Supercell Customer Service Issues

Good afternoon, my personal account was wrongfully taken from me. I can't remember my account tag, but my nickname is [instead of sun] 1. The account was linked to Supercel Aidi and created in Ukraine, Vinnitsa region, Kozyatinsky district, in the village of Makhnovka. It was previously restored when I lost the device it was originally on, a Lenovo Tab 7 (tablet). I later logged in from my Huawei i7 phone but lost track of the account after it was activated in Russia. I can provide specific details about the account that only I would know to confirm my ownership. The account was established in the summer of [redacted] and belonged to various clans, including TOP4IKI, "Russkaya Pravda," and MAFIA KBR. The nickname [instead of a sun] was created after the first recovery in Ukraine. I appreciate any assistance you can provide and kindly ask not to be directed to automated responses. Thank you, I look forward to hearing from you.

I have been playing Clash of Clans since [redacted] and have invested significant funds into the game over the years. Unfortunately, one of my accounts was permanently blocked due to unknowingly violating the no account sales policy. Despite providing evidence of purchasing the account for $[redacted] and receiving assurances of assistance from a support agent, my account remains blocked. I feel frustrated as I have spent considerable time and money on the game and believe I should be supported rather than penalized. I urge the company to clearly communicate its policies to prevent similar misunderstandings in the future. I am disappointed by the lack of resolution and am considering taking my loyalty and expenditure elsewhere if the issue is not addressed promptly.

Hello, I am encountering an issue with my Supercell account. I forgot my phone's passcode and had to reset it, causing me to reinstall the game. However, I am unable to access my Supercell ID, even though I am prompted to load my old village, which is unsuccessful. The following message appears: "Load village? Village of Chief Nicegaming ⛩️, with a Town Hall at Level 9 has been found! Load it by logging in with your Supercell ID". Despite numerous login attempts, I consistently receive this message: "Oops! The game account was not found Please log in with another Supercell ID." I can see on my friend's phone that my account still exists but on my old device. Perhaps I need to log out of my deleted old device, a task I can't manage because it has been reset. iOS Game Center Account: Fabi.78_ Player tag: Nicegaming ⛩️ Name of the lost village: Village of Chief Nicegaming ⛩️ Town Hall Level 9 Thank you for your assistance! Best regards, Fabian Geismar

In December [redacted], I was on Telegram with a person using the Gmail ID [redacted] Unfortunately, this person betrayed my trust by asking for my Supercell ID and then replacing it with his own, resulting in me losing all connection with my original ID. One key detail I remember about my base is that I had unlocked the Ice Queen skin and my Town Hall was level 12. I can verify that the ID is mine by mentioning that prior to the replacement, I had linked it to both Supercell and Google Play, where all my achievements and information were stored. The person changed the name to "toxic owner" and TH14. Following the incident, I had reached out via email at [redacted], sending numerous screenshots of my base and any relevant clues to prove my ownership. I kindly request a response and for the user with the Supercell ID [redacted] to be blocked, as it rightfully belongs to me.

I am having trouble accessing any Supercell game like Clash of Clans, Clash Royale, and Clash Mini. When I open the games, they get stuck on the loading bar. Despite trying various online suggestions like deleting the game and cache or restarting my iPhone 12, the issue persists. My internet connection is strong, and my device's specifications should support these games. My phone runs on the latest iOS version. Can someone provide clear guidance on how to successfully load into Supercell games and continue playing? Thank you.

Four days ago, I tried to update my Supercell ID email, but the automated system locked my account and directed me to seek assistance. Despite my efforts to provide all requested information, the support team continues to claim I am not the account owner. I offered to submit my government ID, which contains my legal name matching the Supercell ID email. I shared past usernames, devices, account creation details, and even provided old receipts linked to my previous Apple ID that I can no longer access. I also attached recent receipts and offered detailed information about my registration date and recent purchases. I've done everything I can to prove my ownership. I simply want my account unlocked.

Supercell has locked my account as I wanted to update my Supercell ID email to my new address. Despite providing various details like previous names, devices used, account creation details, and attaching recent receipts, they keep insisting I'm not the owner. Even though I suggested verifying my identity with a Government ID and offering to provide full card details of recent purchases, my account remains inaccessible. I am frustrated as I shared specific information like the registration date and details of my purchases that only the account owner would know, but the issue has not been resolved yet.

While playing Clash of Clans, I encountered a player named Hayden. We chatted, and he requested my Gmail linked to Supercell. He asked for an OTP promising it would arrive shortly. I fell for it, shared the OTP, and he accessed my account, depleting my [redacted] to [redacted] gems. Now, my account is locked. Supercell, please unlock my account. I understand the error and vow not to share my account details again.

Hello Supercell, I used to play this game some time ago and stored my game data in iCloud. Recently, when I tried to log in again, I received a message saying I was banned and that my current login method is no longer supported. I'd like to play the US version of Clash of Clans and retrieve my old game data without having to start from scratch. My game ID is Yunhanqaq, #P8RYQ9QUU. Although I can see myself in the friend list in the Tencent version, I'm unable to access my old game account. I hope to have my account back without the need to contact Tencent or Kunlun, as I no longer reside in China and lack a Chinese phone number to reach them. I simply want to switch countries and retrieve my account.

I submitted a customer support ticket through Supercell's chat feature because I wanted to recover an old account I had built years ago. I selected the lost account option and provided all the necessary information about it. However, the automated chat system seemed to ask me questions without considering how I lost my account. My old account was linked to Facebook from when that was possible, but I couldn't remember if I had a Supercell ID. As I tried to recover my old account to play, the chat bot accused me of phishing and locked me out of the new account I had created in the meantime to play with my son, for 31 days. It's frustrating that there was no way to explain the situation or clarify that the old account was actually mine. The customer service experience was definitely lacking.

