receipts are not showing up in the Receipt Gallery. Our support team is unable to identify the root of the issue and suggested contacting Uber directly to check for any payment problems. Could you confirm if Carl S.'s business account has been correctly set up and if there are any issues on your end preventing the receipts from appearing in the Chrome River system? The Uber receipts are not easy to print, so we are aiming to avoid having to print them for reimbursement. Your help in resolving this matter would be greatly appreciated. Nancy M. Morgan, Lewis & Bockius LLP One Federal Street Boston, MA [redacted]

I am inquiring about Charles Solomont’s enrollment in the Chrome River Uber Business Account. Although we have received confirmation of his profile enrollment, the receipts are not appearing in the Receipt Gallery as expected. Our support team could not identify the issue and recommended contacting Uber directly to investigate possible payment issues. It would be helpful to confirm if the business account setup is correct or if there are any abnormalities preventing the receipts from populating in the Chrome River system. Since Uber receipts are not printer-friendly, we aim to avoid the hassle of printing numerous receipts for reimbursement processing. Any assistance or clarification you can offer on this matter would be greatly appreciated.

My second report to Uber (8/8). On June 29, [redacted], I mistakenly gave a driver a 5-star rating and a tip. This was an error. I had booked a ride for my wife to our hotel, which was less than nine minutes away. Despite expecting a clean vehicle as most Uber rides are, she reported that the car was extremely dirty with junk, wrappers, and trash on the front seat. The seats were dirty, the door locks were locked from the inside, and there was a bad smell inside. Furthermore, the driver did not look well-groomed. This experience was unacceptable, and I am requesting a full refund for this ride. I suggest addressing the hygiene issues with this driver promptly.

On August 6th, I made a cab booking from Bapu Nature Cure Hospital in Mayur Vihar Phase-1, Delhi, to JG 3 in Vikaspuri, New Delhi. I attempted to contact the cab driver using the provided number to inquire about the cab's location and estimated time of arrival at my destination, but my calls went unanswered. Without any response, I decided to book another cab. Approximately 20 minutes later, the original driver called to inform me that they had arrived. Despite already being en route in the second cab, I was charged a cancellation fee which I believe should be waived.

Hello, I am Diane B. I experienced a double charge for a service totaling $12.44 and a $3.00 tip for the driver, Benjamin B. Upon reviewing my statement, I noticed an extra charge of $6.74. I am currently disputing this additional charge. However, today (8/9/[redacted]), I observed that the original $12.44 charge was removed and replaced by a new $19.18 charge. It seems they combined the original charge with the incorrect $6.74 charge. I kindly request that these charges be corrected. Thank you.