Truist Bank Customer Service Issues

Hello, my name is Rudolf Petö from Germany. Recently, I was contacted by a woman named Mavis Wanczyk from the USA regarding a donation to distribute to those in need. She referred me to a Hernn Miller Harry from SunTrust Bank PLC, LTD Waco TX, USA. Despite setting up a Bitcoin account with Blockchain and Bitcoinmama and sending €[redacted] as instructed, it was taken without my permission. Following this, I transferred €1,[redacted] to the same account as requested. Now, there's a demand for €[redacted] for anti-money laundering office fees and an additional €[redacted] for taxes. I am concerned about possible fraudulent activities in the bank's name. I hope you can investigate this matter. It involves €3,[redacted], and if the situation is not resolved, I may need to pursue further action. I await your prompt response. Thank you. Best regards, Rudolf Petö [redacted] Wiesloch Germany Email: [redacted]

I anticipated receiving a direct ACH dividend deposit today, August 7, [redacted], from Vodafone Group. Typically, I receive this deposit from Vodafone Group every February and August. As of now, I have not seen the deposit in my account, which I checked using the SunTrust banking app. Normally, it should have been visible by now. Before reaching out to Vodafone's transfer agent, American Stock Transfer, to inquire about any potential payment delays, I would like to know the following: - If there have been any computer issues today at SunTrust Bank - If there have been any problems today with the SunTrust banking app - If SunTrust can verify that the payment has been received but not yet posted to my account. My account nickname is 'Sebring a/c *[redacted]'. I would greatly appreciate a prompt response under these circumstances. Thank you, Michael H. Account H.

I made a purchase of two pairs of sunglasses from www.snappedbuy.net on July 25, [redacted], with the offer of free shipping for buying two pairs. I noticed I was charged a shipping fee of $8.99 after placing my order despite the free shipping promotion. I emailed them immediately to rectify the situation, but they only agreed to refund the shipping fee upon receiving the package. Upon arrival, I found the sunglasses were not as advertised, as they did not adjust the darkness of the lenses as promised. Despite referencing their refund policy which guarantees a full refund for canceled orders before shipment, they refused to cover the return shipping. After numerous emails and threats of reporting, they agreed to refund the cost of the product but insisted I pay for return shipping, which I find unfair as per their policy. I am now hesitant about sending the glasses back as I might not receive a refund for the primary shipping or the return shipping costs.

Dear Sirs / Madam, As a Malaysian citizen, I engaged in a transaction with an individual in the USA on 8/9/[redacted]. Before transferring funds to my Maybank Account through Sun Trust Bank, the sender requested a RM1350 "Verification Fee." He presented me with a screenshot of a message allegedly from Sun Trust Bank, however, I am uncertain of its authenticity. Can you confirm if such a message was sent by your institution as part of an international transaction process? Your assistance in clarifying this matter would be greatly appreciated. I am available for any further details you may need. Looking forward to your prompt response. Thank you. Best regards, Jia Wen

I would like to verify with SunTrust Bank if Porsche has indeed awarded me $[redacted],[redacted]. I received an email stating that the bank has my award, but I am uncertain if it is legitimate. The email mentioned a token pin "pk T5 88" to claim my award. My name is Wycliff Gichuki Musa, and I am currently in Kenya. Please confirm if Porsche has awarded me the 89th anniversary prize. I appreciate your prompt response and verification. Thank you for checking and confirming the status of my funds with the bank. God bless you for assisting me. You can reach me via email at [redacted]

SunTrust froze my accounts unexpectedly after releasing a deposited amount. They stated they were closing my account in 15 business days, meanwhile allowing no access to my remaining balance of $2,[redacted]. On August 26th, I was informed my account was open but inaccessible. Strangely, on the 27th, my balance turned negative by the original deposit amount of $2,[redacted], despite previously being lower. The sudden fluctuation is confusing as they deducted nearly $[redacted] from the deposit, reducing it to $2,[redacted] on the same day the hold was removed from the cleared check. Currently, they have restored the original deposit amount but marked the balance as negative $2,[redacted].

I am experiencing an issue with a fraudulent debit card account that was opened using my stolen tax refund check in [redacted]. The criminal used a fake military ID to access the account with your bank. Despite working with the IRS and my financial advisor at Regions Bank, the situation remains unresolved. Recently, I was informed about an account at your bank in my name, but the information associated with it is inaccurate. I am eagerly awaiting a response from your fraud department, as previous attempts have been unsuccessful. Additionally, I did not authorize the use of my information for any accounts related to my tax refund checks. I would appreciate a prompt resolution to this distressing matter. Please contact me at your earliest convenience.

