Truist Bank Customer Service Issues

Hello. I would like to update my name from Leon Ernest Connell to Ernest Lemuel Waith, which has been legally changed. During Hurricane Irma, my family and I evacuated FL and lost everything. Consequently, I discovered a debt with Suntrust when I tried to contact them without success. Due to financial constraints since the hurricane, making payments has been challenging. I realize this request may be a lot, and I apologize if it is. I am 26 years old and have been supporting my family, making it financially burdensome. I am caring for my mother and three siblings, and even with financial aid available, the bill remains unmanageable. While I understand if a full discharge is not possible, I thought it wouldn't hurt to ask. Thank you for considering my situation. Best wishes.

Dear Sirs, I have had an ADVANTAGE RATE MONEY MARKET [redacted][redacted] account with you since the end of [redacted]. For several years, I haven't been receiving my account statements, which has been inconvenient for me. I have been trying for three years now to access online banking to download the statements, but I am asked for a social security number that I do not possess since I live in Venezuela. I have called several times, and I am pleased that your staff is extremely friendly. However, I urgently need my latest account statement today as I am traveling to Canada. One of the requirements is to show how I will support myself during my stay there. Therefore, I need that monthly balance to send to the Canadian immigration to get my visa approved and visit my daughter in Alberta. I greatly appreciate it if you can email me the account statements so I can forward them to the Canadian immigration. Over the phone, I was informed that I must go there personally, which I have indeed decided to do. I purchased a ticket for June 3rd to Canada, with a two-day stop in Miami. However, I couldn't leave as I did not have the visa. I see no inconvenience in receiving the statements via email, as they were previously sent by regular mail without me visiting your branch. I kindly request this favor to be able to visit my daughter. Email: [redacted] I will always be grateful, Prof. Bernarda Romero B. Central University of Venezuela Caracas, Venezuela

Dear Customer, We are reaching out to inform you that your personal online offshore bank account has been successfully set up by Mr. Jonathan Butt at our bank. This online offshore account allows you to transfer money to designated bank accounts worldwide at any time convenient for you. Below is the login access for your offshore account: Online Access: www.suntrustbn.i-onln.info/signon/hgr4bng/fginc2.php Account Name: T.B. Martin Arndt Account Number: [redacted]8 User ID: Thomas I am requested to pay $[redacted] for a cot code. Can you confirm if this is necessary as I am looking to transfer $1,[redacted],[redacted] to my account at TARGOBANK to withdraw.

I need to correct the address on my Mortgage Statement as SunTrust made an error. The wrong address is listed as [redacted] Pepper Creek Ln., Cerritos, CA [redacted], but it should be [redacted] Peppercreek Ln., Cerritos, CA [redacted]. Please review my Mortgage Application for the correct address. I also request a copy of this month's Mortgage Statement with the accurate Property Address. You can send it to my email at [redacted] Thank you for your assistance. Sincerely, Diosdado S. de Leon.

Hello, The issue has not been resolved yet. I want to inquire about a customer named "Pioneer Mark" with the account number [redacted]00 and residing at No 27 Baker Crescent, Dartford. The transaction number is STB [redacted][redacted]. The customer claimed that the Sun Trust Bank only allows international money transfers above €[redacted], which I believe is false. As a seller, I trusted an email I received from the Suntrust Bank and sent the package with a tracking number. However, the customer now insists that my money cannot be transferred to my bank account as the amount is below €[redacted]. They are requesting me to pay the difference via Bitcoin to reach the €[redacted] threshold, which seems like fraud to me. I have been unable to stop the package from being delivered. I need assistance in determining if this account is legitimate or fake. Thank you.

I had trouble accessing an ATM at Casablanca Morocco airport earlier today. I informed you months ago about my travel plans to Morocco and the Canary Islands. I've tried calling, but the number on my bank card isn't working. I'm submitting this form for the second time as I didn't receive a four-digit code via email. My phone number is [redacted]. I received a recent deposit confirmation email from SunTrust Bank. I would appreciate your assistance in resolving this issue.

