US Postal Service (USPS) Customer Service Issues

I am unable to determine the location of my package, and I am eager for it to arrive today. Tracking Number: [redacted][redacted]05 I reached out via email regarding my package two days ago and was advised it would be delivered yesterday. As a result, I arranged for a redelivery. Despite contacting the local office twice and being assured of delivery, no one arrived. Subsequently, a second redelivery was scheduled for today, but there have been no updates on the USPS tracking. I have attempted to contact customer service and received only one response. Despite making five calls to the local office, no one has answered. Kindly advise me on the necessary steps to ensure the delivery of my package.

I reside at [redacted] Related Drive, Houston, TX [redacted]. The mailboxes at my apartment complex have been tampered with, making it easy for people to access them without a key. Unfortunately, this has resulted in lost mail, including my driver's license which I had to request twice. The situation is concerning as mail is scattered around, indicating that others are also affected. I believe either the Post Office or the management of the complex should address this security issue promptly. I am unsure whether the mailboxes are under the responsibility of the complex or the postal service, but I seek guidance on how to proceed to resolve this matter effectively.

Hello, our business at VFG Associates in Livonia, Michigan, has been trying to arrange mail delivery to our essential business. Unfortunately, due to a policy restriction, the carrier is unable to knock on our curbside glass door. We are located in a strip mall with security concerns, so placing a mailbox outside is not an option. A simple knock would suffice for our staff to retrieve the mail. This way, carriers wouldn't need to enter the building. I hope to address this promptly. Please contact me at [redacted] or [redacted].

Hello, I am requesting to speak with a supervisor regarding my missing packages that were supposed to arrive yesterday before 8 pm. After spending an hour on hold with customer service, I spoke to someone who seemed inexperienced and unhelpful. Despite receiving alerts for package deliveries, I received a notification of a delivery attempt that I am sure did not happen. This situation is concerning, as the packages contain important items. I am seeking an explanation for this suspicious behavior from USPS and urgent updates on the whereabouts of my deliveries. Additionally, I believe a refund for the expedited shipping my mother paid for is warranted due to the delayed and potentially lost packages. Thank you.

Hello, I have called your automated number, which is completely useless. I sought help on the site, but I need to speak to a person. The seller, who I suspect is lazy and often lies, sent a package late that I was supposed to receive tomorrow. The seller never printed the label until Sunday, which was already four days late. He claims to have mailed it this Monday, but based on his track record, I fear he might be lying again. The package still shows as "label created." I am looking to speak to someone who can confirm if the package is in transit through the postal system and has not been scanned yet. The automated system and website both still show "label created," indicating that if he did drop it off on Monday as claimed, it is likely still at the origin facility in Texas. I am struggling to reach a human who can assist me instead of going in circles with automated voices. Any help in determining the package's location, as the seller claims it's on its way without any updates, would be greatly appreciated. Thank you.

I am looking for a package to ensure it is at the post office. The seller I bought from is not reliable, so I need to confirm its location. The seller printed the postage late and missed the delivery deadline. Despite the seller claiming to have dropped it off, the tracking shows no progress since the label was created. I have the tracking number: [redacted][redacted]83. I am concerned about its status and if it is with the post office. The automated system hasn't been helpful, so I hope a person can assist me with this urgent matter. Thank you. - Erik

I left a message previously, but GetHuman keeps prompting me to leave another one. I am seeking assistance in locating a package that was sent from Houston, Texas, zip code [redacted]. According to the seller (who tends to lie), the package was dropped off on Monday morning. It was initially scanned when the label was created on Sunday morning, but I am unsure if it was actually dropped off and scanned again. I am hopeful that someone at the post office, whether in Texas or its current location, can confirm they have the package and that it is in transit, even though it may not have been scanned on Monday at the post office. I have tried using the site, help links, and automated numbers with no success. I possess the tracking number as well. Thank you. In need of information, Desperate

I am trying to seek help with a package issue originating from Houston, Texas *****. The seller claimed to have dropped it off Monday morning after scanning the label on Sunday. However, I am uncertain if it was truly dropped off or rescanned. I am eager for assistance from someone at the post office to verify the package's location and confirm its transit status. Despite trying the website and automated numbers, I have not made progress. The tracking number is [redacted][redacted]83. Thank you for your help. Desperate for answers.

