Uber Customer Service Issues

While riding an Uber in D.C early last Sunday, I accidentally left my phone in the car. I managed to track the phone to two vehicles in Fairfax, Virginia, that appeared to be Uber cars. Unfortunately, since someone else had booked the Uber, I couldn't reach out to the driver directly. I left a note on the windows of both vehicles and one driver called mentioning the phone might be in his friend's car. I am confident it's one of these vehicles as I even have the license plate number.

I am a first-time Uber passenger. Uber charged me $22.75 for my ride even though I was expecting my first ride to be free. The driver didn't mention that my card would be charged again for the return trip. Now, the driver says I owe her money, but I believe part of my ride should have been free. The driver mentioned that I should have been charged only for the return trip, not the initial one. How can we resolve this situation? This was my very first Uber ride, and I am confused about the charges.

I was charged for an additional trip yesterday, January 7, [redacted]. The driver, Thomas, in the Honda Odyssey, accidentally canceled our first trip after applying a promo code for a free ride. Despite his assurance that he contacted Uber to prevent us from being charged, we were still billed for the subsequent trip. Unfortunately, I could not find a suitable way to address this problem on your website. I am requesting a full refund for the last trip, as it should have been covered by the promo code. Please reach out to me via email or phone at [redacted]. Thank you. - C. Smith

I took my first Uber ride on 10.02.[redacted] from Noida to Bhikaiji Cama, Delhi. I used a promo code for Rs [redacted] off. After the ride, the driver demanded Rs [redacted]. Despite explaining that I had applied the promo code, he insisted on Rs [redacted]. As I didn't receive any notification about the bill amount, I had to pay the full amount. However, upon checking my receipt in the account later, it showed only Rs 66. My initial Uber experience turned out to be disappointing and left me feeling cheated by Uber.

I had a frustrating experience trying out "uber pool." The driver canceled initially due to a mix-up in the location, though we eventually connected. Despite my intended airport destination, the other passengers were headed elsewhere, causing inconvenience. Initially, I was quoted $22 with a 1.5% surcharge, but after the driver canceled and I had to request again, I was charged an additional $2 for the canceled request. When the ride finally matched, the fare had increased by 3.7%, leaving me with no option but to accept it. I am seeking a refund of $17 for the fare difference and $5 for the cancellation fee, even though I did end up taking a ride with the same driver.

The report lacks details about ticket resolutions. My motor vehicle report lists two speeding tickets and one for no insurance, which was waived after providing proof of insurance. One ticket for texting while driving and an attached contempt of court are shown in the county criminal section. The contempt of court resulted from missing a court date, but it was resolved within a week. Although I fixed the issue before the suspension, a miscommunication led to my license being flagged for suspension, which I remedied without any reinstatement fee. The report fails to provide a complete picture of these incidents.

Last night, a driver canceled on me and charged me $10 without my consent. The driver called me after a 10-minute wait, asking irrelevant questions such as the number of passengers. I explained that I prefer using Uber to avoid phone conversations. In response, the driver abruptly hung up and canceled the trip, resulting in the charge. I had to secure another ride minutes later to reach my destination. I am frustrated with this experience and would appreciate a call to address the issue promptly. Thank you.

I have used the app a few times in the past, but haven't used it for the past couple of months. Upon reviewing my bank account, I noticed unauthorized charges for rides made using my card. I previously filed a complaint but did not receive any response. I am concerned about the security of my card and would like it removed from Uber permanently to prevent any further unauthorized use. Even though I have signed out of my account, someone else is still using my card. I would appreciate the opportunity to speak with a representative from Uber to address this ongoing issue.

I created an account about a month ago, but I keep getting an error saying my payment card number is wrong, even though I scan it. When I try to input my location and destination on the map shortly after creating the account, it quickly tells me my account has been disabled. I attempted to create a new account today at 6:30, but the same issue happened as with my previous accounts. This is frustrating, especially because my family and friends use Uber and I cannot figure out why I keep getting kicked off. I am upset because I genuinely enjoy the service and the prices. Can you please assist me with this? Thank you, Christy.

I've been charged multiple times for the same price. I've already paid it a couple of times, and Uber keeps telling me I still owe. I need to speak with someone who can assist me with this matter. This is the third time I've tried to reach Uber's customer service, but I can't find a phone number to call. Please contact me promptly. Thank you.

