Truist Bank Customer Service Issues

Good afternoon, my name is Denise Thomas. I have been trying to reach your corporate office, but none of the listed numbers are working. I have spoken to representatives from various branches who were unable to provide me with the contact information for the Corporate Office. Instead, they transferred me to customer service, where I was not able to speak to a representative due to not having an account. Today, my daughter, Tiffany Brown-Smith, visited the Sun Trust branch at [redacted] Berry Town Blvd in Davenport, Florida, to cash a cashier's check sent by her aunt. The verification process caused a delay, with no clear explanation provided, making her feel uncomfortable. She was even questioned by the police officers in the bank without her consent. This unsettling experience led her to wonder if she was being racially profiled. It was later revealed that the branch investigator, Rafael, was involved in the situation. I strongly believe my daughter was unjustly targeted based on her race. I am deeply concerned about the treatment she received and will be recommending that my Aunt closes her account with your bank. I request a thorough investigation into this incident. Thank you.

I am a retired police officer living on a pension and seeking assistance in retrieving my money. I am lodging a complaint against SunTrust Bank for mishandling and rejecting our fraud complaint regarding our joint checking account. On April 17th, [redacted], SunTrust notified me of suspected fraudulent activity on my wife's debit card, involving a $[redacted].64 charge to Credit One. Despite my wife informing them of the unauthorized transaction and that we do not have an account with Credit One, they initiated a dispute and issued a new card. Following calls on April 30th and May 4th, my wife was informed that the claim was denied with vague explanations given. SunTrust mentioned discussions with Credit One as the reason for denial but didn't provide details. Despite requests for information, we were left in the dark. We received a brief rebuttal form on May 16th. After filing a police report, we sent the rebuttal and case details to SunTrust. Subsequent calls only yielded reassurances that the case was active. On July 13th, [redacted], SunTrust informed my wife that the case was closed and denied without further elaboration. I provided the Credit One Bank account numbers associated with the unauthorized charges for reference. K. M. [redacted] SW 118th Ln. Miami, FL [redacted]

Subject: Request for Account Information for Financial Investigation Dear Sirs, I am a Financial Investigative Officer with West Yorkshire Police in the UK conducting an investigation involving Adrian Peter DILENARDO and his Suntrust account [redacted][redacted], born on 23/03/69. To proceed with our investigation, we kindly request all account statements from August 13, [redacted], to the present date. Mr. DILENARDO is willing to authorize the release of these documents to UK law enforcement. Could you please confirm the appropriate legal entity to address the authorization to? Additionally, providing a contact telephone number and email address of the designated person would be greatly appreciated for further assistance. Thank you for your anticipated cooperation. Best regards, Richard Grant Accredited Financial Investigator West Yorkshire Police Protective Services (Crime) - Economic Crime Unit

I recently opened an account with your company. I applied for an online work-from-home job that I believed to be legitimate. Unfortunately, two fraudulent transactions were made on my account by the scammers posing as the company. Despite my trust, I have closed my account due to this scam. I have just started a new job as an in-home caregiver, which requires direct deposit for payment. Is there any way I can reopen my account to facilitate this new employment opportunity? Thank you.

I'm seeking assistance regarding resolving suspicious activity on my new account that has never been used. I am perplexed by the need to visit a branch and the restriction on handling my concerns over the phone. I find it absurd that my account is blocked when it has not been utilized, and I am keen to have this issue sorted without the necessity of visiting a branch. Currently residing far from Orlando, relocating soon, and I am at a loss as to where to address this matter closer to my location. I am frustrated by the lack of clarity on why my account is flagged and seek prompt resolution without the inconvenience of an in-person visit. Your understanding is appreciated.

I had an experience at the SunTrust in Davenport, Florida, located near the corner of HWY 27 and Sand Mine Rd. When I parked this morning, I realized I forgot to prepare for the ATM before leaving home. A lady in a red minivan approached me asking to vacate the parking lot because they were about to open. Despite explaining I intended to use the ATM, she insisted I leave. I rolled up my window, completed my transaction via the drive-through ATM, and noticed the lady parking her van across multiple spots. As I drove off, two more cars arrived, and a person was leaving the bank. This situation was unusual as I have frequented this bank at similar times without being asked to leave before. If this is a new policy, SunTrust should notify their customers via email.

