Uber EATS Customer Service Issues

I am still waiting for a resolution regarding my refund. My son and his friends never received their meal from UberEats. I live in an apartment, and despite providing clear instructions in the order for the delivery person to hand it directly to my son, he went to the wrong apartment and never showed up. My son waited at the front door for over an hour and a half with no communication from the delivery person. I have been trying to get in touch with customer service for over a week without success. I demand a full refund and an additional meal compensation for the inconvenience caused to my son.

I'm new to Uber Eats and placed my first order. My card was charged, but the app doesn't show my order. Despite being charged, my order isn't appearing under the "orders" section on the app. I have less than $5 left on my card, unable to order from another place.

I had credits applied to my account due to a delayed delivery despite paying for priority service. Unfortunately, my credit has been used without my knowledge before I could utilize it. I am now concerned about the disappearance of the credit and would like to know why it was taken away from me before I could benefit from it.

I am experiencing difficulties with my Uber Eats account. Each time I try to add a payment method on the app, it says the method is shared with too many Uber accounts. I have only used it with one account and had deleted that temporarily. The email linked to the account is [redacted] and the phone number is [redacted] [redacted] [redacted]. The issue arises with both my credit card and PayPal. I am seeking assistance in removing the payment method from any other accounts to resolve this matter and enable me to use it correctly.

I placed an order at Aloha Kitchen on Christmas Eve, but today, on the 26th, I noticed that my card was charged by Uber Eats. Thankfully, I have my card set to not allow transactions, but I already paid for my food and tipped on 12/24/21. Please refrain from attempting to charge my card on 12/26/21. I value being a loyal customer and never encounter issues with my orders. Kindly avoid processing any refunds as I never have difficulties. This situation has left me hesitant to use Uber Eats in the future since my card was charged two days later despite already settling the payment.

I recently ordered from an app merchant, and the food delivered was severely burnt, affecting the taste and smell. This unpleasant experience upset my children. After contacting Popeye's in Sacramento, the manager, Ty, directed me to reach out to you for a resolution. Despite UberEats only delivering the food, the Popeye's manager advised that I contact you directly for a refund. The order lacked napkins, condiments, and was inedible. I request a refund for the $40.44 spent on the burnt order. Kindly get in touch with me to resolve this issue promptly, as I prefer not to pursue a refund in person at Popeye's. You can reach me at [redacted] or by email, which I will provide in the appropriate space. Thank you.

I apologize for the inconvenience, but it is frustrating to only interact with bots. Yesterday, I ordered a meal that was delivered to the wrong address. The delivery person claimed to have called five times, but I have no record of these calls on my phone. Additionally, my front house camera did not capture any attempts at delivery. There is another address very close to mine that shares the same house number but is just 3 minutes away. It seems like if the delivery person enters the incorrect postal code into their GPS, they end up delivering to the wrong house.

I need to verify my account's email address, but I no longer have access to it. Unfortunately, I am unable to change it. Additionally, I am facing issues with an Uber Eats gift card that has not uploaded properly and is registered as Uber Cash, which is not being accepted as payment for my food order. I was unable to place the food order because of the ongoing email verification problem. The phone number associated with my account is [redacted]. I would like to update my email to [redacted] Thank you.

We did not receive our complete order from "Buffalo Wild Wings." Unfortunately, the "Beer Battered Onion Rings" we ordered for my 93-year-old grandmother were missing. This caused a lot of stress and frustration as she is very particular. Our enjoyable evening was completely ruined. Please address this issue with the delivery person. Thank you.

On December 27th, around 8:50/8:55 pm, I placed an order with an estimated 25-minute delivery time, set for approximately 9:15 pm. Despite it being a bank holiday, I anticipated a slight delay. After waiting and unsuccessfully trying to contact the restaurant twice, I finally connected with them at 10:25 pm. They couldn't find my order in the system but assured me it would arrive in 30 minutes. The delivery eventually arrived at 11:10 pm, two hours later than expected.

Cancelé un pedido de menestras porque la dirección de entrega estaba incorrecta. A pesar de esto, me cobraron $40.09 y el pedido nunca llegó. El establecimiento es Las Súper Menestras. Me dicen que como comenzaron a preparar el pedido, me cobran igualmente. Sin embargo, el pedido jamás llegó. Necesito ayuda, ya que pagué $40 por algo que nunca recibí.

