Uber EATS Customer Service Issues

My delivery driver left with my food without delivering it. Despite providing clear directions to my apartment, she remained stationary in my complex. When she finally called, she pretended to be from Uber customer service, requested the address again, then abruptly hung up and left the location. Despite my attempts to contact her, she declined calls and eventually marked the delivery as canceled. I insist on her account being deactivated promptly due to this theft. I also request a refund for this unacceptable behavior. Considering sharing my negative experience with UberEats with friends, family, and on social media if not resolved. It's crucial to address issues with irresponsible delivery drivers to uphold the company's reputation.

I have been struggling to update my payment method on my Uber, Uber Eats, as well as the Jump bike and scooter app. Despite calling in multiple times daily over the past two months, the issue remains unresolved. I have exhausted all troubleshooting steps and email communication to no avail. With $47 in Uber credits unusable, it is frustrating. I will continue to seek a resolution as I depend on this service to order food. Please address this payment method issue promptly, Mr.Uber.

Every time I try to enter a payment method, I receive an error message. One mentions my financial institution, and the other states that Uber does not accept this payment method. I am puzzled by this because all three of my cards are permanent bank cards. I currently have $47 in Uber cash. This issue has persisted, and I have contacted support daily for the past two months, but it remains unresolved. Please review this matter as it seems to be an error with the Uber app rather than my bank cards. I am looking forward to ordering food soon as my family and I are hungry, and I have $47 that I am unable to use. I would appreciate if this could be resolved promptly. I will include screenshots with this email.

Hi, I wanted to share my recent experience with an Uber Eats delivery from Snitz in Hawthorn. I've been tracking the delivery, and it showed as delivered before it reached my house. The food never arrived, unfortunately. After speaking with the staff at Snitz Hawthorn, they provided me with an Uber Eats contact number; however, it turned out to be incorrect ([redacted]57). Trying to resolve this, I received the driver's number from Snitz Hawthorn, but the driver, Gajendrans, seemed unavailable as his phone was switched off ([redacted]). Despite leaving messages with him, I haven't received any response. We were charged $50 for the undelivered food and are seeking a full refund along with an explanation.

Dear Customer Service, I accidentally confirmed an order without completing it and tried to cancel it immediately. When I called customer support, my experience with Mel was disappointing. Despite my clear questions about canceling the order and the possibility of additional items, Mel seemed confused about my account details, leading to the order being processed by Five Guys. I had requested to cancel to avoid being charged, but Mel's lack of understanding and frustration resulted in the order being placed. I now have an unwanted order that I will be charged for. I would appreciate it if I could be refunded for this error. Thank you, Emily J. Frohner

Our order number is #ED58A, priced at $47.22. When the delivery person arrived, they claimed the restaurant provided the wrong order. It was meant for someone named 'Jack' and included two toasts and a cheesecake, totaling $21. After using the delivery person's phone to confirm with my roommates that we wanted this order, they returned upstairs only to discover the order had been canceled. The delivery person alleged waiting over 13 minutes without a response and refused a refund. Disappointed, we reached out to the restaurant, who claimed they did not make an error, suggesting the delivery person mixed up orders. Contacting UberEats customer service, we detailed the situation in hopes of a refund or reorder. Regrettably, they insisted it was our fault for not accepting the incorrect order. While they eventually provided a refund, I find their service unsatisfactory and believe compensation is warranted following this distressing experience.

I recently discovered that a fraudulent Uber account has been created using my address at [redacted] Sunset River Ln, Houston, TX [redacted]. This has resulted in receiving mail and Uber Eats deliveries for individuals who do not reside here. Despite reaching out to Uber Customer Service, I received unhelpful responses and my ticket was closed without addressing my concerns. This poses a serious threat to my family's safety. I'm eager to learn more details that do not compromise privacy such as where the deliveries were made and if there are any other Uber accounts linked to my address. As the original homeowners, John Leech and Vivian Chang, are the only residents. The lack of action from Uber in addressing fraudulent activities is concerning for the safety of both drivers and the general public. Despite speaking with customer service on the phone and being disconnected without answers, law enforcement informed me that Uber requires a court order to cooperate with them. I urge Uber to investigate and close any fraudulent accounts associated with my address promptly. Thank you.

I recently placed an order and unfortunately did not receive my complete order. Upon contacting the restaurant, I encountered a language barrier with the person who assisted me and was directed to contact Uber Eats for further assistance. However, I am currently unable to log into my account to address the issue. After reaching out to 1-[redacted], I spoke with a representative named Sef who was unhelpful and rude. Despite requesting to speak with a supervisor, Sef abruptly ended the call after proposing a callback. Frustratingly, when inquiring about the email address to reach Uber Eats, Sef only provided it after multiple requests and directed me to help.uber.com. This experience has left me dissatisfied, and I have decided not to utilize this service in the future due to the poor customer service encountered.

During a recent visit to Orlando, I placed an Uber Eats order at TGIF ([redacted] W Irlo Bronson Memorial Hwy) at 10:16 PM. Originally, the estimated time of arrival was 11 PM, but it was later changed to 11:40 PM. When the order finally arrived, it was missing several items like macNcheese, mashed potatoes, chicken wings, and fries. Moreover, no condiments were included. The quality of the food we did receive was extremely disappointing. The mozzarella sticks were dry with no cheese filling, the chicken tenders were overcooked and inedible, and the fries that came with them were a mix of hard and stale. It seemed like the leftovers were sent to us, assuming we wouldn't complain due to the late delivery time and being at a hotel. As a result, we had to resort to getting food from 7-11 because we were hungry and tired. I am requesting a FULL refund for this unsatisfactory order. Order #F7B3F.

