Twitch Customer Service Issues

I am confused as to why my account was suddenly suspended during a stream without any warning. I did not receive any prior notice or explanation for the suspension. I believe the reason for the suspension may be due to another user repeatedly using inappropriate language, despite my warnings and subsequent ban. The original account where the profanity occurred was called "Ripul," and the user returned on a new account named "Ripul3." When they continued the behavior, I promptly banned them. The accounts reporting me are likely connected to the same person who was using the offensive language. I received a message on League of Legends with a Discord link where they were joking about getting me banned, suggesting a coordinated effort against me. I apologize for the lengthy message, but I would appreciate your help in resolving this issue. Thank you for your time, and feel free to ask for more information if needed. Regards, -WogMarley

Hello WickedMikeGamin, I received a notification from Twitch informing me about a Community Guidelines strike on my account, resulting in an indefinite suspension due to suspected fraudulent activities. The reason provided was fraudulent behavior, which includes using stolen payment information or promoting fraudulent activities. The violation occurred during purchases or payouts, potentially leading to the removal of related content. The suspension is indefinite, requiring a successful appeal for service restoration. It was indicated that any subscriptions lasting 30 days or more will not automatically renew. While I disagree with the accusation of fraud, stating that I paid for bits from my account with proof, I am unsure why this action led to my suspension. I believe this to be a mistake, as I assert that I have committed no wrongdoing.

My channel was disabled after receiving three copyright strikes. I would like to know if it's possible to get it back by following Twitch's account recovery instructions. I acknowledge my error and assure you that I won't repeat it in the future. The ban occurred because I live-streamed an NBA Finals game unknowingly breaking Twitch rules. I was unaware that broadcasting a freely available game on TV could lead to a ban. Initially, I believed it could be enjoyable to share the experience with my viewers on Twitch. I sincerely apologize if this violated any policies. This incident marks my first offense related to an NBA game, and I deeply regret the situation. I was unaware of the consequences of streaming such content on Twitch. I am eager to be unbanned and resume streaming for my audience as it's crucial for my life and career. I am determined to become a prominent figure on Twitch. My Twitch username is LoomyCheese. Despite reaching out to multiple Twitch support teams over the past month without receiving a response, I am hopeful for a resolution. Thank you.

Hello, I received three copyright strikes on my channel resulting in its disabling. I am committed to following Twitch's instructions to recover my account. I unknowingly violated guidelines by streaming a live NBA Finals game, assuming it was acceptable as it was freely viewable on TV. I now understand my error and sincerely apologize. I was unaware of the consequences and promise to avoid similar actions in the future. Streaming is vital to me, both personally and professionally, and I aspire to thrive on Twitch. Despite reaching out to multiple Twitch support teams without a response, I remain hopeful for a resolution. I urge Twitch.tv to restore my account, assuring my compliance with their policies moving forward. My Twitch Name is LoomyCheese, and I am eager to resume streaming for my dedicated viewers.

I made an error by streaming a live NBA Finals game on Twitch without knowing I could get banned. I sincerely apologize for breaking any Twitch rules. I didn't realize that streaming the game, which is free to watch on TV, would lead to a ban. This was my first offense related to streaming NBA games, and I deeply regret it. I hope to be given a second chance to continue streaming for my viewers as it's essential for my life and career. My Twitch Name is LoomyCheese. I've reached out to several Twitch support teams over the past month without receiving a response. My channel was disabled due to three copyright strikes. I am willing to follow Twitch's instructions to recover my account and I am committed to not repeating this mistake.

Hello, last night during a live stream, an unknown user added 30 bot followers to my account. I promptly deleted them using Twitch tools to prevent any issues. Today, upon logging in, I discovered that all my followers were gone. I originally had [redacted] followers, and now I only have 1. Unfortunately, the followers were both deleted and blocked, making them unable to follow me again. How can I recover all the deleted followers? Thank you in advance and have a good day.

My Twitch account, DerekAko, was indefinitely suspended due to abusive comments that were not my own. The comments were copied and pasted as part of moderating the CrypVI channel to time out bots saying inappropriate things. While observing Benjyfishy's channel, I saw a moderator use a similar command to address a similar issue. I applied this knowledge to help in CrypVI's chat, but my account got suspended shortly after. I want to clarify that I meant no harm with this action. As a Black male, I understand the seriousness of abusive language. Is there a way for me to restore my account?

Dear Twitch Support Team, I am writing to kindly request a refund for my most recent Tier One subscription purchase to the Twitch streamer 0neshotfn on my account, [redacted]. My younger siblings were playing with my phone while I was charging it, and they accidentally subscribed without my permission. I realized the mistake within ten minutes, but since the transaction was made on an iPhone, I couldn't refund it myself due to the feature limitations. The money involved is from my PayPal account savings for college supplies. I sincerely ask for your assistance in reversing or refunding this transaction. I understand you are likely very busy, but I hope you can consider my situation. Thank you, SntrFragz

My email linked to my Twitch account got deactivated, causing my account to become unverified. Changing the email is necessary to verify my account, but I can't receive the verification email since the old email is deactivated. Twitch's customer support disabled two-factor authentication to help, but it didn't resolve the issue. Despite trying again, the automated system couldn't assist properly. Changing the email linked to my account seems impossible due to the verification process.

