Tesco Customer Service Issues

I am writing to share my recent experience at Tesco Extra. On December 10, [redacted], my wife went to buy an Amazon Gift Card and was met with rude comments from a cashier. The following day, I went to the store to address the issue, but unfortunately encountered more difficulties when attempting to purchase a card myself. The manager explained that due to a store policy, only one Amazon Card could be bought at a time. This experience has left me feeling that my wife was unfairly treated and discriminated against.

I'm having trouble with my mobile data connection. It never seems to work when there's no internet available. Even when out in public or without broadband at home, my mobile data roaming won't activate. Strangely, my mom's phone, also on Tesco, doesn't have this problem. I've tried removing and cleaning my SIM card, but the issue persists. This problem started when I switched to Tesco, and if it's not fixed soon, I may have to switch networks.

I purchased frozen mussels from Tesco in Eston, Middlesbrough. Unfortunately, the last two times I thawed them, my partner found shells in them after washing them, which could be a safety hazard. Today, we found a very sharp piece of shell in the mussels after washing them. This is unacceptable. I have taken photos as evidence. This issue needs to be addressed immediately or the product should be removed from the shelf.

Order: 4[redacted]-[redacted] Delivered on December 18th, to 46 Irwell Lane, Runcorn. I would like to review my recent delivery. I had ordered 2 x 500g Suntrail seedless grapes at £1.06 each, totaling £2.12. However, I received 1 x 500g Tesco grapes at £2.00 without receiving any price match refund. Consequently, I am missing 1 punnet of grapes and have overpaid by £0.94 for the one I received. Additionally, I had requested 1 x Tesco Wensleydale Cheese 220g at £1.55, with a note stating any plain Wensleydale cheese would be suitable. Instead, I was given Tesco Red Leicester cheese as a substitution. Due to a regional tradition, I specifically require Wensleydale cheese for serving with Christmas cake. I kindly ask for both issues to be examined and refunded accordingly. Thank you, A. Southworth

Dear Sir or Madam, I am anticipating a delivery from your company on 18/12/21. As a person with a disability, making in-person shopping challenging, I opted for Tesco Christmas delivery this year. Unfortunately, the delivery failed to alert me upon arrival and left abruptly. The importance of this order is evident, as I relied on it. While I understand the pressures of being overworked and undervalued, I hope you enjoy your Christmas feast. Living with celiac disease, finding gluten-free options online before Christmas is a struggle. It may not impact you directly, but it greatly affects me. Despite my £[redacted] monthly spending at my local Tesco, I have decided not to use your services going forward. This experience has left me disappointed, although I don't expect my need for independence to be fully understood.

I purchased a turkey from your store at Stephen’s in Hull. Tonight, on 24/12/[redacted], I took it out of the fridge to prepare for cooking. To my shock, when I opened it, I found the longest black hair I've ever seen. It is obviously not ours as my partner has short hair, and I keep mine short too. Isn't it a requirement for all food handlers with long hair to wear hair nets? I am a careful handler myself, and I always wear a hair net even with short hair. This incident has completely put me off cooking this turkey for my dinner tomorrow. I am concerned about what particles might be on the hair. I would appreciate a prompt response on this matter. I have attached photos for your reference.

My name is Gerald Mensah-Coker, residing at 18 Hall Oak Walk, London NW6 2BG, born on 05/05/[redacted]. The last four digits of my credit card are [redacted]. On November 24, [redacted], I made a payment of £55.81 for the Covid-19 lab account for Freetown due to my travel from London to Freetown on a London-Paris-Freetown flight. The payment was debited from my account, but upon arrival in Freetown on the 25th, it wasn't recognized, leading to an additional payment request, which I made. I seek to dispute and reverse the initial £55.81 payment promptly. Thank you for your assistance. -Gerald Mensah-Coker.

