T-Mobile Customer Service Issues

I recently received a notification informing me that my payment using my credit card ending in [redacted] could not be processed. I promptly updated my payment information to my new card ending in [redacted] on the T-Mobile website last month. However, I just received another notification stating that the payment could not be processed with the card ending in [redacted], even though my updated card ending in [redacted] is listed on my account. I have already made the payment, but I'm confused as to why I am still receiving notifications regarding the old card ([redacted]) when I have already updated it.

When signing up for a postpaid account with T-Mobile, customers need to provide their Personally Identifiable Information, such as Social Security Number and Driver's License Number. Unfortunately, there have been multiple data breaches in the past few years. According to an article on Fox Business, data stolen in recent breaches mainly involved old customers or prospective clients who were no longer with the company. This has raised concerns about T-Mobile's data management practices. As a potential customer, I am hesitant about sharing my PII with T-Mobile under these circumstances, even though it is necessary for creating a postpaid account.

I wrote a detailed Google review to update my experience with this store. I am extremely disappointed because they provided me with T-Mobile legal documents under someone else's name, and the T-Mobile store has refused to resolve the issue. T-Mobile mistakenly opened a new account in the other person's name and then transferred the service to my name, resulting in all my downloadable T-Mobile documents still showing the incorrect name. Despite multiple calls, no supervisor has contacted me, and it feels like the call center is not taking my concerns seriously. I am planning to escalate this situation by contacting T-Mobile's Integrity Line and the corporate legal department at [redacted] It is frustrating that the store and call center did not provide me with proper corporate contacts to address this problem effectively. The store manager was unhelpful and even threatened to kick me out for requesting correct documents. I hope for a more satisfactory response from the store manager and believe this issue needs further investigation.

I recently placed a pick-up order on the T-Mobile website for a free phone I was excited to get from a store near my house. However, upon going to collect it the next day, I was informed by a T-Mobile representative that I needed a physical ID, which was not mentioned on the website. I inquired about other options to retrieve the phone before the order got canceled, and was advised to add an authorized user over the phone as the store couldn't assist with that. Despite having a photo of my ID, proof of address, birth certificate, and social security card due to a recent wallet theft, it's been frustrating not being able to pick up the phone as they say I need the physical ID or an authorized user present. It's been a hassle trying to resolve this issue, feeling restricted by the conflicting information provided by different parties.

Subject: Security Concerns Regarding T-Mobile Account I am seeking clarification regarding security measures in place to prevent unauthorized access to my T-Mobile account. In a hypothetical situation, if someone were to attempt to convince T-Mobile that my device was lost and request all calls and texts be diverted to a new device in their possession, what safeguards are in place to prevent this from happening? If my phone were to stop functioning, leading to the interception of my text messages, and the individual attempted to gain access to my email by resetting the password via temporary login codes sent to the compromised device, what security protocols does T-Mobile have to thwart such attempts? This situation has left me apprehensive about the safety of my accounts reliant on email or text-based two-factor authentication. Any insights on the security measures T-Mobile implements to protect against such scenarios would be greatly appreciated. Thank you, Randy S.

Since 3/9/23, my phone has been out of service. After changing the SIM cards on both devices as instructed by the operator, she activated them and asked me to install them. When I called back on 3/10/23 for my phone activation, a team member requested an ID number which I didn't have handy as it was never needed before. Somehow, my internet access was blocked, preventing me from receiving the code. Despite my attempts to provide alternate identification methods, the male tech person I spoke to was unhelpful and insisted I provide the ID or visit a T-Mobile store. Due to distance and health issues, getting to the store is challenging. Being denied service without the required ID seems excessive. I'm still left without a working phone, with no resolution in sight. This ordeal hints at a power trip or personal agenda by the staff, which is concerning given the risk of identity theft. Any assistance in resolving this matter would be greatly appreciated.

