TikTok Customer Service Issues

This morning, I discovered a TikTok page saving and reposting videos from our Shults Ford business account with added inappropriate and false information about the company and its employees. I have reported the account and videos through the app, but they were deemed not in violation of community guidelines. I find it concerning that content spreading lies and hate using our material is allowed. I am urging for the immediate removal of this page and have also involved the authorities in this matter.

Добрый день, я столкнулся с проблемой доступа к моему аккаунту tik tok. После сброса настроек телефона у меня больше не было доступа к аккаунту, так как я вышел из него. Мой номер, привязанный к аккаунту, был на утерянной мной сим-карте. Не могу восстановить доступ самостоятельно и надеюсь на вашу помощь. Ниже предоставляю некоторые данные: Имя пользователя: huligan____ Дата регистрации: 09.10.[redacted] 11:36 Последнее место входа: [redacted], Московская область Устройство: Mi Note 10 Lite Номер, к которому нет доступа: [redacted]5 Заранее спасибо за помощь.

My wife and I, both in our thirties, have faced backlash in our community due to jealousy. We aim to set a good example for the younger generation on respecting each other and avoiding hate. Unfortunately, we have encountered online bullying, leading to our TikTok account being unjustly closed. We request that TikTok thoroughly investigate before taking such actions, as we are responsible adults abiding by community guidelines. Despite not engaging in inappropriate content, our growing fame has attracted unwanted attention and haters. We kindly ask for our live streams to remain free from disturbance. Thank you. - Jama

My TikTok account is having some issues. Suddenly, my account got locked by TikTok. I contacted TikTok to review why my account was locked, and they replied stating my account will remain permanently banned for violating their Community Guidelines. They advised me to submit an appeal by logging into my account, selecting 'Appeal,' and submitting any necessary documents. However, when I logged back into my TikTok account, I couldn't find the button mentioned by TikTok.

This evening, when my daughter attempted to log into her TikTok account, she discovered that it had been suspended. I am unsure of what prompted this action and would appreciate assistance in reinstating her account. She enjoys using the app and has formed connections within the community that are meaningful to her. Please advise us on the necessary steps to have her account restored. Thank you. Email for correspondence: [redacted]

Good afternoon, I am experiencing an issue with my in-game chest rewards. For the past two days during a stream, the coins from the chests have stopped dropping. I even subscribed to a streamer who was supposed to send a [redacted] coin chest, but nothing happened. I heard there might be a limit issue, but I am not sure. Could someone please assist me with this matter? My TikTok nickname is @LeYzzY.ff. Thank you in advance for your help!

Hello dear TikTok Team, My TikTok account has been permanently suspended by you. I have not violated any guidelines; my account only contains private content, with no violence, nudity, hate speech, or other inappropriate material. I also do not comment on videos with any form of negativity or insults. I kindly ask you to review this decision and investigate my account. My username is Patricivoigt63. It seems like someone might have reported me falsely, which is unfortunate and too easy to do. I hope for a prompt response and trust that we can resolve this misunderstanding. Best regards, Patricia Voigt

Dear TikTok Team, My account has been permanently banned, which I cannot understand as I have not violated any guidelines. Someone must have reported me for no reason out of malice. It is very unfortunate that you delete an account without checking it. In my TikTok account, I only have private videos - things I like - and I am against all forms of violence, both verbal and physical. I have tried to contact you multiple times for a resolution, but unfortunately, I have not received a response yet. I kindly ask you to review my account and reinstate it. My account name is @patriciavoigt63, and I also request an explanation for your decision. Best regards, Patricia Voigt

Hello TikTok, I believe my account was mistakenly permanently banned for violating the guidelines on graphic content and illegal goods. After carefully reviewing the community guidelines, I am confident that my videos did not contain anything graphic or illegal. The guidelines for graphic content specifically mention prohibiting content showing extreme violence, torture, or harm to humans or animals, which my videos did not depict. Regarding illegal goods, I did not promote firearms or explosives as stated in the guidelines. My account was created to showcase my photography skills in the outdoors, share beautiful places in Washington state, and educate others on living off the land. I had over 10K followers and have worked hard to create authentic content in line with TikTok's principles. I kindly request for my account, username suggaplum240, to be unbanned as I believe I have not violated any rules and deserve a second chance. Thank you, Katharina M. Born on September 19, [redacted]

My TikTok account was wrongfully banned due to allegations of posting graphic content and promoting illegal goods. I carefully reviewed the community guidelines and found that my videos did not violate any rules. The content I posted did not contain any gruesome or violent material, which is against the guidelines. As for the accusation of promoting illegal goods, I did not depict or handle any firearms or explosives as outlined in the guidelines. My account was created to share my photography skills, outdoor knowledge, and educate others about nature, particularly in Washington state. I aimed to teach fishing, resource appreciation, and wilderness survival. I have worked hard to build a platform with over 10K followers and engaging posts. TikTok was a vital outlet for me, especially after experiencing a recent personal loss. I request a thorough review of my case and kindly ask for my account to be reinstated. My TikTok username is suggaplum240, and my name is Katharina Μιχαλακοπούλου. I am 21 years old, born on September 19, [redacted]. Thank you for your consideration. Chiara Alicia Klein.

