Tinder Customer Service Issues

I have encountered difficulties trying to delete my account several times. The error messages I received may be due to reports on my account or some sort of freeze preventing its deletion. On my ninth attempt, I received a notice that my account was banned. I had paid for the account and now wish to access it again to request a refund and delete it permanently. I maintained that my account was not violating any rules, as it was not a couples account, and I clearly stated my intentions. Although I alluded to seeking a casual connection, I did not expect to be reported and banned. I kindly request access to my account to facilitate its removal and process my refund.

Hello Tinder Support, I am seeking clarification regarding the recent ban imposed on my account. Last week, I received a warning followed by an official ban, yet I am unsure of the specific reason despite reviewing the rules and terms of service. As a loyal paying user, I respectfully request insight into the violation committed to prevent any recurrence. I have not received an email or explanation thus far, and I apologize for any unintended disruptions. I am eager to understand my mistake and demonstrate my commitment to abiding by the guidelines. I would appreciate it if your team could investigate my activity and communicate the issue clearly. I hope to rectify the situation and seek an opportunity to continue using the platform responsibly. Thank you for your assistance. Sincerely, Greg

I was messaging with a man named "Ric" on Tinder yesterday morning, June 27, [redacted]. We chatted for about 30 minutes until the app showed he was 42 miles away from me in Newark, NJ, despite us both initially being closer. Sadly, the app disconnected us before we could arrange to meet. Ric has white hair and a main profile picture with him in a navy shirt with large white flowers. I believe we had a real connection and would like to reconnect. If possible, please provide me with his profile link or pass along my contact details to him. Thank you. My name on Tinder is either Kathy Bowlin or Kathryn Bowlin.

Hello, I recently discovered that my Tinder account has been banned, which has left me feeling quite puzzled and disheartened. I have faithfully abided by the platform's rules throughout my many years of usage, diligently familiarizing myself with any updates and regulations. On Tinder, I've encountered various experiences, both positive and negative, and have always been vigilant in reporting any individuals attempting to engage in spam or scams. Despite my efforts, my profile has been unexpectedly banned, causing me great distress. As a dedicated Platinum subscriber who values the services Tinder provides, I was looking forward to exploring features such as adding Spotify to my profile. I am genuinely unsure of any rule violation on my part and sincerely hope that this matter can be clarified and the ban revoked. I kindly request a review of my account activity to shed light on this situation.

I made an error by creating a Tinder account a bit before turning 18, hoping to make new friends after moving to a new town. Sadly, I got banned due to my inaccurate age information. Recognizing my misstep, I now grasp the importance of honesty on the platform. Understanding the terms and guidelines, I am sincerely sorry for breaking them. Planning another move and almost 19, I kindly request a chance to reinstate my account.

Subject: Request for Account Re-Activation Hello, I am reaching out regarding my recent account suspension on Tinder. I have been a Tinder user for several years and found the platform to be very helpful in meeting new people. I am disappointed about being banned and would like to understand the reason for this action. I value the connections I have made on the app and would appreciate if my account could be reinstated. Kind regards, Nina

I apologize for the early message. I am seeking assistance regarding the extended ban on my account. Despite changing my phone number, the ban remains in place. The only conceivable reason for my suspension seems to be my encounter with scammers on the platform, who made inappropriate demands for money. I firmly declined their requests. I request your support in resolving this matter promptly. Thank you for your help. My contact number was [redacted], and I am currently located in Thailand.

I previously had a Tinder account many years ago which I didn't renew. I signed up for a new account on July 4th this year, and it was working fine until today. Suddenly, it has reverted back to my old account with all the old history. I appear to have lost messages and likes from last Sunday, including one very important message. I need this issue to be fixed as soon as possible. If the system is not reliable, I don't want to continue using it and waste my money. Please rectify this matter at your earliest convenience. Thank you in advance. Regards, Clive S.

Dear Tinder Team, I recently discovered that my Tinder profile has been locked, which is confusing because I have not violated any guidelines. I would appreciate it if you could review my account and confirm that there are no violations, allowing me to use your service again. I suspect my ex-boyfriend may have reported me. Other than that, I cannot think of any reasons for the lockout as described, because I have followed all the rules. My email is [redacted] and you can reach me at [redacted][redacted]. Thank you! Best regards, Jacqueline

After meeting up with someone from Tinder, they played a prank on me by taking my phone and sending inappropriate messages to people on the app. This caused my account to get shadowbanned, and after blocking him, I had to create a new account. Unfortunately, using the same number led to the new account also getting shadowbanned. I'm frustrated by this situation as I didn't do anything wrong. I wish there was a way to fix this or create a new account without facing the same issue. It seems like being shadowbanned is permanent, and I'm hoping for some guidance on how to resolve this and get my account back to normal. Thank you.

