US Postal Service (USPS) Customer Service Issues

I need assistance opening a case. I attempted to do it online, but my case was misdirected to TX instead of FL, my location. I handed my package to the mailman on 4/9/20. The TX representative I spoke with confirmed the mailman passed it to the post office for shipment, but the package has not been scanned. Despite visiting my local post office twice and speaking with a manager/supervisor, they have not searched for my package. They did not return my calls or take any action to help find it. This is the second time this month the post office has lost my package. It has been almost two weeks since I handed it over. I am requesting a case to be opened and for the local post office at [redacted] N Florida Ave, Tampa, FL [redacted] to be contacted to locate my package. Your help is greatly appreciated, and I am looking forward to resolving this issue and ensuring the delivery of my package. Thank you.

I am a retail seller and a purchased item was sent to Peoria, Arizona [redacted] via USPS. The tracking status has been unclear since around the 15th, showing the package in limbo. Despite attempts to contact the recipient and USPS, no concrete information about delivery has been obtained. USPS in Peoria, Arizona has been unreachable despite numerous calls. The tracking number is [redacted] +[redacted]-[redacted] [redacted], and the package was addressed to Amy F. at [redacted] Lowden Road. Any assistance in resolving this issue with USPS and Mercari and locating the missing package would be greatly appreciated.

I'm unsure if I should go to the post office to collect my package. Yesterday, I received a message stating, "We attempted to deliver your package at 6:07 pm on April 22, [redacted] in AIKEN, SC [redacted] but could not access the delivery location. We will redeliver on the next business day." Despite being at home all day with clear access to my mailbox, I did not receive any package and no delivery slip was left. I am uncertain about the next steps and if I am required to pick up the package from the post office. Any advice would be appreciated. Tracking Number: [redacted][redacted]21 Confirmation #: CAR[redacted]96

Hello, I would like to inquire about the status of my package delivery as it appears to be stuck in transit. The last tracking update I received was on April 20th, stating it was in transit to the next facility from the Charlotte NC Distribution Center. Since then, there have been no further updates. The tracking number is [redacted][redacted]30, and whenever I check, I receive a message indicating that the package is moving within the USPS network and on track for delivery. Could you please provide me with more information on when the package is expected to reach its destination and the estimated delivery time? I am concerned about the safety of my package and would like to know if it might have gone missing. Your assistance is greatly appreciated. Thank you, Aruna

Hi, I'm reaching out to inquire about the status of my package delivery. Here is the tracking information: Tracking Number: [redacted][redacted]30 Each time I check, I consistently see the message indicating that my package is within the USPS network and en route to its final destination. Currently, it is in transit to the next facility. I am concerned about the delivery timeline and when it will reach me. Is my package safe and has it encountered any issues during transit? I am unable to view any recent tracking updates online since April 20th and it seems to have stopped providing alerts or updates. Thank you, Aruna

Hello, I am seeking information and updates regarding the delivery status of my package. The tracking number is [redacted][redacted]30. Whenever I check, I receive the following message: "Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility." I am concerned about the safe delivery of my package and its current status. The tracking updates stopped after April 20th, and there are no recent details available. When can I expect the package to reach its destination? After visiting the USPS location, the staff was unhelpful and did not attempt to track the package even after providing the tracking number. I am unsure how to proceed during this pandemic situation. Thank you, Aruna

Hello, I would like to request information/updates regarding the delivery of my package. Tracking Number: [redacted][redacted]30 Each time I check, I receive this message: "Your package is within the USPS network and is on track for delivery to its final destination. It is currently in transit to the next facility." Could you please inform me when it will arrive at its destination and how much longer it will take? I am concerned about my package's safety and if it may have been misplaced. There are no recent tracking details available online. The last update was on April 20th, indicating that it is still in transit. I contacted the USPS post office, but the attendant was unhelpful and did not assist me in checking the status of my package. I am unsure of whom to reach out to during this pandemic. Thank you, Aruna

I am receiving conflicting information regarding the current location of my package. I am simply trying to determine which country it is currently in and an estimated time for its arrival. The most recent updates I have received show that it is going between Miami, Chicago, and London. On April 29, [redacted] at 2:26 am, my item arrived at O'HARE INTERNATIONAL Airport in Chicago, United States and is in transit to the destination. My item departed a transfer airport in MIAMI, United States on April 28, [redacted] at 5:35 pm and is in transit to the destination. Additionally, my item departed a transfer airport in HEATHROW, LONDON, United Kingdom on April 28, [redacted] at 12:55 pm and is in transit to the destination. Tracking Number: CJ[redacted]24US

I have a post office box and a street address. On April 17, [redacted], our cousin was added to the street address. We submitted a change of address form in person at the local post office. On April 29th, our cousin received two mail pieces from USPS. One was the "Official Change of Address Confirmation Letter." Additionally, there was a letter dated April 24, [redacted], stating USPS could not process the change due to a missing signature. Yesterday, our cousin was informed by the IRS that his Stimulus Check will be sent to our street address on May 4, [redacted]. How can we ensure the check arrives without USPS delays? One letter confirmed the address change, while the other indicated an issue. Which information should we rely on?

The package I'm waiting for arrived in City of Industry, CA on 5/30/20, but it hasn't been delivered yet, and there are no further updates. I am concerned about its location and why it hasn't been delivered. The tracking number is [redacted]. City of Industry acts as a USPS sorting and delivery hub, so it's confusing why my package hasn't moved. I expected a call from GetHuman but didn't receive one. I just want to know where my package is, as it is crucial for my health. I'm looking for assistance from a live person promptly. Thank you for your help in locating my package based on the provided tracking number.

