TikTok Customer Service Issues

Archive 22

The following are issues that customers reported to GetHuman about TikTok customer service, archive #22. It includes a selection of 20 issue(s) reported June 6, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Please, kindly return my account. I am distressed by the actions taken against me. Initially, I withdrew my income and it was not refunded to me. Now, having my account revoked is unjust. Several individuals have reported videos that were rightfully mine, and despite providing evidence, they have been removed from my account. I was aiming to reach 2 million followers, and it is disheartening to encounter this setback. I sincerely hope that you reconsider and reinstate my account. I have faith that things can be resolved positively.
Reported by GetHuman7509944 on понедельник, 6 июня 2022 г., 5:23
Hello, I have two blocked videos on my account, both related to Minecraft. One is a review of a game add-on, and the other is about a game update. I am requesting a review of this issue to lift the video blocks. The quality of the videos is good, and they do not violate TikTok's guidelines. My TikTok account is tiktok.com/@marsdygers.
Reported by GetHuman-haligchi on среда, 8 июня 2022 г., 12:17
I am having difficulty accessing an old account I created years ago. Every time I try to reset the password and log in again, I encounter an error message. The account in question is laurajiimenez_ and I would like it to be deleted.
Reported by GetHuman7522207 on четверг, 9 июня 2022 г., 16:45
I am currently experiencing an issue with my TikTok account. I am unable to log into my account, lexigrammatico. I am quite distressed as I was using the account yesterday without any problems, but suddenly it logged me out. When I try to log in again, it keeps saying the password, phone number, and emails are incorrect, which is puzzling as I have been using this account for 2-3 years without any trouble. Also, the TikTok account was linked to my Instagram account, also called lexigrammatico, but now it seems disconnected. It is prompting me to use a third-party app to log in, which I have never done before. Could you please assist me in resetting my password by sending a reset code to the associated email address? I am unsure why I am facing this difficulty regaining access to my account.
Reported by GetHuman7523047 on четверг, 9 июня 2022 г., 20:55
To the TikTok team, I am the owner of the enioyexajja2 account with 19.2K followers. I regret uploading a video that violated the community guidelines. I acknowledge my error and assure you it won't happen again. I sincerely apologize for my ignorance and the content that breached the guidelines. I humbly request TikTok to consider restoring my account, as it contains my video diaries and memories, crucial for my livelihood as the sole provider for my family. My deepest apologies to TikTok. Thank you.
Reported by GetHuman-eniwijay on четверг, 9 июня 2022 г., 22:55
Recently, I received a message from a friend inquiring about my banned TikTok account. Initially, I dismissed it as a joke but was surprised to find out the next day that my account had indeed been banned. Perplexed, as I am careful about my posts, I recalled a recent disagreement with other friends who subsequently created a derogatory TikTok video about me. Suspecting they may have maliciously reported my account out of spite, I felt dismayed, especially since I had unrecoverable drafts featuring a dear friend. Upon appealing the ban, TikTok notified me that it resulted from age restrictions, requiring users to be 13 or older. I pointed out that I am 15, not 13, but was asked to provide proof such as a school ID. Despite submitting my school ID promptly, the issue remains unresolved, despite multiple attempts to follow up. Since March, I have diligently pursued reinstating my account to no avail, emphasizing that the ban was unwarranted given my age and compliance with the platform's guidelines.
Reported by GetHuman-nikahain on пятница, 10 июня 2022 г., 6:38
I received a text from a friend asking if my TikTok account had been banned. I didn't take it seriously until I checked and found out it was indeed banned. I'm confused because I'm mindful of what I post. Recently, I had a disagreement with some friends who made a mean TikTok about me. I suspect they mass-reported my account out of spite. I lost precious videos of a friend who moved away. TikTok informed me my account was suspended due to age restrictions, but I'm two years above the age limit. They requested proof of age like a school ID, which I provided. Despite my efforts, my account remains banned since March. I believe this is a mistake and I simply want my account unbanned. Can you please help rectify this situation?
