Tinder Customer Service Issues

Upon re-entering the app, my account simply disappeared, along with all my photos, matches, and chats. Tinder suggested creating a new one. I tried to recover the account via the phone number I used to register, but Tinder says: "Too many unsuccessful attempts, please try again later," even after waiting a whole day. Trying to recover it via email also fails, stating: "This email is not associated with any Tinder account." I don't understand where all my information went — photos, chats, matches. Why can't I log in using the phone number I registered with? I will provide my phone number linked to the Tinder account, email, and registration name. Please thoroughly check the profile; I haven't violated any service rules. Please solve my issue! Thank you!

I noticed an unauthorized Tinder charge of $29.99 on my bank card from 2/5/[redacted]. I have never used Tinder or visited the website. I did not authorize this transaction and would like a refund of $29.99 to my bank card. I am concerned about how my bank card details were accessed for this purchase. Please look into this promptly. Thank you, Karen H. Cell number [redacted]. Email me at [redacted]

Hello, around a month ago, I attempted to access my Tinder account but discovered it had been banned. This was quite surprising to me as I have been a long-time user of the app and believed I had not violated any rules. Despite reading the community guidelines multiple times, I remained unsure about the reason for the ban. I reached out to Tinder support through two different email addresses but was informed that I needed to contact them from the email linked to the account, which is this one. After learning from online sources that there is a possibility to appeal for an unbanning, I would like to proceed with that. I am uncertain of what I might have done to warrant the ban, but I am open to feedback and willing to correct any inappropriate behavior. Best regards, Vitor.

I have a concern that I really hope you will help me with. I recently got banned from Tinder, even though I believe it wasn't my fault as I didn't violate any rules. I am shocked at how Tinder functions, banning users without proper investigation 🥺. I suspect that I got banned because a man used inappropriate language towards me and I responded. Unfortunately, I was the one who got banned. I hope to receive justice in this matter. Using Tinder is a way for me to alleviate stress, improve my English, and learn other languages. It's fun for me, which is why I am sincerely hoping to have my account reinstated. In the future, I will simply unmatch or block anyone causing issues. I am really hoping that you can assist me in getting my Tinder account back. Thank you so much. 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🤧

I hope my concern is heard, and I really hope for your help. I was banned on Tinder, but I believe it was unjustified as I didn't violate any rules. I was surprised by how Tinder operates without verifying before banning someone. It seems I was reported because I reacted to a man using offensive language towards me. Instead of him, I ended up banned, which seems unfair. Tinder is my way of relieving stress and practicing languages, so I really wish to have my account reinstated. In the future, I plan to just unmatch or block anyone causing issues. I'm truly hoping for your assistance in getting my Tinder account back. Thank you very much.

I hope my concern is taken seriously, and I am really counting on your assistance. I find it unfair that I have been banned from Tinder when I have not violated any rules. It is surprising to see how Tinder operates by banning users without proper investigation. I believe the ban might be linked to a situation where a man used inappropriate language towards me, and when I responded, I was the one who got banned. I am looking for fairness and justice in this matter. Using Tinder has been a source of enjoyment and a way to practice languages, which is why I am eager to have my account reinstated. In the future, I will simply unmatch or block anyone who behaves inappropriately. I sincerely hope for your help in recovering my Tinder account. Thank you very much for your assistance. Email: [redacted] Phone: +[redacted]67

Hello, I am requesting a refund of the automatic charge of €22.94 for March on my Hugo Marly account. The auto-renewal was meant to be activated by default, but I did not intend to use it. I want to cancel the Gold subscription, disable auto-renewal, and no longer use the application. Thank you in advance.

Hello, this morning, I was banned from Tinder. It seems you may have mistaken me for a fake profile, which I am not. I work in the Communication Department of the City of Grenoble. I use Tinder with my work email address, [redacted] I was quite pleased with the two dates I had lined up. Last night, I encountered a fake profile. The person themselves unmatched me. I understand the need to be cautious. Could you please check this and allow me to reconnect? Thank you in advance. I have also reached out to support for the same request. You can reach me at [redacted] if needed. Warm regards, Carole Gaillard.

Hello Tinder support, I am new to using Tinder and have only been using it for less than a month. Due to my limited English skills, I am uncertain about the specific rules of Tinder. I have deleted my account twice in order to change my name, and unfortunately, my account was banned on the third attempt. I am unsure about the reason behind the ban and would like to appeal to have my account reinstated. I hope you can explain to me what mistake I made that led to the ban and provide guidance on how I can regain access to my account. All the photos on my profile belong to me. I appreciate any assistance you can provide in this matter. Thank you.

I purchased Tinder Gold two days ago and was unexpectedly banned today after sending a few messages. I am extremely frustrated and would like a refund. Thank you for the purchase confirmation details provided.

