Tinder Customer Service Issues

I am having issues with my account. Initially, I was able to log in a few times but now the app won't load, even after entering the verification code. Upon attempting to delete my account, I was surprised to find out that it has been banned. I am relieved I didn't make any payments; otherwise, legal action would have been necessary. I can't locate Tinder in my program files to uninstall it either. I want my account deleted and I plan to take a screenshot for my records. It seems others have experienced similar unjust bans. Please delete my account and do not use my photos without consent.

I recently reinstalled Tinder just to have a quick look around. I only intended to use the free service. However, I was surprised to see that a payment for a six-month subscription was automatically deducted from my account without my consent. This is unacceptable and against the law since I did not authorize this subscription. I am requesting Tinder to recognize this error, refund the full amount back to the charged account promptly, and rectify the situation. I expect this refund to be processed as quickly as the payment was taken, or I will take additional steps to address this issue!

Dear Team, I have been a Tinder user for almost 3 years and a Gold member, faithfully paying my subscription every month. Today, when I tried to log in, I was shocked to see that my account has been banned. I have never received any warnings or reasons for this action. Given my professional background working in a multinational organization in a senior position, I urge your team to review my account thoroughly as I am confident there is no valid reason for a ban. My privacy concerns are heightened as my personal information remains on your app without my consent. I kindly request the immediate reactivation of my account and a transparent investigation to justify the ban. The situation is causing me mental distress, and I am prepared to escalate this matter to higher levels if not resolved promptly. Additionally, I had a promising connection on your platform, which is now at risk due to this ban. Your urgent assistance in resolving this issue is greatly appreciated. Please reconsider the ban and provide a clear explanation of any policy violation. Your support team plays a crucial role in distinguishing genuine users from fake accounts. I urge you to rectify this situation promptly to avoid further legal actions. Thank you.

I received a phone number from a girl named Miranda on the app, and I followed her request to send a specific picture. Despite my patience and politeness, when I called her, she seemed under the influence and abruptly ended the call, leading to my account being deactivated. I assure you I acted respectfully and appropriately, and I kindly request for my account to be reinstated. I am maintaining multiple long-distance connections through Tinder, and losing access to them in this manner is distressing to me. This situation does not seem just or fair.

Today at 4:25 pm, a payment of [redacted] /- was deducted from my Standard Chartered debit card for Tinder's paid services. However, my paid services were not activated despite the deduction. I request an immediate refund of the money back to the same account from which the payment was deducted, due to the non-activation of the services so far. Contact Number: +[redacted]33 Email: [redacted]

I set my age to be born in [redacted] while creating my Tinder account, resulting in a ban for [redacted] days. I am currently 19 years old and frustrated by this wait. I've attempted to resolve this by re-downloading the app and changing phone numbers, emails, and Facebook accounts, to no avail. I believe the issue is tied to my phone number. I'd rather not go through the hassle of obtaining a new Apple ID or phone number for this simple mistake. While I acknowledge the importance of age restrictions, I feel the extent of the ban is excessive for an incorrect date entry. I seek assistance in resolving this matter as it is unfair and causing me distress. The restricted phone number I used with Tinder is [redacted]. Thank you for your help.

I encountered a woman named Helen, 36 years old, residing in Eastbourne. After she provided her email address, [redacted], I messaged her as instructed. Following that, she responded as "Elena," disclosing she lives in Michurinsk, Russia, not Europe as listed on the site. She expressed interest in forming a connection despite the distance. Elena shared her background, expressing her desire for a serious relationship. She sent photos and mentioned sending more soon. I believe she may not be who she claims based on photos from Tinder and the email. Kindly ban her from the platform. I'm willing to provide evidence if needed. You can reach me at [redacted] Thank you.