On December 27th, I visited the Tesco fuel station in Pontypool, South Wales, where I topped up my car with £15.06 worth of diesel. Prior to refueling, my vehicle had 78 miles left in range, which increased to [redacted] miles after refueling, a difference of 52 miles for the amount spent. During my visit, several pumps for diesel and petrol were closed, which may have affected the situation. Typically, a purchase of this amount would increase my range by 95 to [redacted] miles. I always use my club card for fuel purchases at Tesco.

I bought a carton of Coconut Vanilla Yogurt at Tesco Store in Sudbury, Suffolk on Thursday, January 6th. The product's best before date was over 2 weeks before my purchase. It's disappointing to find expired items on the shelves, especially for perishable goods like yogurt. This experience has made me question Tesco as our go-to supermarket for weekly shopping. Additionally, dealing with obstructed aisles due to home shopping trolleys makes the shopping experience less pleasant. Moreover, the low quality of the fruit and vegetables bought recently adds to the dissatisfaction with the overall shopping experience.

Hello, my name is Andrew, and I have been experiencing problems with my mobile phone. When I try to make a call or send a text, it shows no network, and the signal bar on my phone is empty. The screen displays "emergency calls only." This same issue occurred last year, and when I went to Tesco, they tested my phone and mentioned it might be due to the nearby mast being down. They assured me it should be resolved within a week, which did happen. However, this year, the problem has reoccurred. I still have credit on my phone with [redacted] texts and [redacted] minutes, and a top-up is due tomorrow. I hope to resolve this as soon as possible since it has been two weeks since my phone stopped working. Thank you for your help. Regards, Andrew.

I have received a response regarding your previous support case. Unfortunately, a system error caused your complaint from a year ago to go unanswered. After looking into the issue involving a purchased item, which you were unable to return or exchange, we have decided to compensate you for the inconvenience. This compensation reflects the delay in resolving the matter. Your satisfaction is important to us, and we value you as a customer. Please verify your email address [redacted] by replying to this email. Your response can be brief, and once confirmed, we will ensure you receive the compensation promptly. Sincerely, Polly Gallagher Regional Response Administrator Head Office Falcon Way, Shire Road, Welwyn Garden City, Hertfordshire, AM5 2PW

I received an email from Polly Gallagher, the Regional Response Administrator, regarding a support case from a year ago that was left unanswered due to a system error. They mentioned my complaint at the service desk about a purchased item issue that couldn't be returned or exchanged, violating store policy. As a result, they plan to compensate me generously for the inconvenience. They requested that I confirm my email address ([redacted]) by replying to their email, assuring me that they will handle the rest to ensure I receive what is due to me. It is signed off with kind regards from Polly Gallagher, the Regional Response Administrator, at the Head Office located in Welwyn Garden Town, Hertfordshire.

Dear Sir/Madam, I recently purchased a plate stacker from the Borehmood store, but encountered issues assembling it. Without the receipt, I visited the Brent X store for assistance. Despite the item being a Tesco product, they refused the return without the receipt. The staff's unhelpful attitude escalated when I asked for a more senior representative. While suggesting I go back to the Borehmwood store, which was inconvenient for me, they could have traced the purchase through the credit card, but they did not follow through on this. Subsequently, I visited the Borehmwood store where they promptly exchanged the item without requiring the credit card due to recognizing the Tesco branding. The stark difference in customer service between the two stores was evident. Brent X store's lack of helpfulness left me very dissatisfied and highlights the need for better customer service training within their team. I appreciate your attention to this matter and look forward to hearing from you soon. Best Regards, Eileen Gabb

This is the email I sent to Tesco along with photos, but I cannot attach them. Subject: Valentines roses wilted Hi Tesco customer services, I believe I sent this email to the wrong address, this is forwarded from the original one I sent on February 17th. My husband bought these Valentine's flowers for £20 on Monday morning. I have taken photos from Valentine's Day (14th), Wednesday the 16th, and today, Thursday 17th. To say I am disappointed would be an understatement. The photos show the poor condition of the flowers - wilting roses, bruised lilies, brown edges on the light roses, and dry leaves. I've also included pictures of the receipt and an enlarged screenshot as the receipt didn't print well from the till. I haven't been able to take them back to the store yet but wanted to keep you informed as I track the daily appearance and provide feedback for your quality control reports. I am requesting a refund as the flowers didn't last more than a few days, which is below Tesco's usual guarantee. Looking forward to your response. Regards, Carrie S. Sent from Yahoo Mail on Android