I am frustrated with the lack of response from the post office regarding my delayed package. I need assistance confirming whether the seller actually dropped off the package as claimed. I am looking for evidence that the package was scanned and in the postal system, which would put my mind at ease. The uncertainty is causing me stress, and I am seeking human assistance to resolve this issue. The tracking number for the package originating from Houston, TX [redacted] is # [redacted][redacted]83. Any help in clarifying the status of my shipment would be highly valued. Thank you, Seeking clarity in MA.

Yesterday, a package was scheduled for delivery, but unfortunately, an exception arose. Despite being home all day due to quarantine measures, no attempt was made to deliver the package. I've been unable to reschedule the delivery online. The shipment is from Canada Post with tracking number EM[redacted]16CA.

I sent a package back in February, and it has been held at customs in Malpensa Lonatepozzolo, Italy, since February 11th. The package is a return for shoes bought from Mario Bemer in Florence, Italy. The tracking number is CJ[redacted]29US. I have been unable to reach the customs location in Italy. Can you look into this for me and advise if there are any steps I should take to ensure the package reaches the Mario Bemer shoe store in Florence, Italy? Thank you. Jeffrey D. Stone

I sent a Priority Mail 3-Day package from the Akron, NY [redacted] Post Office on April 4, [redacted]. The tracking number is 9[redacted] 0[redacted] [redacted] 53. The tracking information shows it left Akron, NY and the Northwest Rochester, NY Distribution Center on April 4th. The last update I see is from April 8th, stating it was "in transit to next facility." This package is essential for my small home business, and its delay affects my service greatly. I rely on the efficiency of your services for my business reputation. Please assist me promptly so I can resolve the issue with my customer. Thank you.

We, a group of 8 neighbors residing on the [redacted] block of 167th Ave NE in Bellevue, WA, decided to purchase and install a group mailbox in late February [redacted] due to ongoing issues with vandalism and mail theft. Despite multiple purchase forms and numerous calls to both regional and local USPS customer service, we are still awaiting the installation of a postal regulation lock on our mailbox after 5 weeks. We are aware of many similar installations already completed. Is it possible for us to obtain a new lock and install it ourselves? This task would only take about 2 minutes as the mailbox is prepared for it. Your assistance in this matter would be greatly appreciated. Thank you. - S.R. Dufford, [redacted] 167th Ave NE, Bellevue, WA.

I have been using USPS to ship my Pokemon cards to Troll and Toad in Corbin KY without any issues until now. I recently sent a $[redacted] shipment of 50 cards, as usual, but this time the package has gone missing. The package was picked up by the driver from the dock at my workplace along with other packages, but it was never scanned and seems to have been lost. I reached out for help and spoke to Jeff McWilliams, a postal master from Corbin KY, who was unable to locate the package. He advised me to contact my local post office, but I have been unsuccessful in reaching a human for assistance. The tracking number is 9[redacted] 9[redacted] [redacted] 69, and I am worried as this package contains my most valuable card. Despite the challenges posed by the current situation, I am hopeful that we can locate the missing package. Any help in resolving this issue would be greatly appreciated. I have already spoken to someone in Kentucky, so I am asking for assistance here in Springfield. Thank you, Jesse

On 4/14/[redacted], I reached out to the Southfield postal office to address concerns about mail delivery at my complex, Park House Senior Living. Mr. Donuhue explained that due to the pandemic, mail is left at the front door for facility staff to distribute. However, despite this, I have not received any mail for over 3 weeks. After checking with Ms. Alex, the director of Park House, we found no mail for me or my husband, Larry & Linda Adams, at [redacted] Lahser Rd, Apt#[redacted] Southfield, MI [redacted]. I tried to hold my mail using USPS Visual Call online, but it failed. Mr. Donuhue refused to assist further, leaving us frustrated and seeking answers. We are unsure of the next steps to resolve this ongoing issue.