My name is Roy E. I previously worked at NS&T Nank and Crestar Bank before joining Sun Trust Bank. Unfortunately, my employee file is missing as the retired SVP of the Greater Washington Region took it, along with other files. I have yet to seek legal representation. It has come to my attention that Mr. William H. Eanes, who was employed at Sun Trust, has been involved in legal incidents. Despite being arrested, he was reinstated due to his family member's position in HR. There are alarming reports of misconduct, indicating he has a history of inappropriate behavior. Furthermore, Mr. Mark H., a VP at Sun Trust, allegedly was asked to share a room with his supervisor. These concerning events have greatly impacted my experience at the bank.

Subject: Urgent Notification from Sun Trust Bank Dear Recipient, We acknowledge the receipt of your email and wish to inform you that we have processed the deposit of 5.8 million euros from Mavis. Please contact Sun Trust Bank at the reference number [MW[redacted]19] provided. It is crucial to ensure the correct input of the reference number to authorize the transfer successfully. For further assistance regarding the transfer, I recommend contacting our personal account manager, Patrick Morph, at [redacted] Kindly maintain confidentiality regarding this transaction until completed. Your cooperation is appreciated as we work towards a successful transfer. Thank you for your attention to this matter. Warm regards, Sun Trust Bank

Hello, I have been using SunTrust primarily for bills and essential expenses in the past two weeks as my work hours have been reduced. I've been facing difficulty maintaining my gym memberships due to financial constraints, leading to overdraft fees accumulating. I haven't visited these gyms for over a year, and the fees are adding up. My next payday is on October 20th, and I anticipate another overdraft fee before that date. Currently, my balance is at -[redacted].66 due to these fees and the gym membership charge. I would appreciate any assistance in waiving some of these fees or placing a hold on the gym charges until I can cancel the memberships after the 20th. Thank you for your help. Best, Taylor C.

Hello, I wanted to share my experience with your Customer Service. Unfortunately, I have found it to be lacking and quite frustrating. I am currently in need of information regarding what steps to take in the event of a bereavement. I have been searching for this information online but have had no luck finding it. Additionally, I am trying to understand the procedure for closing an account after a customer has passed away. In this case, the customer is my brother, and I am handling his Estate from abroad. I have reached out via email, phone (with no success), and even through this comment form back in November [redacted] to request the necessary details and relevant forms. It is now April [redacted], and I have yet to receive the information I need. I hope we can resolve this matter promptly. Thank you.

Dear Sir/Madam, I am writing to request the release of my prize deposited in your bank by Porsche Company Limited. I have been informed that the sum of €[redacted],[redacted].00 deposited under reference number Q5973G8 will be handed over to me. Below are my personal details as advised by Mr. Johnson Gerard, Legal and Regulatory Director of Porsche Company Limited, to contact your office with the necessary information to process my claim. Token #: M-PT-8K Full name: Oumaima Tarid Gender: Female Age: 21 years Address: 16 RUE IBN KHATIB DB DACHRA BEN AHMED Nationality: Moroccan Country: Morocco Mobile phone #: +[redacted]08 Second mobile phone number, if applicable: +[redacted]-[redacted] Email address: [redacted] Marital status: Single Thank you and best regards, (Sir/Madam)

I want to express my frustration with the recent experience I had trying to access my account online. When I contacted customer support for assistance, I was informed that I would have to wait a whole business day to reset my login details and regain access to my accounts. In the past, when dealing with other customer service-oriented companies, any issues regarding access were resolved immediately upon my request. The delay in providing access by your company is completely unsatisfactory. Treating a customer this way is disrespectful, and despite any company policies, it is unacceptable to withhold immediate access. This lack of respect for a customer's time is disappointing. Furthermore, upon attempting to log in, I did not receive a notification that my access had been deactivated; instead, I was simply informed that the entered information was incorrect. This experience has left me utterly frustrated after being a customer of yours for the past ten years. Disappointed, Juan D., MD