I am writing to request the lifting of the ban on my account. This morning, upon opening the app, I was prompted to complete a puzzle, which I successfully did. Upon reopening the app, I was instructed to take two pictures in different poses. I submitted them, but given that I had just woken up, the quality may not have been optimal. To my dismay, after waiting for the pictures to be verified, I received a message that my account had been banned for alleged terms of use violations. I am perplexed as I believe I have not breached any rules. This ban appears to be a mistake. I have used Tinder for years, providing a good way to connect with new individuals. My new account has already led to great matches. I hope this misunderstanding can be resolved promptly, and my account can be reinstated. I thank you for your attention and assistance in this matter. Best regards, Nour

Hello, I have been attempting to regain access to my account for nearly two years now. Despite numerous email attempts, I only receive unhelpful automated responses. Following a difficult breakup, I discovered my ex's associates were orchestrating my removal from the platform through false reports. Despite my appeals to Tinder, my pleas have fallen on deaf ears. Other dating apps do not compare, and I simply desire a fair chance to utilize the platform like my peers. I even proposed a trial period to prove my adherence to the terms of service. It is disheartening that a platform that promotes inclusivity has not given me the opportunity to provide my side of the story. I believe a permanent ban is excessive, considering the circumstances. I urge Tinder to reconsider and offer me the chance to engage with fellow users in a fair manner. I request a meaningful dialogue and a chance to rectify the situation. Thank you.

I have been facing issues with my account on the phone app. Despite creating a new account and verifying it, my original account was still banned, though I did not violate any rules. Even after verifying multiple times, my email and phone were still blocked. I have tried reaching out for help several times, but the tickets seem to be assigned to others. I simply want to connect with one specific person on the app, but it seems impossible. I am continuously being locked out and banned without justification, despite following all the rules. I am looking for a resolution to these recurring problems to prevent them from happening again.

I am the person in the picture, but I am more well-dressed and have makeup on. Unfortunately, my email and phone were banned because I was mistaken for someone else, despite being verified before. The app doesn't recognize me using my email or phone, making me create a new account repeatedly. I'm very upset about this situation. I have contacted three different support representatives, and they keep redirecting me to others. Can this be resolved soon?

Hello, I am experiencing a major issue. My account has been suspended. I have always been perfectly respectful in my communication. I believe it is because in my last conversation, a woman asked me what I thought about war and I mentioned the word "Poutine." I think that's why. Can you please review my message and see that I have not violated any of Tinder's rules and reinstate my account? I had a paid subscription. My username is Eric. Thank you.

To whom it may concern, I am writing to address a serious issue I have encountered. My account has been mistakenly banned, leading to a ban on other dating apps within the same group. I have not received any specific details regarding the reason for the ban other than a vague mention of violating terms of service. This is untrue as I have actively used Tinder for years with full compliance. While I acknowledge the need to address reports seriously, I suspect a potential cyber or targeted attack aimed at having my account banned maliciously. Lacking information, I can only assume it might stem from being reported, though conversations have always adhered to the rules. I urge a thorough review of this situation to identify the source of the report, considering the significant investments I have made in these apps. This unprecedented ban has left me both frustrated and puzzled. Sincerely, Andrez O’Sullivan

On the evening of March 24th, I signed up for Tinder and completed my profile verification. After briefly exploring the app, I logged in the next morning and was asked to verify my account by selecting pictures with seals multiple times. Following this, I was prompted to upload two photos for analysis. Shortly after, I received a notification that my account was banned for allegedly breaking the terms of service. I believe this to be a mistake as I had only used the app briefly. I have tried reaching out via email, but have not received a response yet, and I am unsure if I used the correct email address. I am seeking assistance to resolve this issue and would appreciate any guidance on how to proceed. Thank you.

Dear Sir/Madam, I have never had a Tinder account, but every time I try to create one with my number: [redacted] [redacted] [redacted], it tells me my account has been banned. I made the mistake of giving my number to a friend for her to create an account. Can this issue be resolved so that I can create my account properly this time? I have tried reaching out to Tinder, but the responses were not what I hoped for. Please assist me as I have reviewed the terms and believe I have not done anything wrong. Sincerely, Aniela

I recently got a notification from Tinder stating that my account has been banned while I was vacationing in Morocco. Tinder asked me to verify my account with a photo, which I promptly did. I've been trying to understand why Tinder believes I violated their terms, but I haven't been successful in getting any clarification. I really just want my Tinder account back as living on an island severely limits my dating opportunities, and Tinder has been a great platform for me. I want to emphasize that I have not engaged in any misconduct. Thank you.

Hello Tinder team, I apologize for any confusion. My profile was banned because I did not complete the verification with the selfies. I misunderstood the request, thinking it was an attempt by a hacker to access my account. Now I realize it is a standard procedure from Tinder. I value the app greatly for helping me build relationships and I would appreciate it if my account could be reinstated. I understand now that I need to submit selfies for identity verification. Thank you for your understanding.