TikTok Customer Service Issues

Around a year ago, my account was permanently banned, and I'm unsure why. I am eager to retrieve my account as it contains precious memories of my late best friend in posted videos and drafts. I have a new account for current use and only wish to access the old videos. Your assistance in recovering the account under the name aubreymcbride2 would mean a lot to me.

Hi there, I noticed your comment was briefly removed and then reinstated, leading to some confusion. It seems like there may have been concerns about the content, which resulted in a warning message. It's important to ensure there is consistency in moderating posts to maintain a respectful environment. It can be frustrating when posts are taken down or put back up quickly, causing frustration. Your feedback on police actions is valid and should be considered constructively. Let's strive for fair treatment of all posts and clarity on community guidelines. Thank you for sharing your thoughts and raising these issues. Have a pleasant day ahead!

Please consider unblocking the account "residentoff87". I understand I was blocked due to an angry comment, but I assure you it won't happen again. I was emotional about a tragedy in my city which led to my outburst. My friends are on the platform, and I've lost contact with them due to the block. I used the account to raise awareness and help victims. I urge you to re-enable the account "residentoff87". Thank you.

I have been struggling to access my account for a few months now. The account is registered under the username @catdues, but unfortunately, I can't remember the email associated with it to reset the password. Despite reaching out to the help center multiple times, I have received inaccurate information each time. For safety reasons, I would like to request the cancellation of this account. I feel uneasy knowing there is an account out there that I can't even access. My details are as follows: Catrina Dues, @catdues. You can reach me at [redacted]. Thank you for your assistance.

Hello, I am reaching out regarding a concerning situation at my child's middle school. There is a TikTok page, @thomas.j.kellar, that is bullying multiple students, including my daughter. I am looking to identify the creator of this page and provide this information to the school for intervention. Any assistance in resolving this issue would be greatly valued. Thank you.

I accidentally dropped my phone and had to get a new one through my insurance. I'm trying to reset my password for my account GingeeK@sweetgeneration, which is crucial for my business, but the system is asking for my old device which is broken beyond use. I've been trying to contact support for three days but haven't received any response. I have plenty of proof to verify my identity. Can someone please assist me in resetting my password so I can regain access to my email? Thank you.

Hello everyone, I wanted to share a concerning experience I had with a well-known platform. Recently, I reached a significant milestone on TikTok with millions of subscribers. I submitted a verification request through customer support on the app the other day. Unfortunately, it seems this request was intercepted. Today, I received an email claiming to be from TikTok confirming my verification, but upon further investigation, it appears that it was actually sent by a fraudster who had stolen my identity. This incident highlights serious data protection issues with TikTok, which they reportedly denied in September [redacted]. I have email, WhatsApp, and TikTok chat histories on my phone that document how I was hacked due to TikTok's privacy problems. With over a billion users on the platform, such vulnerabilities cannot be ignored. It is crucial to address these issues publicly to protect users from falling victim to hackers who exploit internal communication channels. I urge for a thorough investigation and accountability to prevent such incidents from occurring in the future. I hope for a resolution to regain access to my account, which I have diligently built over many years. Best regards, Amin

I'm having trouble accessing my account. It logged me out, and when I try to log back in, it keeps saying the password is incorrect. I've tried using both my phone number and email, but I still can't get in. This account is very important to me, and I have a lot of valuable information stored there. My boyfriend confirmed the account still exists, so I know it's not deleted. My username is ro._xyyy. I would appreciate any help in recovering my account. Thank you.

Hello, I am reaching out regarding my previous TikTok account that I am unable to access. I would like to request the deletion of my old account "sameerahkhan8" on TikTok. Unfortunately, both my email and TikTok were compromised by my former partner, and I have been unable to regain access. I had created a new account, which I have since deleted, and now I am requesting the removal of this previous account linked to references of my ex partner. Due to concerns from my family, I urgently need this account to be deleted. Any assistance on this matter would be highly appreciated. TikTok account: sameerahkhan8 Thank you.

When attempting to download TikTok, the app states it's for ages 12+. Even though I am 12, it says my account is blocked, claiming I don't meet the age criteria. When I try to appeal, it asks for an ID, passport, or driver's license, which I don't have since I am 12 years old. This situation is confusing. I request assistance to rectify this issue so I can regain access to my account. The App Store indicates the app is suitable for users aged 12 and above, but the appeal notice states I must be at least 13. Since I am 12, I kindly ask for my account to be reinstated.

