Tinder Customer Service Issues

Hello GetHuman Team, I recently joined Tinder and surprisingly my account got banned shortly after I updated my profile with a new picture and bio. I believe my ban might be a mistake as I think a harmless joke in my bio involving the word "venmo" may have triggered the system. I didn't share any inappropriate content or send offensive messages. I've noticed similar jokes on Tinder in the past like "venmo me a dollar," so I'm confused about the quick ban. I've also observed couples and nudity on the app, so the swift action on my profile seems odd. I'm concerned I may have been mistakenly reported. I kindly request a review of my ban as I value my matches and am willing to adjust my profile if needed. Maintaining compliance with Tinder's terms is important to me as I aim to respect others on the platform. Thank you for your assistance.

Hello, I'm Nicole. Sometime back, I signed up for Tinder Gold. However, after a period of not using the app, I tried to cancel my subscription within the app but couldn't locate the option. Hoping that deleting the app would automatically cancel my subscription, I uninstalled it. To my disappointment, the subscription was not canceled, prompting me to seek help. I haven't used Tinder in over six months and would like a refund for the $56.83 it deducted from my account. This transaction pushed my account into the negative, resulting in an overdraft fee. With Christmas approaching, I had planned to use the remaining funds for purchasing gifts, which I can't do now due to this issue. I don't see why I should be charged for a service I no longer use. I hope to hear from you soon. Warm regards and happy holidays, -Nicole

A month ago, I purchased a 1-month Gold subscription to try out the features. Just 10 minutes ago, my Gold subscription expired, and the app prompted me to log in again indicating that the Gold token on my account expired. However, upon logging back in, I realized that all my matches have disappeared, and my account has reverted to its state prior to purchasing the Gold subscription. Not only are my matches gone, but even my account pictures have changed. I expected to keep my matches, profile description, and pictures from the period when my Gold subscription was valid. This experience is disheartening, and I hope this is a mistake that can be rectified promptly. Please restore my account to its recent state. This business practice is misleading, and I trust this issue will be resolved promptly. Best regards, A.k.

I have been a devout user of Tinder for years, but my recent experience purchasing Tinder Gold has been a nightmare. For a whole month now, my account keeps getting reset when I try to log in with my Facebook account, prompting me to verify my phone number each time. As a result, my pictures and matches keep disappearing. My profile isn't getting the usual matches, and the same profiles appear repeatedly. Even when I super liked someone I know, they claim my profile never showed up for them. The app is glitchy, and I feel like I've been deceived by the subscription. I need to understand what's causing these issues, have them resolved, and receive proper credit. Dealing with this has been incredibly frustrating. I hope for a resolution soon.

I can log in and navigate the site, but it continuously searches endlessly. I suspect the issue might be due to switching computers, leading to unrecognized data like a different name, email, and phone number. It's failing to function as expected despite payment. I need this resolved; otherwise, I'll have to cancel my subscription permanently. The only means of communication is through calling [redacted]. Please contact me as I'm unable to troubleshoot this problem on my own. Thank you, Dr. L Peckman.

I signed up for the 6-month program but then met someone and no longer needed the service. I cancelled the payment, yet I've been charged for it again, causing my account to go overdrawn. What I thought was a one-time charge has recurred, totaling $[redacted], taking most of my paycheck. This ongoing charge is puzzling since the service was canceled. Please refund the two $14.99 charges to my card promptly. The financial strain is making it hard for me to cover my bills. I suggest implementing an option where users can pay on a monthly basis without automatic charges if they cannot pay to prevent situations like this. Thank you for addressing this frustrating issue.

I'm having difficulty using Tinder as the app keeps glitching, and I've been banned despite following guidelines. I want to access the premium features I paid for. I've tried creating new accounts, updating the app, deleting and reinstalling it, and even making a new Facebook account. I've researched similar issues and attempted their solutions to no avail. It's frustrating not being able to use the app properly, especially as there's no direct support available. Can anyone provide assistance?

Full name: Caristan F. Town: Waldorf State: Maryland Phone number: [redacted] There has been an issue that hasn't been resolved yet. I can't access an account I created and purchased a gold subscription with. After reinstalling the app, I could log back in but not using Facebook or my phone number. I had to create a new account and cancel the old subscription on iTunes. Now, when I tried to get a new subscription, I got an error saying it's connected to my old account. It's confusing.

I've been trying to resolve account issues with your team for a month, but unfortunately, I haven't received any assistance. After returning to Hong Kong, my original account, created with a different phone number, got logged out without warning. Now, with my new Hong Kong number, I can't access my subscription or link my Instagram due to the previous account. Despite providing all requested information to your colleagues, they have ceased communication. This situation of paying for a service I can't use is frustrating. I urge your company to delete the old account, resolve the issue, and compensate for the inconvenience. Previous Account Phone Number: +[redacted]7 Previous Account Email: [redacted] Current Account Phone Number: +[redacted]7

I am currently subscribed to Tinder Gold and recently used a purchased boost. It indicated that two more people liked my profile, but after refreshing the page multiple times, those two profiles are still not showing up. This prevents me from matching or unmatching with them. I attempted to log out and log back in, but the issue persists. I am considering canceling my subscription next month due to this recurring problem. Despite previously reporting another issue with my account, I never received any follow-up. I am disappointed with this lack of response and hope this matter can be addressed promptly.

