Supercell Customer Service Issues

Player Name: ☆Royal Flush☆ Player Tag: #Y2VUGPPG2 Player Exp: [redacted] Player Town Hall Level: 15 Player Clan: Not Available Dear Sir, my account has been hacked and subsequently permanently banned. I am in distress for the past 3 months. I have never engaged in sharing or trading my account. I have devoted extensive effort to this account and I am hopeful that my hard work will not be lost. This game represents a significant amount of hard work for me, not simply a pastime. I humbly request your assistance in unbanning my account. I am ready to provide any necessary information about my account. I have been taught that hard work is never fruitless, and I am counting on your understanding and support in this matter.

Hello Supercell, I received your email a few minutes ago. Unfortunately, I do not have the ID needed to access my attack logs to figure out the ban reason. I strongly believe that my recent ban is unjust. After a successful raid where I achieved a perfect score, I was promptly banned without cause. I suspect the player I defeated may have retaliated by reporting me to their clan for unfair play. As a dedicated player, I have abided by the game's rules and regulations and do not deserve this ban. I am willing to cooperate fully and give you permission to investigate my account to clarify the misunderstanding. At my age of 24 going on 25, I understand the importance of fair play. Please, reconsider this ban as it is unwarranted. Thank you for your assistance.

Dear Sir, Yesterday night, when attempting to switch accounts, I encountered an error stating no game account was found. Believing it to be a glitch, I reinstalled the game but my village remained hacked. I conversed with the hacker and have screenshots as evidence of the illegal hacking. My TH15 village, built over 6 years, means a lot to me. I implore you to assist me in regaining access to my village. Account Details: Name: S O H A N TAG: #99UVGGLGY Clan: None Device: Redmi Note 8 Pro Account Creation: Kolkata, West Bengal I feel devastated by this breach and seek your understanding and support in resolving this issue.

I've lost my village in Clash of Clans and have been trying to get it back through the in-game help and support with no luck. After creating a new account and reaching out for help, a support team member attached my new account to my Supercell ID with the same email address. However, every time I try to address the issue of my lost village, the conversation gets closed by a bot named Otto. I've tried over [redacted] times but haven't seen any real human support. When I requested my data, they only sent information for my new account. I've been asking to speak to a real person for help in recovering my old village, but I keep being told it's for general inquiries only. It's been 4 days, and I'm still struggling to get assistance. Please take my request seriously. Below are the details for my old and new Clash of Clans accounts: Clash of Clans Old Account Information: Email: [redacted] Village Name: ***ADIT*** Tag: #2QYQV8QVU Clan: SUMMUR Clash of Clans New Account Information: Email: [redacted] Village Name: adit Tag: #QCQGPVGLJ Clan: No Clan Supercell ID: #SC-Y0PQJVQQJ02 Supercell ID Name: ADIT

Hello, I am writing to report that my account was hacked on February 2, [redacted], at 9:00 pm. The hacker, who seems to be from Russia, changed the email linked to my Clash of Clans account, which I have had for at least 5 years. The stolen email is [redacted] The hacker also took control of my village named Humam Wakfu #8uuv9gucl, a Townhall 13 that was almost fully upgraded. The hacker disconnected my account from Supercell ID. Although I managed to secure my Facebook and Steam accounts, I am unable to recover my Clash of Clans account since the email associated with it has been changed. My Facebook email is [redacted], also linked to Clash of Clans. The hacker tried to access other accounts as well, but I managed to regain control over them. I have sent detailed information and photos to my Gmail account. Your assistance in restoring my account would be greatly appreciated as I have invested a lot of time in it.

Hello, I am reaching out regarding my hacked account. On 2/2/[redacted] at 9:00 pm in Iraq, my email linked to my Clash of Clans account for at least 5 years, [redacted], was changed by a Russian hacker. They stole my village, which was connected to Supercell ID. My Facebook account, [redacted], was also targeted. The village name is humam wakfu #8uuv9gucl, a Townhall 13 nearly at max level. The hacker left my clan "بغداد الحبيبة 3" and joined different clans like Human and Allince2.1. I have also contacted in-game support, with no real assistance provided, just automated responses. I have attached detailed pictures to an email I sent and would appreciate any help in resolving this issue as my Gmail is still connected to the game but the Supercell ID has been changed. I have invested significant time in that account and would like to recover it.