Subject: Urgent Request to Suspend International Wire Transfer To whom it may concern at SunTrust Bank, I, Hye Jin Chung, have unfortunately fallen victim to a cyber financial fraud scheme through Facebook. An international wire transfer from Woori Bank in South Korea to SunTrust Bank in Georgia, under the name Jessica Brown of Styled by Jessy, must be suspended immediately to prevent further victims of cybercrime. Attached is the receipt of the fraudulent transfer made under false pretenses. The swift action to suspend this deposit is crucial. The details of the accused individual, Patrick Kelvin, who forced me to make the transfer, are as follows: Recipient: - Name: Jessica Brown - Business Name: Styled by Jessy - Bank Name: SunTrust - Account Number: [redacted] - Routing Number: [redacted] - Bank Address: GA-Atl-1[redacted] Camp Creek Parkway East Point, GA [redacted] - Home Address: [redacted] Janice Dr. Apt A-2, Atlanta, GA [redacted] I urge for the immediate suspension of this transfer to prevent any further fraudulent activities. Your prompt cooperation in this matter is greatly appreciated as I look forward to SunTrust Bank's management of this international financial fraud case. Please contact me at [redacted] regarding the progress of this case. I await your quick response and assistance. Kindly provide a valid email address to submit the necessary documents. The urgent suspension of the USD 6,[redacted] wire transfer from myself in Seoul, South Korea (Woori Bank) to Jessica Brown at SunTrust Bank is of utmost importance. Thank you for your attention to this matter. Best regards, Hye Jin Chung

Hello, my name is David L. and I have an account with SunTrust. I am currently residing in Ethiopia and have encountered difficulties accessing my online banking. The SunTrust site repeatedly displays the message "this service is temporarily unavailable," despite my internet connection working fine. I aim to check my account and update my location to Ethiopia. I can furnish you with the required bank or card details. I seek assistance in resolving this issue. Appreciate your help.

I am reaching out from Panamá City for assistance. My husband passed away on the 22nd in Panama City, Panama. I contacted your branch to inform them and request guidance as his spouse. Mr. Castro Luis claimed I had already called on the 23rd, mentioning the account is frozen and I cannot access funds. I clarified that I did not make that call and need instructions on what to do as his wife, along with providing necessary documentation. He mentioned the account being locked due to federal action, but failed to provide further assistance. I did not make that call, my name is Keysi Ramos not Isabel Ramos, and I hold all his documents. My son and I are struggling without access to funds for his schooling and our expenses. I have been unable to reach the General Manager for support in managing our expenses, bills, and services. We are desperate for help. I am Keysi Ramos, you can reach me at [redacted]5 or kcp0101@[redacted]. I kindly ask for someone to assist us. Thank you.

I have a safety deposit box at SunTrust that I've been trying to return the key for over the past five years whenever I visit Florida. Every time I go, there is no one available to assist me in closing the box as I am no longer residing in Florida. Today was my final attempt, but unfortunately, I was unsuccessful once again. I will be leaving the country today and will not be returning. My cousin has the key and can return it if needed. I do not wish to be held responsible for the safety box since I have made multiple attempts to resolve this. The lack of assistance from your staff during my visits has been very disappointing. Thank you for any help you can provide at this time. Thelma S.

I received a call from someone pretending to be an Amazon employee, claiming I was mistakenly charged for another person’s package. There was a $[redacted] fraudulent charge on my account. The person asked for my email address to credit the money back to my bank account. Naively, I clicked on a link in the email provided by the scammer, resulting in losing thousands of dollars. Suntrust advised me to repay the amount. Shockingly, the scammer managed to open an account using my information without proper verification from Suntrust. When I contacted Suntrust about the issue, I was informed that anyone with an email address could open an account. As an FDIC member, Suntrust should have safeguards against such scams. It seems unfair that I am being held responsible for the scam. I am a senior citizen and believe Suntrust should take responsibility for this unauthorized activity.

I reached out to Sun Trust Bank in North Port, Florida by phone and visited the Sun Trust Bank in Port Charlotte, Florida in person. I was seeking to have my and my wife's Living Will and Medical Power of Attorney notarized. Both banks informed me that we required two witnesses, which they do not provide, and they refused to notarize the forms. However, our forms clearly state that we can either "use two witnesses...OR a Notary Public." If a Notary Public is present, witnesses are not necessary. I am puzzled as to why we were turned down by both banks in this matter.

I visited the drive-thru at the Altamonte Springs, FL Bank to cash a $75 check from my brother for my wife. Despite both of us signing the check and providing my ID, they declined to cash it. I explained that my wife is a Sun Trust employee and we are loyal customers with over $50,[redacted] in savings with them. After being refused, I went inside and requested to speak to a manager. Even with their involvement, I was still denied cashing the check. I then went to the Lake Mary branch where I was able to cash it and speak to a manager. I would like a member of the Altamonte Springs branch to contact me via phone or email to apologize. Furthermore, the teller who refused to cash my check should receive additional customer relations training. -R. Annablerr