US Postal Service (USPS) Customer Service Issues

The tracking details on the USPS website indicate that my package (Tracking Number: EV[redacted]96CN) has reached the US. According to the information, "Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 6:43 pm on April 29, [redacted]." Since then, I have filed two missing mail searches (#[redacted] and #[redacted]), along with an inquiry (case HQ[redacted]61), but there has been no progress. Interestingly, the status on the USPS website changed and no longer shows the package processed through ISC Chicago after I filed the inquiry. However, the EMS tracking website still indicates that the package arrived at ISC Chicago. I am disappointed with USPS for altering the status after my inquiry. I am requesting a prompt resolution or a refund for this lost/misplaced Priority Mail Express package. Please reach out to me soon with a solution. Thank you.

To whom it may concern, I recently made an online purchase from a company in Japan. I received notification from USPS that my package has arrived and is awaiting collection at my local post office. The reference number is [redacted][redacted]. I am currently in Ireland visiting elderly parents. I am wondering about the options available regarding my package before it is returned to the sender. 1. Can the package be delivered to my US mailing address at [redacted] Nina Court, Hayward, CA [redacted], as indicated on the package? 2. Can my brother, Philip, who also resides at the same address, collect the package from our local post office? 3. Is it possible to have the package redirected to my Irish address? Thank you for your assistance. Regards, David K.

As a British resident working in NYC this summer, I faced an issue with a parcel my mother sent from the UK. A delivery was attempted on 06/14 to my address at Apt. #2, [redacted] Madison Street, Brooklyn NYC, NY [redacted]. Unfortunately, I only found out on 06/23 when my mother tracked the parcel. Surprisingly, no delivery note was left, leaving me unaware of the attempted delivery. Despite requesting to pick it up at my local post office, I haven't been informed of its location due to the missing delivery note. The urgency lies in picking it up prior to the 28th to prevent it from being sent back to the UK on the 29th. I seek assistance in locating the parcel and speaking with a representative over the phone, as my attempts so far have only led to automated messages.

I am experiencing issues with Premium Mail Forwarding services at my summer address, PO Box [redacted], Lincoln, NH, and my home address at [redacted] Aviamar Circle -[redacted], Naples, FL [redacted]. Despite only receiving one mail forwarding in early June, my neighbor collected mail from my FL box today. I have addressed my concerns in an email to Naples, requesting a refund of $20.10 for the past two weeks of undelivered mail. This problem recurs from last year, and I recall discussing it previously. I emphasize the importance of securing my mail in an envelope and delivering it to PO Box [redacted] in Lincoln, NH. Kindly assist in resolving this matter promptly. Thank you, Joseph M. [redacted] Aviamar Circle-[redacted] Naples, FL [redacted]

I am reaching out because I encountered an issue with an Amazon package delivery from USPS scheduled for Sunday, July 1. Despite being present during the listed business hours, I received an email claiming delivery was attempted with the reason being "business closed." We were at the location at 10am, with no USPS representative showing up nor leaving a notice. Our business hours are clearly displayed on the building from Wednesday to Sunday from Noon to 8pm, and we typically arrive an hour before opening. I revisited the business on Monday, but once again, found no notice or package. I will be available at the location today from 2pm to 7pm. FedEx and UPS typically account for business hours during delivery, unlike USPS. It seems USPS does not adhere to business hours and does not leave packages at the entrance deck. I urgently require this package, for which I paid expedited shipping. I am uncertain if USPS will successfully deliver the package. I am willing to pick up the package personally if feasible. Thank you.

Since the second week of June (around June 14, [redacted]), I have not received any mail, including the weekly flyers. After contacting USPS on June 28, [redacted] (Case # CA[redacted]13), I am concerned about my undelivered mail, especially a Bank Card and other bills that are missing. I currently reside in the Evergreen Senior Community at [redacted] Enfield Chase Ct, Bowie, MD [redacted]. In our senior apartment, the mail is placed in individual slots after the main door to the mail wall is opened. My slot is labeled with my name for Apartment #[redacted]. The apartment manager has mentioned there may be a different carrier involved. Any assistance regarding this issue would be greatly appreciated. Thank you.