Hello! I paid for the Gold plan with a boleto option through B. Brasil online two days ago at 8 p.m. Since it's been over 48 hours, the payment should have gone through. I attached the payment receipt below. However, I am still being charged, and I haven't seen any site improvements. I already have a free profile on Tinder on my PC. I am waiting for payment confirmation and to receive the benefits of the Gold plan. I checked my profile, but I haven't received any benefits, and the pagsmileteam keeps charging me. It seems like Tinder hasn't acknowledged my payment. I have the payment confirmation available.

I recently received a statement from my benefits card service and noticed charges from Tinder that I did not authorize. I don't use Tinder and have not subscribed to their services, yet I see charges of $29.99 per month and multiple $9.99 charges. Since my card does not provide regular statements, these unauthorized charges are concerning, especially on a state-issued benefits card. I have requested a refund for all charges and have contacted the card provider to investigate further. They advised me to reach out to resolve the issue before they intervene.

I don't understand why I got banned. I haven't said anything inappropriate except for pointing out when some women are rude to me. I have a platinum membership, so I don't get why I can be banned without any evidence. It's unfair that one person's word is enough to get me banned. I haven't done anything wrong; some girls on the platform try to deceive, steal, and lie. Can someone please clarify this situation for me?

I shared my number with a girl I was chatting with on Feeld, not Tinder. After giving her my number, I received a verification code from Tinder and got banned shortly after. The girl admitted to sending the code but claimed it was related to her business and pressured me to share the code before it expired. I have evidence of our conversation, but since Tinder lacks an appeal process, I am unsure how to recover my account. I am worried that she may have access to my banking details linked to my Tinder account. Any advice on clarifying the situation and understanding potential risks would be greatly appreciated.

Hello, I recently got signed out of my account, probably due to low storage and a phone crash, and now I can't log back in. The main problem is verifying my account through the email linked to it, as I no longer have access to it because it's associated with a school I no longer attend. Also, I changed my phone number from +44 [redacted] to +[redacted]64 due to traveling in Jordan. However, I am leaving Jordan today and won't have access to this number, so I'd like to address this quickly while I still can. I've been a loyal Tinder Gold user for years and would prefer to keep my current matches instead of creating a new account. Additionally, I'm traveling to Lebanon, which is facing a crisis with food, electricity, gas, etc. It would be helpful to communicate with existing matches, like Elie, to make my stay in the country easier. Thank you for your help with this issue. Alex

I was unaware that I would be charged $[redacted].19 upfront. I saw it mentioned as $9.99 per month, which is what I expected. I didn't find any close matches on the app using my details - my name is Bradley Martin, born on 7/16/[redacted], under the name Brad, with the email [redacted] I used the app briefly for only a day or two, then unsubscribed and deleted my account. I have screenshots of my purchase that clearly display $9.99 per month, with the ability to cancel anytime. I assumed it would be $9.99 for the first month and onward. The unexpected charge has left my account overdrawn. Seeking a refund, as the app lacks suitable matches nearby. I've promptly canceled all services. Please refrain from charging me again. Contact me after 5 pm EST at [redacted]. Appreciate your understanding and the prompt refund. Thank you and have a good day.

I recently bought Tinder Gold after waiting for a while. I was unsure if it would be worth it, but to my surprise, it is. However, while using the app, I encountered a pop-up offering to make me the first like on everyone's profiles for an extra $6 on top of the $19.99 I paid. After purchasing it, now I see charges of $19.99 and $26. I wish to have this service I didn't fully understand removed and refunded. I am frustrated and even contemplating cancelling my Gold membership. I hope Tinder can provide me with a clear explanation and maybe offer me a reason to continue using the service.

Hello! I am Oana Claudia Mic, a member of your community. I was banned from Tinder last night, and I am unsure of the reason. My conversations are respectful, my profile pictures are tasteful with famous paintings uploaded, and my intention was to create an art statement of who I am. I had a consensual passionate conversation with someone. If my pictures were offensive to anyone, I apologize and will ensure to only use non-artistic images in the future. I aim to keep things at a regular level that is understandable to everyone. Thank you for your time, and I hope to be unbanned soon.

Recently, my Tinder account got banned, even though I followed all the community guidelines. I suspect someone might have impersonated me and reported my account wrongly. This suspicion arose after a person I was chatting with on July 5th told me that someone was using my photos and name on Hinge, a platform I don't use. I fear if this can happen on other sites, it might have occurred on Tinder too. I've already contacted Tinder, but their responses were unsatisfactory. I've never received any prior warnings or taken actions against the policies. It's crucial for me to understand the exact guideline violation, as I've always been respectful online. Ultimately, I wish for my account to be reinstated.

When I try to send a message to a match, I encounter a notification saying "Catch us on the flip side. Swyping is better in portrait mode," even though I am in portrait mode and not trying to Swype profiles but compose a message. This issue started recently and only happens when writing messages, not when Swyping unless the phone auto-rotates. I've attempted to lock the orientation in portrait mode and disable auto-rotate, but the problem persists. I use an Android phone and haven't faced this problem with other apps or sites before. Unsure if it's my phone or Tinder causing this. Seeking a solution.