Reported by GetHuman-nikahain on пятница, 10 июня 2022 г., 6:49
I received a text from a friend questioning if my account had been banned, thinking it was a joke, I didn't check right away. The next day I found out my TikTok account was indeed banned. I am careful with my posts, so I was confused as to why this happened. A few days before, after a disagreement with some friends, they created a mean TikTok regarding me. I suspected they reported my account out of spite. Upset, I lost precious videos of a friend who had moved away. When I reported the issue, TikTok informed me it was due to age restrictions, despite being over the required age. After multiple attempts to rectify the situation by providing my school ID, TikTok has yet to unban my account since March. I believe this ban was unjust, and I seek assistance in resolving this matter.
Reported by GetHuman-nikahain on пятница, 10 июня 2022 г., 6:50
Hello, my name is Has Krdoyan. I recently had an issue with my TikTok account being frozen due to an incorrect age listed. After providing my passport and a document picture with the correct date of birth, the TikTok team confirmed that my information was updated, and I could use my page again. However, I am now encountering trouble logging in with Facebook as I am receiving a message stating my account is blocked and facing deletion soon. I kindly request assistance in reopening my account so I can continue to use it, as you have already confirmed that my information is now correct. Thank you for your help, looking forward to resolving this matter.
Reported by GetHuman-jhgq on суббота, 11 июня 2022 г., 10:03
My TikTok account @deibymiusi has been permanently blocked due to a video that violated the platform's policies. I apologize for this mistake and assure you that I never intended to harm the TikTok community. I kindly request a review of my account and urge you to consider alternative measures instead of closing it for good. I have put a lot of effort into gaining my few followers, creating content with love, care, and respect for them. Please understand that all my content is wholesome. I never received a notification to delete the video, and it was a genuine error on my part. I appreciate your assistance. Thank you.
Reported by GetHuman-deibymi on воскресенье, 12 июня 2022 г., 22:57
Hello, I am seeking assistance with my TikTok accounts. Recently, TikTok permanently blocked my main account, @Vhermetikk, for allegedly being under 13 years old. I provided a passport photo to TikTok to dispute this claim but have not received a response. Following this, my second account, @Lalalala77761, was also blocked for the same reason. Despite my attempts to create new accounts, they were immediately blocked. I am reaching out to TikTok support to address this issue and regain access to my accounts. I have been an active user for years and have only violated a rule once. I am over 13 years old as confirmed by my passport. Unfortunately, I am unable to log in to appeal the bans as I no longer remember the password linked to my phone number. Any guidance on how to proceed would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman-dbrnjhbz on пятница, 17 июня 2022 г., 7:03
Hello, I would like to understand why my account @carla.sbs on TikTok has been banned AGAIN, for the 4th time? I am getting really frustrated because I have deleted the videos that were banned, yet I keep getting banned, and one of my TikToks was removed even though it was just a dance with nothing inappropriate. If I could stop being banned arbitrarily, it would be great. I am raising this complaint strongly as it is becoming too much. I was warned that with the next violation, I could be permanently banned when I am not breaking any community guidelines. The TikToks where this happened were deleted, yet I am still facing bans over them. Best regards, @Carla.sbs
Reported by GetHuman-carlasub on понедельник, 20 июня 2022 г., 19:58
My account was hacked, and the email was changed by a vindictive ex-daughter-in-law. Although my phone number remains the same, I can't verify my account because of this. I have been [redacted] since the beginning and have now been locked out. Following my son's divorce, his ex-wife has caused this trouble. I would like to verify my account with the phone number she didn't change so I can fix the email. Please, I have worked hard on this account and have many close friends (da_nana) here. I want to regain access. The only way to contact me is through [redacted] The email on the da_nana account is fake, and although I created a temporary account after deleting the fraudulent one she made, I am still waiting to recover my original account. Your help is much appreciated.
Reported by GetHuman-darlasyo on среда, 22 июня 2022 г., 15:48
I've been facing a frustrating situation with my TikTok account being repeatedly and unfairly banned. Despite appealing multiple times, I have not received any responses. This has happened over 10 times now, and it's affecting my opportunities as an influencer. My account, LEXREX2244, has been targeted for alleged minor safety violations, even though I am 19 years old. I've never posted inappropriate content involving minors and have followed all community guidelines closely. It feels like there may be a bias against me, possibly due to my race or military status. I'm seeking assistance to have my account reinstated promptly and to have my content restored. I'm concerned that this ongoing issue is hindering my online presence and potential collaborations. I hope for a swift resolution and a fair review of my account.