I had a frustrating experience when ordering lunch for delivery to my workplace. My initial order was cancelled because the driver said they couldn't reach me, although I never got a call. I placed a second order through the app with detailed instructions, sent a text, called the driver, and stayed on the line until she arrived. Unfortunately, my second order was also cancelled without a refund. According to the app, it was due to the driver waiting without a response, but I never received a call. This process took 3 hours and I'm left without food. I believe I deserve a refund since I made every effort to ensure the delivery but still didn't receive it.

My food arrived over an hour late. I contacted Uber Eats customer support, but they were not very helpful and advised me to complain through the app without explaining how. When I called the restaurant, they claimed the delay was not their fault as the food had been ready for pickup for over half an hour. Shortly after my complaint, the delivery driver suddenly arrived to collect the order. Rather than receiving assistance from the Uber Eats representative, I had to navigate to the website to file a complaint. I have already submitted a complaint, and I am requesting a refund as my food arrived cold. This recurring issue with Uber Eats has been frustrating.

Dear Sir/Madam, I am Shivam K. from Jaipur. My Uber Eats ID mobile number is [redacted]. I placed an order for two pizzas from Rominius Pizza restaurant around 8:30 PM. The order was significantly delayed and arrived at 10:35 PM instead of the estimated time of 9:10 PM, as shown in the app. Due to the delay, I left for dinner at a restaurant at 9:30 PM. The delivery person arrived at 10:35 PM, and as I was not home, the Uber Eats company blocked me and canceled my order. I request you to unblock me as this situation was not my fault. Please assist me promptly as I am innocent in this matter. The restaurant's delay caused this issue, and I kindly ask for your help in resolving it. Thank you.

I ordered a sub from Subway, but it arrived damaged, and I couldn't eat it. Despite my efforts to get a refund, I was only offered a $5 compensation. I've interacted with two different people who kept marking the issue as resolved numerous times during the three-hour ordeal. This level of service is unacceptable. I even provided pictures of the sub, which I'm sure you wouldn't eat if you saw them. I want to file a complaint against the representatives "Cha-Cha" and "Ronald" for their unhelpful and deceptive behavior. I've spent over $[redacted] on Uber Eats in the past week and a half, and this is how I'm being treated. The order number is #FE461. Thank you.

I had a disappointing experience with an Uber Eats delivery partner named Renee (Ref# [redacted]) who acted unprofessionally towards my building staff. My order was left unattended in the lobby without a receipt, causing it to melt. Uber's request for a photo of the food felt like an unnecessary inconvenience given the situation. It's frustrating that the delivery partner showed such disregard for my order. I feel let down by Uber's service and the lack of accountability from their delivery partners. I will be escalating this issue to a regional director as this is not the first time I have faced such problems.

Hello, I believe I am being wrongly charged for a previous order I just placed for $38.87. It's ridiculous, and I would like a refund because I shouldn't be paying a cancellation fee when I had the option to cancel. This is overcharging! The reason for my cancellation was that I was still ordering a few items, but I accidentally placed the order and canceled immediately after I placed the other. The restaurant did not start my food because the screen was still showing "Confirming with the restaurant," which means I still had the option to cancel my order as the option was still available. I believe the second step is "order being prepared," which means I can no longer cancel at that point. Therefore, I am being charged unfairly because I could still cancel my order when the restaurant hadn't started preparing it yet. I look forward to a reply about this overcharge for food I didn't even receive.

Hello, I am writing in regards to the food order my boyfriend and I placed through your app last night on 4/17. The delivery driver was supposed to deliver to [redacted] Gleenway Ave, Cincinnati, OH, which is a school campus. Despite being on campus, the driver could not locate us even after directions were given to the dorms around the corner. He eventually said it was too difficult and left, resulting in a charge of $16.98 with no refund promised in the email we received. After contacting after-hours support and speaking with an unhelpful agent and manager Maria, I was left dissatisfied. Upon speaking with another manager, Miley, I was instructed to reach out to you with case number [redacted]55. I believe the customer service experience was poor, and I am requesting a refund to my card. I hope for a prompt resolution. Thank you for your attention. Sincerely, H.B.

I am not listed as the policy holder on my insurance, my parents are. Their names appear on the insurance card, causing rejections when I try to use it. Even though my name is not specifically mentioned on the card, I am a covered individual on the policy. After reaching out to them, they advised me to be patient, but I am still facing rejections due to the lack of my name on the card, even though I am covered under the policy.

Hello, I placed an order today with order number #1744b. Unfortunately, my order had issues such as receiving more rice and less meat. I usually order from this restaurant and such mistakes are not common. This discrepancy is concerning as it doesn't align with the standards I am used to from this establishment. If this continues, customers may choose not to order from them in the future. When dining in person at the restaurant, the portions are usually in balance. I have left specific comments regarding this issue for the restaurant to address.

During my first time using this app, I ordered McDonald's but it got sent to my school instead of my home. I contacted my delivery partner, Vladimir, to update my address, but he canceled my order instead of helping. Sadly, I was charged for this mistake, and now I am unable to get a refund. It would be greatly appreciated if there was a feature to update addresses during the order process to avoid such issues.

I placed an order for food yesterday. I was downstairs waiting for the delivery person to arrive and ring the doorbell as usual. Wondering why it was taking so long, I went back upstairs and saw my order had been canceled due to my unavailability. I was home with my dog and husband, and my dog didn't even bark like usual. I have always had a positive experience with your company, and it's unusual for a delivery person to come and not notify me. Is this the standard procedure for Uber Eats, where drivers wait outside for 11 minutes without attempting to deliver the order? We went to the restaurant to check if she returned the food, but they confirmed she didn't. Typically, delivery people bring the order to my door, so I didn't have my phone with me. This situation doesn't make sense to me. Why would a delivery person wait outside for so long without attempting to deliver the food? Can someone please clarify this for me?