Uber EATS Customer Service Issues

Order 2cc41: I would like the $3.99 delivery fee credited back to me for this order. Order 9fb95 was placed an hour before the one above. The driver was unprofessional, did not answer the phone, and only sent lazy text responses. Additionally, he refused to bring the food to my door, leaving me waiting outside with my 1.5-year-old unattended inside for 5 minutes. When I called customer service, they were not very helpful and took 14 minutes to resolve the issue. I placed another order on the phone while waiting for assistance, but the customer service team was unhelpful, only offering suggestions. It's nearly 9 pm, and my son and I have not eaten. I request a refund of the delivery fee for this new order due to the previous one not being delivered. I am frustrated with the lack of customer service provided.

Hello, I'm Sapna, and my mobile number is 98[redacted]2. I recently received a call from a delivery person at UberEats regarding a pizza delivery in my name, which I did not order. The delivery person had my name and number but a different address, which I informed him about. Later, a customer service representative contacted me using inappropriate language, insisting that I had placed the order. They mentioned that I would have to pay for the order in full the next time I used UberEats, even though I hadn't made any such order. This experience was very distressing for me, and I would appreciate it if this issue could be addressed promptly. Thank you, Sapna

Dear Sir/Madam, I am Shivam, a delivery driver, writing to explain my situation. Unfortunately, my Uber ID has been deactivated due to an error in my initial registration. I mistakenly entered the last 4 digits of my bike instead of my driver's license number. Despite my efforts to correct this at the Uber Office, the issue was not resolved, leading to the deactivation of my ID. I acknowledge my mistake and apologize for the oversight. I assure you that such errors will not occur in the future. As the sole breadwinner in my family, this job is essential to me, and I kindly request your urgent attention to this matter. Thank you for your understanding and assistance. Best regards, Shivam

I am a loyal user of your app. As a student, I appreciate your competitive pricing. I am looking to order food for [redacted] people at your in-app prices. However, I've noticed I can't place a single order for this many people at once. I am willing to provide advance payment for the order. If you are willing to discuss this further, please contact me. I understand Uber Eats policies but kindly ask for an exception in this case. My name is Koustuv Ghosh. Thank you.

I ordered my McDonald's meal at 11:08. The delivery was supposed to be made by a rider named Mylesha, but she never arrived. I checked the tracker constantly, but after briefly exiting the app, the tracking disappeared. I waited for 30-40 minutes, but my food never showed up. It's now 12:03, and I'm still without my medium fries, two double cheeseburgers, and a Shamrock Shake. The lack of a refund option with UberEats is frustrating. The service should not allow unreliable drivers to leave customers without their orders or refunds. I'm extremely displeased with this experience. It's now 12:10, and my order still hasn't been delivered. I hope for a resolution soon, such as getting another driver or a refund. I am now considering contacting the company directly.

I recently ordered a meal from McDonald's through your delivery service. The delivery rider was in close proximity for some time, but there were no notifications on the app. I received a notification stating that the rider attempted to call me, but upon clicking it, I was only directed to see the order details without any option to contact the rider. Subsequently, another notification indicated that I had received a message from the rider, which I was unable to locate within the app. Despite logging out and back in to resolve the issue, it took a long time due to an error message after entering my phone number. Upon finally logging back in, the order had vanished from both upcoming and past orders, leaving me unable to reach the driver. I am requesting a complimentary re-delivery of the order and a refund. Resolving this matter is important, as a functioning app or swift login process could have prevented this inconvenience.

Dear UberEats team, I am writing to report an unpleasant experience with a delivery agent named Akshay who recently delivered my order in Pune, Maharashtra, India using the UberEats platform. I placed an order with the ID #2176E and opted for cash on delivery. When I politely inquired if he had the Google Pay app for a smooth transaction, Akshay responded rudely, leaving me surprised. Typically, delivery agents use apps to facilitate payments, but his unprofessional behavior caught me off guard. Akshay then mentioned that he was only responsible for delivery and hadn't checked the order details from the app. I found his attitude unprofessional and irritating. I am eager to speak with a customer service representative about this incident and understand why Uber employs individuals who lack professionalism and literacy skills. Please reach out to me at the email address provided promptly. Otherwise, I may consider sharing my experience on Twitter to address this matter further. Thank you.