I prefer to contact T-Mobile via email rather than phone. I am a Mint Mobile customer because of the reasonable pricing compared to T-Mobile. I do not wish to have any trial subscriptions like Netflix or Paramount forced upon me. I am concerned about reports of T-Mobile enrolling customers in such services without consent, especially because T-Mobile is acquiring Mint. I want to pay $15 monthly without using auto-pay. I switched to Mint after experiencing issues with Verizon's takeover of PagePlus, where customer service deteriorated, leaving my household without phone service. Despite paying more with Mint, I hope to avoid any unwanted charges or services in the future.

As a long-time T-Mobile customer of two decades, we consistently struggled with poor service in our home. Approximately 8-10 years ago, T-Mobile provided us with a "cell spot" device to improve our home service, but unfortunately, it never functioned correctly. Despite being unsatisfied, I was recently billed $[redacted].86 for this equipment that never worked. Surprisingly, I was never asked to sign an equipment agreement, and the faulty device was abandoned in our garage for years and likely discarded. I cannot justify the value of a malfunctioning piece of equipment that is over a decade old being worth $[redacted].86. Seeking a refund for this charge that was billed to my credit card after canceling our T-Mobile service.

Thank you for your service. I have a question. Recently, a friend purchased a mobile phone from a store related to their company. After using it, the phone was passed on to me because of unfortunate circumstances; my friend is no longer with us. The phone is locked, and I am unable to access it as I do not have my late friend's account details. I am seeking assistance in unlocking this Apple phone with the IMEI number [redacted][redacted]. Your help in resolving this matter promptly would be greatly appreciated. Thank you for your support.

I am a current Verizon customer. Recently, we took advantage of a promotion that allowed us to pay only $[redacted] down for two S23 Ultras and a watch. We considered a promotion with T-Mobile for home internet and mobile needs, prompting us to return the phones to switch providers. I then proceeded to order two phones and two watches online via chat after being quoted an upfront cost of $[redacted].85 with no additional fees for in-store pickup. Upon arriving at the store, they claimed it would cost around $[redacted] plus service fees per device, contradicting the previous information about waived fees. To address the issue, I contacted tele-sales, only to find out that the address for my home internet order was mistakenly set to Ohio instead of my actual location. After canceling and reordering, I discovered they were trying to overcharge me. This entire ordeal has caused me significant stress and frustration, leading to physical discomfort. I have requested to escalate this matter to Corporate due to the excessive confusion, time wasted, and the financial implications. Despite providing the chat transcript as proof of agreement, I have yet to receive a clear resolution.

I realized that I have been charged for 6 lines instead of the 2 lines I intended to have. I was under the impression that my bill would be $90 with a promotion that included a free 3rd line. I also enrolled in autopay to receive a $5 discount. Initially, I signed up for internet service for $55 and set up autopay for that too. Unfortunately, they canceled 3 lines, including one my mom had, and billed me for the mistakes made. This caused my mom to be without a working phone for 3 weeks due to carrier locking issues. Additionally, they removed my 3rd line and charged me for it, along with an address change fee that was never processed correctly. Despite reaching out to customer service multiple times, my concerns have not been adequately addressed. I have incurred an extra $86 in fees, and my promotions and credits have not been applied as promised. The situation has become more problematic than with my previous provider, and I was not informed about these charges beforehand.

Account Number: [redacted]13 I seek freedom from involuntary servitude, human trafficking, commercial sex trafficking, and debt bondage. According to Article I, Section 10, Clause 1 of the Constitution, the states are prohibited from coining money. The Supreme Court has acknowledged that Congress has the exclusive power over coinage. The term "coining money" in Article I, Section 8, Clause 5 of the Constitution allows Congress to create and regulate the value of currency, domestic and foreign, and set standards for weights and measures. It is illegal to demand payment in a specific type of coin or species. Congress has the authority to oversee all aspects of currency, including bank chartering and issuing circulating notes. Currency encompasses bills of credit, government-issued notes representing a debt and used as money in private transactions. I request that all payment obligations be handled as per our agreement promptly. Thank you in advance! Keith S.

