Uber EATS Customer Service Issues

I ordered a meal from Maccas through Uber Eats for the first time, but I mistakenly entered the wrong delivery address. After being charged $54 for my order, the Uber driver realized the incorrect address, and despite providing the correct one, the driver refused to deliver to me. I contacted Uber Eats support, but I'm unsure if I will be refunded for the order. It doesn't seem fair to not receive a refund when the driver was unwilling to drive the short distance. I'm hoping to clarify if I will be charged for the meal in this situation.

Hello, I made an order at 8:04 pm EST and saw my driver picking it up. However, I received a cancellation message at 8:44 pm, leaving me with no food after a 40-minute wait. The restaurant confirmed that "Julio" picked up the order and then canceled it once he had the food. Despite contacting customer service and explaining the situation, they were unable to help. They refused to contact Julio and wouldn't issue a credit for a future order since my account wasn't charged. This experience has been incredibly disappointing, and if Uber Eats doesn't provide a credit, I will delete the app and switch to DoorDash and Grubhub. This is the third time an order has been canceled for me, and I'm a regular Uber Eats user.

Hello, I wanted to share my recent experience with Uber Eats. Today at noon, we placed an order for 2 burgers under the order number #80A32. Unfortunately, the delivery person had trouble locating our address despite clear instructions. We even shared our live location via WhatsApp to assist him. He arrived at 12:40 pm and requested an extra 30 rupees for the inconvenience. Although willing to comply if confirmed by customer service, his behavior turned aggressive. Ultimately, he canceled the order. Disappointingly, we were informed there would be no refund for the canceled order, even though it was the delivery person's decision. As students on a budget, losing [redacted] rupees is significant for us. We hope this issue can be resolved promptly. Thank you.

I have a concern about the customer service experience I encountered with your company. Yesterday, I placed an order for breakfast from a nearby restaurant through your app. The status indicated that the restaurant was cooking my order. I received a notification that my order was picked up, but after waiting for an hour, I discovered that my order was cancelled without any notification on my phone. Despite having made the payment for the order, the app stated that I wasn't charged. I struggled to find a way to contact support through the app, so I reached out via email. Unfortunately, the response I received was a generic message with the wrong name, telling me to wait for “5-6” days to receive a refund. I find it frustrating that I paid in advance, was not informed about the cancellation, and now have to wait for a week to get my money back. I believe instant refunds should be a priority to avoid inconveniencing customers. This situation reflects poorly on your customer service. Other platforms like Zomato offer instant credits as a gesture of goodwill in similar cases. I hope you can improve your service based on these observations.

I ordered food and paid via Paytm. I selected door delivery and provided my detailed address including house number, floor, and door. When the delivery arrived, the driver called me, but I missed the call. I assumed he would ring the doorbell. However, he canceled my order after waiting 10 minutes without refund. To avoid cash change issues, I always pay with Paytm for better service. I reordered after two hours and paid online again. The second delivery was quick, making me suspect it was my initial order as it usually takes 45 minutes to prepare. The food was slightly warm, and I believe it was my earlier canceled order. I am requesting a refund for the canceled order as I ended up paying twice due to their error, causing inconvenience on my end.

I placed an order on Friday night, but I encountered an issue with the delivery driver. Despite our phone conversation and me sharing my location, the driver was at the wrong place, leading me to walk three blocks to meet her. By the time she arrived, my food was cold, and I needed to eat it immediately. The driver was far from the drop-off point, and it was frustrating to see her turning the corner in a different location than agreed upon. It seemed like she was trying to cover up her mistake. This experience has left me disappointed, especially since I've been a long-time Uber user. The lack of accountability and resolution for such incidents is making me consider using other platforms that prioritize customer satisfaction and address issues promptly.

I placed an order for a footlong from Subway, but unfortunately, it was never delivered to me. Despite being charged for it, the driver marked it as "delivered" even though I had informed them that I was still waiting and hadn't received it. I ended up having to order a pizza from Dominos instead. I can provide an email confirmation for the pizza with the timestamp to prove it. It's frustrating as I was really looking forward to my Subway meal, and being a student on a tight budget, every penny matters. Thank you for your understanding and for taking the time to read through my situation.

