US Postal Service (USPS) Customer Service Issues

I sent a small padded envelope via 1st class mail on May 21 from my local post office. I am still waiting for it to be delivered. The tracking number indicates it reached the Postal Center in Great Falls, Montana on May 25 and was noted to arrive later than expected but still in transit. I have contacted Tim at the Helena main post office twice, but he couldn't get information from the Great Falls center. The tracking number shows my package is still "in transit," and I am frustrated with the delay. I hope to get an update on my package's whereabouts and delivery schedule. My details are Barbara L., [redacted] N Davis St, Helena, MT [redacted], and the recipient is Elizabeth Rush-L., [redacted] E 77th St, Apt 5, New York, NY [redacted]. The tracking number is [redacted][redacted]55. Thank you.

Dear USPS, I am reaching out for assistance regarding a package I sent from Germany to the US. The tracking information shows a strange status, and I am unable to determine its current location or delivery status. The package, with tracking number CY[redacted]21DE, was headed to Toney, AL [redacted] for Charles Sanders at [redacted] Fox Haven Lane. I would greatly appreciate it if you could provide an update on the whereabouts of the package since it was supposed to be out for delivery. Thank you for your help. Best regards, Marco Hofmann.

Hello, I am reaching out to track down a parcel sent from Barre, Massachusetts, with tracking number CJ[redacted]41US. The package was supposedly delivered to a U.K. post office on June 6th, with a failed delivery attempt noted on the same day. Despite being at home and receiving no delivery notification, the item was returned to the sender due to the delayed international delivery process. Upon recent investigation, I discovered that Royal Mail had possession of the parcel but failed to inform me promptly. Regrettably, the item was sent back to the sender without my knowledge. I am seeking assistance in tracking the package or arranging for its return, considering the mishandling of the delivery by Royal Mail. Thank you for any help you can offer. Sincerely, Ingrid L.

I attempted to send a package to my daughter in Ireland in April, which unfortunately did not reach her. Despite the confirmation that it arrived in Ireland, my daughter never received it. After contacting customer service in May and trying to follow up today by calling 1[redacted], I faced unhelpful responses. The automated system directed me to start an international inquiry, but the staff member I spoke to mentioned they could not track it due to the package being uninsured. Despite my insistence that tracking was possible previously, I faced resistance and was eventually left on hold with no further assistance. I am concerned about the package, valued at $75, and the $17.97 shipping cost. I would appreciate a constructive response and resolution to this matter promptly. Thank you. D. Welsh

Our mail carrier's conduct is unacceptable. She repeatedly leaves our gate open, despite being informed of the safety concern due to our dogs. Additionally, she refused to deliver a package, causing inconvenience. Now, our mail delivery has been interrupted, and we fear missing important documents. I suspect she may be intentionally avoiding our home following a disagreement. Despite reporting this to her supervisors, no action has been taken. I am disappointed with the lack of resolution. All I ask for is the reliable delivery of our mail and packages, along with ensuring our property's gate is closed. This situation is frustrating, and I seek assistance to address this ongoing issue. We reside in Washington DC.

I kindly request that the rural route driver refrain from overstuffing my average-sized mailbox with boxes and oversized packages. There is a garage conveniently located within 50 feet, always open and available. This issue seems to have arisen recently, leading me to believe there may be a new driver on the route. When items do not fit in the mailbox, I would appreciate exploring alternative delivery methods. I'm willing to provide photographic evidence of the excessive items crammed inside the box. Although we missed retrieving mail on one occasion, any regular mail inside could have been retrieved without this problem. I wonder if there are restrictions on drivers exiting their vehicles for deliveries.

On June 1, [redacted], I updated my address with USPS, but my mail has not been forwarded for the entire month. I contacted usps.com online and received one phone call in response. Despite offering to pick up my mail at a Sanford or Lake Mary location, I have not received any updates on the whereabouts of my mail. I have made several attempts to submit the online form today but encountered technical issues. The automated phone service was also unhelpful. I urgently need my mail for bill payments and family support, and the lack of communication or resolution for the past month is concerning. I request immediate delivery of my mail as this delay is unacceptable.

I have been eagerly awaiting the arrival of package LZ[redacted]59US for over a month. However, tracking through the USPS website reveals that it has been lingering in New York for several weeks without making its way to Canada. I am a Canadian customer and unfortunately, the USPS email service on their website is not user-friendly for those without a US postal code, making it challenging to seek assistance. Frustratingly, my attempts to call have resulted in excessively long wait times, leaving me feeling exasperated with the lack of efficient customer service. Despite this ordeal, I have not received any updates regarding the status of my package. I implore USPS to expedite the delivery of my long-awaited parcel. Your prompt attention to this matter would be greatly appreciated.

On the 14th of June [redacted], I visited the USPS at [redacted] Cross Valley Circle in Evansville, IN to send a package (box) containing multiple USPS first-class mail pieces, including several time-critical items to an address in Florida. The tracking number for the package was 9[redacted]-0[redacted]-[redacted]-84. Despite the tracking record indicating delivery in the mailbox on 17th June [redacted] at 3:45 pm in Fort Myers, FL [redacted], the package wasn't received, nor was there any notice left for pickup. After communicating with a resident at the delivery location, I discovered that the mail carrier had inadvertently placed the key in the wrong mailbox, leading to a delay in locating the package. This caused a substantial delay in the time-critical delivery. I am now seeking to claim the $50.00 insurance that was included in my service purchase on 6/14/[redacted] and request a full refund due to the mishandling of the Priority Mail shipment that I had paid $10.40 for. The discrepancies between "delivered in" and "delivered at" mailbox remain unclear based on the tracking information provided by USPS, causing confusion regarding the actual delivery status.

