Uber EATS Customer Service Issues

Hello, I placed an order today around 3:50 PM with order number A787C. However, when I checked the status at 4:20 PM, I couldn't find it in my order history or received any notifications within that 30-minute window, so I assumed it was canceled or disappeared. Subsequently, I reordered the exact same items at 4:30 PM with order number 5D214. This time, the order went through smoothly, and I received tracking updates until delivery. Strangely, the first order mysteriously appeared in my history after the second one was already on its way. I ended up with duplicate orders unintentionally, leading to frustration. I hope for a resolution to this mix-up and possibly some compensation for the inconvenience caused by the UberEats app glitch. Thank you, Xiangqiu J.

I am requesting a refund of the $20 promotion I was supposed to receive on my first order. Despite being a new user, the discount was removed when I tried to make the payment, stating I was ineligible. This caused an inconvenience as I had limited funds and had to drive out of my way with my children waiting to eat. The app inaccurately showed that Five Guys was closed when it was actually open, leading me to order from Popeyes instead. However, upon checkout, I was asked to pay $27, which I couldn't afford after the trouble I went through to use the discount. Despite the cold chicken and underfilled side dish, I had to proceed with the order as my kids were hungry and waiting. I hope to receive the $20 credit back and address the issues with the food quality and order customization options.

On December 30th, I ordered food from McDonald’s through the Uber Eats app. The distance to the McDonald’s branch was less than 800m. After placing the order at 7:40 pm, the driver, who was only 1/2 mile away, started moving in the opposite direction. When I called him, he mentioned that he wasn’t there for the pickup. Despite this, the food was eventually delivered around 8:10 pm, and it was already cold. The milkshakes had turned into cold slop. I returned the food to the branch, and the staff informed me that it had been sitting for over 25 minutes before delivery, causing it to be cold. The store staff denied responsibility, but I believe there is a flaw in the system that needs to be addressed to prevent such issues in the future. I hope we can discuss this matter further to avoid similar incidents.

I tried to help a friend who is abroad by ordering donuts and hot chocolate for a New Year's Eve staff at a cancer center. The delivery person couldn't reach the recipient, so he called me. I attempted to call the provided number but it was not working. The delivery person stayed for about 20 minutes but then decided to leave the order somewhere inside the building. Despite my efforts, he left without specifying the exact location. I finally got confirmation that the order was received after contacting someone. However, the delivery person was not very cooperative and just left the order without clear instructions. I understand I may not get a refund due to the situation, but I would have appreciated more assistance or at least a willingness to find a solution rather than a rushed attitude. The lack of cooperation has made me hesitant to continue using this service in the future.

I contacted the restaurant where I placed my order, Wawa [redacted] at [redacted] Maren Way, Land O' Lakes, FL [redacted], to report a missing item. The item in question was the Cappuccinos - Caramel Double Shot for $5.79, which included a 24oz size upgrade for $0.50 and an additional $0.50 for extra espresso with no whipped cream. Ashley, who identified herself as the cook, acknowledged preparing my order and claimed the missing cappuccino was given directly to the Uber Eats delivery driver. She stated the driver decided to keep it, causing great disappointment as it affected my dinner. Despite my request in the notes for the driver to contact me before arriving, no attempt was made to return the missing item or inform me of the situation.

I spotted a 50% discount on groceries and placed an order with a subtotal of £34. After the discount, the total should have been £18 plus the delivery fee, totaling around £22. I had an £18.48 voucher to apply. However, upon checkout, it seemed I would have to pay around £4 via credit card. The order went through, but the receipt revealed the discount was not fully applied, and some items were either out of stock (amounting to £9.50) or incorrect (amounting to £3.20). Although they refunded me the £3.20, I am hoping for a resolution that correctly applies the 50% discount to the subtotal, reducing it to around £12. Then, factoring in the service and delivery fees, deduct everything from my voucher. Ideally, I should only see a charge of approximately £16 on my voucher with no additional credit card charge.

