The following are issues that customers reported to GetHuman about Tinder customer service, archive #88. It includes a selection of 20 issue(s) reported June 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am curious about the high percentage of males on your dating sites, leaving a small percentage for us men. This imbalance was not made clear in your advertisement. It seems like false advertising, leading men to hope for a chance when the odds are nearly impossible. The fact that many dating sites are run by women raises suspicions. After using Tinder and Bumble for months with no success despite swiping right regularly, it feels like more than a coincidence.
Reported by GetHuman8430033 on الثلاثاء ١٣ يونيو ٢٠٢٣ ١٢:٤٨
I have been experiencing a persistent issue for a few days now. Each time I swipe left or right, the likes do not seem to register. I have noticed that they reset whenever I close and reopen the app. This problem persists even when I refresh the page on both mobile and desktop browsers, despite having a strong internet connection. I've tried various troubleshooting steps, including uninstalling and reinstalling the app multiple times, as well as adjusting my VPN settings. Recently, I even attempted to use Tinder Platinum to resolve the issue, but unfortunately, it did not help. I would greatly appreciate any assistance you could provide at your earliest convenience.
Reported by GetHuman8437156 on الجمعة ١٦ يونيو ٢٠٢٣ ٠٤:٥٦
I am encountering challenges with pairing up on the platform, as I am unable to engage with others through the like button. Moreover, users who have matched with me previously seem unable to receive my messages, leading to communication issues. Additionally, I am facing difficulties in accessing the profiles and distances of my matches.
Despite attempting various troubleshooting steps like re-logging into my account and clearing the cache, these problems persist. My Tinder app is up to date, and I have a stable internet connection. I have adhered to all guidelines, and request assistance from your team to resolve these issues promptly.
I kindly urge for a swift response to address these concerns. Best wishes to Tinder and its users for an enjoyable weekend.
Reported by GetHuman8401855 on الأحد ١٨ يونيو ٢٠٢٣ ٠٧:٣١
Hello, I'm Nathan Gregory, a 20-year-old guy. I've been using Tinder since I turned 18 without any issues until recently. I admit that I mistakenly created a profile as a female to explore other male profiles and hopefully improve my own. I love using Tinder and have had positive interactions. I would appreciate it if you could review my account. You can reach me at [redacted] or [redacted]. My iCloud is also under ngregory.
Reported by GetHuman8469343 on الجمعة ٣٠ يونيو ٢٠٢٣ ٠٦:٥٣
Hello, my account got banned from Tinder. I mistakenly identified myself as female when I am actually male. I did this to view other male profiles and improve my own. My intention was to browse briefly and then delete the account. I have been using Tinder for 2 years and even met my ex on the app. I enjoy using the app and believe the ban was undeserved. Please investigate, as my phone number appears to be banned. Thank you.
Reported by GetHuman8469343 on السبت ١ يوليو ٢٠٢٣ ١٩:٠٣
Good morning,
I am writing to inform you that my account has been banned.
Recently, an unauthorized photo was mistakenly uploaded to my Tinder profile, resulting in the ban of my account.
It was an unintentional error.
I kindly request to have access to my account restored or to be able to sign up with a new account. I have had a positive experience on Tinder and was starting to have some success. I would not want to "lose you" forever.
My email is: [redacted]
Thank you.
Best regards,
A.T.
Reported by GetHuman-alaintra on الخميس ٦ يوليو ٢٠٢٣ ١١:٠٣
Good morning,
I am reaching out regarding my banned Tinder account due to an unauthorized photo being mistakenly uploaded. It was an unintended error, and I hope to have my account reinstated or be allowed to create a new one. Tinder has been a positive experience for me, and I would like to continue using it. My email is [redacted]
Thank you,
Best regards,
Alain Trabacchin
Reported by GetHuman-alaintra on الخميس ٦ يوليو ٢٠٢٣ ١١:٠٤
I've been having trouble swiping and forming connections on Tinder for the past few months. It seems like my messages aren't being seen by the couples I match with. Despite having a verified account and purchasing Tinder Plus, it's been frustrating not being able to use the app properly. I'm really hoping to find love using this platform. Can someone please advise me on how to resolve this issue?
