Supercell Customer Service Issues

Hello Supercell Support Team, I am seeking assistance in recovering my Clash Royale account that was stolen through deception and fraud on July 7th. The ID for both Supercell and Gmail was changed, and now I am unable to restore the account as it has been blocked. I am deeply concerned about the security of my online accounts. Here are the details of my lost account: - Username: sohrab - Account Level: 14 - Clan Name: iraaaan - Account Creation Year: [redacted] - Old Phone: iPhone 8 - New Phone: iPhone 13 Pro Max - City Founded: imashhad - Reason for Loss: Scam, Deception, Dissemination of Information - Trophy Count: [redacted] - Gmail: [redacted] Thank you for your assistance.

Hello Supercell team, I am Chirag, writing to address the recent banning of my account. It has been approximately six months since the ban was placed. I am reaching out to express my apologies for any mistakes on my part and to kindly request the recovery of my account. I have already served a one-month ban while playing Clash of Clans and have learned from the experience. Moving forward, I will not engage in any behavior that goes against the rules. I humbly ask for your understanding and appeal for the return of my account, as it holds significant value to me with many gems accumulated. Enclosed are the details of my account: - Name: Chirag - Clan: PixelAllience - Town Hall Level: 11 - Supercell ID: hishuchigu854[at]gmail.com - Player Tag: #PGC2UQ22V - Trophies: [redacted] - League: Crystal League 1 - Clan Tag: #2GP99UC9 I sincerely hope for your kind consideration regarding my request to reinstate my account. Thank you for your attention to this matter.

I want to sincerely apologize for my actions. I acknowledge my mistake in purchasing a gold pass that I will not be able to utilize fully before it expires in a few days. I understand that there may have been rules in place, but I regret losing the money in this situation. The funds used to acquire the pass were borrowed from my mother, causing her some difficulty. I assure you that I have learned from this experience and will not repeat such an error in the future. As a younger brother, I humbly ask for forgiveness and hope for the opportunity to have my account unbanned soon. My account details are as follows: 1. Farm Name: Nasser 2. XP Level: [redacted] 3. Player Tag: #92CCQUYJQ I kindly request your understanding and consideration in this matter.

I have lost access to my old iPhone SE account linked to [redacted] I recently switched to an Android device and cannot recall the password for my iCloud email, which I haven't used for a long time. I usually log in through Supercell and need the email for my account. I can provide proof of identity such as my driver's license or participate in a video call to verify my identity. I assure you I am not attempting anything fraudulent. My account was at Town Hall 9 with nearly all upgrades completed, except for the walls needing to reach level 10 and some barracks were not yet maxed. Please respond promptly. In the meantime, I will gather more information about my account to assist in resolving this issue.

I used to have an iPhone SE and possibly an iPhone 8 connected to the DayMan5 account under the email [redacted], which is now banned as I was trying to access it. The account is affiliated with Supercell, but I lack the necessary email or phone to regain access. Some details about the account include a Level 9 town hall, fully maxed defenses and mostly maxed walls, variable barracks levels with two maxed, three builders, a distinctive arrow-shaped active base pointing towards the bottom corner, and flags positioned at the top. My name is Dillion Day, and I believe I belonged to the "SC hillbillies" clan. I would appreciate any assistance in resolving this issue.

I am attempting to regain access to my previous account, which was on a Samsung tablet that is no longer working. I have not used the account for approximately three to four years, possibly more like 4-5 years since I last changed the password. Since it was linked to an Android device and I am now using Apple products, I cannot remember the associated email address. I created a new account on my current device but when I tried to reclaim my old account recently, I was banned for allegedly attempting to steal someone's account. Interestingly, when I log into my current game, it displays my old account's name. The profile number for the old account is PQ8PJ08V, named Mynecksred, at level [redacted] with a fully upgraded Townhall 10, except for four levels on four and five levels on King. I believe the email for the old account might be [redacted] I also attempted to access my Supercell ID but did not receive the necessary email. I am hopeful to hear from you soon and eager to retrieve my account.