Subject: Issue with Delayed Delivery of EL [redacted]17US I am reaching out regarding the delayed delivery of the letter sent under EL [redacted]17US, scheduled for overnight delivery on June 21, [redacted]. Regrettably, it was not received until June 22, [redacted]. The tracking details indicate it was ready for pickup on June 21, [redacted], at 10:44 AM. Given the size of the organization, the letter should have been promptly directed to the appropriate department or mail room without delay on June 20. I have noticed a recurring pattern as this is the second instance where USPS overnight service has resulted in a one-day delay. I kindly request your authorization for reimbursement for the delayed delivery of this overnight letter. My local post office advised me to reach out to you regarding this matter. Thank you for your attention to this issue. Sincerely, T. Meyer

I have been waiting for a Fashion Nova package for almost three weeks now. I placed my order on June 21st. Today is July 5th, and the tracking information shows my package going back and forth between two facilities. I just want my package and believe I should receive a refund for such a delay. I have used the same address for other orders without issue, but this time it was sent back to California on June 28th and has been there since. Despite reaching out via email and phone, I have not received any assistance. I have also contacted Fashion Nova, but they are also unsure of the package's whereabouts.

I am inquiring about my Fashion Nova order from June 21st. Despite selecting 2-day shipping, I have not received my package as of July 5th. The tracking information indicates that the package has been bouncing between California facilities due to issues with the address label. Though a representative confirmed my address is correct, the package has been stagnant in California since the 28th. Fashion Nova seems unable to locate the package. The situation is frustrating, and I require immediate assistance to resolve this confusing ordeal.

I paid $13.85 for a Priority box (2-3 day service), sent on July 3 and hasn't arrived by July 9 (6th day). While I know there's no delivery guarantee, there should be a standard level of service. It feels like there's a lack of accountability for delivery times. When I attempted to get a refund at the local post office, I was unsuccessful. I believe the postal service needs to improve their 2-3 day delivery. I'm requesting a refund of $13.85 or else I'll switch carriers and so will the recipient of the package. Losing two customers doesn't seem beneficial in the long run.

I lost the mailbox key for my unit in a multiple box style typical of condos and townhouses. I have a new lock ready. The USPS Branch on Devonshire Street in Chatsworth, CA, helped me last time by leaving the mailbox open for me to replace the lock. Can you assist me today, or should I take other steps? My address is XXXXX Shadow Valley Circle, Chatsworth, CA [redacted], (XXX)XXX-XXXX. Misc. Questions: How will I be notified of the date and time of service? What will happen to the current mail in the mailbox? Can I retrieve the mail when I replace the lock, or will I need to collect it from the post office? I request not to have the mail returned to the post office because I can't walk due to the heatwave and the steep hill where I live.

I sent an email but thought a live chat might be quicker. I lost the key to my mailbox in a condo-style unit and have a new lock ready. I live in Chatsworth, California, near a USPS branch on Devon****re street. Last time, the mailbox was left open for me to replace my lock. Can you help me today or guide me on what to do next? My address is ***XX Shadow Valley Circle, Chatsworth CA ***** and my phone is (***)***-***X. I have some questions about the process: - How will I know the date and time for assistance? - What happens to the mail in the box? - Will I receive it when I change the lock or pick it up at the post office? - I prefer not to have the mail returned to the post office as I can't easily get there due to not driving, especially in this heatwave and uphill walk to my home. Thank you for your help.

Subject: Issue with USPS package delivery to Germany Details: I sent a 15.3-ounce package with a Strauss wind-up toy valued at $[redacted].95 to my customer in Germany on May 4, [redacted]. The customs ID for the package is LH[redacted]30US. My name and address are John Bell, PO Box [redacted], Liberty Corner NJ, USA, while my customer's information is Rainer Lerch, Haupstr 16, Marina Moselreiz, PO code [redacted], Polich DE. On June 13, [redacted], my customer informed me that the package was being returned to the US due to a failure to collect it promptly from the local post office. As of July 10th, the package has not been returned to my post office, and upon checking the customs ID, there is no record of it arriving back in the US. Any guidance on this matter would be appreciated.