Reported by GetHuman-leximayz on пятница, 24 июня 2022 г., 1:36
Hello, it's been about two weeks and I still can't open my account. I've reached out to support, but haven't received a response. I am a regular TikTok user with a few followers, and I was just saving videos in drafts without posting them when my account got blocked suddenly. I couldn't even save my videos before it happened. I'm not sure if there were any complaints filed against me, but I haven't done anything wrong. I'm seeking help to resolve this issue, and I'm hoping that this website can provide some assistance. My TikTok account is @zhzsst1. Thank you.
Reported by GetHuman-symbatb on пятница, 24 июня 2022 г., 20:47
I shared a TikTok video on June 26th, [redacted], through my account @katiee.lynnn. The video featured me speaking and included a couple of pictures of myself. It received over 1k likes, more than [redacted] comments, and 9k views. However, it was removed for alleged "sexual activity with a minor," even though I am 18 years old. I believe the issue might have been the last two photos showing me in a bikini at the beach, which were not inappropriate. I would appreciate it if the video could be reinstated, as it's disheartening to see others with more explicit content remaining online. It's frustrating that even though I am an adult, my video was removed while others with potentially more suggestive content are allowed to stay.
Reported by GetHuman7574680 on понедельник, 27 июня 2022 г., 1:02
Hallo liebes TikTok-Team, Leider wurde mein Account vor ein paar Tagen ohne für mich ersichtlichen Grund gesperrt. Ich kläre auf TikTok viel über mich und psychische Krankheiten auf. Ich setze vor fast jedes Video, egal ob nötig oder nicht, eine Triggerwarnung. Falls meine Arme in manchen Videos zu sehen sind, handelt es sich lediglich um Narben oder einen Verband. Nachdem ich die Nutzungsbedingungen gelesen habe, kann ich nicht erkennen, gegen welche Regeln ich verstoßen haben soll. Im Gegenteil, ich möchte niemanden zu gefährlichen Handlungen ermutigen, sondern den Menschen Hoffnung geben. Sollte mein Account nicht innerhalb von 48 Stunden entsperrt werden, sehe ich mich gezwungen, meinen Anwalt einzuschalten. Ich möchte lieber eine Lösung ohne rechtliche Schritte finden, aber werde meinen Anwalt hinzuziehen, wenn es sein muss. Mein Account ist mir sehr wichtig, ich bin überzeugt davon, dass ich nicht gegen die Nutzungsbedingungen verstoßen habe. Viele meiner Follower sehen mich als sicheren Ort an, und ich möchte diesen weiterhin zur Verfügung stellen. Mit freundlichen Grüßen, Anna A.
Reported by GetHuman-althamme on вторник, 28 июня 2022 г., 10:21
A girl named Lakeiya Lewis stole my daughter's TikTok account tonight. I managed to change the password, but when attempting to update the username, it stated I have to wait thirty days. This account rightfully belongs to my daughter, not Lakeiya Lewis. I request that all of her accounts be permanently banned, and her family members are prohibited from accessing ours. This situation is escalating into a legal issue as they are wrongfully taking what does not belong to them. My daughter is upset about the account theft; her username is @basgirl-Keiya10, and we need a prompt resolution to this matter.
Reported by GetHuman7325116 on воскресенье, 3 июля 2022 г., 4:52
I have repeatedly blocked Jason Agnew (@jasonagnew and @jason_agnew) from posting his videos to me. Yet, every few days, I receive a posting. I do not want this person and his videos in my life or consciousness. It frustrates me enormously that I can't block and get rid of these posts forever. This is either the failure of the TikTok app or some weird hacking maneuver. It's not fair that I cannot control this. Please fix this and permanently block @jasonagnew from posting to me.
Reported by GetHuman-nowstrea on суббота, 9 июля 2022 г., 4:01
I inadvertently logged out of my TikTok account, and unfortunately, my old number and email were associated with it. I now have a new number and email that are not linked to my TikTok account. I remember my old number, but I am uncertain about the email connected to the account. The username of my TikTok account is Saphire.Molina.7, and it has over 2,[redacted] followers. My profile picture is a mirror image of me, and the profile video features my daughter. Swift assistance in regaining access to my account would be greatly appreciated, as I rely on this app for daily use and it is my primary social media platform.
Reported by GetHuman7616786 on суббота, 9 июля 2022 г., 6:56

Help me with my TikTok issue

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