I have been playing Clash of Clans for a long time. Unfortunately, my phone was stolen, and due to traveling and being busy, it took me a while to address this issue. I've been trying to recover my account through the game's customer service "Recover Account" contact form. Each time I chat with them, they ask for details to verify my ownership, which I promptly provide, including screenshots from my personal email linked to the game. However, when I tried to log in yesterday after work, I was informed that my account has been banned for 31 days. I usually played on a Samsung S2 but occasionally used my personal laptop. Now, I have an iPhone and would like assistance in recovering my account.

I have been scammed badly, and my Clash of Clans account has been stolen. I wanted to sell it due to financial need, and a buyer took advantage of me. After taking all the account details, the person disappeared, leaving me without my account. The thief left my clan and joined a Pakistani clan, then moved to another one as well. The account username is Puppy.#LY99J8CVR with an experience level of [redacted]. I've been playing for a long time and recently changed my name to Puppy from íղsԵíղcԵ SIN. I urgently need assistance in retrieving my account. Any help would be greatly appreciated.

I purchased the game believing I could progress steadily, but now in arena 13, I struggle to complete tasks. If I knew this earlier, I wouldn't have gotten the game. I feel stuck with no warning, and it seems unfair and misleading. Progressing feels impossible, and it's frustrating. Winning seems rigged, placing me against unbeatable opponents. I feel tricked into spending money on a game that hinders progress over time. It's unjust, and action must be taken. I might need to take legal action if this continues.

I recently sold a device where my Gmail account was still logged in, and someone accessed my game village using the SuperCell login code. Following the instructions from SuperCell support, I connected my village to Google Play Games and updated my Gmail security information. Now, I am requesting an unlock code to continue playing the game. My village ID is #8JP2Y8UPC, and I have used various devices to play, including a Samsung Galaxy S9 Plus, Samsung Galaxy Tab A [redacted], Oppo F5 Youth, Oppo Reno 2F, Motorola Moto X, Nokia X, LG G3, Huawei MediaPad T3, and Redmi Note 8 Pro. I hope to link my SuperCell ID back to Google Play Games. Thank you very much for your assistance.

Hello, I am providing my account details: Player ID: C8G8VGQJ Account Name: VK⚔️TRỌC⚔️PARIS Level: [redacted] Issue: Phishing I recently got banned for attempting to recover an account that belonged to me. While I understand if you can't give me access to that account, banning me for trying to recover what is rightfully mine seems unjust. I was ready to cooperate with the agent to provide receipts, but I was at work and couldn't do it immediately. I'm not sure if I was too slow or what happened. At this point, I am not concerned about the other account; I kindly request lifting the ban from my current account. Thank you for any assistance and your consideration of this matter.

I believe Supercell is unfairly targeting me. All three of my accounts were banned simultaneously. Even when I created new accounts, they were promptly banned as well. This situation is unjust and demonstrates a personal grudge from Supercell. I demand an explanation for the bans because I have always respected fair play and followed the terms of service. It seems unreasonable for all my accounts to be banned without cause. The individual responsible for these bans is behaving immaturely. I am disappointed in Supercell's team, as I expected better. I urge someone with integrity to assist me in resolving this issue and restoring my banned accounts. Thank you.

I was attempting to recover my other account through the help and support option after a long time away. Unfortunately, I couldn't remember my player name and tag. In my search, I came across Clash of Stats website and found an account similar to mine. I entered the tag in support, resulting in my active account being banned unintentionally. This was not my intention; I was only trying to recover my other account, which I can verify was linked to my Game Center and Apple ID. I apologize for any confusion caused and for unintentionally using another player's tag. I seek your understanding and assistance in resolving this matter. Thank you for your help.

