Tesco Customer Service Issues

On November 6th, I visited your Honiton store to exchange a gift from the Axminster Superstore, a bottle of 'Fire' Jack Daniels, for my father. As a nurse with limited time, I made the exchange quickly and also used the restroom. Unfortunately, upon exiting, I was confronted by two non-uniformed men who aggressively questioned me about the whiskey. Despite showing my receipt and explaining the exchange, they continued to hold me, causing distress. This incident has left me feeling traumatized and unsafe to return to your store. I am deeply disappointed by the treatment I received and plan to address this further. My trust in Tesco has been shaken, and I now feel anxious about visiting your establishment.

I purchased a poinsettia flower from Tesco on Wednesday, 9/12/[redacted], at 2:27 pm. Within two days of having the plant at home, it died. I returned it to Tesco and spoke to the manager, who refused to provide a refund, stating I had purchased it two days prior. I was disappointed with the manager's response as the plant didn't appear healthy when I first unwrapped it. I would appreciate assistance in resolving this issue, as I am a regular Tesco shopper. Thank you.

My daughter recently visited your Maryhill store at 9 pm to purchase drinks for Christmas gifts. Despite being 21 years old, she was asked for ID by the cashier, as her friends were also present. When she explained the purchases were gifts, some of her friends showed their IDs, but she was still denied the items. This left her feeling frustrated and treated unfairly. The policy seems rigid, as illustrated by the example she provided to the cashier. In the end, she had to go to a different store to complete her shopping, missing out on buying the Jack Daniel's for me, which had sold out. This inconvenience ended up costing us extra this morning. I hope the store can reconsider its approach in similar situations in the future.

Order number 6[redacted]-[redacted]: I am very unhappy and angry. I placed my Christmas shop for Sunday 20/12/[redacted], with a time slot from 2pm-10pm. It is now 10:35 pm, and my shopping has not been delivered. All Tesco's numbers are closed, and the status shows that the shopping has been delivered. I can only assume the driver delivered it to the wrong address, and the person who received it is dishonest. My order was nearly £90, and I refuse to pay for items I haven't received. Please contact me urgently. I am a very unhappy customer, and I am considered one of your most vulnerable customers. Thank you. -Jan C.

I visited Tesco in Homebush at Shoreham today but had to leave halfway through our shopping due to the overwhelming crowd. Even the staff seemed to be struggling to manage the chaos. As someone who is 39 weeks pregnant, the situation was unbearable. There was no traffic light system at the entrance to monitor the number of people in the store. Staff were not keeping track of the number of customers entering. While I've experienced busy shopping days like Christmas Eve at Tesco, today was exceptionally chaotic, with people not following Covid guidelines. It was disheartening to see shoppers clashing trolleys and brushing past each other uncontrollably.

I recently purchased donuts from one of your stores and noticed that the ingredients label only lists wheat, milk, and soya. It doesn't mention other key ingredients like sugar or jam, which concerns me. According to food labeling regulations, all ingredients must be listed, yet this seems to be overlooked in the case of Tesco donuts. I would appreciate some clarification on why this discrepancy exists. Thank you.

This evening, I went shopping at your Tesco store on Grange Road in Gosport. I wear a face shield as I am unable to wear a mask. At the entrance, a staff member insisted I wear a mask along with the shield. I explained I could not wear a mask, but she publicly reprimanded me in front of other customers. I have reported this incident to the store manager, who assured me that it goes against Tesco's policy. I am disappointed, upset, and embarrassed by this experience. I will be avoiding Tesco stores in the future since it seems to be the only supermarket turning away customers with face shields. I hope to receive a written apology and explanation for this incident. It is concerning to think how others, especially the elderly who rely on face shields, might feel in such a situation. I will escalate this matter further if not addressed appropriately.

I am Tristan J., part of the Autism Spectrum community in Manchester, UK. My project began on February 24, [redacted], with the original deadline set for World Autism Awareness Week from March 30 to April 5, [redacted]. I have been encouraged to expand my reach beyond my local community and engage with a wider audience throughout the year. I am currently exploring collaboration opportunities to share my personal experiences living with Autism Spectrum Disorder firsthand. I have prepared a presentation to accompany my scripted speech and created informational printouts for distribution. My goal is to promote awareness, understanding, and inclusivity for individuals with ASD, including myself. By fostering acceptance and support, I aim to create an inclusive environment where everyone feels understood and valued. I am open to discussions and willing to travel to further my project's reach. Any help or support for my initiative would be sincerely appreciated. Thank you, Tristan.