We are experiencing ongoing issues with our outgoing mail not being collected properly. Despite leaving clear instructions for the mail carrier, they often only pick up specific items and leave others behind. Our incoming mail is sometimes mixed with outgoing mail, leading to confusion. Additionally, there have been delays in mail delivery within the city, with some items taking several days to arrive. We have even had instances where our mail was delivered to the wrong address. As a result of ongoing problems, we are seeking a resolution without having to resort to visiting the post office. Thank you for addressing these concerns promptly. - S. Heath, Henderson, NV.

Hello! I would like to inquire about the shipping process for sending items from Florida to the Philippines via USPS. I have read that once the parcel reaches the Philippines, it will be handed over to PHL POST. Is this information accurate? The items I intend to ship include whey protein powder from womensbest.com (planning to order 6 lbs), liquid makeups such as foundation, and a laptop. Are these items permitted for international shipping? I am also interested in knowing the detailed process involved and if there are any additional charges like inspection, handling, storage fees, or taxes when collecting the package in the Philippines aside from the shipping fee paid to USPS. I am looking forward to your guidance on this matter. Thank you.

My package was supposed to arrive on May 5 as promised, then on May 6, and again on May 7 at 9pm, but it still hasn't shown up. Now, on May 8 at 2:24pm, my package left the distribution center, which is close to my local post office and my home. Despite USPS visiting my house daily, I have not received my package yet. I'm eager to know the current location of my package and when I can expect to finally receive it.

I have reviewed my Informed Delivery and noticed that a check from the US Department of the Treasury addressed to Jean Kerner at [redacted] Suffolk Drive, Boca Raton, FL [redacted] was supposed to be delivered on Sat, May 9, [redacted]. I received other mail for Jean Kerner, except for the envelope from the US Treasury. The check has still not been delivered today as per Informed Delivery. I tried reaching out to my post office multiple times but was unsuccessful in speaking with anyone. I kindly request assistance in locating the missing mail and delivering it to me promptly. I expect a prompt response to this email outlining the measures being taken to resolve this matter. Thank you.

Hello, I am writing to inquire about my USPS tracked package with tracking number LZ[redacted]40US. The package was sent via USPS Priority Mail International from Matteson, IL [redacted] on March 23 and went through the Chicago IL International Distribution Center on March 25. Unfortunately, the tracking information has not been updated for nearly 6 weeks since then. The package is addressed to Leah van Tooren at Jacob van Lennepkade [redacted]-2, [redacted] ZP Amsterdam, The Netherlands. It contains clothing (shoes) valued at $79.85 with postage costs of $49.99, which have already been paid. I kindly request your assistance in investigating the current status of my package and resuming the shipping process. Your prompt attention to this matter is greatly appreciated. Thank you for your help, Leah van Tooren

I recently left a voicemail and was informed of a callback time exceeding an hour. I am inquiring about chicken hatching eggs that were shipped from Alabama to North Carolina. They were sent on Tuesday at 10:44 am with a 2-day priority service, and as of May 9, the tracking update indicates they are still in transit to the next facility. It is concerning as hatching eggs are delicate, and their hatchability significantly decreases after 7 days, especially if the air sacs are dislodged due to excessive movement. The tracking number for reference is #[redacted][redacted]4. When I checked with my local post office on Saturday, they suggested the eggs might be stalled in a processing location in Alabama. Any guidance on this matter would be greatly appreciated. Thank you. -Rose Marie S.

I need assistance regarding tracking my package. I've been unsuccessful online and over the phone as the calls keep dropping or I can't get the information I need. Even though the lender confirmed shipment of my clothing items, I may not have been home to receive it. I work and often am not at home, so they could have left it at my door. I would appreciate speaking with a real person, not an automated system, about my package.

Subject: Assistance Needed with Missing Package Hello, I am seeking assistance in tracking a package sent to me at the address below: Roger Ford-Hutchinson 16 Chaine Memorial Road Larne Co. Antrim BT40 1AD UK The package was sent with tracking number LZ[redacted]90US by DAGCameras located at: [redacted] Vintage Drive, Oregon, WI [redacted] USA The latest update on the UPS tracking page indicates it departed from London, United Kingdom on April 7, [redacted], at 8:34 am. Royal Mail provided the last update, mentioning the item leaving the United States of America and anticipating more information upon its arrival in the UK. Given my UK address, Royal Mail recommended contacting USPS for further assistance. Any guidance on the next steps would be greatly appreciated. Thank you, Roger Ford-Hutchinson

Hello, I am currently in the UK. I recently sent a package to the US that is about to arrive at a USPS facility for delivery. I need assistance with getting the package returned to me as the recipient has attempted to scam me. I have evidence of the purchase, postage, emails showing the buyer did not pay, and fake emails pretending payment was made. I do not want the package to be delivered as it contains valuable items I own. I am in contact with a team in the United States to help me resolve this issue. Any assistance in ensuring the package is sent back to me would be greatly appreciated as I want to reclaim my property. Thank you.

Almost three weeks ago, we placed an order for a phone with next-day delivery via FedEx. After waiting over a week, we checked the tracking and it indicated the package was delivered, but we never received it. The FedEx location in Oak Park informed us that they transferred it to USPS for mail delivery. It's been almost a week since then, and we still have no information about the package's whereabouts. Despite the delays, we paid $[redacted] and are worried that our phone may be lost. We simply want to locate the package or initiate a refund. If it's possible to pick it up somewhere, we are willing to do so. The USPS tracking number provided is [redacted][redacted][redacted].