I've been experiencing difficulties with my T-Mobile account ever since I added the Active 2 watch. Despite discussing and believing the corrections were made with a manager, issues persist. The watches aren't paired correctly with the phone lines, promises from representatives aren't being upheld, and there are charges appearing on the account erroneously. I require assistance from a representative willing to take the time to thoroughly review my account to explain the fluctuating and increasing monthly charges.

I attempted to purchase an Apple Watch from my local store and I have an account with Sprint. They were going to sell me the watch, but I was informed that my iPhone 11, which I intended to trade in for the iPhone 14, cannot fully utilize the Apple Watch capabilities because the necessary apps are not available until next summer at the earliest. I rely on your assistance as a senior with mobility issues and was disappointed by this limitation.

I bought a phone in December [redacted], but it arrived not working. Despite being disabled and expressing my difficulty, I was told to go to the store for repairs. Despite store attempts, the phone still didn't function unless connected to Wi-Fi. I returned the phone after a week, but paid the $80.23 bill. Since January, I've been promised refunds via check or gift card, but nothing materialized. On 4/7/23, I was advised to dispute the charge, which is now beyond the timeframe. The payment was made on 1/7/23. This process has been frustrating, with multiple calls and unmet promises. I simply want my money back since I never got to use the faulty phone.

I recently attempted to sign up for t-mobile home internet services, but unfortunately, the service did not work at all. Despite never using the service, returning all the equipment, and having confirmation emails of the returned items, I have been unfairly pursued by a collection agency for a bill I do not owe. Resolving this issue has been incredibly challenging as there is a significant language barrier preventing effective communication with the company. I have dedicated many months to trying to sort this out to no avail. Regrettably, I am now facing the repercussions of being handed over to a collection agency for the first time in my life due to this frustrating situation with t-mobile.

I discontinued my T-Mobile service on February 12 and switched to AT&T for Internet in February, March, and April. Recently, I received an unexpected bill from T-Mobile for $[redacted] despite no longer using their services or having any of their equipment. I am frustrated because I have been trying to return their items, such as old routers, but have not been successful as the stores I visited rejected them. I need to locate the correct corporate office that will accept their equipment. This whole process has been incredibly unpleasant, and I am considering reporting this issue as a case of human error and potentially elder abuse.

I contacted T-Mobile 25 minutes ago requesting a one-day extension. The representative mentioned I couldn't receive an extension until my phone was turned off, which was confusing as I had been granted an extension once before. When I asked for a new payment date, I was informed that doing so would result in losing my $30 discount, which didn't seem logical. These new guidelines have only added frustration for customers like me. I thought extensions were meant to prevent suspension. The call ended abruptly after I mentioned waiting for a survey, leaving me puzzled. It's disappointing that my feedback may not reach Corporate as I had hoped. Clarifying this process from the beginning would have saved time for everyone. Thank you, Rhonda G.

I have talked to two agents today regarding my intention to trade in a phone I have owned for 60 days. I purchased the phone at a T-Mobile store, which I later discovered was not T-Mobile owned. The pricing and promotion were misleading, and the phone assistance was inadequate. I swapped my iPhone 11 for a S23+. Despite using Galaxy products for years, I transitioned to Apple on my family's recommendation. Reverting to a Samsung phone now, I realize the significant changes over the 2-year gap. I seek to discuss my situation with a management representative to resolve my concerns with the S23+. Thank you, J. R. [redacted]

I am having trouble connecting my Android phone to my TV using a new HDMI cord and adapter. I have confirmed the cord is not faulty, as it worked with my friends' phones on the TV. However, when I try to connect my phone, it does not work. I believe the issue lies with my phone. Any suggestions on what I can do to ensure my T-Mobile HDMI cord and phone connect successfully?