I have been trying to call without success. The automated system keeps asking for a number before connecting me to the right department but says it doesn't recognize it. This is quite frustrating. I need help with slots I booked for myself (74 years old) and my 90-year-old neighbor. I can't access the desired slot to shop as it appears frozen, and it doesn't match the date I selected. Additionally, I have faced issues with my credit card during checkout due to frequent slot bookings in a day. The system prompts me to contact the bank to unfreeze pending transactions, but I can't identify which transactions are causing the problem until then. It's challenging to explain this situation, which is why I was hoping to speak with someone directly. Kind regards, Sheila E.

My name is John Maslen, and I live in Dover with postcode CT16 3LS. On December 22nd, I placed an online order for the book "Guinness World Records [redacted]" and paid £7.99 using my Mastercard. Unfortunately, I have not received the book at the address I provided in Canterbury. I attempted to contact you but could not reach you, so I reordered the book on February 12th with the same payment method. However, this second order has not been delivered to my address either. The order numbers are DO1-[redacted]-[redacted] for the first order and DO-[redacted]-[redacted] for the second order. I would greatly appreciate your assistance in resolving this matter. Please contact me via email as I have been unable to reach customer services by phone. Thank you for your help. John Maslen.

Subject: Issue with Tesco Delivery To Whom It May Concern, I am reaching out regarding my recent order with Tesco for delivery on the 23rd of February, [redacted]. As a shielded individual since March [redacted], I rely on priority delivery services. Unfortunately, on the day of delivery, I encountered several issues. I received confusing messages from Tesco, mentioning a complaint I never made, followed by another email stating that my order was canceled due to a problem. Despite waiting until late in the evening on the delivery day, nothing arrived. When I contacted Tesco the following day, all I received was an automated response. The lack of communication and support is unacceptable, especially considering my vulnerable status and the ongoing Covid situation. The £10 voucher offered does not make up for the inconveniences and extra expenses I have incurred due to the failed delivery. I look forward to your prompt response and a resolution to this matter. Sincerely, S. T.

Subject: Complaint Regarding Delivery Driver Incident Hello, This afternoon around 2:30 p.m., I encountered one of your delivery drivers on East Road in Great Yarmouth, Norfolk NR30 2DG. The van (Registration No. BK65UGW) was parked in a manner that blocked traffic in three directions, causing inconvenience. The driver repeatedly went back and forth into a house to collect empty cartons, ignoring me and another car attempting to navigate around. I have attached a photo showcasing the situation for your reference. The driver could have easily parked a bit further back or to the left to allow traffic to pass smoothly. Kindly address this matter as it is frustrating when a lack of consideration leads to such incidents. I hope that your drivers can be more mindful of their parking choices in the future. Sincerely, Mrs. C.

Good afternoon, I would like to share a small issue that my wife experienced recently. She has a beloved recipe that involves wrapping chicken breasts in smoked pancetta as the final step. After years of making this dish, she relies on using the full 11 slices from the Tesco Finest Smoked Pancetta pack. This time, to her disappointment, there were only 10 slices in the pack instead of the usual 11. Despite her careful check, there were truly only 10 slices available. Although this may seem insignificant, it was quite bothersome for my wife, who takes pride in her cooking. We would appreciate it if you could forward her feedback to the Italian producer of the Tesco Finest 11 Slices Smoked Pancetta pack. Thank you. Product: Tesco Finest 11 Slices Smoked Pancetta (actually 10) Bar code: 5 [redacted]1

For the past few weeks, I have noticed a problem with my online Click 'n Collect orders. I haven't been receiving the confirmation emails for the changes I make to my orders, such as adding or removing items from my basket. This has led to receiving two Tesco orders that do not match what I intended to purchase, forcing me to shop elsewhere for the missing items. As a vulnerable person, I am extremely disappointed with this situation, especially since I pay for the Delivery Saver service. Additionally, the quality of the fresh fruits and vegetables has significantly decreased. Due to the unsatisfactory service, I am formally requesting to have my Delivery Saver status removed and have already canceled my future orders. Please provide confirmation of this change.