Subject: Re: Re: Re: Re: Re: Re: CONVERSION FEE Dear Customer, Your money can now be credited to your account. We are just waiting for the [redacted] euros for the transaction to be refunded. Please return the money to us, and we will credit it to your account. Is everything correct? Is the email address for the bank accurate? I am not getting my money back from the bank. Regards

I've noticed that each time I attempt to make a payment to a new recipient through SunTrust, it is flagged by the fraud prevention team. I am currently trying to pay $79.00 to "The Extraordinary Chris." I have been collaborating with Chris for approximately two years and have not compensated him thus far. Since there hasn't been a request for payment from him, I wanted to show my appreciation for all the assistance he has provided by sending him this amount in good faith. I kindly ask for your assistance in authorizing this payment.

I am a customer of Sun Trust residing in the UK, making it costly to contact Sun Trust via phone. As I do daily, this morning (UK time) I tried to log in to my Sun Trust checking account using the Sun Trust App. The app prompted me for a '1-time passcode' that took more than 20 minutes to reach my mobile phone. After requesting another passcode due to the first one expiring, it also arrived after a significant delay. Despite receiving three different passcodes, each taking over 30 minutes to arrive, the app rejected them as invalid. Consequently, my account got blocked, with a message instructing me to call Sun Trust Customer Services to unblock it. I should not have to endure high phone bills to resolve this issue. Can you help me unblock my account without requiring expensive calls? I am willing to provide any necessary security information. My account is a simple checking account located in Sebring, Florida, solely under my name (XXXXXXX XXXXX Houser) with the account number XXX XXXXXX0605. I appreciate a prompt response to avoid leaving for Japan with my Sun Trust account inaccessible. Thank you in advance. MCH

I recently discovered two old uncashed checks from [redacted] and reached out to my employer for assistance with getting them reissued. After being advised by my boss to deposit the checks since the issuer indicated they should be valid, I attempted to mobile deposit them, as I typically handle my deposits this way. Initially, the checks were accepted, but to my surprise, they were later refunded with a $12.50 return fee each. I prefer to avoid face-to-face interactions and am unsure of how to proceed to resolve this issue. Any suggestions or guidance on how to address this matter would be greatly appreciated. It's unfortunate that there isn't an option for email support, but I find your website incredibly helpful.

Dear Board and Directorate of Sun Trust Bank, My name is Mark Grzegorz Knopik from Poland. I received a financial donation offer from Mr. Azim Hashima through your bank. I urgently seek verification and authorization for this transaction. Can I open an internet account with a Polish bank for this purpose? Warm regards, Mark Knopik Sun Trust Bank Received x Sun Trust Bank 10:04 (12 hours ago) to me Thank you for your email. We understand your request for a million-dollar transfer into your bank account. Kindly make the necessary payment so we can finalize the transaction promptly. Once the payment is received, the funds will be deposited into your bank account without delay. Please confirm the date and details of the payment for us to proceed with the transfer efficiently. Awaiting your prompt response. Lucas Bank Manager

Dear respected management of Sun Trust Bank, I am Marek Grzegorz Knopik from Poland. I believe a financial donation from the honorable Mr. Azim Hashim should be with your bank. The intermediary mentioned is your director Mr. Lukas. I am attaching a portion of our correspondence for your reference. I kindly request prompt verification and authorization of this event. Additionally, may I inquire if I can open an online account with your bank as a Polish citizen? Best regards, Marek Knopik.

I am currently unable to access my SunTrust bank account as I do not have my full account number or debit card pin. This has led to me being locked out of my account. I recognize that resolving this matter requires speaking with a representative, but as it is the weekend, I am finding it challenging to reach someone. I believe being locked out of my account is a significant issue that needs to be addressed promptly, even on weekends. I am seeking assistance to reset my password.