I recently had a negative balance with Uber because it was linked to my PayPal, which had insufficient funds, causing the balance to go negative. I've since paid off the balance in full and added funds to my PayPal to cover future rides. Despite this, I am unable to request a ride currently. It's frustrating as I rely on Uber for transportation. Could you please assist with fixing this issue? Thank you.

My phone and app were working perfectly until I updated my insurance details to MetroMile. Uber disabled my account after that. It took two days to reactivate it, but since then, I haven't been able to receive ride requests. I have a new Samsung Galaxy S6, and it was working fine until the account shutdown. I've followed all their instructions multiple times, even tried using a different phone, but nothing has worked. It's frustrating that nobody seems to have a solution for this issue.

Hello, I typically enjoy using Uber for its convenient rides, but recently I encountered an issue. Last night, after a short trip to the city, I called an Uber to return home. The estimated fare was usually around x dollars, which I expected. However, upon receiving the receipt, I noticed I was charged $y due to surge pricing. Normally, Uber alerts me about increased prices, but I did not receive any warning this time. I feel it was unfair to be charged extra without prior notice. I am seeking a refund for the surge pricing or a resolution to this matter. Attached are the details of the Uber ride. If I had opted for a traditional taxi, I would not have faced such a high cost. I appreciate your attention to this issue and look forward to your response.

Hello, I am a regular user of Uber and have always had pleasant rides with them. However, on my recent trip back from the city, I was shocked to find my fare was $X instead of the estimated $X due to surge pricing, which I was not notified about before my ride. I believe this charge is unfair, and I am seeking either a full refund or for the surge pricing to be removed from my bill. I have attached the details of the Uber ride for your reference. If I had taken a regular cab, I would not have incurred such a high cost. I kindly request a refund or an appropriate resolution. Thank you for your attention to this matter. I eagerly await your response.

Hello, I sent my mother and kids to Houston, Texas with an Uber driver named Aize. They were meant to be dropped off there, and then my uncle and cousin were supposed to ride back with the same driver. Unfortunately, I lost contact with Aize because Uber disconnected the ride. I am unable to reach Aize at the drop-off location. I really prefer my family not to travel with random drivers. Could you please assist in getting my niece and uncle back with Aize, or at least contact Aize to clarify the situation? Thank you.

Jerry from Uber support responded asking for confirmation if the email and phone number were associated with the partner account for the R3Z Quality Improvement Recovery class. I believe I used the correct information, but there might be a slight variation in my name provided during registration. My Uber account is under the name Ronald Jones. Should I go ahead and attempt to sign up for the R3Z class as it is, or should I take any additional steps?

Hello, My name is Kristina Usaite. I encountered an issue with a driver. On Saturday, I requested a car and the driver called to ask for the address, which seemed odd since he should have had that information. I repeated the address multiple times, but noticed he was going in the wrong direction on the app. Despite trying to contact him via call and text, he didn't respond, leading me to cancel the trip as he was far away. Uber then charged me $10 for the cancellation. I kindly request a refund. Thank you. Best regards, Kristina

My Uber account was suspended due to low ratings, which was a result of taking some time to understand the app. After finally figuring it out, my ratings had dropped below average. I am wondering if there is a possibility they might unsuspend my account and perhaps let me drive for a probationary period now that I have mastered the Uber app. My name is Don L. If this information will assist with my Uber account, my address is Shaw Drive, North Ridgeville, Ohio. Thank you very much for any assistance you can provide.

Do drivers with the highest star rating in the area get offered Choice Surge rides first? I frequently find myself driving through high surge areas (around 2.8 to 3.4) but end up being offered low surge rates (1.2 to 2.0) that are far away (about fifteen minutes) or sometimes don't get any ride until the surge is over. Just for reference, my rating is 4.75.

Hi, I recently became an Uber partner 2 weeks ago and was unexpectedly deactivated. Uber mentioned my ratings as the reason, but I have consistently maintained higher ratings than many other drivers I know. I believe I was unfairly deactivated because I am not based in San Francisco, where most of my issues occurred as I kept getting redirected there. Despite facing various challenges such as passengers not providing accurate locations, encountering heavy traffic, and dealing with disrespectful behavior, I strived to provide the best service. I am actively trying to familiarize myself with the city's layout to improve my services. In the future, I would like to only complete drop-offs in San Francisco, not pick-ups. I am seeking guidance on Uber's regulations regarding declining trips that are too far or involve passengers I may find challenging.