US Postal Service (USPS) Customer Service Issues

I received a notification that the package couldn't be delivered because of a blocked driveway or inaccessible door, even though I got my regular mail. The package seems to be on the wrong route or with the wrong carrier. I want to provide FedEx with the correct address to arrange for a pickup since I've been receiving packages all month without any issues, and I am home all day. The package has been out for delivery since Sunday, and I hope they can sort out the address mix-up promptly.

On 12/20/19, I received a package from my neighbor, left at their front door. The label stated a prior attempt, which seemed odd as I was home all day. The package had instructions to leave on the porch, so handling it twice was confusing. My neighbor's address is clearly visible on the door. On 12/23/19, I found mail for three different addresses in my mailbox, not mine. I left a note for the carrier, who took it but left the misdelivered mail. As a retired USPS carrier, I understand mistakes during the busy season, but leaving misdelivered mail after acknowledging the issue feels like a lack of care. I hope my carrier is reminded of the importance of customer service and takes pride in their route as their own business. My address is [redacted] N Meridian, Sanford, MI [redacted].

Hello, I purchased an item on Etsy on November 30th. Unfortunately, my package has been untraceable since December 2nd using tracking number RI[redacted]16BG. The estimated delivery was between December 9th-16th, but as of today, which is the 26th, I haven't received it. The package is coming from Slovenia to France. I'm worried it might be lost. Could you please help me locate my package or advise on next steps for the seller and me? Thank you.

I shipped a valuable item through my local post office on December 13, [redacted], headed to Clarksville, TN, with an expected delivery date of December 16, [redacted]. Checking the tracking information today (December 26, [redacted]), it shows "Awaiting Delivery Scan" and has an "Alert" in red. The recipient confirmed receiving the package on December 19th. However, eBay is withholding my $2,[redacted] payment due to the lack of your delivery confirmation. This is causing a problem as I paid over $30 for insurance. I need this issue resolved promptly. Please contact me via email or phone at [redacted] with a solution.

Hello! I need your assistance with a recent shipment issue. I shipped a product from Portugal to Santee, CA, which the buyer claims not to have received. The Portuguese post service informed me that once it reaches the US, tracking is no longer available. Can you provide any details regarding this package with tracking number RH[redacted]13PT? The recipient's name is Luís Alberto Hidalgo Sanches, and the address is [redacted] Lariat Dr, Santee, CA 92[redacted]. I appreciate your help as a Portuguese speaker, it's been challenging to locate the right support channels. Thank you for your cooperation and have a wonderful day! Warm regards, Ana Santos

I bought 2-day priority mail for 10 packages last Saturday. Unfortunately, only 5 arrived on time. The other 5 packages are already 2-3 days late. I paid $7.35 for each package for 2-day delivery, which was not met. I would like a refund for the late packages. Additionally, I need information on the issues with delivering 2 other packages.

I am an 81-year-old resident living at 69 Bridge Blvd in Lakeland, FL since September [redacted]. Until May or June [redacted], my mail delivery was consistent, but issues arose when a new delivery person started. Specifically, my "RED PLUM" coupons and flyers were no longer being delivered. When I reported this to the Post Office, I faced backlash with threats to move my mailbox or face mail stoppage. Despite efforts reaching out to Congressman Dennis Ross, the White House, and the Postmaster General's office, the problem persisted. Eventually, I changed my address to P.O. Box [redacted] in Waverly, FL, where my mail was promptly delivered. Upon returning to 69 Bridge Blvd, new delivery staff led to intermittent mail delivery. The inconsistency has resurfaced, leading to frustration and feeling harassed by the situation. I seek assistance in resolving this ongoing issue. Thank you. - David Brunette

Hello, I have a package with tracking number EJ[redacted]22US that was due for delivery by 3:00 pm today. However, it has been moving strangely between DC and Maryland. It's en route to Colorado but seems stuck in the same location as yesterday. This package contains my passport, and I have an international trip scheduled for January 2nd. Considering the post office will be closed on New Year's Day, it's crucial for me to receive it tomorrow. Please advise if there's a way to expedite the delivery due to the delay in transit. Thank you, Gloria

I was expecting my package to arrive at my house on Saturday, December 28th. However, it wasn't delivered due to no "safe" place to leave it. Today, December 30th, I received notification that it was delivered and left with someone, but nobody was home to receive it. I've checked with my neighbors, but no one has seen the package. This is very upsetting as the dress is for a wedding and I don't want to have to buy another one if it's lost. I am dissatisfied with the service and hope this issue gets resolved quickly.

I am experiencing an issue with a package that the carrier marked as delivered, but it was not the one I was expecting. The missing package was purchased through eBay, and they notified me of its delivery, which did not occur. I witnessed the carrier leaving a package in my mailbox, but it was from a different sender. I tried contacting USPS Customer Service but was put on hold for too long. The tracking number for the package in question is [redacted][redacted]98.

Hello, I am following up on the tracking number [redacted][redacted]47. I recently faced an issue with a package that was meant for my customer, Taire Butcher, on January 2, but it was returned to me. USPS claims that the addressee is unknown at the delivery address provided. However, Taire Butcher has assured me that this is indeed the correct address, as they have received shipments and mail there without any problems in the past. To ensure a successful delivery this time, I would appreciate being reimbursed for the return shipping fees, as I will incur additional costs to resend the package. I seek reassurance that upon reshipment, the package will reach Taire Butcher without being sent back to me. Please advise if any additional information is required from my end. I look forward to your prompt response. Thank you, Elizabeth

Hello, my name is Brenda Milam. I recently received an email that claimed to be from the USPS Office of Inspector General regarding a certified compensation check. Given my ongoing issues with Federal Workers' Compensation claims and the OPM data breaches, I am apprehensive about the legitimacy of this email. They are asking for my personal information but also suggest contacting the USPS, which seems contradictory if it were a scam. I wanted to bring this to your attention in case it is a fraudulent attempt. Please advise if you would like me to forward the email to you for review. Thank you.