As a devoted client of SunTrust/Truist for the past two decades, both my wife and I have applied for the PPP loan program to support our small businesses. Despite being informed by SunTrust/Truist managers that loans are distributed on a first-come, first-serve basis, federal guidance for the second round of PPP funding states a preference for minority and women-owned businesses, shifting away from the first-come, first-served approach. We are uncertain how SunTrust/Truist intends to adhere to these new federal guidelines since there is no indication on the application to specify minority or female ownership. Given that my wife falls under both categories, we are eager to know if SunTrust/Truist will adjust their criteria accordingly. Thank you for your attention to this matter. Best regards, R. Litman

I am seeking assistance regarding my PPP loan application. Despite multiple emails to [redacted], I have only received automated responses, and my issue persists. My PPP portal is not delivering emails from the review department, which is crucial for providing necessary information. Without resolution, I may face closure of my business and unemployment. I urgently require someone to contact me for assistance with this matter. I submitted my application on April 7th, 30 days ago, and I hope for a swift resolution. Thank you for your help. - R.B. [redacted] [redacted] May 5, [redacted]

Today at Dunkin' Donuts, I loaded $15 onto my app. However, the cashier informed me that I still owed money, prompting me to add an additional $25. The cashier inadvertently helped me add another $25 that was also not necessary. It appears there was an error while calculating, leading to an extra $50 being added unintentionally. I would like to cancel one of the $25 payments made on 05/09/[redacted] to Dunkin' Donuts. I have currently been on hold with SunTrust customer service for 1 hour and 20 minutes, and I am hoping to resolve this issue while I wait.

My name is Horacio A. Cordeu, account holder of account number [redacted], along with my wife Patricia Decker and my children Horacio N., Cristiana, and Facundo. I was informed via telephone that my account was closed on 12/31/[redacted] without prior notification. On 02/05/[redacted], after numerous phone attempts, I was able to explain my situation as I couldn't log in due to a blocked password. They mentioned the closure was due to inactivity. I requested the reopening, but was told it could only be done in person at a branch, which is not possible as I live in Argentina. I was told a check with the remaining balance as of 12/21/[redacted] would be sent to me by the beginning of March [redacted]. I have not received it yet. I would appreciate an update on the status of this process. Sincerely, Lic. Horacio A. Cordeu.

I am requesting a letter confirming the closure of the account I shared with my deceased father. This letter is needed by the mortgage company to process and reissue an escrow overage check since the house is now paid off. The original check was made out to the estate of John H., and I prefer not to open a new account merely to cash one check. The individuals associated with the account are Marjorie H., John H., and Carol H. I cannot provide an account number currently but will look for it. I believe the uncommon last name "Harsha" may assist in identification. If not, I completely understand. Please reach out to me via email or phone to assist with this request. Thank you for your help during these times.

I recently opened an account at SunTrust and had additional funds of over $16,[redacted] deposited. When I tried to send a wire transfer, I was informed that the account had been closed due to suspected fraudulent activity. I was assured I would receive a letter regarding the closure, as well as a certified check for the funds in the closed account, but I have not received anything yet. The account number is [redacted], under the name Raymond E. Lyon, located at [redacted] Zion Ave, Lakeland FL [redacted], with the last four digits being [redacted]. Initially, I was told the closure process would be completed within 30 days, but now there seems to be no specified time limit for the investigation. As an 81-year-old retired federal agent, I am concerned about this delay and the impact it has on my ability to pay bills promptly.

My account was unexpectedly closed without any explanation. Despite multiple attempts with customer service representatives, I still do not know the reason behind it. I complied with the instructions given to me, and now my funds are inaccessible. I am considering involving my attorney due to the lack of clarity in this matter. As a small business relying on these funds, I am extremely disappointed with the service provided. If advice was given by this institution, they should also take responsibility for the outcome. I am requesting my remaining balance to be returned promptly if my account will remain closed. I encountered an issue with a $45k check I deposited at TD Bank on July 11th, with the expectation that the funds would be available by July 14th. Despite reassurances from the bank manager, I faced a hold on the funds due to alleged insufficient funds from the check issuer. Following instructions to deposit another check, my account was suddenly closed without any explanation. As a small business owner, I cannot afford to wait 7-10 business days for resolution. The lack of communication and assistance from customer service is concerning. I urge for a swift resolution to this matter. Best regards, V. McDowell