Supercell Customer Service Issues

Hello, I was banned with another account because of a former friend. Some time ago, I lent my Clash Royale account to a friend who I'm no longer in touch with due to a heavy argument. Unfortunately, he tried to steal the account of a famous YouTuber through your platform to get me banned, which succeeded. My account was banned due to phishing, and I'm unsure how to recover it. I invested three years in that account, achieving important goals, and I hope to resume playing. I can provide any necessary information as proof of ownership. I deeply value this account and would appreciate any assistance in recovering it. Currently, I'm reaching out to you through my cousin's account.

On July 10, [redacted], I received a ban for "disruptive behavior" from Supercell. I acknowledge that all companies have rules, but being banned just for my language use seems excessive. My clan comprises people I know in real life, all adults over 18, and though it might seem offensive, we don't mean any harm. I unintentionally used a word offensive to another clan, thanks to a friend's joke. I apologize to the affected clan for any offense caused. Clash of Clans is meant for fun, and I regret if my actions affected others' enjoyment. I kindly request a reduction in my ban as I cherish this game and value the connections it provides, especially during the challenges of the pandemic. I hope to demonstrate my growth from this incident and enhance others' experiences in the game.

I've been playing Supercell games for a while, moving from one to another based on my interest. Recently, I became interested in COC and wanted to play it, but I needed to recover a Supercell ID linked to a village in COC. The issue is the email connected to it has been deleted, so I can't access the code sent to me. I reached out to in-game support to change the email so I could play COC. Although I answered all their questions correctly, they accused me of phishing and temporarily banned my account. I'm unable to explain to them that the account is actually mine and that I wasn't involved in any phishing activity. I hope someone can assist me with this situation. Best Regards, Pranshu (A dedicated player of Supercell games)

Hello, my name is Susank Dhukhwa, and I go by the COC account name AdKiNs99 with the tag #2CQPJQCPV. My Town Hall is level 10, and my experience level is [redacted]. I serve as the leader in a clan tagged #9PPOYOCY. Recently, I've encountered an issue accessing my COC account after a period of inactivity. Upon trying to log in using Google Play services, the game prompts me for a Supercell ID, which I don't recall setting up for this account. Although my account is linked to [redacted] through Google Play games, I'm unable to proceed without the Supercell ID. I would appreciate any assistance in locating the Supercell email associated with my account or facilitating the account recovery with a new Supercell email.

Hello, I have unfortunately lost my clan in the game I have been playing for the past seven years. Around seven years ago, I founded the clan and dedicated a lot of effort to reach level 19. Recently, I entrusted leadership to a friend who had their village hacked, leading to all clan members being kicked out. Despite my friend's efforts to reclaim the village, their account has been permanently banned, likely due to the hacking incident. Our clan, Doda Warriors, from the same location, has almost no members left, and we are unsure about the remaining member's identity. This unfortunate event occurred on December 3, [redacted]. I used to be the leader and granted leadership to my friend before the hack. We are seeking assistance in reclaiming our clan, as we have put in significant work to get it to where it was. Here are some additional details: 1. Clan Tag: #9YYVG9PP 2. Clan Name: Doda Warriors 3. Clan XP Level: 19

Hello, I recently engaged in a live support chat with Angelica today, attempting to access my Clash of Clans account. I provided accurate answers to the best of my ability, yet, I was unfairly banned from my account for 31 days under false accusations of trying to access an unauthorized account. This ban was unwarranted and unjust. Despite my efforts to seek clarification, Angelica did not respond to any of my inquiries during the chat, which took place at approximately 3:00 PM EST on July 14th, [redacted]. The account details I seek access to are as follows: Village Name: Lord Forstner Player Tag #: G8VJ9ULR Clan Name: Fort Forstner I appreciate any assistance you can offer. Thank you.

Hello! I had a Clash of Clans account that I've lost access to because my iPad can't update anymore. I can't remember my SuperCell ID, but I have my Game Center name and email. I've invested a lot of time and over $[redacted] into the game, and I don't want to lose my progress. I can't load the game to transfer the save to my phone. When I log in on my mobile, it asks for a verification code sent to my email, but I haven't received it. I'm willing to provide my CoC ID and Clash Of Clans name to help recover my account. I created the account when I was 13-14. I hope for your assistance in reclaiming my account so I can continue playing with my friends.