Hello TikTok Support, After experiencing multiple hackings, my account was mistakenly permanently banned due to alleged "graphic content and the use of illegal goods." Upon careful review of TikTok's community guidelines, I can confidently state that my videos did not breach these rules. My content does not depict any graphic, violent, or disturbing material as outlined in the graphic content guidelines, nor does it promote illegal goods, firearms, or explosives as prohibited in the community guidelines. My account was dedicated to sharing my photography skills and showcasing the beauty of nature in Washington state, aiming to educate and inspire young individuals about the outdoors. I never intended to cause offense or violate any terms. With over 10K followers and a significant number of likes and views, I have invested substantial effort into building my platform. As someone who recently suffered a personal loss, TikTok provided me with solace and a means to share my cultural perspectives authentically. I kindly request a second chance and ask for my account "suggaplum240" under the name Katharina Μιχαλακοπούλου to be reinstated. I am 21 years old, born on September 19, [redacted]. Sincerely, Chiara Alicia Klein

My 12-year-old daughter created a TikTok account with the username Preppy_Kristen. Unfortunately, the account was hacked by someone at her school with the phone number xxxxx3003. The individual with this phone number denies the action. The issue we are facing is not being able to change the password and email without the 6-digit code sent to xxxxx3003. Due to my daughter's age, I would like the account to be permanently deleted. Please assist me with this matter. Email associated with the account: [redacted] Regards, C. Titcomb

I created an account a while back with the username @elitoosmoove on TikTok. Due to issues with the app, I deleted and reinstalled it hoping to get the latest version. However, upon trying to log back in, my password was no longer working. Despite attempting various passwords linked to my email, it kept failing, leading me to create a new account @eliizab3thh_. It has been a struggle to rebuild my following after my previous account was unjustly banned. I am reaching out to request a password reset for my original @elitoosmoove account. If this isn't possible, I kindly ask for the account to be deactivated to simplify my restart process. Your assistance in resolving this matter or providing alternative solutions would be greatly appreciated. Thank you.

Hello, I recently sent a high-end gift, a tea tray valued at [redacted] coins, to a host. Unfortunately, the gift was not received or displayed properly, causing me great distress. Despite my attempts to explain the situation multiple times, it went unnoticed by both hosts and friends in the group. Given the significant value of the gift, I kindly request a refund of the coins. I have not used TikTok since this incident occurred, and as a loyal customer who frequently spends on gifts and charitable causes through your platform, I would appreciate your assistance in resolving this matter. Thank you.

While live streaming on TikTok, I was suddenly kicked off for allegedly discussing prohibited topics. However, I was innocently chatting about video game controllers. Shockingly, my account got permanently banned citing multiple guideline violations, which I vehemently deny. Despite previous misunderstandings, where restored posts implied no violations, this ban seems final. I wish to have my account (thehighestfive) reinstated, erase the erroneous violation marks, improve the guideline system, and have easier access to app support. Although my account still displays externally, once I log in, it states the ban. This occurred on Jan. 20, [redacted].

I have been using your platform for three years and have created fifty accounts in that time. Unfortunately, my accounts haven't gained much traction. I am a hardworking individual with limited income, putting effort into promoting my content. I have been persistently trying to make my accounts successful, but without much success. I kindly ask for your assistance in making my accounts go viral as I have been vigorously promoting them without much response. My TikTok accounts are @abdullatif_3337 and @abdullatif1588. Thank you.

Hello, this is not my first attempt to contact you about this matter, but a few years ago my account "Yanislefou95" was banned. I joined this platform during the musical.ly era in [redacted] and since [redacted] it has been banned for no reason. If I did something wrong, I apologize and promise not to do it again, but I believe this is a mistake. I have been saddened for 2 months because I lost someone dear to me, and on this account, I had videos with that person. I would really like to access those videos and recover my account, so I beg you to unban my account. I understand you are doing your job, but I have done nothing wrong. Thank you for your understanding and good luck! :)

Hello, I’m Jess Harvey. I really enjoy watching videos on TikTok, but I recently got permanently banned and I’m confused as to why. I only watch videos and have never posted any myself. I don’t understand the reason for my ban. It’s also frustrating to see people getting banned based on reports without clear evaluation of the content. I’ve come across inappropriate videos with curse words and nudity that are not banned. My 11-year-old daughter, who is special needs, was banned for innocently talking about her cat and school. Meanwhile, I’ve seen other kids do much worse without consequences. It seems unfair that someone can just report a person and get them banned without proper review. I’d appreciate assistance in understanding what went wrong since I don’t create videos, unless it was done unknowingly by my daughter. It would be helpful to receive specific feedback rather than just being told we violated guidelines when I’m not even an active poster on the platform. Best, Jess

Dear Madam, Sir, I apologize for interrupting, as I am writing to inform you that my TikTok account @SamLSSJ has been permanently banned (which is quite disappointing) due to "numerous violations of community guidelines." What surprises me greatly is that I am unsure where my errors occurred exactly (if there were any). As a result, I am reaching out to you in hopes of recovering my account. If I have genuinely breached the community guidelines, I am committed to taking all required steps to address the issue. Thank you for your understanding and assistance. Warm regards. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

My TikTok account, @stevie.bea, was hacked and banned on January 2nd, causing me great concern. I reported the issue through my new TikTok account @stevie_bea, and contacted TikTok via email at [redacted] Unfortunately, TikTok has not reviewed the evidence I submitted or provided any helpful response. The login records from TikTok show that my account was hacked at 3:12 AM by an iPhone 13, which I do not own. Subsequently, at 8:41 AM, a login was made from my iPhone 11, when I discovered my account had been banned. Upon reviewing my TikTok data, I found that the hacker posted five inappropriate comments resulting in the ban. The comments included offensive language and targeted harassment, and it is evident that someone intentionally logged in to sabotage my account. It is crucial for platforms like TikTok to protect their users from such malicious actions. I request TikTok's assistance in recovering my account so I can continue fostering a positive community on the platform. Thank you for your attention to this matter.