I have been locked out of my Tinder account for over a year or so now, and I suspect it might have been hacked. Despite numerous attempts to log in through Facebook, the issue persists. Recently, I found out on Facebook settings that I have been permanently removed from Tinder. This is puzzling to me as I have never faced such a situation before and I believe someone unauthorized accessed my account. I am eager to resolve this and clarify that I am not responsible for any misconduct. I want to identify the culprit behind this and address the issues to resume using Tinder services. Thank you.

I am confused about why my account got banned on Tinder. I had ongoing conversations and potential dates lined up for after Christmas, but suddenly I was banned without explanation. I suspect it might have been due to interactions I had where I set clear expectations for dating, such as expecting gifts and courting. Could this be the reason for my ban? I have encountered unfair bans on OKCupid before due to false reports. I am a genuine user. I enjoy dating on Tinder and would like assistance in understanding why I was banned to prevent this issue from happening again. I mention in my profile that I only swipe right for "Super Likes," and some men have upgraded their memberships just to interact with me. Any advice on resolving this situation would be appreciated.

Hello, I have been using your app for over a week now, and I believe there might be an issue with my profile. It seems like it's either hidden, not showing at all, or being buried by your system for unknown reasons when it comes to girls I find interesting. Additionally, my age is incorrect, I am actually 33 years old. I feel confident about my appearance, easily in the top 20% in looks, and could potentially increase that by posting a topless photo; however, some women find that off-putting. I have noticed that I only get around 59 swipes a day, whereas some free users claim to get up to [redacted] swipes daily. Furthermore, I keep seeing profiles I have already interacted with, leading me to believe they are being recycled, affecting my matching. I would appreciate it if you could investigate this matter and provide feedback, as I am unsure about upgrading if these issues persist.

Hello! Today, when I tried logging into my Tinder profile, I encountered error code A40303 and shortly after, my account was deactivated. I was surprised by this as I can't think of anything in my activity that might have caused this issue. I strive to be respectful and considerate in my interactions. I was in the middle of a pleasant conversation which now unfortunately got cut off. Tinder has been a helpful platform for me to connect with others, especially given the challenges I sometimes face in socializing. I'm hoping for some clarification on what led to this situation so I can prevent it in the future. I sincerely apologize if there was any misunderstanding on my part, and I am eager to resolve this matter so I can continue enjoying Tinder.

Hi, I received the [redacted] error message after posting explicit pics on my profile for someone who asked. I intended to remove the pictures promptly after they viewed them, but I got logged out within five minutes, before receiving confirmation to delete them. This incident occurred around a year ago. I hope to regain access to my Tinder account as I enjoyed using it. I have learned my lesson and will not post sensitive photos in the future. Perhaps implementing a feature to share pictures privately in the chat window could prevent similar situations. Thank you and Merry Christmas.

I am having trouble logging in without adding a phone number. I initially used Facebook to create my account, but I am unsure which email is linked to it as I have multiple Facebook emails. My usual Facebook password does not work here. I am concerned that since I cannot access my email, I may lose my account, even though I am a paying member. I prefer not to provide a phone number to log in. Could you please cancel my subscription as I am unable to log in without adding a phone number? I would like to remove my credit card information as well to avoid future login issues. I find troubleshooting frustrating and would like to delete my account without linking a phone number.

Hello, I received an error message with the code indicating I've been blocked. I always follow the guidelines and treat other users with respect. I'm confused about being blocked and receiving error code [redacted] when trying to access my account. I cannot create a new account or use my old one. If I've upset someone unintentionally, I'd like to know how I can rectify it rather than being blocked out of spite. If the purpose of this app is to block users just because they aren't interested, Tinder should reconsider its goals. I want to use my account again since I haven't violated any guidelines. I'm frustrated and willing to take legal action to resolve this issue. Please unblock my account promptly. Thank you and Happy New Year.

Today, I uninstalled and reinstalled my Tinder app to address a bug, but now I'm unable to access my account. When I attempt to sign in with my phone number, instead of redirecting to my existing profile, it prompts me to enter my name and birthday. Despite having emails confirming matches linked to my account, I haven't received any emails when trying to sign in with my email address. I'm concerned that my account has been inadvertently deleted, as I previously used Facebook to log in, but since deleting that account, I've been using my phone number without issue.

I've been receiving an error message indicating my account has been banned for violating terms. The only reason I can think of is that I created and deleted my account multiple times. My account never contained inappropriate content. I was repeatedly creating and deleting the account because I discovered my girlfriend was on the platform through a friend and wanted to verify it without her knowing, as it led to the end of our relationship upon uncovering her cheating. Now that I'm single, I genuinely wish to create an account for dating purposes. I had no idea this practice was against the rules. I would appreciate it if you could consider lifting the ban so I can find a new partner.

I recently purchased a month of Tinder Gold. I have run into numerous issues with purchases, prompting me to cancel my subscription temporarily to investigate. Despite spending $30, I ended up splurging an extra $70 on Super Likes and Boosts due to my success on the app. Each time I bought 5 Super Likes, I found that 2 or 3 would disappear mysteriously before I could use them. Additionally, I received matches from people I super liked who were hundreds of miles away, which seemed like a glitch. I started keeping track and noticed the disappearing likes consistently. As much as I enjoy the service, these recurring problems make me hesitant to continue my subscription. I hope to see these issues resolved. Thank you, and Happy Holidays!