I am kindly requesting a refund because I ordered a footlong sub from Subway, but it was never delivered. Even though I messaged the driver to inform them that I was still waiting and hadn't received my order, they marked it as "delivered." I believe it is unfair to be charged for an order I never received. Due to this, I had to order a pizza from Dominos instead, as shown in the email confirmation I can provide. If my Subway order had arrived, I wouldn't have had to get the pizza. This situation has been frustrating, especially considering I am a student on a tight budget. I appreciate your understanding and thank you for your attention to this matter.

I am requesting a refund for a footlong sub that I ordered from Subway but never received. Even though the driver marked it as delivered, I never got the food and had to order from Domino's instead. It's unfair to pay for something I didn't receive. I also have a confirmation email from Domino's that can verify the time and date of the order. If I had gotten my Subway sandwich, I wouldn't have ordered pizza in the same hour. Please understand my situation as I am a broke student. I appreciate your time and understanding of my frustrating experience.

I placed an order for a footlong sandwich at Subway, but unfortunately, I never received it. Even though the delivery driver marked it as delivered, I did not get the food and had to message him about this. I was looking forward to my Subway meal, but since it never came, I had to order a pizza from Domino’s. I have an email confirmation of the pizza order with the date and time. It’s frustrating to pay for something I didn’t receive, especially when it was eagerly awaited. Can you understand my situation and issue me a refund? I’m a student on a tight budget and appreciate you looking into this matter. Thank you for your time.

Subject: Issue with Uber Eats Order Dear Sir/Madam, I am writing to address an issue I encountered with my Uber Eats order. I only received two Happy Meals out of my entire order, despite checking in front of the driver. I attempted to reorder the missing items, but Uber Eats did not provide a refund for the undelivered food. Date of Incident: 25/08/[redacted] This situation led to me not only missing out on the food and money but also having to place another order to receive the complete meal I initially requested. I anticipate your swift response to this matter. In accordance with Trading Standards guidelines, I would like to maintain a comprehensive record of this case. Please respond to this email address. Thank you for your attention. Yours faithfully, C.V. Order Number: #42F0A Restaurant Name: McDonald's High Road 44 Ash Walk, Wembley, Middlesex, HA0 3QN

Yesterday, I placed a $62 order at Applebee’s through Uber Eats at 8:00pm. Despite being a regular user of the service, I experienced an unusually long delay in the “preparing order” stage, with the original delivery time scheduled for 8:45pm. At 8:25pm, the status remained the same. Later, a driver named “Marc” was assigned, but his name disappeared shortly after without any explanation. The order continued to be in the preparation stage, and it wasn’t until 9:15pm that the food finally arrived, soggy and inedible. Upon contacting customer support, I received automated responses shifting blame to the restaurant. Even after expressing my dissatisfaction, I was told my food arrived on time, despite the continuously changing delivery estimates. The lack of accountability and refusal to provide any compensation left me frustrated with the company's response.

I ordered food around 2pm, patiently waiting for 2 hours as I saw a cyclist assigned to deliver my order. However, the first delivery was canceled, and another cyclist was assigned. This second person also canceled after confirming to be on the way. I reordered, and surprisingly the same cyclist was assigned again, located 20 minutes away by bicycle in a different town. After waiting for a total of 2 and a half hours, I never received my food. Speaking to customer service supervisor DOBE was frustrating as he seemed unwilling to assist or even listen. Despite contacting them by phone, he directed me to email support abruptly. I am disappointed with this unprofessional and unhelpful experience. I now have to leave and will not receive my order. I expect a refund for the undelivered food and compensation for the unreasonable wait.