I encountered challenges adding my Cash App card to my Uber Eats account, leading me to purchase two Amazon gift cards to use instead. Unfortunately, Uber blocked these gift cards citing suspicions of fraudulent activity. Despite explaining my situation and the urgency of ordering dinner for my grandkids, my account was closed. I am left with $[redacted] in Uber Cash that I purchased since they would not accept my card. I am also an Uber Eats driver, although I have not yet completed a delivery. I initially thought my driver account was solely for managing deliveries, hence creating a new account to order food. I possess evidence of purchasing the gift cards and am determined not to forfeit them to Uber.

I am new to Uber Eats and decided to try it today to order KFC for my sick daughter. Unfortunately, I faced issues as I didn't realize I needed the Uber Eats app for my order to go through. I tried calling and texting the driver to confirm the address, but had trouble reaching them. After downloading the app, I discovered I was charged without receiving the food. Despite my efforts to contact the driver before the pickup, I couldn't get a response. It's frustrating to be charged for a service I didn't receive, especially when trying to resolve the issue promptly. This experience has left me disappointed as a first-time user, and I feel unfairly treated. I hope to find a resolution and ensure others are aware of these challenges with the service.

I placed an order with Taco Bell on Uber Eats at 5:57 pm with an expected delivery time of 7:40 pm. It is now 10:30 pm and my food still hasn't arrived. The Uber Eats delivery person, Hari, did not inform me that the delivery wasn't happening because the restaurant had closed. I had to call him to find out that there would be no delivery. There was no explanation given for the situation, which is frustrating, especially since I am diabetic and need to time my meals with my medication. It was extremely disappointing to have waited over 4 hours without any clear communication about the situation. I felt forced to cancel the order despite needing the food. This lack of communication and service is completely unacceptable.

I want to express my disappointment with the service provided by your company. I have been a loyal customer and invested a significant amount of money in using your service regularly. Unfortunately, I have encountered issues such as poor connectivity, slow processing, and drivers not following delivery instructions or missing items in orders. I recently received a message advising me to include delivery instructions for future orders, which I found frustrating as I already provide detailed instructions. It is disheartening to have to go out of my way to ensure that drivers can locate me properly due to their oversight. Additionally, I have faced challenges in reaching your customer service team and have decided that despite having Uber cash from my American Express Platinum card, I will not be using your service again. I urge you to improve your hiring process, provide better training for your staff, prioritize customer care, ensure order accuracy, and take necessary precautions related to the ongoing pandemic. Thank you for considering my feedback. Sincerely, James

I had a frustrating experience with McDonald's in Beaumont, California recently. On January 2nd, I placed three separate orders - one for breakfast in the morning and two for dinner in the evening. Unfortunately, only one of the evening orders was delivered. The first evening order for $33.28 never arrived, so I had to reorder. The second order of $23.21 was the only one that came through. However, I was charged for both the orders placed in the evening, which has happened before. I received a partial refund previously for a similar issue. I believe it's unfair to charge for undelivered orders and only offer partial refunds. I can be reached at [redacted] or [redacted] to discuss this matter further. Additionally, there was a $4.63 discrepancy in a refund from Burger King that I'd like resolved. Thank you for addressing these concerns promptly.

I placed an order with a merchant called "Sunshine Gen" and quickly cancelled it within 10 minutes. Despite cancelling promptly, I was informed by their support team that I wouldn't be refunded as they had already started preparing the order. I was surprised that my $82.49 sushi order could have been underway so quickly. After the unsuccessful attempt to get a refund, I decided to proceed with the order. However, I was met with unhelpful responses from their support team, who claimed they lacked the necessary resources to address my concerns. Following a series of unproductive chats with three representatives, I was ultimately told that they couldn't refund me because the order had already been started. The business model of this company seems unclear and their support team appears unprofessional. It's frustrating not to have a direct channel for complaints. I would have been content to proceed with my order if they had simply communicated that they couldn't process a refund promptly instead of providing me with a confusing and unsatisfactory experience.

