Tinder Customer Service Issues

Subject: Request to Restore Tinder Account Hello Tinder Team, I reached out to you over eleven days ago seeking assistance in recovering my account. The issue arose when I attempted to set up my Tinder account on my computer. Although I received a confirmation password from Google, I encountered difficulties setting up the account. Subsequently, I tried logging in on my mobile device using my email address and phone number. Although I successfully received a login code on my phone, Tinder prompted me to create a new account instead of accessing my existing one. Despite numerous login attempts using my email [redacted] and mobile number +43[redacted]2, I have been unable to resolve this issue. I initially contacted Tinder support services on January 25, but regrettably, the problem remains unresolved. I kindly request the restoration of my Tinder account or, alternatively, a refund of the payment made on January 16 for Tinder Plus, charged to my American Express card ending in 3[redacted]00 [redacted]. Best regards, Nata

Hello, my name is Andrew P. I am experiencing an issue with my Tinder account. I tried logging in and found myself signed out. Despite using my two email addresses and my phone number, Tinder is unable to locate my account. I had also subscribed to Tinder Gold, which I can provide proof of payment for. I have created a new account, re-subscribed to Tinder Gold, and started over. I hope to avoid being double-charged and perhaps merge the two accounts. This is my second email regarding this matter. I appreciate your prompt response. Thank you.

Hello, I recently reviewed my bank statement and found that I have been charged consistently over the last 4 months. This situation is frustrating because I initially enrolled for a one-month subscription only and subsequently got banned without explanation. Despite reaching out in the past seeking clarity on the ban, the responses I received redirecting me to the community guidelines were vague. Being unjustly banned is bad enough, but being charged for a service I couldn't access due to the ban for 4 months is unacceptable. I would appreciate a refund for the charges during this period since I was unable to utilize the app while being banned. I terminated my membership immediately upon being banned, yet I continued to be billed $5.30 monthly despite the circumstances, which is unprofessional. I request a resolution to this matter. Best regards, K. Bushey

Good evening, I am writing to ask for help with my issue on Tinder. About a month ago, I included a direct link to my OnlyFans page in my app bio. I was informed that having this link was not appropriate. I then changed it to a link that didn't directly lead to the site. I want to clarify that the inclusion of OnlyFans is symbolic, as I strive to respect rules and norms. I acknowledge that I made a mistake in my Tinder history. Additionally, some users have explicit photos on their profiles, which I have never posted myself, yet my account was suspended. I understand the reason behind it, but I would like to request reconsideration for the reactivation of my account or at least the opportunity to create a new one. People make mistakes and should be accountable for their actions. Therefore, I hope for a chance to rectify this situation. If not, I will have to explore legal options. Thank you.

I have been banned from my Tinder account. Hello Tinder, my name is Aminata Doumbia, and I am a 26-year-old living in Bamako, Mali. A few months ago, I joined Tinder, but now my account has been suspended for a month. I have attempted to create new accounts with different Google accounts and phone numbers but I believe my mobile device has been flagged. I have completed my studies and hold a master's degree in management from the Faculty of Economics and Management in Bamako. I am not involved in any fraudulent activities. Please assist me in restoring my Tinder account. Thank you.

Hello, I encountered an issue on Tinder while messaging with a match. When I tried to respond, I was in a location without Wi-Fi, causing my phone to connect to a nearby network. This led to the main messaging screen not loading properly, with pictures missing and a message showing a red dot. I attempted various solutions like disconnecting from all Wi-Fi networks, using data, restarting my phone, logging out, and updating the app, but the message wouldn't load, and the match disappeared. Despite my efforts, nothing has worked so far. I'm feeling disappointed and unsure about what to do next. Any assistance would be greatly appreciated. Thank you.

Hello, this happened in January [redacted]. I had downloaded the application a few days after my birthday (when I turned 18). Over the course of one or two weeks, I met some people and had conversations with them. It was really enjoyable. Suddenly, my account was deactivated. I am not sure why, but I suspect it's because of my age. I had just told a match that I was born in [redacted], so perhaps they reported me. However, I was born on January 21, [redacted], and at that time I was 18 years old. So, I don't understand why my account was suspended. I would really like to recover my account. Thank you, regards

I have been using Tinder for many years and subscribing to the passport feature for about three years. Today, when I tried to log in, I discovered that my account had been suddenly banned. I have always followed Tinder's policies and community guidelines and even reported users who violated them. I appreciate that Tinder operates in various countries, facilitating connections in new locations. I am willing to continue using the passport service. It is disheartening to be banned without any evidence of wrongdoing. I believe in the principle of innocent until proven guilty. I am confused about the reason for my ban and feel helpless without a way to defend myself. Can you please assist me in resolving this issue? I believe there must have been a mistake.

After my phone was reset during repairs a few months ago, I had to re-login to all my apps. Despite having all my information, I couldn't access my account on Tinder; the app prompted me to create a new account instead. I attempted to reach out to Tinder for assistance, but the response was not helpful. I ended up creating a new account. Within three days, I found myself logged out of the app yet again. I encounter the same login issue each time, where I input my phone number, verification code, and email only to reach a dead end with the option to create a new account. The situation seemed triggered by a failed login attempt on my laptop, followed by being logged out on my phone. The cause remains unclear despite my efforts to troubleshoot.