Hello there! I hope you are well. I would like to request an appeal for my Clash of Clans account. I have been playing on this account for over a year and have invested both time and money into it because I genuinely enjoy the game. I spent a considerable amount on in-game purchases because I found it entertaining and engaging. Unfortunately, I made a mistake in the past by attempting to acquire another account by providing false information, which resulted in my account being banned for phishing. I have learned from this error as I have grown older and understand the importance of playing fair and ethically. Here are the details of the account: Name: Cdog9478 Emails linked to Supercell ID: [redacted] [redacted] Town Hall Level: 12 Device used: Google Pixel 2XL and occasionally on an iPad. Thank you for considering my appeal.

I am still experiencing an issue. There are -39k gems in my account. Previously, I was advised to contact Apple, who then redirected me back here. I have not made any gem purchases on this account, as evidenced by Apple confirming there were no gem transactions on my account. I request that these incorrectly added gems be removed. Despite purchasing Pass Royale and some offers, I cannot access free items, emotes in the shop, or participate in tournaments. I can provide the message from Apple confirming this situation. This back-and-forth between your team and Apple has been frustrating. Finally, Apple has acknowledged the random addition of gems without any corresponding purchases. Please assist me by rectifying this error so I can continue to support your company. Although I am just one of many players, resolving this matter would be greatly appreciated. Thank you for your assistance. My Clash Royale account is Halobeast734.

I am encountering a persistent issue with -39k gems in my account. Following your instructions, I contacted Apple, but they redirected me back to you. I have never made any purchases of gems on this account, as confirmed by Apple's message stating no billing for gems matches my account. I can provide evidence to support this claim. Despite regularly purchasing the Pass Royale and some offers, I cannot access free items, emotes, or play tournaments. I possess a message from Apple affirming the unauthorized addition of gems to my account. Please consider removing these gems. I am willing to provide the message from Apple to support my case. I have been caught in a loop between your customer service and Apple, but now I have conclusive proof from Apple that no purchases were made on my account and the gems were added erroneously. Your assistance in rectifying this issue would be greatly appreciated, allowing me to continue supporting your company. My username is Halobeast734.

Dear Supercell team, I haven't played Clash of Clans in a long time but started a new village two months ago with the ID #Q2CUYGJVU. Several years ago, I had another village named Godson 2.0, previously called Hulk, with Town Hall 10 and over [redacted] levels. I lost access to this village when switching from an iPhone 6c to an iPhone SE. In my Game Center, I still have achievements from the old village, 70 out of 91. The account was possibly at Master 2-3 and had a trophy record of around 2,[redacted] in the Builder's Base and Builder Hall level 5. There should be a bookmark for a clan named "Auriga," which is at least level 10, where I was a member for a long time. I hope this information is sufficient to restore my account. Regards, Jona

I lost access to my main Clash Of Clans account a while ago. When I tried to recover it using a new account, the customer support team accused me of trying to steal an account and permanently banned me. This left me unable to play COC on my iPhone. Undeterred, I created another account on my Samsung tablet and managed to recover my original account. Despite providing evidence of my innocence to the customer support team, they upheld the ban. I am hoping they reconsider and lift the ban so I can enjoy playing Clash Of Clans on my phone once more.

Hello, I am reaching out because I believe I have been banned mistakenly. The reason stated was for buying or selling my account, which is untrue as I have never engaged in such activities. I suspect this might be due to a misunderstanding. Recently, in my clan, where I have been a leader for three years, we were joking around in the chat and voice call about a person who used to buy/sell accounts. We were sharing light-hearted jokes, and since humor is something I enjoy, I didn't see any harm in it. I feel being banned for harmless banter with friends seems unfair, especially when there are individuals who have been reported for using racist language and wishing harm on others, yet they remain unbanned. I hope this issue can be addressed promptly, as it seems unjust that I am facing suspension for a joke among friends. Thank you, M.C.

Hello, I am a fellow member of Clash of Clans. I have noticed some unauthorized charges on my credit card recently, amounting to $[redacted]. I understand that in-app purchases are usually non-refundable, but I feel that this situation is unfair. As a 17-year-old soon turning 18 with financial struggles due to personal circumstances, I am deeply affected by this loss. I live with my grandmother as both my parents passed away, and I have to save money for college and other expenses. I kindly request a refund of the $[redacted] spent on gems, as I still wish to continue playing the game without being put into negative gem balance. I fear it would take me years to earn back the equivalent gems through in-game achievements. I hope you can assist me during this difficult time. Thank you for your attention to this matter. Sincerely, Daniel J. Fellow Clasher

I was attempting to recover an old account, and during my conversation with the Supercell employee, we reached the verification stage. I was asked about the brand/model of the account, and regrettably, I mentioned that I didn't know. I have since realized my mistake and consulted my mom, who provided me with the information. I now have the answer and kindly ask for my account to be unbanned and for the restoration of my other account, please.

