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What is Tesco's returns policy?

Asked 2 years ago
Tesco's returns policy is designed to provide customers with a straightforward and hassle-free experience when returning unwanted or faulty items. Generally, if customers are not satisfied with their purchases, they are entitled to return items within a specified period. For most goods purchased in-store or online, Tesco offers a thirty-day returns window, allowing customers to return these items for a full refund, provided they are in a resalable condition and include all original packaging. In the case of faulty or damaged items, Tesco aims to ensure customer satisfaction by allowing returns beyond the standard thirty-day period. Customers can return faulty products for a full refund or exchange, depending on their preference. It is important for customers to retain their receipts or evidence of purchase, as this facilitates a smoother return process. For items purchased from Tesco's online store, customers have the option of returning products either by visiting a local store or through a returns parcel service. Some items may also be subject to specific terms, such as personal care products or perishable goods, which may not be eligible for returns once opened. For the latest and most detailed information about Tesco’s returns policy, it is recommended for customers to visit the official Tesco website, where they can find guidelines tailored to different types of products and specific circumstances. This ensures they have the most accurate and up-to-date information regarding returns.
Answered Jun 14th 2025

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