Mon compte Supercell ID et mon adresse e-mail Google ont été piratés par quelqu'un d'autre. J'ai toujours accès à mon téléphone mais je crains d'être déconnecté car il a changé l'adresse e-mail du Supercell ID. Adresse e-mail d'origine : [redacted] Nouvelle adresse e-mail : [redacted] J'ai des preuves de paiement via mon compte Google et Paypal pour montrer que je suis bien le propriétaire du compte qui était auparavant "icemol". Je souhaite savoir comment récupérer mon Supercell ID et empêcher l'accès à mon compte, d'autant plus que j'ai changé mes mots de passe sur Google.

Hello, I recently experienced a hardware problem with my iPhone, leading to data loss on my iCloud. Unexpectedly, my iPad, using a separate account, synced with the backup, causing me to lose access to my main account. I seek assistance as I have invested funds and been actively playing. I held the role of co-leader in a clan as RipprXD #9VGCVVOVP, Town Hall 11. The email connected to both accounts is [redacted] Your support in recovering access to my main account would be greatly appreciated.

I recently deactivated my Clash of Clans account from Supercell ID. After disconnecting it and linking my account to another Supercell ID with all my other saved games, I activated the Account Protection feature, requiring my phone number. Since then, I am unable to log in to that account on my other devices. When attempting to sign in to my Supercell ID, I do not receive the verification code. Although I can access my accounts on my phone, I am not receiving codes from Clash of Clans, Clash Royale, or Brawl Stars. Your assistance in resolving this issue would be greatly appreciated so I can log in to my accounts on other devices. Regards, David

Hello, my name is Dimitrios Fekos, and I am also known as Mr.HotShot3 on Clash of Clans. Recently, I encountered an issue while trying to load my village (Town Hall level 9, no clan, XP level [redacted], #822CYJ09 or O9). The game requested a confirmation code be sent to the email linked to the account, but I did not receive it. When I tried to reach out to customer service for help, my account was banned for alleged "phishing," despite providing accurate information about my account. I believe that I was wrongly banned, and I simply wish for my account to be reinstated.

This is dedicated to Supercell and whoever can help me urgently, please. My account was banned, and I need to recover it because it has been with me for about 9 or 10 years. My current name is Jhonanders. I am not very sure about the first name I used, but it should be one of these two: Jhon or Jhonsther. I want to clarify that it has never been my intention to participate in any sales. For the possibility of recovering my account, they changed the email and phone number. Currently, my Royal Champion is level 26, Archer Queen is at max level, Royal Champion is at max level, Barbarian King is at level 63. Some upgrades are in progress. I have upgraded an Archer Tower, a Mortar, a Spell Factory reaching its max. I have the Invisibility Spell. I have purchased the Gold Pass in the last three months using a Mastercard debit card from Bancolombia. I created my account in Venezuela and played on various devices. I last added a security level to my account using my Colombian phone number. I currently live in Colombia. My clan's tag is #82CLY8QGJ. I have three pets at max level, with the Phoenix being the best. I have achieved various trophy milestones throughout my playing history. My Dark Village is well developed. Jhonanders, TH15, +[redacted]18.

I have several accounts, all linked to a Supercell ID except for one. Despite my attempts, I am unable to create an ID for this account due to an error message that keeps popping up whenever I try. Additionally, I have been unable to access support for this specific device as it is malfunctioning. When I reached out for assistance through customer support chat using another account, I received a ban, preventing me from playing on two out of my three accounts. I enjoy playing on three different villages and simply want to create a Supercell ID for my third account to ensure I do not lose it when my current device eventually fails completely. Please assist me in creating the ID and refrain from banning accounts that may not be as profitable.