Purchased a 1-liter bottle of Smirnoff vodka from Tesco in Dumfries for £18. As a seasoned vodka drinker, I know the perfect amount for my drink. However, after pouring two drinks, I realized there was no vodka taste - even with stronger pours, the vodka was barely detectable. I suspected the bottle might be fake as it was noticeably watered down. Despite taking it back to the store with most of the bottle and the receipt for proof, the staff couldn't help as the bottle was opened. Feeling disappointed and frustrated, this experience has deterred me from buying vodka at Tesco again and I wouldn't want others to face the same issue.

I want to address the issue I've encountered with the large packs of fresh chicken breast from your store. Out of the 4 packs I bought in the last month, only one pack was completely edible. Some of the breasts had a strange rubbery/spongy texture, noticeable when cutting them before cooking, and others became inedible after cooking despite appearing fine initially. I've tried different cooking methods, so I don't think the issue arises during cooking. Considering my family's limited budget and our health conditions, spending about £10 per pack and being able to consume only half is unsustainable for us. I would appreciate your feedback on this matter. Please inform me if there are plans to change suppliers. I prefer buying meat from Tesco over cheaper stores like Aldi and Lidl due to the perceived higher quality.

I purchased an imo phone four weeks ago for £59.99. Unfortunately, the phone has stopped working properly. When it does turn on, it only shows the imo logo and then shuts off after a few minutes. I tried to return the phone to Tesco in Holbeach, but I couldn't find the receipt. I now remember using my club card for the purchase and believe the proof of purchase should be on my club card. My club card number is [redacted][redacted]7, registered under my name, Mrs. K.M. Coaten. I am a caregiver for my autistic son and rely on benefits, so £59.99 is a significant amount for me. I hope you can assist me in resolving this issue. Sincerely, Mrs. K.M. Coaten.

I bought my new ALCATEL phone on 14/02/22 with £10 credit. I haven't made any calls on it yet. After sending some pictures via email, my sister-in-law downloaded and sent some test emails to my son, which suddenly prompted me to top up again. I am unsure where my initial credit disappeared. I am not tech-savvy and don't spend much time on the phone. The store in Scarborough fixed an issue with airplane mode turning on by itself. Can you please provide me with a copy of my phone bill? I am extremely frustrated and won't be adding more money until this matter is resolved. My details are Mr. B Ginders, 43 Maple Drive, Scarborough, YO12B 6LW. My mobile number is [redacted]1, and my home phone is 01[redacted]42.

To whom it may concern, I am a preschool teacher who relies on Tesco as our go-to shop for purchasing snacks for over [redacted] children daily. Among these children are some with Special Educational Needs, who are not able to eat solid foods. We have consistently provided them with a specific jelly product that suits their dietary needs. Yesterday, while supervising the children during snack time, I was horrified to discover mold throughout the jelly as they opened it (evident in the attached photos). I reacted swiftly, ensuring the children did not consume any of it. This incident is deeply concerning as it puts the health of these vulnerable children at risk. Finding mold in two out of the four jelly tubs purchased raises serious quality and safety issues. I urge you to investigate this matter at your Bloomfield's Bangor NI store to prevent any potential health hazards in the future. I look forward to hearing from you regarding this matter. Sincerely, Leah

Order number [redacted]-22: Today, my delivery was cancelled due to a lack of drivers. Despite being offered click and collect, I had to decline as I cannot drive. When I asked for an alternative delivery day, I was told they were not sure. As a result, I decided to cancel my order which amounted to about £75.00. Unfortunately, the payment has already been processed, and I now have to wait 2-3 days for a refund. This situation has left me without groceries and limited funds until the refund is issued. I pay a monthly fee for delivery services, and this experience has left me extremely dissatisfied. I have been a loyal customer, and this incident is disappointing.