I tried to secure my account by activating 2FA. When I tried to add my phone number, I was prompted to re-enter my password and input a code sent to my phone, but I never added a phone number to my account. I encountered the same issue when trying to set up Authy. Although I use Authy for Discord, I couldn't add it without the verification code being sent to a phone number that doesn't exist on my account. I've reached out to customer support and sent multiple emails explaining my situation. I haven't made any changes to my phone number or email address, and I just wanted to set up 2FA with Authy or my phone number. Now I'm locked out of my account because it's sending codes to a phone number I never added, even after resetting my password.

I have been unable to view my Twitch extensions for several months. Interestingly, I can see them when I'm not logged in, and others can view them as well. However, once I log in, they disappear. Additionally, I can see the same extensions on other users' accounts, just not on my own. I previously had no issues seeing them and have not made any changes to my settings. Despite following all the steps provided by Twitch support, they closed my case stating it was my fault. I am frustrated with Twitch's response as this problem is clearly not caused by me. Several individuals have reviewed the issue with me, all agreeing that Twitch is responsible for resolving it. Despite this, Twitch has refused to assist me further, leaving me unable to access my extensions or settings. I urge Twitch to take responsibility and provide me with the necessary support to fix this issue promptly.

A few weeks back, when I attempted to log in to my Twitch account, I was informed that it had been suspended. Despite reaching out to Twitch support, I only got an automated email saying the suspension was lifted. Upon trying to log in, I found that my account was still suspended. Repeated attempts to contact support yielded the same automated response, and my account remains suspended. My Twitch account username is Crowley9, and the contact email matches the one used for this forum.

I have not received my payout and discovered that the email address associated with my account was changed without my authorization. Despite having 2FA enabled, someone managed to access my account and altered the payout email to [redacted] with no provided first or last name. I did not authorize this change and did not receive any notification regarding it. Upon rectifying the email back to its original information, I was required to input a first and last name, received email notifications, and had to utilize a token to log in. I am uncertain when this change transpired, as I have not received any emails regarding contact information modifications between my last payout on 08/14/[redacted] and 10/15/[redacted] from [redacted] I have already been reimbursed for the bits purchased under case #[redacted]2, and now I am seeking the reinstatement of my payout under case #[redacted]6. Kindly address this matter promptly.

Good evening Dear Twitch Team, I recently, on 17.11.[redacted] around 4 o'clock, wrote a support request regarding my current issue. I sent the request to the English support, but I will provide you with the processing number: [redacted]4. To explain it once more here, I received a suspension of my Twitch account, which is indefinite. The two reasons given are: Reason: Bot accounts or automated accounts and Violation: In public or private chat messages. I am aware, as mentioned in my initial message, that there are rules that must be followed. However, I am unaware of having violated any, nor do I have any knowledge or involvement in topics as mentioned here. For example, the reason Bot accounts or automated accounts share large amounts of unwanted advertising, harmful links, or general spam messages with a bot account or an automated account. I have not used the private chat message function for a long time, and I do not write messages in chats that harm anyone or contain content like hate speech. I would appreciate a response to resolve the issue and I would also like to know, if possible, the exact reasons behind the suspension I received from you. Best regards, Marvin Kluge Twitch Name: Douaa

Since August 16, [redacted], I have been noticing monthly Visa charges of €49 and €4.95, which I did not authorize. I have already blocked my Visa card. I believe my card data was compromised during an online payment, not related to zimstreams.com which I am unfamiliar with. I intend to report this fraudulent activity to the police. Due to this fraud, I am skeptical about receiving a refund. I am expecting reimbursement for 4x€49, 4x€4.95, and 1x€1.95, totaling €[redacted].75. Caroll A.

I received a permanent ban from Twitch for alleged spam and scam activities. However, I did not engage in any such behavior and was simply chatting with a friend while watching their stream. I was banned without warning or explanation, and when I reached out to Twitch, they mentioned the ban was due to spam/scam without providing specific details. It has been over a month, and I haven't heard back despite their assurance to help. This ban is frustrating as it prevents me from supporting my friends' streams or streaming myself.

I recently received a second suspension on Twitch due to a misunderstanding about my age. Despite providing my ID and necessary details before, I'm facing the same issue again. I learned about my account reinstatement last time through an advertisement email, which was quite unfair. Due to my ADHD, managing communication via email is challenging, and the lengthy two-month process last time was upsetting. Additionally, my progress as an affiliate was reset, causing significant frustration as I had dedicated a lot of time to building it up. I hope to resolve this matter swiftly to avoid the same setbacks and get my account reinstated without further delay.

I recently received a ban on my account for allegedly being a bot, which I believe is a mistake. I have never shared any harmful links or used any kind of view botting services. However, a few days prior to the ban, Twitch notified me that someone had logged into my account. I initially attributed it to Twitch Prime, but now I'm concerned that this unauthorized access may have led to the misunderstanding. I would greatly appreciate being unbanned since I genuinely love watching my favorite streamers and supporting them through Twitch Prime.

Hello, I believe my account has been compromised. It seems like the email associated with my account was altered, followed by a password change. My username was created on January 20th, and as a professional Magic: The Gathering player, I frequently watch Magic: The Gathering Arena streams and follow specific individuals. I have supporting documentation related to my account ownership. To regain access, I am seeking guidance on the necessary steps to take. Thank you for your assistance. Best, Chris

My account "bud_tha_slayer420" which I obtained before Christmas and has a strong community, was unfortunately suspended indefinitely. A user named Mole Man began harassing me in whispers for having to verify and wait to chat in my stream. The situation escalated to him making racist remarks towards my household. Consequently, my account was removed. I am seeking assistance to resolve this issue and reactivate my account. Thank you.