Tesco Customer Service Issues

I reside in the Isle of Man and am clinically vulnerable to COVID. Today, I purchased a 6-month delivery saver plan and paid in full. I was under the impression that I would have access to delivery slots and be able to use the click and collect service while waiting. However, I have been unable to find any available slots for delivery or click and collect in the future. I later discovered that the IOM store does not offer the click and collect service, which was not made clear to me when I purchased the plan. This has left me feeling disappointed and stressed, especially considering my current situation. Regards, K. O'Kane.

Hello, I have noticed several times that the Tesco COVID access at the Burnside Rutherglen store is dangerous. The entrance path from Main Street is fine, but the exit forces you to walk on the road near parked cars, which is risky. Local residents have complained about children having to walk on the road instead of using a proper footpath. Today, I almost had an accident because of cars parked too close together, and a woman arguing in a car almost hit my three-year-old son. I know it's not Tesco's fault directly, but I believe they should make changes to improve safety. Children walking on a road where cars are trying to park is hazardous. Despite speaking to the staff, I was told that's the entrance and exit setup with traffic lights. However, this doesn't address the safety concerns of walking near parked cars. I hope for a safer solution to this issue and would appreciate if someone could address this matter promptly.

Good evening, I sent an email to our local Tesco store in Borehamwood inquiring about the Community Champion role but haven't received a response. I mentioned the need for advertising Girlguiding to recruit more members and leaders in the community. Could someone assist me with this request, please? Thank you. - Nicola Day, Girlguiding Leader

Dear Sir/Madam, I had a distressing experience today at Tesco. As I was leaving, the alarm went off, and I was accused of having unpaid items. Upon returning to the store, I discovered a bag on my trolley containing kids' leggings I hadn't purchased. Despite my explanation, the staff didn't believe me. I've never stolen before, and the person who put the bag on me seemed to have second thoughts. Regrettably, I've been banned from the store. I've been a loyal Tesco customer since it opened, and being falsely accused of theft has deeply upset me. I'm unsure how to clear my name. Thank you, Mrs. M. Flint.

Subject: Quality Issue with Bananas in Online Order Dear Customer Service, I recently received my weekly grocery delivery from an online order, and I must express my disappointment with the quality of the bananas I received. The bananas were in an unfit state, with only two of them salvageable. This is not the first time I have been dissatisfied with the quality of the produce, especially the bananas, from your service. I understand the challenges of online shopping during these times, as I, too, have had to adapt due to the pandemic. Prior to Covid, I used to shop in local stores like Tesco and others. Due to safety reasons, I leave the groceries in quarantine for a period, wash all items thoroughly, and follow strict safety measures even after being vaccinated. I have enclosed pictures of the bananas received last Friday for your reference. I appreciate the convenience of online shopping but expect better quality products. Thank you for your attention to this matter. Sincerely, June M.

I purchased petrol valued at £52.60 today at Hornsea Tesco in East Yorkshire. The issue arose when I noticed that the regular 95 octane fuel had a label indicating it contained 10% Ethanol, which my car does not run well on. I planned to switch to an alternative by the end of September when E10 fuel is expected to be introduced. I opted for the higher-grade petrol instead of the new E10 fuel. Upon inquiring with the attendant during payment, I was informed that the cheaper E5 had not been replaced with E10 early. However, the pump was labeled as E10, despite not delivering E10 fuel at the moment. This led me to use the more expensive petrol, feeling misled as a consumer. I suggest adding a sign to the pump indicating when E10 fuel will be available or labeling it clearly when selling E10 fuel. Sincerely, Peter L. ISM

I am uncertain about the safety data for two baby powder products from Tesco that I have been using since [redacted]. The brand may have changed. 1) Tesco Loves Baby soothing bedtime powder 400g. Ingredients include talc and parfum. 2) Tesco Loves Baby soft and gentle baby powder 400g. Ingredients include talc and parfum. Given the current concerns surrounding Johnson's Baby Powder, I am interested in knowing if Tesco's baby powder has been tested for asbestos. It's important for the public to have access to this information for safety reasons. I urge Tesco to disclose any tests conducted to ensure their baby powder is asbestos-free.

