Uber EATS Customer Service Issues

My account got deactivated, and I'm not sure why. I took a photo to go to work as usual, and I got a message saying it's not the same as the photo on my account. They said my account will be deactivated while they review it, but this doesn't make sense. It seems like there's an issue or a mistake. I don't understand why my account got deactivated for no reason, and I need to work. Please review it quickly and make sure it's done properly. Hello, it's necessary for me to work, that's why I rely on your well-known company.

Unfortunately, my courier notification was ignored. Despite multiple attempts (order, SMS to courier), I have pointed out that my address is incorrectly displayed on the GPS along with a description. The message should be read and understood; otherwise, the delivery service is pointless. And then I was snapped at even though I have repeatedly indicated where he needs to go. I can't help it that our house is so hidden. Once again, please read the instructions and be respectful. Ch. Cueni

On April 7, I placed an order through Uber Eats at McDonald's, but immediately after ordering, I noticed that the wrong address was selected. I quickly cancelled the order, expecting to receive a refund. However, upon checking my account, I was surprised to find that I did not receive any refund. When I looked at the app, it stated that I would not be refunded because the order had already begun. This is unacceptable as I cancelled right away. I demand that Uber Eats refund me the full amount promptly.

I recently ordered from Ill Mondo restaurant through the Uber Eats app. The "Steak tip dinner" I received had old, dry, and stale meat. I immediately informed Uber Eats about this issue, hoping for a resolution. Unfortunately, neither a replacement nor a refund was provided. Regrettably, consuming this meal caused a day of stomach upset and discomfort. This was not only a financial loss but also negatively impacted my health. I am disappointed by Uber Eats' lack of action in addressing my concerns. I hope they will take this matter seriously and prevent similar incidents in the future.

Hello, I placed an order with Uber Eats on April 30th around 5:00 p.m., and the merchant canceled my order at 5:12 p.m., citing possible busyness. Uber Eats charged me for the order, and despite emailing them, I have not received a response. I waited for five business days, but the refund has not been issued to me. I hope you can assist me in resolving this matter. Thank you very much! My order number is 4F0C6, and I ordered from Kinzan Sushi.

I'm frustrated and confused. I didn't order any food, just browsing when suddenly a notification said a burger was on its way. As a pescatarian, I can't eat it. I've been attempting to cancel the order but the app doesn't offer the option. I called the restaurant, but they couldn't help. Contacted customer service, and they mentioned a £6 charge. Finally, I discovered the cancel order option by changing the delivery. However, to my dismay, cancelling would cost me more and void my promotion. This situation is unjust as I never placed this order. It's draining my funds.

I need assistance with a delivery issue. The driver did not deliver the food, but falsely marked it as delivered and left with it. It was a large order for CSL, and the security team verified this through camera footage. We tried to contact the driver without success after noticing the discrepancy. The missing order is of significant value, and I am seeking a resolution. Unfortunately, I have been unable to reach anyone through the app or the provided contact information. Your help in resolving this matter would be greatly appreciated.

I made a "future order" with Uber Eats for today's delivery. I received only 2 out of the 3 items I paid for. Despite contacting Uber Eats immediately with a photo of the delivery receipt, they claim I am not eligible for a refund as the order was placed more than 48 hours ago. It's frustrating that I cannot report the missing item before it was even delivered. I strongly believe I deserve a refund for the missing item, as I should not have to pay for something I did not receive. Uber Eats needs to address this issue promptly and refund me accordingly.

I placed an order for McDonald's delivery expecting it to arrive in 25-30 minutes. However, every 10 minutes I checked, it was still being prepared and the estimated time of arrival kept getting extended by another 15 minutes. After waiting and checking for an hour, my order was suddenly canceled without any reason provided. I did not receive a refund or credit, which feels like theft. I have been unable to reach anyone for assistance today - no customer support, emails, or messages. I am even unable to get a refund on my debit card. This situation is incredibly frustrating, and I feel compelled to spread the word on all my social networks about my disappointing experience with Uber Eats.

Our meal was collected from the restaurant and taken on a detour in the opposite direction of our home, adding over an hour to the delivery time. The restaurant is located 5.9 miles southeast of our address, and our driver should be heading northwest towards us. Instead, they traveled 11 miles southeast (an additional 5 miles in the wrong direction). The driver is still not on the correct route towards us. Despite any traffic or weather conditions, there is no logical explanation for the driver to be heading in that direction with our order. We are disappointed to pay extra fees for inflated menu prices, surprise charges, and high delivery costs, only to receive cold food that is now two hours old.

I noticed a discrepancy between my Uber Eats order for a 2 for 1 BBQ quarter pounder from McDonald’s and my Visa transaction, where I was charged. Despite selecting the 2 for 1 special, I only received one burger, which was disappointing as I intended to share the meal with my girlfriend. Although I requested another burger that same night, it was never delivered. I am seeking a refund for the meal due to this disappointing customer service experience, as I have been a loyal customer spending a significant amount of money on Uber rides and food orders.

Dear Uber Eats, I am writing to express my disappointment with the gift voucher NAABAZJ5VPSMRDB5 purchased on Amazon on May 21, [redacted]. The voucher did not work when I tried to use it, causing me inconvenience and financial loss. As a loyal customer, I expect better service and treatment. I seek immediate action, including a full refund for the voucher and compensation for the inconvenience and loss. I have attached a copy of the voucher and hope to hear from you soon. Regards, Sammy L.