Dear Concerned Party, I wanted to bring to your attention an issue I encountered while placing an order on your app yesterday. Despite attempting to use a promo code from both Groupon and your new customer offer, neither discount applied during checkout, even though they are advertised on the app. I proceeded to order food from Westview Chinese at around 8:50, with an expected delivery timeframe of 9:15 to 9:35 as indicated on the app. Unfortunately, my food did not arrive until 11:15. Despite my attempts to reach the restaurant for an update and even through the app, there was no response, and canceling the order was not possible. Regrettably, the app's support section also failed to provide any assistance. While I understand delays can happen, waiting 90-[redacted] minutes for a delivery is unacceptable. Therefore, I kindly request a refund for this order. Thank you for your attention to this matter. Best regards, Rahmani

It has been incredibly difficult to receive assistance for a straightforward refund. Recently, Wendy's made a major mistake with my order. None of the items I requested were included in the bag. Despite ordering only three sandwiches without onions, I received four all with onions. Missing from the order were the fries, cheese fries, and a drink. I am seeking a refund for the full order and the $3.00 tip given. When I inquired about the missing soda, the driver rudely laughed and admitted they didn't provide it. The presence of the drink on the receipt should have alerted the driver that the order was incorrect, especially as the receipt was visibly attached to the outside of the bag. I am simply looking to recover the entire cost of the order and the tip, as I did not receive any of the food items and find it unreasonable to tip someone who did not bother to verify the order accuracy.

I placed an order with a restaurant, but they are unable to deliver the food. They told me to cancel the order through Uber, which has been challenging as the order still shows as ongoing in the app. It's frustrating that they can't simply cancel it themselves. The restaurant is Dave's Takeaway located in postcode GL66DB. I need this order canceled promptly and a refund processed. The restaurant called me to cancel and directed me to contact Uber, but it's been a hassle. This seems unprofessional and suspicious. The situation feels like a scam, and it's concerning. Please resolve this promptly. My contact number is [redacted]4. Oliver S.

I experienced an issue with my KFC order on Christmas Eve. The delivery driver arrived without my food, claiming the restaurant was closed. I did not receive any notifications of the closure. The driver suggested contacting Uber Eats, but as it was Christmas Day soon after, I couldn't get in touch. I paid £11 for the order and have been told by Uber Eats support that I can't get a refund. This situation is frustrating. The driver's name was Luan. I urge for a resolution, either a refund or credit for the undelivered food. Additionally, the driver took a picture of my door without my consent, rather than the expected photo of the food. I'm hesitant to reorder given this experience.

Hello, I hope you are having a good day. I am feeling quite upset about the service I experienced today. While browsing the app earlier to order some food, I decided to postpone my order. However, I was surprised to receive an SMS alerting me to a R179.55 charge from Uber Restaurants on my bank account. I contacted customer service right away. Unfortunately, they couldn't locate any record of the transaction and advised me to contact my bank. Before heading to the bank, I went ahead and placed my food order online, which is reflected in my order history. At the bank, they mentioned that as I disputed the R179.55 charge, I need to clarify how the transaction proceeded using the same bank card on Uber's side. They asked me to send an email explaining the dispute, including the specific amount in question.

My boyfriend placed an order on the evening of January 7th. We expected the delivery, but no notifications or updates were provided. After several attempts, we couldn't track the order, so we reordered. Surprisingly, we then received a notification that the original order was on its way, followed by another one for the second order. We ended up with two deliveries and charges. We need help getting refunded for the duplicate order due to issues with the Uber Eats app, which was not functioning correctly.

While leaving the secured Staff parking lot at our middle/high school, a delivery driver parked near the driveway on the street. Despite my attempts to inquire if he needed assistance, he ignored me. Subsequently, a teacher came out, and the driver made disrespectful comments about me. As he left, he yelled inappropriate statements, alarming me. I am unable to locate a proper channel to report this incident involving a driver identified as Joshua with a license plate starting with "88V." If unaddressed, I will involve the Authorities.

I am in Mexico and used your GPS for an order at Chili's. However, the GPS gave the wrong location, causing me to correct it, and then the app said Chili's couldn't deliver to my actual address. I had to cancel the order, but your app charged me $50, claiming the order had already started. I doubt this, as it was a Friday night with busy restaurants. This seems like a money grab and has left me shocked and angry at your practices.