Subject: Need Assistance with Account Security and Charges I have not received any communication regarding my account concerns. I urgently require confirmation of the cancellation status of my account due to unauthorized access. Additionally, I request a refund for any unauthorized charges as my account was compromised. I have been receiving unsolicited messages from unknown numbers, which is distressing. Please address this issue promptly. Thank you. Subject: Urgent: Unauthorized Account Access and Charges I urge you to promptly investigate and hold the person responsible for the security breach on my account. I insist on terminating my account immediately due to this breach and seek a refund for the recent charge. The unauthorized activity has caused me significant inconvenience. Thank you. Subject: Follow-Up on Account Termination and Security Issue I attempted to address the security breach on my account independently, but I am uncertain if it has been resolved. Additionally, I am unsure if the account deletion procedure was successful. Please provide me with an update on the status of my account security and closure. I await your prompt response to resolve this matter satisfactorily.

Dear Team, I am currently not using Tinder. Last month, you deducted money from my account without my permission, and this month you have done the same again. Please refund my money as soon as possible. I am very disappointed with this behavior as it is the second time this has happened. I will report this to the cybercrime authorities if my money is not refunded promptly. I will also share a screenshot on Facebook and Twitter to highlight this issue. Thank you.

I recently discovered an unauthorized transaction on my checking account for around $80. While I occasionally make purchases like Super Likes on Tinder, they usually total only about $20. Today, on March 19, [redacted], I tried to buy food and found out my card had insufficient funds. When I checked, I noticed an $80 charge from Tinder, with the website gotinder.com listed for help. Unfortunately, the website and the code provided were unhelpful. This situation is frustrating as I am currently facing financial constraints, and this unexpected charge has significantly impacted my available funds. I am keen on resolving this issue promptly. Thank you.

I would like to address the recent actions taken against my Twitter account. My online persona there is purely fictional and does not involve any solicitation or financial transactions. Any conversations related to gifts are all part of the role-play nature of my account. I feel that my account was unfairly banned without being given the chance for mediation or alternative dispute resolution. This treatment could potentially be seen as a violation of my civil rights under Title VII and California Department of Fair Employment and Housing regulations. I believe I have been subjected to discrimination. I am an African American woman, 52 years old, and I engage in role-play with a Domme persona. My interactions typically involve Caucasian and/or Jewish males, but they are always within the boundaries of the platform's guidelines. I question the app's marketing claims of being a "cultural movement" and wonder if it truly represents a diverse range of individuals. I intend to use my background as a university professor and legal advocate to evaluate the situation further, which could lead to negative publicity for the app. While I value my privacy, I am willing to speak out against unjust actions. I found like-minded adults on your platform and believe that our interactions should remain private. I urge the app to reconsider its decisions in light of this feedback. Thank you.

Hello Customer Support Team, I hope this message reaches you in great spirits! I recently joined Tinder about 2-3 weeks back with a 12-month prime membership. My profile was meticulously set up with accurate information, including my age at 49. All photos were mine, recent, and of high quality due to my participation in beauty pageants. My profile was crafted professionally and was simple. As a respected professional and published author, I made sure to respond nicely and politely to all messages I received, thanking individuals for their compliments. However, two days ago, I found myself banned from Tinder without any prior warning or explanation. Despite abiding by all of Tinder's policies, I am confused as to why this happened. I firmly believe that I did not engage in any activities that violated the platform's rules. I value my membership on Tinder and believe I have been a good customer. I appreciate your assistance. Thank you, Irene.

I am a Norwegian woman in my forties who recently signed up for Tinder. After purchasing Tinder Gold, I uploaded a modest photo and received positive feedback. However, a few hours later, I was unexpectedly banned without explanation. Despite my efforts to contact Tinder support, I have not been successful in understanding the reason for the ban. I believe this unfair treatment is due to my gender, as I have witnessed more explicit profiles that remain active on the platform. I am genuine and respectful in my interactions. I seek clarification from Tinder and wish to apologize to those who may be confused by my sudden absence from the app.

