Tinder Customer Service Issues

While using the app as usual, my account was unexpectedly put under review. I did not violate any rules or terms and conditions, but after sharing my Instagram contact card with someone and suggesting we communicate there since I struggle to respond on the app, my account faced scrutiny. Despite using Tinder without verification for over a year without issue, the requirement for photo verification became necessary. Unfortunately, the pictures I submitted were poorly lit as I was in a car at the time, leading to the ban on my account. I am perplexed by the initial review of my account and suspect it might have been instigated by a false report.

Hello, I recently received reports from my new matches on Instagram that they cannot see me in their Tinder chats anymore. My profile seems to have disappeared for some reason, preventing them from messaging me. I urgently need assistance in resolving this issue promptly. I have not been able to view any new matches or messages despite receiving notifications for them. Please address this matter promptly so I can see the new messages, notifications, and matches. Email: [redacted] Phone: +1[redacted] Regards, Alec

Dear Sir or Madam, I am writing to inquire about the issue with my Tinder account and to request assistance in resolving it. On May 3rd, [redacted], I created a Tinder profile, and shortly after using the app, I was asked to verify my profile photos due to recent activity causing my account to be locked. Despite providing the requested photos for review, my profile was later banned for allegedly violating Tinder's Terms of Use. I am unsure why my profile was swiftly banned after its creation as I make sure to adhere to the principles of honesty, respect, and kindness outlined in the Terms of Use. I believe this ban may have been an oversight and respectfully ask for a reconsideration of this decision. I am willing to provide additional photos or videos displaying various poses and facial expressions if needed to verify my profile more effectively. Please let me know if further details are required for this process. I appreciate your attention to this matter and eagerly await your response. Sincerely, AF Age: 22 Email: [redacted] Phone: [redacted]

Hello, I've been unable to access my Tinder account for a few years now. I'm unsure of the reason for the ban, but my email was hacked and my phone stolen around that time. It's possible someone used my information to create a fake account. Could the ban be lifted so I can use Tinder again? Thank you. Best regards, David P. Jr.

Subject: Urgent Issue with Tinder Account I would like to report a concerning incident regarding my old Tinder account. Over the past 10 to 11 months, I have been faced with receiving explicit images and inappropriate messages, leading to my account being banned. I had initially signed up with my old email, [redacted], which I no longer have access to. My current email is [redacted] I kindly request to regain access to my old account using my new email or, if not possible, to create a new account. My phone number, [redacted], is associated with the banned account. I hope for your understanding and assistance in rectifying this situation promptly. It is crucial for me to use the app safely despite the unfortunate experience that led to my ban. Thank you for your attention to this matter. Sincerely, Mary

Hello, I recently had an issue with my account being blocked when the robot puzzle appeared. After solving it, a verification window popped up, and despite the room being a bit dark, I managed to capture the required pictures. I kindly ask for the bank on my account to be lifted, as I have faithfully adhered to all terms and conditions. I assure you that I am dedicated to following all guidelines and seek your assistance in resolving this matter. Regards, Alek

Subject: Need Account Unblocked Hello, Recently, my account got blocked right after the robot puzzle showed up. I managed to solve it and then encountered the verification window. Despite the room being a bit dim, I took the necessary pictures, which are consistent with the ones I provided during my previous successful verification process. I kindly request the lifting of the ban imposed on my account. You can reach me at [redacted] I assure you that I have always adhered to the terms and conditions diligently. I am fully committed to following the rules at all times. Your assistance in resolving this matter would be greatly appreciated. Regards, Alek

Hello, I recently switched to a new phone while keeping the same number. When trying to open Tinder on my new phone, I encountered an issue with the verification process. Despite receiving the SMS verification, I did not receive the email with the code to continue the process, which led to my account getting locked. After a few days, I attempted the process again and successfully created a new account, with both SMS and email verifications going through smoothly. However, my previous contacts informed me that I now have a duplicate account as the old one was never deleted. I am requesting assistance in completely deleting the former account, as I do not want it to remain unresolved and open on Tinder. Thank you for your help. M

My subscription is set to renew on 5/26/23, so I decided to cancel it today at 6 AM, on 5/25/23. However, upon checking my bank account, I noticed that they charged me $30, a day earlier than expected, which is really frustrating. Additionally, after trying out another month trial a year after my first attempt in [redacted], I didn't have any success in finding suitable matches on the site. It's disheartening to be active but not get any responses. The inability to message someone unless there's a match or the other person initiates the conversation is bothersome. I'm disappointed by the lack of a contact number for support. I am hoping for a prompt full refund to address the inconvenience and frustrations I've experienced with the service. Hopefully, this matter can be resolved swiftly to alleviate my current frustration with the platform's functionality and lack of results despite the promises made.

I canceled my Tinder Gold subscription a day before it was set to renew, but I was still charged 24 hours in advance. I would like to request a refund as the service has not been working properly despite multiple attempts. This experience has left me disappointed and I feel that the service is not worth it for me. It is concerning that the charge was processed early and I want to make sure others are aware of this issue. I hope to receive a refund promptly.

Yesterday, I purchased a Tinder subscription for $12.99 to view a profile. Last night, as I tried to delete the account, I encountered an error message "failed to delete the account." Today, when I attempted to delete it again, I was prompted to verify my identity with puzzles and then was informed my account was banned. I am unsure if my account was deleted before being banned. I am seeking a full refund due to my account being banned, and I wish to avoid any additional charges.