On August 26, [redacted], I placed order # C098, which was delivered by Tubai. I paid him $[redacted] in cash, but later realized he had cancelled the order. Now, I see Uber/UberEats is charging me again for the same order. Is this a tactic to double charge customers? Customers shouldn't be held accountable for unreliable delivery persons. Please resolve this issue and refund the duplicate charge promptly.

I placed an order on Uber Eats, but the app displayed an error message asking me to retry. After trying again without success, I manually re-entered the order and it went through. However, I was charged twice for the same order when I checked my bank statement. I have order number #C51E4 as proof. During a phone call with one of your advisors, I was treated rudely. I urgently need this issue resolved. If not, I will escalate the matter further. I expect prompt communication by email or phone to address this. I hope to speak with a competent representative this time.

We had a frustrating and disappointing first (and LAST) experience at the restaurant. Initially, the restaurant quoted a 15-minute wait time, but as we selected our items, the wait time unexpectedly extended to 40 minutes. This was aggravating as my boss, who had just flown in from Seattle and was famished, wanted a quick meal before resting. After enduring the 40-minute wait, my iPad displayed a message cancelling our order, leaving us bewildered and hungry. This entire ordeal was embarrassing and upsetting, especially for my boss who had not eaten all day due to a lengthy flight. Upon trying to reorder, we discovered that only low-quality pizza places were still open, far from what we desired for dinner. This disappointing experience was our first encounter with Uber Eats, and we found it unprofessional and unreliable. It would benefit Uber Eats to provide accurate wait times to customers and maintain better reliability. I suggest that Uber Eats consider compensating us with a gift certificate or voucher for the inconvenience, embarrassment, and disruption caused. While I may not choose to order from Uber Eats again, a voucher would encourage me to give them another chance in the hope of a smoother experience. Otherwise, we will stick to ordering through Amazon multiple times a week for dinner. This encounter ranks as one of the worst customer experiences I have endured, and I felt it necessary to share our disappointment with you. Regards, Shelly Bobb

Last night, I placed an order with Steak & Shake on UberEats. After receiving confirmation, I monitored the progress through the app. The initial delivery time changed from 7:20 pm to 7:30 pm. As 7:20 pm approached, I was notified that the order had been collected and was en route. The app indicated the driver's location at the restaurant and described her vehicle as a white Toyota. Moments later, I was informed that the order was cancelled without justification. Despite living in a visible and easily accessible area, Steak & Shake confirmed that my order was not picked up. I am seeking a refund of $49.86, the amount charged to my credit card. My family waited patiently for over an hour only to be disappointed. I appreciate a prompt resolution. - E.S.

I am seeking assistance regarding an order issue I experienced with Uber Eats. I placed my order at 6:46 PM yesterday, and an hour later, the driver informed me that the restaurant did not have my order prepared. After speaking with a manager who confirmed they hadn't received the order until I contacted them, I decided to cancel as it was too late to wait for the food. I fed my child and went to the KFC to meet the driver, but I did not receive any food despite paying. I am looking for a refund for this incident. This was the first time I encountered such an issue with Uber Eats, and I am concerned about being charged for undelivered food. I would appreciate a prompt response regarding this matter at [redacted].

I used a €10 off promo code for a purchase over €15, but even though the code is valid and I followed all the rules, I was charged the full amount without receiving the discount. I'm requesting a refund for the discount amount or for the proper application of the €10 off, as promised by the code. The code used is: EATSAUG6J4ED6. Thank you.

I received a new phone yesterday to replace my old one that was not working properly. I work as an Uber Eats driver, and after transferring the apps, I encountered an issue logging in to drive. The app directs me to an inspection page for ride-sharing, a service I do not provide. Despite reinstalling the app, changing my password, and seeking assistance, I am unable to resolve the issue. This problem prevents me from starting my deliveries, which are crucial for my livelihood. I am stuck on the inspection page within the Uber Drive app and cannot proceed to log in as an Uber Eats driver. I have followed instructions to restart and reinstall the app, but these have not resolved the problem. Support via chat and phone has been unable to provide a suitable solution, leaving me without the necessary assistance to fix this issue.