I have made multiple attempts to contact you, but unfortunately, each time I provide my account details, the conversation ends due to your bot. I have been attempting to reach you for several hours now. I am more than willing to answer any security questions necessary, but I urgently require the assistance of an agent. It has come to my attention that an unauthorized individual has been accessing my account for a number of years. This situation is distressing, and I seek your immediate help in resolving it. It has come to my attention that my account has been compromised by another individual. Despite my efforts to recover it, the conversation with your bot keeps ending abruptly. I have managed to retrieve my player tag after investing significant time and effort over the past few hours. This player tag is of great importance to me as I have had this account for several years. I possess all pertinent information about this account, such as the year it was created, the initial mobile device used to access it, as well as details about the city, country, and even the specific location on a map. Player Tag: #LYG9VVJQ Player Name: Mr. Perfect XP Level: [redacted] Clan Name: Reddit Beta Town Hall Level: 11

I reached out to Supercell within the game and was assisted by an agent named Athay. While using my second account, Iceboy, I was trying to recover my main account, Vyper. The agent located my Vyper account but requested bank receipts for identity verification, which I explained I couldn't provide due to the account inaccessibility for over a year. Upon logging back in, I discovered my account was banned for 31 days due to a phishing attempt. I have screenshots of all interactions with support, including the ban message, and emailed [redacted] Unfortunately, I can no longer contact the agent as my communication account is banned. Desperate for a solution, I've provided my associated email addresses, phone number, and partial card and bank account details. Feeling frustrated, I hope Supercell can resolve this issue promptly. Thank you in advance for your assistance. Warm regards, Chanc L. Hiatt --- Original Message Sent to Supercell: "I have been unable to access my main account for over a year and am uncertain how to recover it. Despite trying to contact via email, I suspect the email account linked to the account may have been removed. I've checked spam filters and followed all recommended steps. My account name is Vyper#PJYJPOVY, and associated email addresses are [redacted], [redacted], and/or [redacted] I lost access when I changed phones. The account was never banned, and I seek assistance to regain access. Can you help? Thank you. Chanc Hiatt"

Hello everyone, I am quite upset as my TH13 Clash of Clans account got locked due to someone attempting to log in and it resulted in a ban when I checked later. I have dedicated years to building it, and I am uncertain who tried to access my account. When I tried to unlock it from my TH11 account, it was temporarily banned as well. I am willing to provide all the information I can recall and hope to recover my account, as I have invested a significant amount of time in it. Account details: - Current name: --A4R4V-- - Previous name: Love Coc - Tag: #G2RP2YQR - Last clan: GOAT COC #2PGVRVUJV I want to be transparent about a situation where my friend attempted to purchase a Gold Pass for me as a gift, as I didn't have PayPal. Although I allowed him to log in to make the purchase, I realize now that account sharing is not acceptable per Supercell's policy. I sincerely apologize for this mistake. I hope for another opportunity to access my account as I cherish it greatly. I remember using an iPhone 8 and an Apple iPad, but unsure of the specific models. My friend will provide additional details like receipts and his devices to assist in resolving this matter. I hope for a positive outcome and appreciate your assistance. Thank you, A4R4V

I was recently banned from Supercell's Clash of Clans for 31 days for an alleged phishing violation. I've reached out to the O.T.T.O bot on the Clash of Clans support, but unfortunately, no progress has been made yet. It seems I should be on my last day of the ban tomorrow. I'm eager to resume playing as a friend has just started playing again. I use a Huawei P40 Light, and due to its lack of support for Google Play, I encounter difficulties with Google games and apps. To secure my progress, I linked my email to the SuperCell ID. While I can't recall the exact wrongdoing, it's possible that I attempted to log in on a friend's computer. I understand the rules but seek a review of my case for a possible unbanning.

I have two Supercell IDs, one linked to my Android and the other to my iOS device. Unfortunately, my main account on Android is linked to my University email, from which I am currently locked out indefinitely. This poses a challenge as I cannot receive the verification code to transfer my progress to my iOS devices. Given that my Android device is old and nearing the end of its lifespan, I am eager to resolve this issue, especially considering the investment I have made in the game. I am uncertain about the steps to remedy this situation but would appreciate assistance in changing the email associated with the Supercell ID on my Android device. While I can still access the account, the inability to transfer progress is a concern. I am willing to provide the email addresses of both accounts via mail to address this matter with privacy in mind.