Reported by GetHuman8482985 on الخميس ٦ يوليو ٢٠٢٣ ١٢:١٢
Hello, I recently discovered that my Tinder account has been banned. This happened shortly after I created a new account pretending to be a female, although I am not, in order to see how other male accounts in my area are set up. I suspect the ban occurred because I may have created too many accounts, leading the app to mistake me for a bot. Now, whenever I attempt to create a new account using my phone number, it gets banned immediately. I have been a respectful and active user of Tinder for two years without any prior issues or bans until now. I would greatly appreciate it if you could investigate this matter further. I value the opportunities and connections I have made through the app and wish to continue using it without restrictions. Thank you for your attention to this concern.
Reported by GetHuman8469343 on الأحد ٩ يوليو ٢٠٢٣ ١٨:٢٢
Hello!
I'm Margaux Gerbault, 18 years old from Creuse. I'm reaching out to share my recent experience on Tinder. Today, when I tried to verify my account with photos, the request seemed odd. It asked for me to bite my lip, which I didn't take seriously. I submitted photos just after waking up, smiling, and with closed eyes. It seems my face was flagged as "unhuman" due to not following the requirement to confirm a live person without digital alterations.
I'm puzzled why my account got banned as I strive to follow all the Terms of Use and Community Rules. I hope we can resolve this issue.
Reported by GetHuman8498323 on الأربعاء ١٢ يوليو ٢٠٢٣ ٢١:١٣
I have a concern about possible racism in the app. Recently, I downloaded the app but never had time to complete it until today. When I tried to finish, I was surprised to see that my account had been banned without any explanation. I used the app a few years ago, then deleted it, and now I wonder why I am being treated this way. I would appreciate further clarification on why my account was banned, as I am not aware of any inappropriate actions on my part. If there were serious issues like trafficking or illegal activities, I believe I would have been informed. I question why people would continue using this app with such problems. Thank you.
Reported by GetHuman-mamacice on الجمعة ١٤ يوليو ٢٠٢٣ ١٦:٤٦
I attempted to log in to Tinder on my desktop, but I lost access to the email linked to my account. Using my Android app, I updated the email, received the verification link, and clicked on it, but it only sent me to the Tinder homepage. Despite receiving the verification confirmation email, the app didn't show that the email was verified. When trying to log in on my desktop with the old phone number and new email, I was directed to create a new account. Subsequently, my phone also got logged out. I am unable to access my old Tinder account; each login attempt leads to the new account creation page. I had a Tinder Gold subscription and would like to retrieve my previous matches.
Reported by GetHuman-kisewih on الإثنين ١٧ يوليو ٢٠٢٣ ١٥:٥٦
I am facing issues logging into Tinder on my desktop after changing my email linked to my account via the Android app. Despite receiving a verification email and clicking on the link, it only redirects me to the Tinder homepage. The app doesn't reflect the email verification status either. When attempting to log in on my desktop with my old phone number and updated email, it prompts me to create a new account. Even after trying to log in using my email through Gmail, the problem persists. I previously had a Tinder Gold subscription and would like to restore my previous matches. My phone number is +[redacted][redacted], new email for verification was [redacted], and the Gmail I attempted to use is [redacted] My date of birth is 08/08/[redacted].
Reported by GetHuman-kisewih on الإثنين ١٧ يوليو ٢٠٢٣ ١٦:١٣
Hello,
I am having trouble updating my phone number on my Tinder account after changing it recently. I can log in through the website, but the app is asking for a verification code to be sent to my old number, which I no longer have access to. I have confirmed with my phone company that the issue is not on their end. Despite my efforts, I am still unable to update my new number, [redacted], on the app. I have attached a screenshot of the error message I am receiving. I believe the problem may be with the app itself. Can you please update my number on your end or assist me in resolving this issue? Your help would be greatly appreciated.