I need help to cancel my shipment to a scammer Hi there, I need guidance on canceling a shipment as I believe I have been scammed. After speaking with Australia Post, I found out that my package is en route to the US and was advised to contact USPS for assistance. The tracking number for the parcel is CF[redacted]99AU. I was selling an item on Gumtree and the buyer claimed to have paid through PayPal. However, I just discovered that the payment was not received. The package was most recently tracked at Brisbane airport heading to the US. I am seeking advice on what steps can be taken, such as canceling the shipment and arranging for it to be redirected back to my address or held at the local post office. The international shipment of the Canon camera was dispatched on January 2nd at 10:40 am with an estimated delivery time of 4 days. I appreciate any assistance.

On November 20, my mom and I decided to give eBay a try by purchasing Armada Hoist and Armada Thrust, both MISB Transformers, from a seller named transformerland. We had them shipped from the USA to Sweden. The estimated delivery range given was November 24 - December 29. The problem arose when the package has been in transit since November 22 when it arrived at the USPS facility in JACKSONVILLE FL NETWORK DISTRIBUTION CENTER. The seller mentioned it might be in customs, which is a new experience for me since it's my first time using USPS for an international shipment. I've been diligently tracking the package with the UA[redacted]62US number, but there haven't been any updates. Despite setting up email notifications, I still haven't seen any progress. I'm normally a patient person, but as it's already January 5, the situation is becoming frustrating. I would appreciate any assistance with this matter.

I have tried multiple phone numbers but have only encountered recorded messages. I also sent an email without a response. Eventually, a representative called me back after half an hour but could not assist me. She redirected me to another phone number, 1-[redacted], for claims, which turned out to be another automated line. I expressed my desire to speak to a person, but she avoided addressing my concern. I have a saved domestic package claim that I am unable to locate for submission. Despite typing it in several times, I am hesitant to continue if claims are taking this long to resolve.

Hello, I received a package containing a new smartphone with tracking number CJ[redacted]52US from an eBay seller, ebanox.store, in New York on December 3, [redacted]. The package was supposed to arrive in Gouda, The Netherlands, Europe, by December 15 as per the estimated delivery date provided by the shipper. However, as of January 7, the tracking still shows the status as "In-Transit" since December 24, [redacted], when it was processed through the Chicago IL International Distribution Center. I am concerned about the delay and unsure if the package is lost in transit. Will it be arriving soon? Thank you for your prompt assistance. Best regards, Peter Dercksen Lage Gouwe 16 [redacted] LG Gouda The Netherlands [redacted] +31 6 26 [redacted] [redacted]

I am reaching out regarding a concerning situation involving mail deliveries in Queens, NY. I regularly send books to my son who is currently in a specialized facility, but over the past year, most of the packages have not been getting through. After contacting USPS and providing tracking details, it appears that the packages are being delivered to a different address across the street. Despite evidence of these wrongful deliveries, USPS has not taken appropriate action. It seems there may be an organized theft operation at play, affecting many families with loved ones in the facility. I previously contacted USPS, but did not receive a follow-up or case number. I am raising this issue again now for further investigation. Other individuals like my son's lawyer have also experienced missing mail. This issue needs to be resolved promptly by USPS to ensure deliveries are made correctly and the thieves are held accountable. Thank you for your attention to this matter.

Hello, I'm reaching out regarding a package that was scheduled for delivery from Amazon today. Surprisingly, I received a notification claiming an attempted delivery had been made at 8:24 PM. However, it's currently only 6:25 PM, and I've been home all day without any delivery attempts. The situation is frustrating as I urgently need my medication, and now they're asking me to pick it up at the post office. This isn't the first time such an incident has occurred; previously, I didn't receive mail for over two weeks back in November. When I contacted the postmaster in Wolfeboro, NH, the suggestion given was to stand outside and flag down the postal worker, which isn't feasible for me due to my Multiple Sclerosis condition. The lack of assistance and the tone of the response have been disheartening. I urge you to address this issue promptly. Wolfeboro, NH's Post Office service has proven to be the most challenging I've encountered. The tracking number for my essential medication is #[redacted][redacted]67. Thank you for your attention to this matter. Best regards, Terri M.

I visited the Criterion Post Office in Briargate, Colorado Springs this morning to request a refund for a 24-hour guaranteed delivery that arrived two days late. I encountered poor customer service from the clerk, Virginia O., who was unhelpful and misleading. I am disappointed by the way I was treated and would like a supervisor to contact me regarding this matter. I can be reached at [redacted]. My name is Bev Giltner. The letter was sent on 1/2/[redacted] around noon, and despite being assured it would arrive the next morning, it was delivered on the 4th at 3:07 PM. The clerk refused a cash refund initially, citing lack of cash in the drawer, but later processed the refund with no issue. I felt mistreated and would appreciate a resolution to this situation.

Case number CA[redacted]5. I have been experiencing ongoing issues with this case and my packages have not been delivered to my residence. I recently found out that my driveway was considered unsafe by the delivery person, but I was not informed of this visit or provided with an explanation. I have not received any communication regarding the safety concerns with my driveway, despite other delivery services having no issues accessing my property. I simply want my packages to be delivered as this has been a persistent problem for a long time. Thank you, Wanda Aszman at [redacted] Stoney Point Rd, [redacted].