I reside in Utah and volunteered last summer at a national park in Friday Harbor, WA. I submitted an online temporary address change request with an expiration date in September [redacted]. Unfortunately, USPS entered this temporary change into its commercial change-of-address database, causing my address to be updated on credit cards, bank accounts, and even with the social security administration. As a result, I was mistakenly removed from the local voter rolls due to being marked as "moved out of state." Most recently, when I applied for a new credit card, LL Bean automatically updated my address to the Friday Harbor location and sent the card there. I am asking for assistance to remove my name and the Friday Harbor address from the database and replace it with my correct address: My current address: Janice P. Gully [redacted] W Abbey View Rd West Jordan, UT [redacted] Temporary address from last summer: c/o San Juan Island National Historical Park [redacted] West Valley Road Friday Harbor, WA [redacted] I attempted to submit a permanent online address change from the Friday Harbor address but was unable to do so due to regulations. I would greatly appreciate any help with this matter.

Dear Concerned Party, I am reaching out regarding my package with tracking code CE[redacted]99US. It seems that the last update at the Miami facility was over a month ago. Despite attempting to contact international customer service multiple times, I have been unsuccessful. The package holds significant value and is crucial for my immediate work needs. I am currently residing outside the US, making it challenging to follow up through the USPS website. My attempts to reach customer service have resulted in long holds and eventually being disconnected after approximately forty-minute waits. The package was sent via priority mail, yet the service experience has been unsatisfactory. If this email is not sufficient for addressing my concern, I would appreciate being provided with a direct contact email for a customer service representative or an area manager. I have faced weeks of frustration trying to connect with USPS and seek urgent assistance in resolving this matter promptly. I look forward to a proactive response and actions to address my ongoing complaint and track the status of my package. Best regards, N. Leahy

Hello USPS, I am reaching out regarding an issue with the delivery of a textbook I purchased from Amazon. The tracking number for the package is [redacted][redacted]2, and it was delivered to my nephew's college dorm in Albany NY on March 28. Due to Covid-19, my nephew had to return home to Curacao. A roommate tried to mail the textbook to Curacao on April 2 from the USPS office at Stuyvesant Plaza in Albany. USPS service to our location stopped on April 12. The Customs Declaration and Dispatch Note provided does not have a tracking number, but it includes handwritten information VH[redacted]5. This textbook is crucial for my nephew's last semester at school, and we are worried about the delivery status. We are unable to reach the Albany office by phone. The book's title is "Integrated Accounting with General Ledger, CD-ROM," and it cost $69.68. Please assist us in tracking the package or provide any relevant information. Thank you.

Residents of the Apartment complex at [redacted] Roberta St. in Metairie, Louisiana [redacted] are concerned about the lack of mail delivery for several weeks. Despite contacting the local postal service and visiting the office, no solutions have been provided. Outgoing mail is not being picked up, leading to exposure in the rain, and when mail does arrive, it is often misdelivered. The residents are urging for a resolution as soon as possible to prevent disruptions, like potential power shut-offs. Communication with the local postal service has been frustrating, with rude and unhelpful responses, blaming delays on the pandemic.

I sent a package on April 8th to [redacted] Lascassaas Pike Milton, TN [redacted] from Blythe, GA post office on [redacted] Murrow Street, Blythe, GA [redacted]. I didn't receive a receipt due to it being a small post office, but I have misplaced the tracking number. Payment was made with my debit card. Despite reaching out to both post offices, I've not had any luck locating the package. It's now April 20, and my family still hasn't received the padded envelope. There have been previous delivery problems with items sent to my family. How can I track down this package? Thank you, D. Faulk, [redacted], [redacted].