Thank you,
Dawson
Reported by GetHuman8518152 on الجمعة ٢١ يوليو ٢٠٢٣ ٢٠:٢٩
I'm puzzled by what's occurred with my Tinder account. It seems I've been banned twice for violating community guidelines, even after recharging my membership recently. I find these repeated bans excessive and unfair. I've attempted to appeal these decisions, but I can't seem to find the proper avenue to do so. The way the platform has handled this issue has left me feeling disheartened. I am eager to have my account reinstated promptly. Email: [redacted] Phone: +[redacted].
Reported by GetHuman8527226 on الأربعاء ٢٦ يوليو ٢٠٢٣ ٢٢:٠٦
My son got banned from Tinder, and he's not sure why. Being a college student, Tinder is a popular way to connect and start dating at his college. He's been traveling this summer, so that might have triggered it, but it's frustrating that banned members don't seem to get a fair review, and there are no second chances. The automated responses don't address his concerns, and the ban is permanent. While I understand the need for caution on such platforms, these swift bans with no chance for appeal can impact our children's emotional well-being. He's seen methods to create a new account, but he feels it's deceitful instead of a genuine learning experience about relationships and respect.
Reported by GetHuman8527967 on الأربعاء ٢٦ يوليو ٢٠٢٣ ٢٢:٢٦
I got logged out of my Tinder account, and when I tried to log back in, I couldn't access the original email I used to sign up. I tried a different email, and it created a new account instead of logging me back into my original one. If I can get into my original email, will I be able to access my original account? I have premium features and power boosts on that account but can't log in. I'm getting notifications about my matches and messages, but whenever I click on them, it prompts me to sign in.
Reported by GetHuman8528499 on الخميس ٢٧ يوليو ٢٠٢٣ ٠٦:٤٦
I recently signed up for Tinder, completed my profile, added photos, and verified my account. However, I am having trouble deleting my account as the app keeps showing an error message. I have been unable to find Tinder's customer support email and stumbled upon this platform for help. I am seeking guidance on how to permanently delete my Tinder account. If anyone could assist me in finding a solution or provide alternative methods to contact Tinder for assistance, I would greatly appreciate it. Thank you in advance for any help you can offer.
Reported by GetHuman-eupheec on السبت ٢٩ يوليو ٢٠٢٣ ١٧:٣٢
Hello, sorry for the inconvenience; I'm reaching out because I recently created a Tinder account and less than 24 hours later, I was banned without any explanation. I've read your terms countless times and have never violated them. I am of legal age, a real person, and have always been respectful to others. I started a conversation with only one guy, a conversation that meant a lot to me. If needed, I can provide my ID or any other proof to verify this. I may have found the beginning of a love story with this guy, and now, for no reason, I've lost contact with him. My ban is clearly a mistake, one that is breaking my heart... I hope you can address this and restore access to my account. Thank you for your understanding, I can provide any necessary evidence. I feel like I may have found "the one," and I can't let this opportunity slip away.
Thank you,
Alizé Dodard, 21 years old
Email: alize.dodard@[redacted]
Reported by GetHuman-alizedo on الأحد ٣٠ يوليو ٢٠٢٣ ٠٧:٥٣
Hello, I'm reaching out about an issue with my Tinder account. I created it two days ago and was unexpectedly banned. I've carefully reviewed the terms and am certain I haven't violated any rules. I believe this must be a mistake as I'm of legal age, a genuine user, and have not engaged in any disrespectful behavior. I'm particularly concerned because I had been chatting with someone I found really interesting, and the ban has cut off our contact. I truly feel a connection with this person and would hate to lose the opportunity to get to know them better. I'm willing to provide any necessary verification, such as my driver's license, to prove my identity. Please reconsider the ban as I'm eager to regain access to my account and reconnect with the person who is important to me.
Thank you for your assistance.
Alizé D.
Email: [redacted]
Reported by GetHuman-alizedo on الأحد ٣٠ يوليو ٢٠٢٣ ٠٨:٠٦