Dear Sir or Madam, Unfortunately, I cannot locate a German B2B contact on your website, so I'm reaching out to you here. I am interested in knowing if we have permission to use your name "Tinder" and screenshots from your app in our ebook. Kindly redirect me to the correct department if I have contacted the wrong person. Thank you! Best regards, Brnada Kristian

Hello, I experienced a name display issue on my Tinder account. Despite changing my Facebook name from Cyrillic to Latin, my Tinder name remained in Cyrillic. This has caused confusion as people assume I'm Russian due to my name appearing this way. I looked into solutions involving deleting and reinstalling my account, but find this process cumbersome, especially as a Gold paying customer. I prefer not to change my Facebook name back to Latin for privacy reasons. If there is a straightforward way to change my Tinder name to Latin/English without deactivating my account or altering my Facebook name, that would be ideal. If not, regrettably, I will cancel my paid subscription. I hope this issue can be resolved promptly. Previous Facebook name: Philip Petrov (Latin) Current Tinder name: Филип Desired Tinder name: Philip Thank you for your assistance. Best regards, Philip

Subject: Appeal for Tinder Account Ban Hello Tinder Team, I am reaching out to discuss the recent ban imposed on my account. I have been a user of your app for many years with the intention of meeting new people and potentially finding a meaningful connection. Unfortunately, I found myself banned without a clear explanation. Determined to give it another try, I created a new account, only to face a repeated ban. I am writing to seek clarity on the reasons behind the bans and to request the possibility of having my account reinstated. I acknowledge any past behavior that may have contributed to these actions and sincerely hope for an opportunity to use Tinder again. Thank you for your attention to this matter. Best regards, Brennan

Good afternoon, I am Julian Andres Cano, identified with citizenship ID number [redacted], born in Riosucio, Caldas, Colombia. I have a favor to ask, about 10 years ago I met a person and we had a relationship where we lived together for almost a year. Due to life circumstances, we had to separate. Unfortunately, I lost her phone number when my phone was stolen after we stopped seeing each other. I know her family is in Pereira, Risaralda, Colombia, but I never visited them with her, so I don't have the exact address. Towards the end of [redacted], beginning of [redacted], I completely lost contact with her. Recently, almost 5 years later, I noticed she has an account on Tinder. I have a screenshot of her profile, but it doesn't provide any specific information. My request is to somehow let her know that I have been searching for her all these years. I have a new phone number and address, but I don't know how to reach out to her. Her name is Yenni Vannesa Guevara Tusarma, and she is a Tinder user. I am not a premium user, and I believe she isn't either because there was no recent activity shown. I ask from the bottom of my heart to convey this message to her. My request is not to be given her phone number as it would violate her privacy, but to find a way for her to know I've been searching all these years and that she can contact me. I appreciate any information provided and will be eagerly waiting, as I am one step away from finding her physically since she has an account on Tinder. Thank you so much.

Hello, I recently created an account with my phone number +82 10 6[redacted] and email [redacted] I upgraded to a premium membership but encountered login issues on the app. After managing to log in via phone verification, I tried accessing Tinder on my PC for the first time and was prompted for email verification, which I can't complete due to account issues. I then created a new account with the same phone number and a different email, [redacted] My name is 성은, my age on the previous account was 31 and is now 32 on the new account. I have similar photos and profile information on both accounts. I wish to transfer my premium membership to my current account. I'm unable to access my previous account's email used when I was a teenager. Any assistance with transferring the membership would be appreciated. Thank you.

I have encountered issues accessing my Tinder account on my phone due to verification code requests. Upon trying to use Tinder on my PC, a new issue arose with the requirement for email verification, which I cannot fulfill as my previous email is inactive. As a solution, I created a new account with my current email address, [redacted], retaining the same phone number. The previous account is under the name 성은, 31 years old, while the new one reflects my current age of 32, with similar pictures and introduction. I had purchased a premium membership on the old account and seek assistance in transferring it to my new one given the login obstacles related to the former email. Thank you for your assistance in resolving this matter.

I recently downloaded Tinder and purchased a one-year Tinder Plus subscription. However, after liking around [redacted] profiles, I started receiving likes but couldn't see who they were from. Despite trying various troubleshooting steps like checking my Wi-Fi, global settings, location settings, and even using different devices, I still can't see any profiles on Discovery. I've also adjusted age ranges and distance settings, but nothing seems to work. I don't want to delete my account and lose access to Tinder Plus, but I'm stuck without any matches appearing. Since Tinder doesn't have customer support, I'm at a loss for what to do next.

Hello, I got banned in January, probably for spamming. I discovered my friend used my phone to swipe right on many accounts for an hour, which led to the ban the next day. I wasn't upset then, as I've been working on self-improvement. I planned to wait until I had better pictures for more suitable matches. I want to clarify that I am genuinely looking to meet women and not a spam bot. I'm a 19-year-old freshman at UB living at home, and due to COVID, Tinder has been my only way to meet girls. Bumble isn't great either. I hope there's a chance to lift my ban, and I assure you there won't be any more spamming. Best regards, Gilad

Hello, I have been unable to access my Tinder account for years. Recently, I have been interested in using the app again. I suspect my account was banned because I had used a fake profile picture. I admit this was a violation of the app's terms and apologize for my actions. I am willing to update my picture accordingly if my account can be unbanned. Thank you, Yogesh

To Whom It May Concern, I have been using the Tinder app for only a month, and four days ago, a verification screen appeared asking me to solve puzzles to prove that I am a human. I have been trying to solve these puzzles for almost four days now without seeing the end in sight. I would appreciate some assistance so I can use the app normally. Thank you very much. I look forward to hearing from you soon. Elena D. Get Outlook for iOS

I recently discovered that my account has been banned. After reviewing the possible reasons for this action, I believe it may be due to my use of normal slang terminology in my communication. As I engage with other adults, I did not realize there was a strict policy against slang on your website. A warning or request to adjust my language would have been more helpful than an immediate ban, especially since I am a paying customer unaware of the violation. I am cooperative and willing to adhere to the rules once informed. Kindly consider unbanning my account. If you prefer not to reinstate my access, I would appreciate a refund. My account is new and this situation has arisen shortly after its creation.