Tinder Customer Service Issues

Hello, I was banned from Tinder approximately seven months ago. I am eager to know the reason for this block as I have not received a clear explanation thus far. I have reviewed both the Community Guidelines and Terms of Use and have not identified any specific violations on my part. If I unknowingly breached any rules, I sincerely apologize. Despite my repeated review of the guidelines, I acknowledge my error. Over time, I have had multiple Tinder accounts, but I have always maintained just one at a time. Occasionally, I would delete my account to reset my matches. I assure you that I intend to adhere to your policies moving forward with just one account. I understand that my past actions may not have been against the law. Regaining access to my account would greatly enhance my social life, especially after a recent breakup and relocation to a new city. Having my account reinstated would facilitate connecting with local individuals. I never received a warning prior to my ban, and I am eager to understand the rationale behind it. Please advise if there are steps I can take to regain access to my account. This is significant to me. I have previously subscribed to Tinder Plus and am willing to purchase Tinder Gold upon reactivation. Thank you, S.M. +[redacted][redacted]

Yesterday at 10:19am CST, I mistakenly trusted a person (a friend) on Snapchat with the username "Andrealily18." This individual somehow manipulated Tinder to send me a text to my cell phone containing a 6-digit code. They then requested that I send them the code, which I did out of trust. Unaware of their malicious intent, I regret my actions and have learned from this situation. I urge you to review my Tinder account activity from its inception, as I have never violated any terms, conditions, or policies. This incident occurred on 04/15/[redacted] due to Andrealily18 impersonating me online. I sincerely request the reinstatement of my Tinder account, with heightened security measures in place. I vow to vigilantly monitor my account and never share verification codes with anyone again. I appreciate your attention to this matter and hope to restore my account. Sincerely, M.J. Cross.

I purchased the gold subscription last month on the 15th. However, a few days later, I decided to cancel my subscription as I had hidden my profile and wasn't interested in dating anymore since I already have a boyfriend. I made sure to cancel immediately even though I knew I would lose out on a month's worth of benefits that I didn't intend to use. After canceling, I uninstalled the app. Today, I received an email from Tinder stating my subscription was renewed, which is concerning because I didn't receive a code or confirmation number when I canceled, like I did when I first signed up. I reinstalled the app today to cancel my subscription again. I attempted three times, and I believe the last attempt was successful. I kindly request a refund for the renewal and confirmation that the subscription has been canceled. It's frustrating to have paid last month to opt out and yet face the same issue again due to a possible system glitch. Your prompt assistance with this matter is greatly appreciated.

I recently had my Tinder account banned for a vague 'terms of service violation' with no option to challenge it. I'm frustrated as I am unaware of what caused the ban. It's disappointing to lose potential connections during a challenging time like the pandemic. Tinder should consider implementing a warning system or an appeal process for users. I am keen on having my account reinstated.

Hello, My name is Alfred Carracino, a 24-year-old male, and I was banned from Tinder approximately 2-3 months ago. I acknowledge the reason for my ban and have been attending therapy to address it. In the past, I had a toxic outlook on dating and communicating with women, leading me to make hurtful and inappropriate comments. I deeply regret my behavior and the negative light it may have shed on Tinder. I want to clarify that I am not an incel, despite being called one during an interaction on Bumble. I have since worked on improving my self-esteem and understanding of how to respect and treat women properly. I kindly request a second chance. Thank you, Alfred

I am experiencing confusion with the app's recent performance. In the past, I easily found matches, both before and after upgrading to a premium account. However, in the last two years as a paying member, the number of matches has significantly decreased. Previously, I would get one or two matches daily, but now I'm lucky to get one every few weeks, despite using boosts and super likes. Today, after boosting my account, I didn't receive any matches. I don't want to criticize the app, but I've noticed the same problem among my friends who use it. I would appreciate assistance in resolving any issues, like a potential "blacklist" problem, as I have supported the app financially for two years only for it to become ineffective. Thank you.

I stopped using Tinder a while ago because I kept encountering errors when trying to open the app. Despite deleting and re-downloading it, I couldn't access it easily. Frustrated, I decided to take a break. Upon trying to log in again, I discovered my account had been banned. This confuses me because my interactions on the site have always been positive and I've only used it to meet new people. Considering my phone number has been used in the past for creating fake accounts, could someone have accessed Tinder using my number? I'm hoping for clarification on this matter as I value using your service and would be disappointed if I couldn't continue due to hacker activity. I'm looking forward to resolving this issue together. Best regards, K. Berg

Hello, my name is Joseph B., and I'm reaching out regarding an issue with my Tinder account. I haven't used the app in over a year, and upon trying to log in recently, I discovered that I have been banned. I suspect this may have occurred when my roommate attempted to access her account using my phone number during March 6th or 7th. It appears that due to her previous ban, my account got banned as well. I didn't realize this connection at the time. I would like to have my account unbanned since I wasn't involved in any violations. I appreciate your assistance in resolving this matter promptly. Thank you.

I signed up for Tinder Gold and paid for a six-month subscription. A few days later, I matched with someone and deactivated my account. They have already charged me for the full six months, but I'm no longer using the subscription. I believe it would be fair if they could charge me only for the days I was active and refund the rest. Username: Wanjiku Email: [redacted] Card number charged: 4[redacted] 5[redacted] Full name: Hannah Wanjiku Mwangi Expiry: 09/22 CVV: [redacted]

I need assistance regarding an issue with online dating. I accidentally unmatched with my date and am seeking help to reconnect with him. He is a business owner in construction, located about 16km away from me in old Delhi. I have attached his photo for reference. Any help is appreciated. Thank you. Date of Issue: [redacted]-05-03 This incident has left me feeling upset and at a loss. I am eager to find a way to reconnect. If possible, please provide his phone number or email so we can get in touch. Your prompt assistance is greatly appreciated. Sincerely, Ammara S. Kondhwa NIBM, Near Bakers Point India, [redacted]

Hello, I have a Tinder account that has been banned after more than 10 years of use. I am surprised by this and unsure why it happened. I have encountered people who misunderstood me and some who were rude or abusive. I simply unmatched them and moved on. It's possible someone provided false information out of anger. I always strive to be polite on the site and try to handle situations involving other members respectfully. If given the chance, I will be more careful to follow the rules. I apologize if I made any mistakes and hope for your assistance in restoring my access to Tinder. Thank you for your cooperation.

