Tesco Customer Service Issues

I recently received my online shopping order, only to discover that once again, some of the products either have a very close sell-by date or are of poor quality. I haven't complained in the past, but I feel it's necessary now. The loaf of bread I received expires tomorrow, the grapes are brown, and the mushrooms are wrinkled. Even though the strawberries were not charged for, they were also expiring tomorrow. I am the only one who eats bread, and my delivery arrived at 21:35 with products expiring soon. This is not the first time this has occurred, and I am becoming disheartened with Tesco's online shopping service. I'm considering whether or not to continue shopping with you. I generally avoid complaining, but this is proving to be a waste of money, which is something I can't afford. I would appreciate a response to this matter. Glenys P.

I recently purchased a Tesco mobile phone, an iPhone, 2 weeks ago. The phone number associated with it is [redacted]6. I informed the salesperson that I would be traveling to the USA, where I am currently. Despite having used an iPhone on the O2 network in the past without any issues, this phone is not accepting top-up payments. I've attempted to use both my Tesco credit card and debit cards for topping up by phone, without success. Online, my attempts to top up have been hindered by issues with my username and password reset. The system also fails to recognize my phone number, postcode, and date of birth. I find it frustrating that I am stranded in the States for 5 weeks without access to a working phone. I urge Tesco to resolve this issue promptly, as otherwise, I am considering canceling my contract and reverting back to O2, while also leaving a negative review.

Hello, My partner and I purchased a two-person tent from your Extra Tesco store in Barnstaple, Devon on August 2, [redacted], around 2 pm. Unfortunately, we encountered multiple issues with the tent. All the tent zippers broke and the tent peg strings came apart, making it impossible for us to continue our trip. We have been loyal Tesco customers for more than a decade and usually rely on Tesco for all our shopping needs. It was disappointing to experience such poor quality. We have kept the receipt, but due to a sudden family emergency requiring me to return to Sweden to care for my elderly mother, I am unable to visit the store in person. Is there a way I can send you a photo of the receipt so you can refund the card used for the purchase? I will be flying back to Sweden on Friday, and I am unsure how to resolve this matter before then. Any assistance would be greatly appreciated during this challenging time. Thank you.

Hello, I am reaching out regarding a recent purchase made by my partner using my bank card at Tesco almost two weeks ago. Although she has used my card many times before without any issue, this time it was unexpectedly canceled, resulting in a promised refund that has not yet been received. Despite my partner's efforts to communicate with Tesco Gorey staff for clarification, including being informed that the refund had not been processed correctly but was now complete, no resolution has been achieved. I am disheartened by the lack of communication and am left feeling ignored by Tesco's customer service. As a loyal customer over the years, I am considering seeking legal advice as this situation, in my view, constitutes a form of fraud. Your prompt attention to this matter would be greatly appreciated. Thank you.

I'm disappointed by the interaction with a staff member at Crossways Caerphilly. The employee, with ginger-colored hair, could benefit from retraining. While acknowledging the staff’s hard work, during a shopping trip at the tills, there was difficulty with the customer ahead. Standing behind the till by the photo booth, she rudely asked what I wanted. When it was our turn, she didn't engage with us and ended by not giving my husband the receipt, instructing him harshly to take it from where they are printed. No goodbye was given as we left.

I am in need of assistance due to my disability. My full-time carer struggles to shop for essential items like toilet paper due to limited shopping times and empty shelves early in the morning. It would be beneficial for individuals like me to show proof of carer allowance and disability to reserve necessary items. Many people in similar situations face challenges shopping for essential goods. Both of us are on tight budgets, making online shopping unfeasible for just a few items. I wonder if Tesco could consider a system to support people like me in obtaining essential supplies. Thank you for your attention. Mrs. V Walker from Worthing.