Hello, I'm currently facing a situation. Please don't respond with a bot, as it won't help me. Someone I don't know is using my account without my knowledge, engaging in suspicious activity. I have a Town Hall level 12, and I've invested a lot of time in the game. I own a Samsung A51, and previously had a Huawei P20 Lite and an iPhone SE ([redacted]). Please assist me with this issue. This unauthorized person has bad intentions, and I want to clarify that I have not shared my data with anyone. Kindly block access to my account for this third party. I've changed the email password as well. Dear SuperCell employees, I'm tired of complaints from friends about inappropriate behavior in the game done by this hacker. Please help me resolve this hacking incident, as the consequences are severe. Thank you for your understanding. Sincerely, Victor, a Clash of Clans player.

I am reaching out for support regarding a situation in my clan. Recently, there were some issues with certain members having multiple accounts under one name or under a couple of individuals' names. One of the clan members used racist language, and I took the decision to remove them from the clan. Subsequently, their friends, who also had multiple accounts, were upset with me for this action. After some conflict, it was agreed to remove these individuals from the clan as well. They proceeded to create a new clan and continued to make multiple accounts to target me for removal from the game. I suspect that these same individuals with multiple accounts are reporting me in an attempt to have me banned simply because I enforced the clan rules and removed them for disruptive behavior. I find it unfair that one person can create multiple accounts to falsely report another player. I have information on the clan IDs of these accounts and can provide them for your review. I am currently leading the clan in CWL and being banned is affecting my ability to participate. Your assistance in this matter is greatly appreciated.

Hello Supercell, I am reaching out concerning my Clash of Clans account that has been banned. Here is what occurred: Around a year ago, I noticed some unusual activity on my account. To safeguard it from being hacked, I contacted support to modify my Supercell ID. During this process, I had to answer questions regarding my account's history. Due to some questions dating back quite far and my inability to recall all of them, I failed the test and lost access to my account. Despite my attempts to recover it, I was unsuccessful, leaving me disheartened. Currently, I am in contact with someone I used to play the game with, which has prompted me to contact you once again. At this point, I no longer wish to change my Supercell ID; I simply desire to regain access to my account so I can continue enjoying the game I cherish. I hope for your understanding of my circumstances and kindly ask if there are any specific requirements you need from me. I appreciate any assistance you can provide. Best regards, Important_Otter (In-game Name)

My account was mistakenly locked after I requested to change the email associated with it. The automated response locked my account and asked for a recovery code, even though there was no suspicious activity or breach. All I wanted was to update the email linked to the account. Now, I can't access my account due to this unnecessary measure. Please unlock my account as I am not facing any issues with it. Here is the account verification code: #2JJLUPCY0, and the email linked to the account: [redacted].

I recently purchased a new phone and tried to access my Clash Royale account on it. I have invested over $[redacted] in Chests and card upgrades. While going through the beginner's tutorial, I was prompted to link my old Level 12 account to the new phone. After following the steps like logging in with my Supercell ID and email verification, I found that the account displayed was Level 1 without any of my progress. I have attempted this on different devices, and the same issue persists. Can this be resolved? Thank you. My email for the Supercell account is [redacted]

I am requesting the unbanning of my Clash of Clans (TH14) account that was mistakenly banned for account sharing. I assure you that I have solely used this account for my own gameplay. In the past, due to financial constraints, my brother and I shared one mobile phone and played together on this account. Our shared experiences and memories go back to [redacted] when we struggled to progress and eventually formed our own clan with multiple accounts. Despite a ban for alleged sharing, I am now attempting to transfer my brother's accounts to my new iPhone. I kindly plead for the unbanning of my account and guidance on transferring the other two accounts safely. These accounts hold significant sentimental and competitive value for me, as I am participating in a competition with substantial rewards that require a TH12+ account. Please contact me at your earliest convenience at [redacted] for any necessary updates.

Good afternoon. My account was recently stolen, and I need help recovering it. The account is linked to Supercell ID and was created in Ukraine in the summer of [redacted]. It was first accessed on a Lenovo Tab 7 and then on a Huawei i7. The account was last active in Russia. I can provide specific details to prove my ownership, such as clan history and previous nicknames used. I appreciate your assistance and look forward to your response. Kindly avoid directing me to automated support as this is a complex issue that requires human intervention. Thank you for your attention to this matter.