Hello, my name is Shakira J. In December [redacted], there was an incident at the Peppertree Apartments where three females kicked in my door. Two were arrested, and one escaped. Peppertree then sent me three letters: one for $80, one for $[redacted], and one for $[redacted]. I questioned why I should have to pay for the damage caused by someone else living in the same complex. Since May [redacted], they have been withholding my utility checks. Today, I spoke to a staff member about using those checks to cover the door cost, but she insisted I needed to sign for them. She abruptly ended the call when I raised this issue. Following up, both I and my mother attempted to contact her again, but she refused to respond. Additionally, there is a large hole above my sink that has been there for a month without repair. My refrigerator has been non-functional for almost two months. A technician visited and mentioned that the motor needed replacement, but I have yet to receive a new refrigerator as promised.

I recently purchased an Imo Dash 4G mobile phone from your Stirling store. The representative helped me set up the SIM card, memory card, and battery. The phone number is [redacted]-[redacted]-[redacted]. After charging the battery and downloading the user manual, I am struggling to make my first phone call. I attempted to contact Customer Service, but was mistakenly connected to your bank. Since I have limited experience with mobile phones, I am unsure if this device utilizes a network or internet connection. Currently, the screen timeout is too short, and the volume is too low. I am 81 years old and believe I can adjust these settings. My main priority is to successfully place a call to my home number 01[redacted]25.

I am dissatisfied with the service provided by Tesco Mobile in-store and overall. Despite being a loyal customer for years, I am now experiencing poor customer service, lack of helpful advice, and no value for money. The benefits are the worst, with my insurance being stopped due to missing one payment, resulting in no assistance when my mobile had water damage. Even after purchasing two faulty phones under warranty, I received no service. I am paying a monthly bill of 25 to 34 pounds for two phones worth [redacted] pounds each, yet I have no data, charger, or insurance. Overall, Tesco Mobile is not providing me with any return for what I am paying. Additionally, I may incur termination fees and device charges, making it feel like daylight robbery. The poor service in-store adds to the frustration, making Tesco Mobile the worst mobile service in my opinion. Khalida P.

I have been a loyal customer for many years. Sadly, my husband, the primary account holder, passed away on August 31st, adding to my distress. I visited the Tesco phone shop in Rotherham on September 15th to address my concerns regarding our account. The lack of empathy and assistance from the staff member dealing with me was disheartening. Despite promises to follow up, I am still waiting for a response. I urge someone to reach out to me promptly during this challenging time. I understand I provided my late husband's details during the visit, but I am Mary Mellor, and my contact information is located at 3 Guest Road, Broom Valley, S60 2SD. I anticipate a timely response given the circumstances.

I visited Prestatyn Tesco on October 11 around 7:45 pm to purchase a 14-pack of Heineken Beer. In the alcohol aisle, I selected my beer and proceeded to the self-checkout. After scanning my items, a female store colleague approached me, apparently mistaking me for being with a young girl at another checkout. Despite clarifying that I did not know this girl and was shopping alone after work, I was denied the purchase. I felt unfairly treated and questioned why being wrongly associated with someone I didn't know led to me being refused service. While I understand the importance of age verification, this incident has left me concerned about future purchases. I value my shopping experience at Tesco but was dissatisfied with how I was treated on this occasion.

I recently had an interview at your Bedford store for the position of cafe assistant. The interview was conducted by Monica, who had just started with the company two weeks prior. After the interview, Monica offered me the job and requested that I begin working four days later. Consequently, I declined another job offer. However, Monica contacted me later asking for proof of my British citizenship, despite already providing my identification during the interview. I found this request troubling and unprofessional. I believe Monica, who is not a British citizen herself, was able to secure a job without being familiar with interview procedures. I have extensive experience in cooking and catering spanning over 20 years, yet the company seemed solely focused on verifying the validity of my passport. This experience was unprecedented for me. Thank you, Sharon M.