I ordered food from KFC, waited for over an hour. The delivery driver called me, and I was informed they had run out of chicken, so my order was canceled. The driver, Darius Denis, assured me he would report the issue to Uber. However, my order never arrived, and I am now being told I am not eligible for a refund. This is extremely frustrating as I paid over £30 and received nothing in return, leaving my kids and me without dinner. I have a screenshot of the call as proof, including the driver's number for verification purposes. I believe I am owed a refund as I have essentially paid for a service that was not provided.

On June 1st, [redacted], I had an unfortunate experience with Uber Eats. I ordered a bottle of vodka from a local Shell garage for a total of £18.71 plus a £1.87 tip. The rider, Fukan, brought the wrong order of 4 cans of Fosters lager, which was cheaper and not what I wanted. Despite my efforts to explain and reject the order, Fukan seemed confused and uncooperative. He claimed that Uber support arranged for another rider to bring my correct order, but I was skeptical. When I called the Shell garage, they confirmed that Fukan had returned looking for more lager, not realizing he had my vodka. Fukan's actions were frustrating, as he mishandled two orders, struggled with English, and was not the person in the rider photo. I appreciate Uber Eats for efficiently processing my refund, but I hope to avoid having Fukan deliver to me again. Thank you, Debbie M.

I recently ordered a pizza from Fireaway with order number B4222. Unfortunately, the pizza arrived in a very poor condition, with the toppings all over the place and the base soggy, making it visually unappealing. It cost me £16.98 and did not meet my expectations. I have attached a picture for reference. It has been 6 hours, and I am disappointed that I have not heard back from anyone regarding my concerns. I find it frustrating that there is no easy way to contact customer service over the phone. It seems unnecessary to make it so difficult for customers to reach out for assistance.

I requested a colleague to place a substantial order with Uber Eats from Prince St Pizza for delivery on June 9, [redacted]. The order number is EF8D3, and the associated phone number is [redacted]. Unfortunately, the order was delayed by two hours. I am seeking a complete refund for this purchase. I have submitted pictures showing that both my margherita and plain pizzas were severely damaged. The issue appears to be related to the delivery driver and not the restaurant itself. The toppings were shifted to the top of the pizza box, rendering them unsuitable for consumption. As a result, two pizzas were wasted, arriving cold, stale, and inedible.

I am extremely frustrated right now! I placed a £48 McDonald's delivery order, but when it arrived, I received someone else's order by mistake. The Uber driver I tried to contact was very rude and unhelpful, claiming that it was not the wrong order. After reaching out to McDonald's, they advised me to contact Uber Eats for a refund, which they assured me I would receive since the order was incorrect. I have not consumed any of the food received as it was not mine. I have been trying to resolve this through Uber's chat, but I am only receiving automated responses with no real assistance. I am seeking a full refund of £48.65. If this matter is not resolved promptly, I will share my negative experience on various social media platforms and consider contacting the press. I have encountered similar issues before with orders from McDonald's via Uber Eats, and this repeated inconvenience has led me to the decision to delete my Uber account and discontinue using your services in the future.

Subject: Complaint about Incomplete Order and Refund Issue Dear Uber Eats Customer Support, I hope this message reaches you well. I am reaching out to express my disappointment with my recent Uber Eats order. My name is Daniel Graeme Candy, and on 17/06/[redacted] at around 4:31 PM, I placed an order that was missing the following items: [1] Chips [1] Plum Fried Chicken [1] Watermelon Milk Tea [1] Spicy Popcorn Chicken [1] Plum Kumara Chips [1] Full Mango Boba Tea [1] Mango Milkshake Although a partial refund of $6.58 was issued for the missing chips, their actual cost was $7.40 with an additional service fee of $0.26. Therefore, I am due a further refund of $1.08. I understand errors can occur and appreciate the partial refund made. However, to ensure fairness, I kindly request the remaining $1.08 refund be processed promptly. I trust Uber Eats values its customers and will address this promptly. Details: Order Number: #10B2D Date: 17/06/[redacted] 4:31 PM Delivery Address: 10 Ardagh Place, Dannemora, Auckland [redacted] I eagerly anticipate your prompt response and resolution to this matter. Sincerely, Daniel Graeme Candy

On 6-21-23, I placed an order with Whataburger, Order [redacted], at the Grand Prairie, Texas location, [redacted] S State Hwy [redacted], for delivery through Ubereats. The delivery was made by Cassie F. at 3:41pm, but the order was completely wrong, and there was a different name on the receipt. I contacted Cassie F., who initially said she would resolve the issue but has not responded to my follow-up calls. Whataburger's Lisa provided a replacement order for free, which I had to pick up myself. I am seeking a refund of $9.99, which includes the $5.99 delivery fee, a $3.00 tip for Cassie F., and a $1.00 service fee.

I am currently facing challenges in obtaining the transfer of ownership for my restaurant account. One of my former employees, who no longer works with us, signed the contract but is not cooperating to provide me with the necessary login credentials and verifications. Despite numerous attempts, including more than 15 phone calls and two form submissions, I have only received assurances of a DocuSign email within 72 hours, which has now been delayed for 27 days. Unfortunately, the designated "Advanced Customer Service Team" is unresponsive to my calls. This situation is urgent because my banking details need to be updated following the termination of that employee, and I fear financial losses from ongoing campaigns he initiated. The inability to access the account impedes both my revenue collection and the closure of the current account to establish a new one. I am frustrated with the repetitive nature of each call, which results in a new, unhelpful case number and a mention of ongoing investigation before the call ends.