I returned from Boston Store on Saturday, April 16th, to exchange trousers for my 80-year-old mother-in-law. Despite not having the receipt, I approached the customer service counter around 10:30 am and spoke to a lady with dark hair. She only offered an exchange, which I agreed to as I just needed a size swap. However, her demeanor turned brusque when I mentioned the lack of a receipt. While one pair was priced at £12.50, it rang up as £8. The replacement trousers were £12, so I was told I needed to pay the difference of £4. After mistakenly thinking they were the same price, the lady was firm that they weren't. I opted to exchange one pair and take the £8 back to my mother-in-law. Unfortunately, I was informed a refund couldn't be processed without a receipt. Despite trying to explain, the lady's manner remained abrupt, leaving me feeling terrible. As someone dealing with depression and anxiety, this unpleasant encounter was particularly difficult for me. I've had positive experiences with other customer service representatives at Boston Store, which makes this one stand out even more.Although I understand the policy about receipts, the interaction could have been more pleasant.

Today, my partner and I went shopping and inadvertently had items from a previous store in a Tesco bag. Upon leaving after purchasing our items, an employee accused us of shoplifting. Despite our intentions to return and buy more items for our home, we were embarrassed, verbally mistreated, and threatened with police involvement. This incident, witnessed by the whole store, left me in tears and caused a panic attack. I wish I had obtained the employee's name or badge number. We were denied our paid items and receipt, which was distressing after being loyal customers, especially during the pandemic. A gesture of goodwill, like a voucher, would be appreciated. It is concerning how we were treated, given our frequent purchases for our newborn and older child at Tesco. The behavior of this employee raises questions about how others might be treated in similar situations. Thank you.

Good afternoon, I need to express my extreme disappointment with the treatment I received during my visit to Tesco Express at 97-[redacted] Holmesfield Road L19 3PF today. I entered the store around 12:45pm and was not only verbally abused once but twice, by both a staff member and the manager, James. Two other customers in the store witnessed these events and supported me by providing their contact details to act as witnesses. When I asked if anyone was available at the till, the response I received was aggressive and disrespectful. Despite my attempts to address the situation calmly, I was met with hostility from the staff. This treatment is completely unacceptable, especially considering my struggles with generalized anxiety disorder, which makes such experiences particularly distressing for me. I cannot overlook this appalling behavior, which has left me feeling shocked and upset. I urge you to address this matter promptly. Sincerely, Lee McGowan

I am writing today regarding my mother's disappointment with the service she did not receive for a scheduled food delivery from Tesco. The delivery, totaling £[redacted].81, was scheduled between 1pm and 2pm today but never arrived. Despite no communication from the driver, she had to call Tesco at 2:32pm and was informed to wait another 20 minutes. After no further updates, she called again at 4:20pm, where she was told the driver attempted delivery at 1:30pm but was hindered by road restrictions. Subsequently, she was offered a delivery slot for two days later, with no follow-up confirmation as promised. After several calls and conflicting information, a delivery slot was finally offered for the previous day, with an explanation that the van had broken down earlier. The lack of timely communication and inconsistent explanations during this experience have left my mother feeling let down as a loyal customer. Requesting further investigation and appropriate compensation. Thank you for your attention to this matter. Chris

Good Evening, I am reaching out regarding a concern about healthy food. While I appreciate your efforts to promote nutritious options in your weekly magazine, I have noticed that the prices for healthy items seem disproportionately higher than less healthy alternatives. During a recent visit to Tesco, my mother found that she paid nearly double the amount for healthy options compared to full-fat choices. It is disheartening to see that individuals striving to eat better are faced with such significant cost barriers. For instance, the pricing disparity between the discounted full-fat products and the more expensive healthy alternatives, such as the extra light Hellman's mayo, raises questions about accessibility. This trend extends to gluten-free items as well, placing an additional financial burden on those with dietary restrictions. This pricing pattern is not unique to Tesco but seems prevalent in other major supermarkets like Asda and Morrisons. As a loyal Tesco customer, I wanted to share these observations with you. Best regards, D.F.

I was at your Edmonton branch around half-past six tonight with my shopping trolley when the security staff approached me. They requested I leave my trolley at the front, but I preferred to pull it along myself. The security staff insisted on wanting to monitor what I was putting in my trolley, which made me feel uncomfortable and accused of stealing. They suggested I pack my items in one of their trollies and walk over to them to be observed while doing so. Despite being a loyal Tesco customer for 35 years, this experience left me feeling like a criminal at 60 years old. I regularly shop with my 80-year-old mum using a trolley and have never been stopped before. I expressed my disappointment to the security staff as they mentioned watching me on camera. If this is the new way Tesco treats its customers, I will consider taking my business elsewhere.