I used USPS Priority Mail to send a package from Women's International Pharmacy in Youngstown, Arizona to Mesa, Arizona. The package made its way from Phoenix to Surprise for delivery, but now I received a text saying an exception was requested. The important medication has not been delivered to [redacted] East Halifax Street, Mesa, Arizona [redacted]. I urgently need to know where my package is, what happened to it, and when can I expect to receive it. Please contact me at [redacted]. The tracking number is 94[redacted] 2[redacted]8 3. I sent the package on July 1st, and it was supposed to arrive by July 2nd by 8 p.m. Your prompt assistance is greatly appreciated.

At my home, a family member with a disability resides, leading to our cars not all fitting in the driveway. To accommodate this, we park one car on the curb to allow space for mail delivery. However, for the past few weeks, our mail has not been delivered. The local USPS supervisor instructed our mail carriers not to deliver due to the cars. Despite numerous explanations from my family, our concerns have been ignored. Previous mail carriers did not face this issue. I am seeking assistance to resolve this matter as it affects our ability to pay bills, receive financial aid, and access sensitive mail. Your help in improving our mail delivery situation is greatly appreciated. Thank you.

I have been eagerly awaiting a package and typically receive numerous items daily. Despite the tracking showing the delivery on Wednesday, July 3rd, [redacted] at 3:38 pm, I did not find the item in my mailbox when I checked at 4:30 pm. Given that larger packages are usually placed in a bigger box with a key left in my mailbox, I was surprised to find only junk mail with no key. After contacting the seller without resolution, they have suggested opening a claim with USPS. I have attempted to contact customer service for over an hour but have been unable to find a relevant option to address my issue. The tracking number is [redacted][redacted]77.

I am experiencing ongoing issues with my postal carrier consistently leaving important mail scattered throughout my front yard despite having a mailbox installed as instructed. This recurring problem has resulted in crucial documents, such as government checks and insurance papers, getting damaged by the weather. I have previously filed a complaint about this behavior, but unfortunately, things have not improved. As a result of my mail being mishandled, I have faced serious consequences like lapses in my insurance coverage and disruptions to my power and utilities. I urge for this situation to be addressed promptly to prevent further disruptions and potential consequences. Thank you for your attention to this matter.

I purchased books from Amazon to be delivered to my father's house in the USA, but as I am in Brazil, no one is available to receive the packages. My family and I will only be arriving there next week, so I had hoped that USPS could leave the books at the door for me to collect upon my arrival. Unfortunately, 2 books were undelivered due to the absence of anyone to receive them, and there are more books en route.

Hello, I need help with receiving a parcel. I am currently working on the Caribbean Princess cruise ship. In order to receive any mail, we are required to have a specific address format (see attached picture) that includes the ship name and department name. Our mail is received in Fort Lauderdale, Florida. Unfortunately, my sister sent me a parcel from France, but forgot to include the ship name and department name on the address. Is there any way to add this missing information to the parcel? The tracking number for the parcel is CC 8[redacted] 5FR. Thank you in advance.

Hello, I'm encountering an issue with receiving a parcel. I am currently working onboard the Caribbean Princess cruise ship. In order to receive mail, we must provide the address followed by the ship name and department name at our receiving port in Fort Lauderdale, Florida. My sister sent me a package from France, but unfortunately, she forgot to include the ship and department details. Is there a way to add this missing information to the parcel for delivery? The tracking number for the parcel is CC 8[redacted] 5FR. Thank you for your help in advance.

I reside in the [redacted] area and my mail service has been halted for months due to a dog in the neighborhood. As a result, I must frequently go to the post office to collect my mail. Unfortunately, every time I go to pick up a package, the staff cannot locate it, despite it being in the system. I am frustrated with this ongoing issue and unsure of what steps to take next. Although I reached out to Congressman Brian Babin for assistance and received a response, I have yet to see any resolution to my problem.

I was notified that my package had been delivered to the parcel box. However, upon checking, both keys were present, indicating that my package was missing. Furthermore, my husband and I were unable to open our mail box as the keys were not working. I suspect the package might be blocking the latch from inside. I have attempted to contact customer service but was unable to reach anyone. The tracking number for the package is [redacted][redacted]43. Any assistance would be greatly appreciated.

I have not received mail for several days. Today, I was notified that a package scheduled for delivery was returned to the sender due to an invalid forwarding order. I did not request any forwarding. There were movers at my house, which may have led the postman to believe I had moved. However, I will be staying here for a couple more weeks and need my mail to be delivered properly.

I want to change the delivery location for my packages. I've explored different options but they are not suitable for me. I don't want my neighbors to receive my packages, and the intercept service is too costly. A PO Box is an option, but it's expensive as well. I'd prefer to pick up my mail at the post office rather than have it sent to my house. Unfortunately, the gopost service is not available nearby. Holding all mail is not ideal since I only want to manage my packages. This situation is causing me stress, especially since I'll be away soon and want to keep my orders private.