Subject: Assistance Needed for Elderly Neighbour with Grocery Delivery Hello, I am reaching out for assistance for my elderly neighbour, Rodney Trotter, who is facing challenges getting his groceries. Due to his age (over 70) and underlying health conditions, he falls into the vulnerable category, raising concerns about his ability to physically visit your store. Rodney resides at: Kimrose Penstraze Truro Cornwall TR4 8PN Email: [redacted] Telephone: ‭01[redacted]72‬ Despite his efforts, Rodney has been unable to secure a delivery service. While it's uncertain if he holds a nectar card, he has been a loyal Tesco customer for many years. Given the remote location and his circumstances, I would greatly appreciate any assistance you can offer in arranging a delivery for him. I understand the current demands you face and am grateful for any help in ensuring Rodney receives his essential supplies. Please feel free to respond to me directly or contact Rodney. I am supporting multiple individuals in accessing groceries and would like to ensure Rodney's needs are met. Thank you for your understanding and assistance. Warm regards, Stephen Manning

Subject: Feedback on Chorley Store Opening Procedures Dear Team, I would like to provide feedback regarding the opening procedures at your Chorley store on Sunday, the 5th of [redacted]. Although the store was scheduled to open at 9 am for NHS personnel, the tills did not become operational until 10 am. This delay caused an unnecessary risk of infection for shoppers, which I believe should be addressed promptly. I spoke with your customer service line at 0[redacted] to raise this concern. The initial representative I spoke to seemed uninterested in escalating the issue, while the second representative promised a callback from a supervisor which I have yet to receive as of 8:20 pm on Sunday evening. While I appreciate the efforts made by the Chorley store to enforce social distancing, I believe there is room for improvement to further minimize the risk of virus transmission. I urge Tesco to review its opening procedures to prioritize customer safety and prevent unnecessary gatherings before the tills are operational. Thank you for considering my feedback. Best regards, Kevin E.

I want to address an issue regarding in-store shopping. During my recent visit for the weekly shop, my flatmate and I, both from the same household, adhered to the new queue measures. However, when we reached the entrance, we were questioned about living together. Despite confirming this, we explained that we needed to do separate shops as we have different dietary needs (he is vegan, and I am not). The staff member abruptly insisted that only one of us could enter. We suggested one of us could return to the end of the line, but the staff member declined, stating it was either one of us shopping or none at all.

As regular customers of your Launceston store in Cornwall, my partner and I face mobility challenges that make standing for extended periods uncomfortable. On yesterday's visit, April 13th, we had to endure a lengthy wait in line before having to leave to shop elsewhere. We have been loyal patrons for over 30 years and believe offering better seating for customers with mobility issues is essential for us to continue our support. While we understand the need for distancing protocols, consideration for individuals with conditions like back pain is crucial. Perhaps designating a staff member to assist and identify customers in need of priority seating would greatly help. Lidl in Launceston successfully manages their distancing measures and provides seating, which could serve as an example for improvement in your store. Despite the good quality of your products, my partner and I will be forced to shop elsewhere until this issue is addressed. Sincerely, Pip Thomson.

I am a 78-year-old with limited mobility and hearing impairment. This is my second attempt to place a delivery order. The first time took me two weeks of trying daily to secure a slot. This time, I have been attempting to place an order for five days. My daughter usually visits Tesco at Vimy Rd in Stewkley every Saturday at 07:30, but she is currently in self-isolation due to her sons having COVID-19, and I cannot go on my own. I believe priority should be given to customers like me who have no other way to get groceries. I have been a loyal Tesco customer for seven years, and my daughter for even longer. The store is conveniently close to my house on Rothschild Rd, which I used to walk to easily but cannot anymore. Do I have to keep trying multiple times daily for another week, and will this be the case every time I need to place an order?

I have been homebound for years due to health issues and have been a loyal customer of Tesco for a long time. As someone with mental health challenges and a weakened immune system, my consultant has advised me to isolate for at least three months. I've been classified as vulnerable by the government, but despite this, I am struggling to secure an online delivery slot from Tesco. I have bipolar disorder and severe social anxiety, which make it difficult for me to go outside even before the current situation. I am disappointed that Tesco, whom I have supported since [redacted], has not provided the assistance I desperately need during this challenging time. Not only am I affected, but so are multiple elderly and vulnerable households in my neighborhood. I feel let down and neglected by Tesco when we need help the most. I am considering filing a formal complaint and getting in touch with my local MP and the media to raise awareness of this issue. It's disheartening to see loyal customers left in such a vulnerable position without access to essential supplies.

I placed a click and collect order due to my partner being high risk. However, upon arrival at the store, we were instructed to wait in the car but after waiting for 20 minutes, no one approached us. We then entered the store and had to wait an additional 20 minutes for our order. Unfortunately, upon returning home, we noticed that many items had short use by dates, including mushy carrots and meat with use by dates only 2-3 days away. The strawberries also had expired by the next day, making it hard for us to store them in our small apartment without freezer space. This experience has been disappointing, especially since we chose Tesco as our preferred store.