Hello, my name is John G. I placed an order with Mini Mott All Day and experienced some issues with my delivery. The delivery person texted me that they had arrived, so I confirmed I was home, but my food was marked as delivered on the app without receiving it. When trying to contact the delivery person, I encountered inappropriate voicemail. Additionally, the app informed me that the items I ordered were out of stock and then the order disappeared from the screen. I have been charged $21.74 for food I did not receive. I am reaching out for assistance on this matter. Thank you.

Hello, I was directed to reach out to you via email by your Customer Support Team. Our current objective is to access our business account to adjust the availability of menu items and prices. Regrettably, our IT administrator has abruptly departed the company, taking our Ubereats account details with them. Could you kindly offer your assistance in resolving this matter promptly? Our contact information is provided below, or you can contact Holger Lichte at +61 (0)[redacted] [redacted] [redacted]. Thank you for your prompt attention to this issue. Best regards, George Kazzi

Hello, I was advised to reach out via email for assistance regarding our business account on UberEats. We need to adjust menu item availability and prices, but our IT administrator left abruptly without sharing our account login details. Your prompt help with resolving this matter would be greatly appreciated. You can contact me at [redacted] or alternatively, call Holger Lichte at +61 (0)[redacted] [redacted] [redacted]. Thank you in advance for your attention to this issue. Best regards, George Kazzi

I waited three hours for my food delivery. After two hours, I called the restaurant using a different number than the one Uber provided because there was no answer on the Uber-provided number. The restaurant informed me that they did not receive my order and promised to call me back. Ten minutes later, they called back to confirm my order details and said it would take an additional 20 minutes for delivery. I agreed, and eventually, 45 minutes later, the food finally arrived.

Hello, I am encountering difficulties receiving a refund from Uber Eats customer service for an inaccurate order. I ordered fried rice with mixed vegetables, but the dish I received did not contain any vegetables. I specifically selected this dish because of the mixed vegetables it was supposed to have. The restaurant's description clearly mentions the vegetables, and the photo on the page shows a mix of different vegetables in the dish. Instead, I was given plain fried rice without any vegetables. I am prepared to provide images as evidence if necessary. Please address this mistake promptly. Thank you, John

On Christmas Day, we ordered food and paid for it through Uber Eats. Just before the delivery was scheduled to arrive, the driver called to inform us that the restaurant had closed unexpectedly. He advised us to contact the restaurant once they reopened. Despite the delivery being marked as completed on the app, we were left without our order. Upon contacting the restaurant two days later, we were directed to Uber for a resolution. When requesting a refund from Uber, they declined citing the 48-hour time limit had passed. Consequently, we were charged £27 for food that was never received.

I am extremely frustrated with the lack of communication regarding my order. I placed it at 3 pm, and it is now 4:31 pm with no real delivery update. I am so disappointed with this unprofessional service that I no longer want the food. Unfortunately, I can't cancel due to this system, but I expect a refund. This experience has been completely unfair and ridiculous. I will not be using this app for any future purchases.

I am unable to place any more orders and would like a refund of the monthly fee I have already paid. I hope for future drivers who handle orders carefully to avoid food being damaged, as I have experienced crushed items and meals that cannot be eaten. Having a large ice tea crush my pizza resulting in cheese on the box's top due to condensation is unacceptable. As a previous delivery person, I know the importance of respecting customers' orders. I cannot accept having my food carelessly tossed at my door. Kindly cancel my membership and process a refund of the monthly fee. I will search for a service that values quality and customer satisfaction over reckless handling of orders. Thank you.

I placed an order with Burger Forge for chicken wings, but they offered chicken strips as a substitute since they were out of wings, to which I agreed. The tracking initially showed the food was on its way and then suddenly marked as delivered without any contact from the driver. I tried calling Burger Forge, and they were unhelpful, telling me to contact Uber instead. Both Burger Forge and Uber were not cooperative, with Uber stating I was not eligible for a refund. I suspect Burger Forge might have misrepresented the situation. I am frustrated and seeking a complete refund.