Last week, my old iPhone 8 was swapped with an XR, causing my account linked to the old iPhone to be removed. I wasn't able to save or link it with a Supercell ID, which would have prevented this issue. The account on the Apple account used by my family is inaccessible as we no longer have the account/email details. I'd like to regain access to my account, which holds all my progress, investments, and memories dating back to my childhood. Details: - Clash of Clans username: ZachH - Clan: SWAG MONAY - I have a nearly maxed Town Hall 10 base. - Currently holding about [redacted] Gems. - Full Elixir since all upgrades have been completed except for Laboratory troop upgrades.

I am Albert S. I am experiencing an issue with my Clash of Clans village because my account was hacked. I reported the incident, and my account got locked. I have appealed, answered the security questions, and provided screenshots of my old purchase receipts and previous account name, but my account remains locked. My Clash of Clans account is linked to my Gmail, where I receive verification codes from Supercell ID. I have already changed my Gmail password to prevent the hacker from accessing my village, but it is still locked. I can provide more evidence, such as game play records and SuperCell ID login information linked to my Gmail account, to prove my ownership if needed. Please assist me with unlocking my account.

Hello, my name is Albert Salabao. I'm having an issue with my Clash of Clans village because my account was hacked by someone. I reported this and my account got locked. I've filed an appeal and answered questions, but it's been a while and I only have limited information. I provided screenshots of my old purchase receipts and my previous account name, but my account remains locked. Even though my Clash of Clans account is linked to my Gmail, it's still locked. I assure you I'm the rightful owner because my village is connected to a Supercell ID that sends verification codes to my Gmail. I have changed my Gmail password to prevent the hacker from accessing my village, but it's still locked. I will send you screenshots from my Gmail to prove my ownership, along with other records of my gameplay and login information for the Supercell ID linked to my Gmail account. Please assist me with unlocking my account.

My Clash of Clans village has been locked due to a hacking incident. Despite providing old purchase receipts and account name, my village remains locked even though it's linked to my Gmail. I've changed my Gmail password to prevent further access by the hacker. My SuperCell ID verification codes are sent to my Gmail as proof of ownership. I am the genuine owner and have additional gameplay records to validate this. I will send screenshots of my Gmail to support my claim.

I've been attempting to recover my old Clash Royale account after a 2-year hiatus. I have invested money in Clash Royale and Clash of Clans. A Supercell representative named Joano tried to help but was unprofessional and seemed to misunderstand my issue. I believe I found my old account, T-bone, through a Google search, with similar cards and levels. Despite providing proof of a past purchase, the representative claimed it was my account. When I asked for further assistance based on my purchase history, he banned me for 31 days without listening to me. I am considering deleting both my Clash Royale and Clash of Clans accounts due to this disrespectful treatment. If there is no resolution, I will no longer support these games.

Over a year ago, I had an account banned due to using third-party software while playing Clash of Clans. It has been over a year, and I hope to recover my account to enjoy the game once more. I was unaware that the software could lead to a ban, as a friend had reassured me it was safe. I realize now the importance of reading the game's rules and terms. My ban occurred on the 13th of September [redacted], and I have since understood the consequences of using third-party software. I started using the software around the time I was nearing completion of town hall 10. I sincerely wish to have my account back, as playing Clash of Clans would provide me with entertainment while I spend a majority of my time outdoors.

I recently decided to reach out to the Clash of Clans support team to request my linked account data. Initially, they advised me to connect my Supercell account, although I was already logged in. Subsequently, they mentioned a security check on all accounts associated with my Supercell ID and a human representative joined the chat to investigate further. They informed me that my account was banned due to supposed suspicious activity without any evidence or explanation. When asked to clarify how my account was compromised, I was at a loss as I had not experienced any security breaches. They then proceeded with vague verification questions, which I found challenging to recall accurately. Despite providing the requested information, they abruptly ended the chat without offering any assistance, leaving me frustrated and confused about the entire ordeal.

Hello, I am Paul Johnston, also known as Bunyan on my account. Recently, I was accused of phishing while trying to recover my older second account, Bunyan2, which I lost access to due to my device being inactive for a few years. I provided Santiago with the limited information I had, and as a result, I was banned for 30 days starting from December 4th, [redacted]. This situation has upset me greatly. I have been an active player since at least [redacted] and have invested a substantial amount of money into the game. I believe my account should be linked to [redacted], which I still think is the correct email associated with it. I have two email accounts, and you can contact me at the email I will provide below. If the ban is not lifted from my account, I request a refund for the money spent on my gold pass. If this issue is not resolved, I am considering deleting my account and no longer engaging with this organization. I am disappointed by how quickly actions were taken against me, given my history as a loyal client who has always been truthful and respectful.

Hello, I encountered an issue when trying to change the Supercell ID and accidentally deleted the account from the device. I no longer have access to the account or the ability to link it back. Please re-link the account as I have put a lot of effort into creating it. Here are the details: Village Name: Tokyo Game ID: LLQUQUURL# City Hall Level: 9 Tribe Name: ❤️ Lmtna Habayeb ❤️ Email for linking: [redacted] [redacted] Please respond to this message as I have invested a lot in this account. Have a good day, Your valued customer Thank you

I recently received a permanent ban under section 1.1 for allegedly attempting to acquire another player's account. However, the situation was different as I was trying to retrieve a lost account, Knight Warrior, with Town Hall level 14, tag #2P8R0GCGL, from the clan DEATH TALKERS❕. This account was created in [redacted], making it challenging to recall all the specific details after 8 years. The support team asked for details that are hard to remember after so long. I urge the team to reconsider this ban as it is unjust to penalize dedicated players. Your attention to this matter is greatly appreciated.