My TikTok account was hacked a few hours ago. Someone on Telegram messaged me wanting to buy my TikTok account (Mikhaya_butt3rfly) using a third party middleman. Without hesitation, I provided my TikTok information, and then, I was blocked on Telegram. My email, phone number, and even my device access have all been changed. I need to recover my account. TikTok Account: Mikhaya_butt3rfly Original Email: [redacted] Original Phone Number: [redacted]7 Device: Realme 9 Pro+

My daughter created a video using AI technology. It features her image and a synthesized version of her voice. In the video, the image and voice interact to clarify that it is not her actual voice. We utilized descript.com and Synthesia.io for this creation. We are uncertain about the permissibility of posting such a video on TikTok since there are few similar videos on the platform. As my daughter has 11K followers, I am concerned about any potential consequences such as an account ban or other negative outcomes due to this video. Can anyone advise on whether posting this content on TikTok is allowed?

Hello, I have been trying to reach out to you multiple times regarding an ongoing issue with my account, but I haven't received any response yet. Despite providing evidence, I still face challenges accessing certain features in my account for some unknown reason. My TikTok username is @bbk55, and I am located in the UK. I am unable to join live streams, upload videos, or report issues through the app as it consistently shows error messages. Additionally, I am unable to utilize the TikTok marketplace for shopping purposes. Below are some screenshots as evidence of the recurring problems I encounter every time I attempt to use the application. I anticipate a prompt response. Thank you, B. Khadka

Hello TikTok team, I'm Rory. I am reaching out on Tuesday, June 8th, [redacted], because my TikTok account got banned, falsely flagged as “underaged.” I am actually 15 years old and have submitted my driver's license to verify this. My birth date is 20/10/[redacted]. I have precious memories on the platform, especially with loved ones no longer with me. If the ban is to remain, I kindly request access to my drafts. Username: _graysons.girlfriend_ Thank you for your assistance.

I am having trouble accessing my TikTok account @Legitqueen170 heartofgold after changing my phone. I need assistance to log in successfully. The email associated with the account is [redacted] Initially, I received an "incorrect password" message and attempted to reset it, but have been unsuccessful for over four days. I also forgot the 2-step verification method I set up. I kindly ask for help to disable the 2-step verification so I can regain access to my account. I assure you I will reset everything once this issue is resolved. Thank you for your assistance.

@mke_ulee's account reposted a deleted video originally from @stay..ststraykids without giving credit. The video in question addressed a sensitive topic. Despite my understanding, @mke_ulee claimed ownership in the comments, stating personal distress and forecasting her own demise. This led to more views on @mke_ulee's video compared to the original. Kindly address this issue promptly. Thank you.

My account was deactivated at my request due to hacking. TikTok support, please help me reactivate my account and restore access to it. Before the hack, the account was registered with my email [redacted], then on my same email [redacted] The scammers have now changed my password, as well as my phone number and email several times, seemingly having sold my account. I would like to regain access to the account bazukashot69. Please assist me. I understand that you have strict rules, and without the password and linked data, you may not be able to help, but hopefully, you can access early data about the account to confirm that I am the rightful owner. Thank you very much for your assistance. Contact me at: [redacted]

When I was younger, I created an account to post videos. After changing phones, I forgot my password. Recently, an old friend found the account and started bullying me. It has been ongoing and is now causing me distress. Despite my attempts to reset the password, I continue to be unable to access the account. The username is Camilapon, and I believe it is set to private. Please assist in deleting this account for me.

I believe it would be beneficial for TikTok to reinstate @kiskid11's live access. She was suspended due to alleged sexual content and services, but during the livestream I participated in, her focus was on assisting individuals in finding love. Additionally, she displayed affection towards the audience. I personally found my life partner through her live stream, and I am extremely content. Reinstating her live stream would allow many others to discover love as well. @kiskid11 is a beacon of positivity and charm, and it would be unfortunate for her to remain banned. She has captivated me as my favorite TikTok host.

I logged out of my TikTok account because I was having trouble making purchases on the TikTok shop. Unfortunately, the phone number I had linked to the account is old and no longer in use, as I have moved to the UK. I never linked the account to an email address, and this is the first time I have logged out. I thought logging out would fix the problem, but now I can't access my account because I can't remember my password. The only information I remember is my username, which is Sal.mhd. Can I please regain access to my account?