I ordered the "Desi Chicken Cheese Grilled Sandwich" from Subway on 24/02/19 at 8 PM for dinner. The order number is #A-[redacted]. However, to my dismay, I received a small portion that seemed like cheese and onion fried in a wrapper labeled "SRR." I paid Rs. 85.60 through Paytm. I wish there was an option to upload a photo of the product received. Instead of a sandwich, I got something entirely different. I'm quite shocked and would like a refund for this incorrect order. I still have the wrapper and leaf in which the item was packaged, which was leaking. I am considering reporting this to the food regulation authorities. My contact number is [redacted] and my email is "[redacted]"

I ordered a Big Mac meal from McDonald’s on Wednesday, February 20th. Unfortunately, the meal was cold upon arrival, which was disappointing but not unexpected. The delivery took much longer than anticipated, about 20 minutes beyond the estimated time. Every time I order, I consistently have to track down the delivery person as the food has only been brought to my door once. Despite providing clear and detailed directions to my location, the promise of doorstep delivery has never been fulfilled. This situation is unacceptable, and I kindly request a refund for the order or, at the very least, a promotional code to address this ongoing inconvenience.

I didn't have service on my phone. I gave clear instructions to the person delivering my food, but I ended up waiting outside for 20 minutes, constantly checking for messages. After another 10 minutes, she finally arrived but had initially gone to the wrong location near an AutoZone. My friend and I were starving, but we never got our food. I had to run back and forth between my apartment and the road because the driver couldn't find the right place. It was frustrating and cost me $31 for a meal that we never received.

I wanted to share the terrible experience I had with Uber Eats recently. Every time I place an order, it gets canceled 40-60 minutes later. This happened for the second time, and after contacting customer support, I was told the order was canceled by the delivery driver. Even though I didn't cancel the order, the support person refunded me but couldn't explain why it was canceled. This experience has made me lose faith in Uber Eats, both in their delivery reliability and customer service. I have decided not to use their service anymore and will recommend Seamless instead to others. Thank you.

Yesterday, I placed an order for food, but despite receiving a notification that it was delivered, it never arrived. After reaching out to the support center and reordering, a different driver successfully delivered our meal. However, the initial Uber Eats driver claimed she had waited for us and tried to contact us for 15 minutes, which was untrue as there was no attempt on her part to reach us. We are adamant about receiving a refund for this error as we should not be charged for an undelivered order. It is clear that the driver's actions did not align with the company policy, especially considering the efficient delivery by the other driver. This situation is unacceptable, and I urge for a thorough investigation and prompt resolution. The order number in question is #2517E. Kindly refrain from contacting me via phone and instead provide updates through alternative means. Your swift attention to this matter is greatly appreciated.

To Whom It May Concern, I have been a loyal customer of Uber Eats, but I encountered an issue with my recent order (Order# D1F01). Last night, my dinner was never delivered, and the driver allegedly left after an 8-minute wait without contacting me properly. Despite listing my apartment number on the app and the expectation that drivers deliver to the door, I find myself consistently asked to come down to the lobby for pick up without prior notice. I did not receive any phone call or text from the driver informing me of their arrival. I am requesting proof of attempted contact, such as phone records or messages. It concerns me that the driver may have pretended to wait just to keep the meal. To resolve this matter, I am seeking a refund. If this issue remains unresolved, I will escalate it further and seek assistance from the media. I feel like a victim of fraud in this situation. Best Regards, A.

My partner and I ordered dinner at 8:40 p.m. The driver picked up the food but missed our address, so I reached out to guide him. He mentioned he almost had an accident, and one of the orders was damaged. Despite this, he passed by our house again, and our order got canceled. Now it's 9:40 p.m., and we're left without our meal and the order is no longer available. When I contacted customer service, they mentioned since we weren't charged, there was nothing they could do. I expressed my frustration about the inconvenience, but they mentioned there were no solutions. Speaking to a supposed manager named Richie didn't help either, as he couldn't offer any resolution. Despite being frequent users spending roughly $[redacted] a month, we weren't offered any compensation or apology. Feeling disappointed, I was only advised to file a report, which didn't address the situation's inconvenience. I'd appreciate a prompt resolution to this matter; otherwise, we'll consider switching to your competitors like DoorDash, Grubhub, or Postmates who deliver in our area. We value your service, but this recent experience was unacceptable, and I'm hoping for a quick response to rectify the situation.