Hello, I have visited Tesco Extra in St Leonards-on-Sea twice in search of purchasing 4 suitcases. During my first visit, I was unable to find assistance, so I had to leave quickly to pick up my daughters. On my second visit, after speaking with a staff member at the tills who couldn't help, I went to customer services. A young lady mentioned there were 4 in stock but required her colleague's return to confirm. My husband found an employee named Jordan before me. After checking the stock room, he reported there were no suitcases available and could not explain the discrepancy with the earlier information. I found Jordan's customer service skills lacking. Can you assist me with purchasing 2 Tesco Malaga Charcoal 8-wheel large suitcases and 2 Tesco Malaga Charcoal 8-wheel medium suitcases? Regards, Helen Baldwin-Smith.

Dear Sirs, My wife and I recently visited your store in Weston-Super-Mare, intending to quickly grab some items while passing through town. Usually, my wife takes the bus to town to shop three times a week to avoid the strain on my arthritic hips and knees. During our recent visit, we unknowingly parked under the assumption that the two-hour parking remained unchanged. As we later discovered, we were there for less than an hour, but received a parking charge due to updated regulations. Unfortunately, we cannot locate the receipt to prove our shopping spree. Being in our 70s, with my 78th birthday approaching, the stress caused by this unexpected charge is quite distressing. I have sent an appeal to the parking company but kindly seek your intervention in resolving this matter and possibly waiving the fee. I appreciate any assistance you can provide in this regard. Sincerely, Nigel T. 67 Pilgrims Way Worle Weston-Super-Mare BS22 9EG

Hello, I have been living with my daughter for 5 months due to personal reasons. Yesterday, on November 30th, [redacted], I placed an online order with Tesco for £[redacted]. I changed the delivery address to my daughter's address as I had always ordered from my own home. However, the order confirmation indicated it was still going to my home address. I contacted Tesco today to confirm the delivery address and was informed that they couldn't deliver to my daughter's address. I was advised to have my daughter reorder the items. I had used vouchers that expired on the 30th of November to help pay for the order, but now they are lost due to the change in delivery address. As a disabled individual unable to go out, this has caused me inconvenience. Tesco's inability to accommodate a simple change in delivery address on the day of delivery is disappointing and reflects poor customer service. Thank you.

I am currently registered with Tesco for online deliveries, but unfortunately, my email address registered with Microsoft has been blocked, which means I am unable to receive any emails related to my account. I would like to update my login details to use a different email address, specifically [redacted] I am considered a vulnerable customer and previously had preferential delivery slots due to health reasons that prevent me from getting the vaccine. However, I will be undergoing a hip replacement operation on December 10th, and I won't be able to drive for click and collect or visit the store for at least 6 weeks post-surgery. It's crucial for me to retain those preferential slots during this period. Kindly assist me in updating my login information and help me restore my preferential delivery slots. Thank you, Patricia Oliver. Card no. [redacted].

I have been trying to reach out to you without success, as there have been no replies. Recently, we switched our mobile provider to UW, and we received a bill for £72 for an early termination fee. We are willing to make this payment online, but we require the actual invoice detailing the £72 charge. We have requested that this invoice be attached to an email for easy forwarding. Since our account is now closed, we are unable to access it to download the invoice ourselves. We have cancelled our direct debit with the bank, so we will need to make the payment over the phone. Could you please email us the invoice promptly so we can settle our outstanding amount?

I am writing to commend the excellent service provided by Jamie Lovejoy at Basildon Pitsea extra. Jamie assisted me at the self-service till and went above and beyond to help me, being registered disabled. Thanks to her, shopping was made much easier for me. This is the second time she has been exceptionally helpful – the first time she helped lift a large bird seed bag into my trolley, and most recently, she kindly sprayed my hands and provided kitchen roll when I purchased ROLLMOPS. Jamie's friendly and helpful attitude truly deserves recognition. Such outstanding service should be appreciated. Warm regards, Mrs. S Darg

Are additional delivery time slots available for elderly and disabled customers? I place orders for my cousin in a remote area of Devon as she is unable to go to the stores herself. Getting a daytime slot is challenging, and I was wondering if there are options for those who can't leave their homes, especially for the elderly. She's over 80 and has limited mobility. I managed to secure a delivery next Saturday from 21:00 to 22:00, as other slots were fully booked. Could she be placed on a priority list to ensure we can get a more convenient delivery slot in the future?