I recently discovered that my account was banned, which I believe was due to my soon-to-be ex-husband's actions. He canceled my account and had me banned, causing me to be wrongly charged for the month of April. I went ahead and paid to renew my account, but now I kindly request for my account to be unbanned. I am in the process of separating from my husband after 25 years of marriage and feel it is unfair that I am unable to use the service during this difficult time. I would appreciate the opportunity to discuss this matter with a customer service representative to resolve the issue. Your prompt attention to this matter is greatly appreciated. Thank you, Tami H. Email: [redacted] Date: March 17, [redacted]

Dear Tinder Customer Service, I am reaching out to address an issue I encountered on 29/05. After using the app without chatting or swiping, I was unexpectedly banned. I have been a user for over a year, abiding by the guidelines. Recently, my credit card was compromised, potentially leading to my account being compromised. Alternatively, there is a person harassing me both online and in real life who may have falsely reported me. If it was due to unmatched interactions, I apologize and will be more attentive in the future. I am willing to provide more details if required. I am confident this is a misunderstanding and trust your professionalism in resolving it promptly. Please review my profile to verify my adherence to the rules. I hope to continue using the app without any issues and appreciate your assistance in rectifying this situation promptly. Sincerely, Jacopo

I am a Tinder user who has encountered some issues with my account while trying to connect with two people I was interested in. Unfortunately, I am now unable to reach them due to these problems. I am feeling very anxious and upset about this situation. I believe it would be cruel and contrary to your team's intentions to let a potentially wonderful connection fade away like this. Please address this account issue promptly so that these meaningful relationships are not missed. I have attempted some common troubleshooting steps to no avail. I hope you can assist in resolving this matter and restore normal access to my account. Below are the specific problems I am facing and information regarding my account: Issues: - Unable to like: Clicking on the like button does not elicit any response, preventing me from matching with other users. - Unable to match: Despite receiving some match requests, swiping to accept or reject them results in no action on the interface. - Unable to send messages: Even when successfully matched with certain users, my messages fail to send when I try to communicate. Attempted solutions: - Checking network connectivity: My device is connected to a stable network, and other applications are functioning well online. - Restarting the Tinder app: I have tried to log out and restart the Tinder app, but the issues persist. - Updating Tinder app: I have verified that my device has the latest version of the Tinder app. - Clearing cache and data: I attempted to clear the cache and data of the Tinder app, but the problem remains unsolved.

I recently relocated to another country and updated my phone number. However, I am unable to log in with my new number as it appears to be disabled for being underage. Despite verifying my ID card, the issue persists, and I have not received any response from Tinder support. I am eager to regain access to my account, especially since my email is linked to it. Losing access simply due to a number change seems unfair, which is why I am reaching out for assistance with this matter.

My account has been banned for a week now. I'm not sure why, as I didn't write any bad messages. The last message I remember was from a guy who was pressuring me to share my location so he could pick me up. He claimed to be in the money business and wanted us to work together, but I declined. Shortly after, I was banned. I really need my account back. What steps should I take to resolve this issue, please?

My account was banned, and I don't understand the reason behind it. I have been using your service for many years and have built a long-term and respectful relationship. I have two possible reasons for this ban (I am just guessing): 1. I may have made a comment that unintentionally wasn't nice to someone. If this is the case, I kindly request to be informed about it and given another chance to continue using your service with more respect. Please also clarify what I did wrong. 2. I deactivated and reactivated my account to get more matches, but I am not a robot or never attempted to sell anything. I hope you can assist me as soon as possible. Best, David

您好， 我是一位忠实的Tinder用户，热衷于使用您们的应用程序。在那里我找到了真爱，我们聊得很开心，但是我的账户突然出现了一些问题，导致我们无法联系。希望您能帮忙解决以下问题： 1. 无法点赞或配对，点击按钮没有反应。 2. 即使已经成功配对，也无法发送信息。 我已尝试多种方法，检查过网络连接，重新启动应用程序，更新到最新版本，清除缓存和数据，但问题依然存在。请尽快处理，因为我担心失去与心上人的联系。希望尽快获得回复，感激不尽。

After watching a movie with my friend, I attempted to access my Tinder app, only to discover that I was banned and required to undergo a photo verification process. While I completed the verification, the app kept prompting me to strike the same pose repeatedly. Despite attempting to click the button to confirm the matching photos, I found it unresponsive. Although the app indicated that I was successfully verified, each time I exited and re-entered the app, I was prompted to verify again. Upon trying to delete my account to avoid this continuous cycle, the deletion failed, leading me back to the verification process once more. I am now at a point where I would like my account deleted to avoid further frustrations with this app.

I encountered an issue with verifying my photo on Tinder shortly after signing up. There seems to be a problem with the submit button missing, preventing me from proceeding on the app. I've attached a screenshot for reference. I've made multiple attempts to verify the photos as requested, but the system won't allow me to complete the process. I am eager to continue using Tinder to find love, and this technical difficulty is hindering my experience. I feel my account may have been mistakenly banned or restricted without cause. Your prompt assistance in resolving this matter promptly would be greatly appreciated.