I encountered a very unhelpful staff member at your Langport store. She appeared to be a supervisor as she was wearing an earpiece. Despite the need for social distancing, she did not maintain proper space and was not wearing a mask when she came too close to customers. She has shoulder-length grey/brown straight hair. When I got separated from my husband in the store, I tried to keep a safe distance by using the end aisle. The staff member, instead of politely inquiring why, rudely demanded I leave without wearing a mask herself. I found her behavior completely unacceptable and will not recommend this store to others. I regret not visiting your Ilminster store but chose Langport for convenience as I was shopping for my Mum, who lives nearby and cannot shop for herself.

I am 73 years old and currently have poor health, making me a priority for online supermarket orders and home deliveries. Today at 12:05, I received my latest Tesco delivery, but I was taken aback by a few issues with the delivery driver: 1) The driver did not wear a mask or gloves. 2) They had insufficient bags (only 3). 3) They did not offer to bag the items for me. 4) The driver did not maintain the 2-meter social distancing guideline. As a loyal Tesco customer, I have always trusted the brand. However, this experience has made me question whether I will continue to shop online or in-store with Tesco, as I feel let down by the lack of care for vulnerable customers. I hope Tesco can address these concerns promptly and ensure the safety of all customers during this pandemic. Thank you, A.K.

I recently visited Tesco on Victoria Road in Glasgow. While there, I encountered a persistent beggar asking for spare change. When I didn't comply, he became verbally abusive towards me, making inappropriate remarks. This behavior continued even after I left the store, with threats of physical violence. I was taken aback by this experience, especially after a long 12-hour shift. I have already reported this incident to the police. I believe it would be beneficial for Tesco to consider improving the lighting outside their store to enhance customer safety. Although Tesco may not have jurisdiction over what happens outside their premises, it's crucial to address potential safety concerns before they escalate.

Hello, My husband and I have been shielding for 4 months due to his diabetes, making him vulnerable. Despite not being in the 'very' category, we struggled to get Tesco deliveries. When restrictions eased, I opted for click and collect in Evesham to avoid supermarkets. Recently, I had to load the groceries myself, which was challenging due to heavy items in large liners on the ground. At 76 years old, I found this difficult. I may have to go back to deliveries for convenience. It's disappointing as the service seemed to regress. Best, Lyn

Dear Sir/Madam, I am writing in response to the recent email from Jason Tarry, CEO, regarding the safety measures in place at Tesco stores. During a visit to my local Tesco Express, I discovered that safety precautions were not being strictly followed. Despite the absence of a one-way system and crowded conditions, safety guidelines such as social distancing were not enforced by staff or customers. Feeling unsafe, I chose to leave without making a purchase. On the other hand, my experience at a nearby Co-op store was vastly different. There, clear signage and physical barriers were in place to guide customers through a one-way system and maintain a safe shopping environment. Given the rising concerns about a potential second wave of coronavirus, I believe it is imperative that all Tesco stores, regardless of size, adhere to consistent safety measures to protect customers and staff. Thank you for your attention to this matter. Best regards, A. Beer

I am an 88-year-old disabled widow who has been receiving online groceries from Tesco for two weeks with friendly and helpful delivery drivers. Unfortunately, today's delivery did not go smoothly. When I asked the delivery man to put the groceries on the kitchen table like previous drivers, he refused, citing concerns about entering the house due to the pandemic. Feeling confused and unassisted, I expressed my frustration, and he left without delivering the groceries, leaving me without provisions. Despite spending the entire day trying to resolve the issue, we have not received any help and the delivery is falsely marked as delivered. I am seeking contact from someone with authority at Tesco to address this situation promptly. Thank you for your assistance. Sincerely, Susan Patricia Lewis (Mrs.)

Hello, I would like to request my clubcard points to be sent to my address instead of being issued online. My details are as follows: Name: J Conyard Address: 55 Abbotsweld, Harlow, CM186TG Clubcard number: [redacted] xxxx xxxx [redacted] I am reaching out for assistance due to being disabled with physical limitations and a compromised immune system, residing with my 79-year-old disabled wife. We are finding it extremely difficult to manage our shopping needs, especially with the current situation. We had assistance during the first lockdown, but our helper is now isolating. I have secured a delivery slot for November 9th but struggle to find availability otherwise, despite being advised we qualify for priority slots due to our circumstances. Your help in addressing this matter would be greatly appreciated. Thank you, John