I opened an account with SunTrust this summer, and shortly after a $50 deposit was made, I expected to receive a debit card, but haven't yet. I've been locked out of online banking for over 45 days, despite being told by customer service that I need to visit a branch to regain access. The closest branch is [redacted] miles away, making it impossible for me to comply easily due to work commitments. After being assured my account would be reviewed and possibly unlocked with a debit card sent, I was later informed that because I'm not verified, they couldn't provide information over the phone and I would need to visit a branch. Frustrated by the lack of assistance and understanding, I'm now considering closing the account and requesting a check. I was initially excited about banking with SunTrust, but their treatment of new customers has left me disappointed.

I am Rozana Sharp. My fiancé, Stephen Henderson, recently received his deployment pay in his account, which was supposed to be transferred to me in South Africa. However, there seems to be an issue with the account, preventing the transfer. Stephen has just left the army and this money is his severance pay. The problem remains unresolved, and we were informed that $[redacted] is needed to activate the account. It is frustrating that a new account cannot be created to transfer the funds without this large payment. In South Africa, one can easily reactivate an account by visiting the bank with their ID, providing a thumbprint, and paying a minimal fee charged to the account holder. Please assist us in resolving this matter promptly. Thank you.

I have been trying to reach SunTrust via mobile service all weekend without success. As an online banking user, this has been quite inconvenient for me. I contacted customer service this morning and was informed that there is no set date for when this issue will be resolved. Being hearing impaired, relying on TTY service is not ideal, especially since the local branches keep redirecting me there. The representative I spoke with this morning couldn't give an estimated time for when mobile banking will be fixed. It feels like my disability is directly impacting the service I receive. If TTY is the only option, I expect to be assisted properly without being told to visit a branch. This situation is causing difficulty in managing my finances, a situation I’ve faced for over 20 years with SunTrust.

My account number, [redacted][redacted], shows the debt was paid in full before 8/31/[redacted]. I confirmed this with a recovery department representative on 9/25/[redacted] named Leon Decordova. He mentioned Suntrust updates credit reports monthly and assured me it would be reflected as paid off by the end of September. Despite his assurance, my credit report and my wife's report show the debt as unpaid. This discrepancy is critical for our reverse mortgage application. James and Patrica Madison.

I did not opt-in for overdraft protection, yet a $74 Redbox charge overdrafted my account. Redbox previously led to fraudulent charges on my old card, which is why I had to cancel it. Evidence of this can be provided. I never use cards at Redbox, so I am puzzled by this unauthorized charge, especially without overdraft protection. Suntrust's fees and these recurring issues are costing me a lot of money. I have been a loyal customer, but financially, I cannot sustain these occurrences unless resolved. The refund for this unauthorized charge and blocking Redbox is necessary.

It has been almost a year since I had to close my SunTrust bank account, and I encountered difficulties in receiving my remaining balance of $88.17. Despite being reassured that a check would be sent to me if any funds were left in the account, I faced delays and frustration. A month has passed, and I have not received the promised check due to an error in the mailing address. After visiting multiple SunTrust branches and completing various forms, I am still struggling to resolve this issue. The prolonged ordeal has caused me significant stress, and I am eager to receive my closing balance promptly to bring closure to this situation.

Every payday, when I check my balance at the ATM, I'm only receiving half of my total amount. Despite making a deposit of, let's say $[redacted].00, I only get $[redacted].00 initially, and when I check the balance, it shows an additional $[redacted].00. Yet, upon revisiting the ATM to retrieve the remaining $[redacted].00, it's not there. The bank provided me with a printout but it's confusing. I work hard for my money, especially while caring for my sick mother. The ongoing issue of not receiving my full payment is distressing. Can this discrepancy be resolved promptly? My name is Senecia Mona Burnett, and my account number is #[redacted][redacted]. My social security number is #SS#####[redacted]. Thank you.

Hello, my name is Hassane G. I have been a SunTrust Bank client for three years. I recently noticed five unexpected overdraft charges on my account after using my debit card. I was shocked by this discovery and even more surprised that I was not notified by SunTrust via email, text, or phone call about the overdrafts. This lack of communication felt unprofessional and made me suspect fraudulent activity. I never authorized the use of my card when my account was negative, especially since I just opened this new business account and started a new job. I am requesting the return of the charged funds as soon as possible, as this situation is completely new to me and goes against my usual account behavior. I hope you can review my records promptly and address this issue. Thank you for your attention to this matter.