My account got banned in July [redacted] without any proper explanation besides breaking the terms. I want to clarify that I am of legal age, my photos are not inappropriate. Regarding my language, it may be debatable, but I believe it does not warrant a ban. I am a genuine user, not a fake profile or an identity thief, which are common reasons for bans. I suspect my account was mistakenly banned by an automated system without a thorough review. Despite numerous attempts, I have not been successful in contacting support or creating new accounts. It has been almost a year, and I request a review of my case, an explanation for the ban, and if possible, to lift the ban.

Hello, I hope you are doing well. I recently discovered that my Tinder account has been banned and I am unsure about the reasons behind it. This came as a surprise to me, and I would like to understand why this action was taken. I would greatly appreciate the opportunity to resolve this matter. If I unknowingly violated any rules, I sincerely apologize and would like to rectify the situation to prevent any future occurrences. I am also considering the possibility that my account may have been mistaken for a fake profile. I truly hope this issue can be clarified, and I extend my apologies if any unintentional mistakes were made. I look forward to your response. Please feel free to reach me via email at [redacted] Thank you for your assistance. Best regards, Ben

I have a PLUS membership on Tinder and use the Android app on my mobile phone. Two weeks ago, I encountered an issue where I couldn't access my profile on the app. Despite reaching out to Tinder through their webpage form, I was unable to resolve the problem. Even after following their instructions to create a new account and link it to my PLUS membership, the app still won't recognize my membership due to technical issues. I've been trying to communicate this to Tinder's customer service via email, but have only received unhelpful responses. While they mentioned escalating the matter to their technical team four days ago, I haven't heard back since. I feel frustrated and disregarded as I've paid for a service that I can't fully utilize. My profile is active but blocked, leaving me unable to use the service effectively.

I'm concerned as I've been banned from three apps in just 12 hours without any valid reason. First POF, then OkCupid, and now Tinder. I've been a responsible user for years without ever violating community guidelines. I don't send inappropriate messages, post offensive content, or engage in any harassing behavior. My profiles and emails comply with the rules. It's unfair to be banned suddenly without explanation. As a loyal gold member, I've supported these services for years and plan to renew my membership soon. I kindly request a thorough review of my case to understand why this has happened. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention. - D. Pedersen

A few days ago, my Tinder account was mistakenly banned. It was unexpected as I have always abided by the rules and shown respect to others. There seems to be an issue with the algorithm or possibly my profile was compromised. It is unclear why this happened, but I want to emphasize that I have not engaged in any misconduct. As an active female user of Tinder in Germany, the app holds significant value for me, and I have never encountered any problems with it previously. There are limited options to connect with people in my area, so I am disappointed to be unable to use the app. Despite my attempts to reach out to support and explain the situation, I have been informed that appeals are not considered, disregarding the wrongful nature of my ban. I am seeking assistance to establish communication with customer support in order to regain access to my account. Thank you for your help in advance!

Unfortunately, my Tinder account was recently banned. I was simply engaging in friendly conversations when I received a message that may have been mistakenly reported as solicitation. The message was in response to someone inquiring about a painting in my profile picture. I shared the painting's title, artist's biography, and a link to a site where the image could be purchased. The link I provided was to alamy.com. Regrettably, this seems to have triggered the ban on my account, as the next time I logged in, I was greeted with the notification that my account had been banned.

I previously contacted your team on April 16, [redacted], regarding an owed refund that I have yet to receive. Unfortunately, the only responses I received were automated ones from "gethuman," which didn't address my concerns. I am still waiting for a proper reply from a real person. I am disappointed in Tinder's customer service and regret using the platform. I never authorized the charge of $80, and it's frustrating that my issue remains unresolved. I urge others to be cautious with providing their payment details on this site. Hopefully, this message will prompt a human response and facilitate the return of my funds.

Hello, I hope this message finds you well. I recently had my account banned, and I was unaware that my profile might have caused offense to someone. I sincerely apologize for any unintended harm caused, and I am willing to make necessary changes to my profile. I am seeking assistance on how I can have my account reinstated. I was in communication with a woman whom I may pursue a relationship with, but unfortunately, I don't have her contact information yet. Therefore, it is crucial for me to have my account unbanned to potentially connect with her. I am open to any guidance or steps required to rectify the situation. Thank you for your attention to this matter. I kindly request for my account to be unbanned. Being banned indefinitely seems excessive for a mistake made unknowingly. It's important to promote love and consideration for others' feelings, and I believe I deserve a chance to correct the issue. Thank you for your understanding and assistance in resolving this issue. Best regards, Rob

Hello! I am having an issue with my Tinder account being blocked. After carefully reviewing your policies, I found that I have not violated any of them. I always engage with users respectfully, avoid posting mature content, refrain from sending spam, and never offend anyone. Although I don't log in frequently, it should not lead to a block. It is possible that my account was blocked in error. I kindly request your assistance in reevaluating the situation. I value using your app and hope to be able to continue doing so. Thank you in advance for your response. Warm regards, P.