I have been a loyal Uber Eats customer for two years without any issues. However, my recent order went wrong. The driver claimed to have delivered my food, but I received nothing. Uber Eats' response was that the driver tried calling and waited for me, which is untrue. I live in an apartment complex with a gate code that notifies me of visitors, but no call was made. I am frustrated and suspect the driver of dishonesty. I demand a refund and plan to delete my account. In the future, I will switch to using Grubhub or DoorDash. I ended up going to the store myself to get my food, and the manager kindly offered a 10% discount and apologized for Uber Eats' poor service. Thank you for the disappointing experience.

Hello, I encountered an issue with a recent food order and reached out to customer service. I was advised to email for compensation. I spoke with Evangeline, reference number [redacted]62, who assured me I would receive compensation. I placed the order around 8:44pm on 1/18/19 with a delivery time of 9:14pm from a nearby restaurant. Despite no notifications, the delivery time extended to 9:50pm. Even after multiple app refreshes, no driver was assigned for me to seek information. When I called the restaurant at 9:30pm, they were open but also unaware of the delay. The lack of communication channels in the app was frustrating. After contacting customer service, they too acknowledged the unusual delay. The order eventually arrived at 9:50pm while I was on the call, so I chose not to cancel. The uncertainty during this experience was concerning. Moving forward, I hope for improved customer communication from your company. I have been assured compensation before in similar situations, only to be denied, so I am eager for your response. My phone number linked to the account is [redacted]. Thank you, Wendy

Hello, I placed an order on Uber Eats on Feb 10th for Rs. [redacted] and another order for Rs. [redacted] on Feb 7th. The restaurants accepted my orders, and the delivery person even called to confirm my address. However, after 20 minutes, the restaurant canceled my order without giving a proper reason. I paid the full amount both times, but I have not received any refund. I tried contacting Uber support through the app, but haven't received a response. Now, when I try to place a new order, it's saying I have to pay Rs. [redacted] as an adjustment for the previous canceled orders. Why do I have to pay this amount when the restaurant canceled my order, and I haven't received a refund? This is very frustrating for me and my friends have had similar experiences, leading them to uninstall the app. I am considering doing the same. Uber Eats needs to address these issues promptly to retain customers.

Dear Sir and Madam, I have been working as an Uber Eats delivery partner in Surat for the last 6 months. Unfortunately, my ID was blocked by Mr. Ganesh at the Partner Seva Kendra in Surat on 20-12-[redacted] without any valid reason. Despite visiting the Partner Seva Kendra located at room [redacted], 7th floor, "Luxury Business Hub," in Vesu Dumas Road, they failed to provide a legitimate explanation and instead responded rudely, even using inappropriate language. It appears that they engage in unethical practices by prioritizing trips for new acquaintances rather than older individuals who have been loyal customers. I kindly request Uber to review this situation and provide me with a fair resolution. Thank you, Dharmesh R. - Uber Eats Surat Delivery Partner

On January 26, [redacted], I placed an order with Popeyes Louisiana Kitchen for an 8-piece box of chicken, 3 large sides, a 3-piece meal, a shrimp dinner, 4 apple pies, and extra biscuits. However, upon receiving the order, I noticed that I only got 7 pieces of chicken, 1 small cole slaw, and 2 apple pies. After contacting the restaurant, they claimed everything was delivered and insinuated that the driver might have consumed the missing items. Dissatisfied, I contacted UberEats customer service, who assured me a refund for the missing items. Unfortunately, the refund never came through, leading me to dispute the charge on my credit card. Subsequently, on February 25, UberEats charged another card linked to my account without consent. Despite contacting UberEats through the app, I was promised a refund of $23.90 in a few days, leaving $30.30 still unaccounted for the incorrect items received. I am seeking a proper refund and request to charge the authorized card, not the one ending in [redacted]. If not rectified, I will dispute the charge on that card as well. I had a conversation with Elaine, ref#[redacted]37, who advised me to send an email for further investigation. I trust UberEats and their services, and I am hopeful this issue will be resolved satisfactorily.

I am a new user of Uber and Uber Eats. Recently, I downloaded and installed the Uber Eats app. When I tried to sign up with my 10-digit phone number, it indicated that the number was already registered with Uber. I attempted to sign in but was asked for a password that I do not have. Following that, I selected the "forgot password" option, which requested my email address. Surprisingly, neither my primary nor alternate email address was recognized as registered. As a result, I am currently unable to access the app and place any orders for food. My preferred solution is to receive an email with the password for my current email address so that I can use the Uber Eats app. Any alternative and prompt resolution would be greatly appreciated. Thank you.