Hello, I am encountering a significant issue with my Brawl Stars account. It has been taken out of my control, and someone else is currently playing with it. I am unable to access it at all since neither my email address nor phone number are linked to it. Here are the account details for your reference: ID: #PCJLQ2VUP, name: Theodoro, trophy count: [redacted], experience level: [redacted]. I can prove my ownership with the purchases made on the account, the account creation date, phones used, various clubs joined, etc. The individual who took my account has secured it with their phone number, making it impossible for me to regain access. I created this account on February 5, [redacted], previously under the name Rocky, which was later changed to Theodoro. I played on multiple devices, mostly Apple devices like iPhone 7, iPhone SE, iPad, as well as on Samsung Galaxy and Android emulator. I have made two purchases on this account, both on May 30, [redacted], one for [redacted] gems priced at €19.99, and another for 80 gems priced at €4.99. I would like to link my account back to my email and phone number. Thanks for your understanding, Theodoro (#PCJLQ2VUP).

Seven days ago, I requested to delete my Supercell account under the email [redacted] My game tag is #9LUP8JCOC, and my name is President Z. The protection number is +[redacted][redacted]. However, I now wish to continue playing the game. Therefore, I kindly ask you to cancel the deletion process of my Supercell account. I am unable to log in to my Supercell account, so I am reaching out from my new ID. Unfortunately, I am unable to see the help support option. I only have 8 days remaining before everything is deleted, and I really do not want to lose my progress. I am eager to keep playing the games. Please assist me with this matter. Your help is greatly appreciated, and I will be grateful to you.

I recently switched to a new phone and encountered issues transferring my Clash of Clans and Boom Beach accounts. Although I successfully recovered my Clash of Clans account through customer support and SuperCell ID, I'm facing challenges with my Boom Beach account. Unlike Clash of Clans, Boom Beach lacks a support form for assistance in my region. Despite attempting to use a different email address to link to my Boom Beach account, I'm unable to receive any codes for verification. While Clash of Clans support helped me resolve email delivery issues, I'm uncertain how to address the problem with my alternative email account to retrieve the necessary verification code.

I need help recovering my account that was banned instead of restored. I have been using this account for nearly a decade and have plenty of e-receipts and proof of ownership. I am eager to play COC again, but it seems there is a dispute about the account's ownership. I can provide all necessary documentation, including e-receipts from previous purchases and access to the linked email addresses: either [redacted] or [redacted] - both of which I can currently access. Please reconsider your decision to permanently ban my account, as it is crucial to me and I simply want to continue enjoying the game with it. Your assistance in resolving this issue would be greatly appreciated. Thank you.

I established a clan six years ago and managed it until reaching level 8. After I stopped playing due to studies, a friend took over, but somehow someone else became the leader without my knowledge. I have returned as a co-leader, but the current leader is inactive and unwilling to disclose how they obtained leadership. I am the original founder of the clan, and I believe I should have a way to regain leadership. My ID is #PCY9YRRP, and the clan ID is #G0U20VCR. I would appreciate assistance in resolving this matter. Thank you.

I recently returned to playing Clash of Clans and started a new account, but later realized my brother and I had an old account named trico on our iPad mini from about 6 years ago when we were younger. We were at Town Hall 10 back then. After contacting Supercell's customer support and providing details and my player tag, I was informed that I couldn't retrieve the old account and my new account would be banned for 31 days. I am confused about why this is happening. I am eager to get my old account back and continue playing without facing any bans.

I used to play Clash Royale on my previous phone. However, when I recently got a new phone, I encountered difficulties logging into my account. I lack the necessary account information to recover it. If you could provide me with the email associated with the account, I believe I could regain access. The account name is Xbower, and the tag is #LPPL82LQR. Any assistance you could offer in helping me retrieve my account would be greatly appreciated. Thank you.

My game ID is #8RP9YYJCG. My email is [redacted] I go by the in-game name darkraj, I'm at Town Hall 11, and my present clan name is SKY QUEEM while my previous clan was STRANGE RIDERS. My account has been banned for 31 days due to account phishing. I am Raju, and I have been playing Clash of Clans for 6 years. This account was created around July [redacted], and I have about 5 accounts in total. I was attempting to recover a lost account named killers when I was accused of account phishing and banned. I play on a Galaxy Tab A7 Lite and Xiaomi Mi 10i currently, and previously on MotoX and Redmi Note 4. Please consider unbanning me as I have been an active player for almost 6 years.