Tesco Customer Service

Phone Number & Contact Info

Tesco's Best Phone Number

Calls Customer Service·Most popular Tesco number

How do I talk to a live human at Tesco?

A:Don't press anything.

Does Tesco offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat 8am-8pm, Sun 10am-6pm EST. The least busy day is Tuesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

Tesco Customer Phone Numbers

Customer Service

0800 50 5555
Mon-Sat 8am-8pm, Sun 9am-6pm EST · Just wait on the line ·

Customer Service

+44 800 479 8181
Mon-Fri 8am-11pm, Sat 8am-8pm, Sun 10am-6pm EST · Freephone number; Enter telephone number and directed straight to a support technician. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tesco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything.

What are the hours and when should I call?

Tesco operates the call center for this 0800-591688 phone number Mon-Fri 8am-11pm, Sat 8am-8pm, Sun 10am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 469 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tesco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tesco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tesco is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 469 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Tesco

In summation, the best day to call Tesco is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Tesco staffs the call center well on Tuesday.

Why Customers Call Tesco

If you have time to do a bit of reading before you call Tesco, we recommend you read over some of our problem-specific articles.

What is Tesco's returns policy?

Tesco's returns policy enables customers to return most products for exchange, refund, or repair within 30 days of purchase. The items must be in original condition and accompanied by a valid proof of purchase. Customers can return items to any Tesco store or arrange a free collection for large items through Tesco Direct. Non-food items purchased online can also be returned to a store or by post, excluding third-party sellers' products. For perishable goods, including fruits and vegetables, customers can request a refund or replacement if they are not satisfied with the quality. However, some items, like DVDs, software, or personalized products, may have specific return conditions. Tesco prioritizes customer satisfaction and strives to provide hassle-free returns to ensure a positive shopping experience.

What are the benefits of having a Tesco Clubcard?

Having a Tesco Clubcard comes with various benefits. Firstly, it offers exclusive discounts on a wide range of products, allowing customers to save money on their shopping. Secondly, Clubcard holders can collect points on their purchases, which can be converted into vouchers to use towards future purchases or to spend on rewards from Tesco's Reward Partners. This loyalty scheme also provides access to personalized offers and the opportunity to participate in competitions and promotions. Additionally, Clubcard members receive regular newsletters with updates on new products and money-saving offers. Lastly, the Clubcard app makes it convenient to keep track of points, view personalized offers, and easily scan vouchers in-store. Overall, being a Tesco Clubcard member offers exceptional value, savings, and tailored rewards.

Does Tesco offer home delivery?

Yes, Tesco offers home delivery services to customers. With Tesco's home delivery, customers can conveniently shop for groceries from the comfort of their own homes and have them delivered straight to their doorstep. Customers can browse and select their desired items online, ranging from fresh produce to household essentials, and schedule delivery at a time that suits them. Tesco aims to provide a seamless and convenient shopping experience by ensuring that products are carefully packed and delivered by friendly drivers. Additionally, Tesco offers delivery subscription services, such as Delivery Saver, which allows customers to benefit from unlimited deliveries and priority access slots. Whether individuals prefer same-day or next-day delivery, Tesco aims to fulfill their needs and make grocery shopping hassle-free.

Top Tesco customer service problems

Click the link above to get answers to just about any Tesco customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Tesco Customer Service Contacts

There are of course other ways to contact Tesco customer service besides the phone. Below we list the best ones, by medium.

Tesco Customer Help Desk / Web Support

tesco.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Tesco customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Tesco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tesco agent. This phone number is Tesco's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800-591688 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Tesco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Tesco has 3 phone numbers. It's not always clear what is the best way to talk to Tesco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tesco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tesco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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