Subject: Help Needed: USPS Package Not Delivered to Customer in Germany Dear forum members, I shipped a 2.5-ounce package from the US to my customer in Germany on May *th, ****. The package contains a Strauss wind-up toy valued at $***.**. The customs ID is LH*********US. My name and address are John Bell, PO Box *** Liberty Corner NJ, USA. The recipient's details are Rainer Lerch, Haupstr **, Marina Moselreiz, PO code *****, Polich DE (phone 0[redacted][redacted]). Unfortunately, the package was returned to the US due to my customer's failure to pick it up promptly. As of July **th, it hasn't been delivered back to my post office. My postmaster confirmed there is no record of its return. Any advice on how to proceed would be greatly appreciated. Thank you.

Subject: Issue with USPS Package Delivery to Germany Details: I sent a package to my customer in Germany on May *th, ****. The package contained a Strauss wind-up toy and had a value of $***.**. The customs ID is LH*********US. My name and address are John Bell, PO Box *** Liberty Corner, NJ, USA. My customer's name and address are Rainer Lerch, Hauptstr **, Marina Moselreiz, PO Code *****, Polich DE. On June **th, ****, my customer informed me that his local post office initiated a return to the US because he didn't pick it up promptly. As of July **th, the package hasn't returned to my post office. I contacted my postmaster, who checked the customs ID and confirmed there is no record of it returning to the US. Please advise.

Subject: Issue with USPS package delivery to Germany I mailed a package to my customer in Germany on May *th, ****. The package contains a Strauss windup toy valued at $***.**. The customs ID is LH*********US. I am John Bell from PO Box *** Liberty Corner, NJ, USA. The recipient is Rainer Lerch at Haupstr **, Marina Moselreiz, PO code *****, Polich, DE, reachable at 0[redacted][redacted]. Unfortunately, my customer Rainer Lerch informed me on June **th, ****, that the package is being returned to the US due to his failure to collect it promptly. It has not returned to my post office as of July **th. My postmaster confirmed that there is no record of it arriving back in the US. Requesting advice on how to proceed.

Subject: USPS package not Delivered to Germany Customer I sent a 3.2 Ounce package with a Strauss windup toy worth $*** to Rainer Lerch in Germany on May *th, ****. The customs ID is LH*********US. I reside at PO Box *** Liberty Corner NJ, USA, while Rainer Lerch is located at Haupstr **, Marina Moselreiz, PO code *****, Polich DE (phone 0[redacted][redacted]). My customer notified me on June **th, ****, that the package was being returned to the US due to a delay in pick-up. However, as of July **th, it hasn't reached my post office. Upon checking, my postmaster found no record of its return. Kindly assist. Thank you, John Bell.

I placed an order in March [redacted] for a package that has yet to be delivered. Despite attempts to have it returned, it never reached me. Following up with USPS led to an inquiry and subsequent advice from a Colorado USPS office to file a claim due to the package being redirected elsewhere. I initiated a missing parcel claim, and after several updates indicating possible locations like Atlanta, the search is ongoing. Despite attempts to follow up via email and phone calls, progress has stalled. Finally connecting with a supervisor in Colorado USPS, I was directed to call for a refund. Unfortunately, after a prolonged 2 and 1/2-hour wait on the phone without assistance, I was unable to proceed. Seeking guidance via email to resolve this matter regarding the insured package. Thank you.

As the office manager for the Madison Suburban Utility District in Madison, TN, I am reaching out regarding a package shipped from Hunter Transit in Wyatt, IN on May 17, [redacted], with Tracking number [redacted][redacted]06. The package was addressed to our P.O. Box [redacted] in Nashville, TN, where we receive water payments. Unfortunately, our bank, Pinnacle Bank, has no record of receiving the [redacted]-pound package, causing distress to Hunter Transit. The missing item is a fire hydrant meter device with a backflow preventer assembly. I am inquiring if the post office may have the package and seeking details on who signed for it and the package's weight. I will contact Pinnacle Bank for courier information. It seems odd for such a heavy item to be sent to a P.O. box instead of a letter, prompting my investigation as the Office Manager, Melissa Skipworth.

Hello, I am inquiring about tracking number [redacted][redacted]20. The tracking details have not been updated, still showing as "in transit" and expected to be delivered today. I require precise delivery information due to my long commute. I am the last to leave the office, where the package is to be delivered. As a signature is needed for delivery, knowing the accurate time is essential to prevent waiting unnecessarily. The lack of updates and accuracy from USPS is concerning, and getting clear information has been frustrating. I seek assistance in resolving this matter promptly. Thank you.