Hello, my account was banned a while ago. I made the mistake of conducting what I considered an innocent 'social experiment' by asking several men if they were interested in purchasing nude photos (most of whom had previously been inappropriate with me). I failed to realize this was considered soliciting, as I had no intention of engaging in such activity or seeking money from anyone. I am puzzled by how men can send constant inappropriate messages requesting hookups or nudes, yet when I mimic their behavior, I get reported and banned. Is it possible to have my ban lifted? Due to current circumstances, I am unable to meet people in person, and I have been an active user of this site for three years.

I encountered an issue with my Tinder account. Despite being logged in on my laptop due to app malfunctions, the system unexpectedly signed me out after months of seamless use. Evidently, I am not banned. When attempting to sign in via both phone number and email, I receive a persistent "We are experiencing issues" prompt. It's worth noting that I now use a text app number. This recurring problem resulted in multiple failed attempts at seeking assistance. Troubleshooting steps provided previously were ineffective at resolving the issue. My account remains in good standing, yet I am continuously being forced out despite being active. This ongoing inconvenience hinders my ability to consider investing in a Tinder membership.

Hello, I consider myself a bit conservative and reserved. You can see from my profile and conversations that I lean towards being rather prudish. A few days ago, I received a notice that my Tinder account was disabled due to a ban. If possible, I would appreciate knowing the reason behind the ban, even if reinstatement is not an option. I have spent time reviewing your terms, agreements, and rules in an attempt to understand where I may have erred. Any clarification on my mistake would be helpful to ensure I do not repeat it on other dating platforms. I understand that you likely encounter numerous questionable individuals seeking to revoke their bans, but I assure you my inquiry is genuine. I am prepared to accept the ban if it cannot be reversed; I simply seek some insight. Thank you for your attention to this matter. Best regards, Jiréh S.

I noticed a charge on my credit card statement from Tinder. I want to clarify if this charge is legitimate or if my husband might have signed up for this service. Can you please explain how a charge from Tinder would appear on a credit card statement? The charge in question was for $13.49, and the address associated with it is [redacted] Notes Drive, Manassas, Texas. I would appreciate any information you can provide to help me determine if this is a valid charge or potentially fraudulent. Thank you for your assistance.

I am seeking clarification regarding the ban on my account. I reached out to Kelly from your Australian office, but the explanation provided was unsatisfactory. I rarely use the app and have not made any changes to my profile or engaged in any questionable behavior. Despite this, I discovered that my account was banned for a supposed breach of the Terms and Conditions. I have not met anyone from the app and am certain that I have not violated any rules. I expect a detailed explanation and evidence to support this accusation. I am worried that my account may have been compromised or mistakenly flagged. I have tried to communicate with Kelly via email without success. I am eager to resolve this issue promptly. Thank you. - Gary B. Email: [redacted] Phone: 0[redacted]40. Sent from my iPhone.

Hello, Today when I tried to log into my Tinder account, I was shocked to find out that I had been banned. After investigating, I discovered that a friend had created a fake couple account. I deeply regret this and promise to secure my phone to prevent any further violations. If you review my account history, you'll see I have always followed the rules and never engaged in inappropriate behavior. I am truly sorry for this mistake and willing to use your services if needed. I sincerely hope you can reconsider and lift the ban. I assure you this will not happen again. I regret my actions and ask for forgiveness. Thank you for your understanding; I acknowledge that the decision is ultimately yours. Wishing you a great day. Sincerely, Kartik.

I've noticed an issue with Tinder's feature that shows how many people have 'liked' you without revealing their identity unless you upgrade. I decided to take advantage of their half-off deal for the Gold plan, allowing me to see my admirers. After paying $15 and checking out my matches, I found it frustrating that they disappeared after I swiped right on them. It's disappointing how Tinder seems to fall short on delivering the promised functionality. Despite having multiple likes before upgrading, I haven't received any since. Moreover, I also experienced instances where mutual likes weren't being acknowledged on the app. This lack of responsiveness from Tinder raises concerns about their practices, especially when it comes to matching users correctly.