Good morning! I am facing an issue with a PayPal transfer that has caused my funds of $[redacted] to be pending. Due to this delay, several NSF charges have been applied to my account, leaving me in a difficult financial situation. I have contacted PayPal for a faster resolution but am still waiting for a response. I am reaching out to request assistance in removing the NSF charges as it was not my intention for this to happen, and I desperately need to resolve this to pay my rent. Any help in resolving this matter would be greatly appreciated. Thank you for understanding my situation.

I had a distressing encounter with Mr. Christopher Barnes at SunTrust Bank. He accused me of cashing a fraudulent check, raising his voice and demanding repeatedly to know where I obtained it. Despite my explanation that I am a regular customer, he dismissed me. I requested he contact Mrs. Smith, the account holder, but he continued to be rude. This was my first issue with the bank and I have never encountered Mr. Barnes before during my biweekly visits. The situation escalated when a security guard approached, making me feel intimidated and uneasy, ruining my lunch break. This encounter has left me contemplating sharing my experience with SunTrust Bank on social media. I felt discriminated against and poorly treated, possibly due to my skin color. I hope SunTrust Bank addresses this behavior. I have evidence recorded by another customer and three witnesses corroborating my account. Debra S.

I transferred money to my daughter's account using Zelle on Sunday evening. I was informed that the money would be held for 24 hours for security reasons and was asked to contact customer service immediately. However, when I called, it was an automated line stating that the system was down. The funds have not yet been transferred from my account to hers, and no one has contacted me to confirm the transaction. I have attempted to call different numbers without success and am feeling extremely frustrated. When I do manage to speak to a real person, I am placed on hold indefinitely. The automated system doesn't provide a specific option for my issue, so I press "0" to speak with a representative, only to be kept on hold for extended periods while they search for assistance. It seems like a waste of time as I am left waiting in the hopes I will give up and disconnect the call. If the bank is promoting the use of Zelle, they should have staff available who can assist clients promptly. I urgently need to understand what is happening and would be grateful for your assistance in resolving this matter. Thank you in advance for your help.

Hello, my name is Elizabeth Russell. I discovered my checking account with you was closed on February 16th this year. I'm requesting an official letter confirming the closure date. I'm having an issue because a company called cardflip owes me $[redacted] and claims they successfully deposited the payment into my closed Wells Fargo account on March 4, [redacted]. I need to prove that the transaction was unsuccessful due to my closed account. Could I obtain a letter from SunTrust to assist with this matter? Thank you, Elizabeth Russell.

Hello, I am Arcelie Garcia, the eldest sister of the deceased account holder, Mely Garcia Thompson. I believe she had an account with your bank. My sister intended for the remaining funds in this account to be used for her daughter's education. However, we are facing difficulties finding a SunTrust bank branch in the Philippines to assist us with our queries and claim. Kindly guide us on who we should contact to proceed with the claim, as the school term is approaching quickly. Is there a specific individual we should speak to? I am willing to accommodate any time zone differences. We urgently require the funds for the child's schooling. Unfortunately, the ATM card was taken by a local bank's Automated Machine here in the Philippines. I hope you can treat this matter with urgency. If possible, please respond to me via email at arcelie.garcia122353 or call me on my mobile number: +[redacted]30 to discuss any necessary documents for the claim. All documents are in my possession. Thank you.

I received an email that appears to be from Suntrust, although I do not have an account with them. This same email was sent to me previously but mentioned a credit card account I do have. I reported it to that company. There might be other customers receiving similar fraudulent emails: Subject: Change in Settings Suntrust Online Hi, User We’re notifying you to ensure your account security. Additional action is needed due to system maintenance, and all account holders must update their information. Verify your information. Your security is our priority, and we are monitoring your account continuously to protect it. Thank you for being our customer. Please remember this is a service email from Chase Online. You may receive these service emails based on your Chase Online service agreements, regardless of your promotional email preferences. Do not reply to this automated email. Read our Privacy Notice. Chase Online., N.A. Member FDIC. Equal Housing Lender [redacted] Chase Online. Corporation. All rights reserved. Suntrust Online, [redacted] S. Congress Ave, Palm Springs, FL [redacted] SafeUnsubscribe™ [redacted] Update Profile | About our service provider Sent by [redacted] in collaboration with Constant Contact. Try email marketing for free today!