Subway Customer Service Issues

I frequent the Subway in Auburn, GA on Atlanta Hwy nearly every day, sometimes even on weekends, for the past three years. The staff has always been friendly and welcoming up until the recent change in management. I have noticed a significant difference with the new manager. While I cannot recall her name, my experiences with her have been disappointing. She rarely engages with customers and her demeanor is off-putting. This has led me to consider visiting a different Subway location in Dacula if she is on duty. I feel compelled to share my feedback as a regular customer because I believe her attitude is detrimental to your business. Despite not verbalizing anything negative, her lack of friendliness speaks volumes. I hope my observations can be helpful in improving customer satisfaction. Thank you for listening to my concerns.

I am Charles Graham, and I used your mobile app to order three sandwiches from Mandeville, LA. However, the order was mistakenly sent to a Winter Park, FL location I used a month ago. I tried calling the store immediately after placing the order to cancel and get a refund but faced difficulty reaching them. After continuous attempts, a young man answered, mentioned they were busy, and put me on hold for an extended period without returning. In the meantime, I reordered the sandwiches from the correct store for my son to pick up. I am still waiting for a response from the Winter Park store. Requesting a refund of $19.66 on my debit card and appreciate a call back at [redacted]. Thank you for your help!

I placed an order online for three foot-long subs: an Ultimate meatball, an Ultimate spicy Italian, and a cold cut on Italian herbs & cheese with ranch on the side. I received a regular meatball, a regular spicy Italian, and a cold cut on flatbread with ranch on it. Upon realizing the mistake with the cold cut sub, I returned to the store and waited 20 minutes for them to remake it. However, upon further inspection at home, my husband and I noticed that all the subs were not made with the correct bread and were missing certain ingredients like garlic cheese bread and lettuce on the spicy sub. The store refused to refund me, instructing me to contact corporate instead. I am seeking a refund for the incorrect subs and the inconvenience of having to purchase food elsewhere. I also observed unauthorized individuals in the store after hours, which may violate company policy. I would appreciate assistance in resolving this issue promptly. Location: [redacted] E 9 Mile Rd Eastpointe, MI [redacted] Store Number: [redacted] Order Number: 83D0D700-A0

I am a current employee at the Windsor, Connecticut location (specifically Windsor Ave) of Subway. I've worked there for a year, and it has been a challenging experience. I faced an incident where I was sick and unable to work, but when I tried to call out, my manager insisted on hearing my voice. I've also observed favoritism among employees, with some receiving fewer hours due to unfair treatment. There is a new employee who seems to have preferential treatment because she is friends with the manager. Despite my request to work only on weekends due to college stress, the manager seemed hesitant and even hinted at letting me go. Despite my loyalty and willingness to pick up extra shifts, I feel that my commitment is not appreciated. The communication and scheduling issues have been frustrating, especially when I tried to rejoin after my semester ended.

I recently visited the Subway location at [redacted] Van Nuys Blvd, #[redacted], Sherman Oaks, California with my daughter and cousin. We ordered 3 soups and a 6-inch sandwich. Despite having a $[redacted] bill, the staff claimed they had no change. During my visit, I found the employees to be rude, inattentive, and more focused on personal conversations and flirting than on customer service. Witnessing a young man flirting with one of the employees from the car outside also added to the unprofessional atmosphere. I was disappointed that they threw away $15 worth of our food instead of providing change or being more considerate. Given this experience, I do not recommend dining at this Subway location. I have since chosen to eat elsewhere. Thank you.

I recently visited a typically friendly restaurant, but unfortunately, the staff showed no friendliness or acknowledgment towards anyone. The employee at the counter seemed indifferent and unwelcoming, quickly focusing on changing the trash rather than assisting customers with a smile. The lack of engagement and warmth during the ordering process was disconcerting, with minimal interaction or even basic courtesy shared among staff and guests. Despite the disheartening experience, when it came time to pay, I encountered further challenges with obtaining change. The cashier's response to the situation was unhelpful and nonchalant, leaving me feeling ignored and invisible. The overall atmosphere created by the staff's behavior was so uncomfortable that another customer decided to leave. The service provided was quite disappointing and left me wondering about the establishment's commitment to customer satisfaction.

My coworkers and I believe the situation at our workplace is unjust. One of the employees, Joanna, part of a same-sex couple, neglects work during the day and drinks hard liquor on the job. She even fights with a colleague to get them fired. The management, especially our manager Christina, turns a blind eye to these issues every day. Six of us are determined to address these problems. We request that the store authorities monitor the cameras to observe the situation. It is crucial to improve the working conditions at the Subway located inside the Walmart on 79th St and 33rd in Miami Gardens.

I gave my daughter a Subway Gift Card for Christmas. She and her husband ordered two subs from the store in Myrtle Beach, South Carolina. Unfortunately, the store made the subs incorrectly. When they went back in and asked for it to be fixed, the staff member insisted they were right after handling the food with bare hands. This made my daughter lose her appetite. I believe I wasted my money on these gift cards if they couldn't even enjoy their dinner. I would appreciate it if Subway could replace the subs or provide a voucher for them. I have been a loyal customer of Subway since the beginning and wish to continue, but this experience has upset me. Customer service should always prioritize customer satisfaction, and I hope Subway can resolve this issue for us.

I am an employee at a Subway restaurant. The working conditions at two locations I have been at for three weeks are appalling. There is severe contamination observed in the stores. Clean containers are mixed in sinks where human waste is disposed. Despite my efforts to address this with the owner, only temporary cleaning measures have been taken, including using contaminated mop water daily. Moldy eggs were kept on display at the Vero location. Customers have been complaining to corporate about unclean premises and undated meat. I have witnessed rodent droppings near food that was left out overnight. I have reported these unsanitary conditions to the state health authorities in Tallahassee, FL, as well. This situation is the worst I have experienced in my years in the industry. Please reach out to me promptly regarding this matter.

I had a disappointing experience at the Subway branch on Kenton Road. My daughter encountered rude treatment when she requested salad on her sub, which was refused by a staff member, resulting in her only purchasing two subs instead of the intended four. The staff member refused to provide their name, and my daughter was left feeling upset by the encounter. We have tried to address this issue via email previously but received no response. Unfortunately, when we attempted to contact the branch by phone, the staff member again refused to provide their name. To avoid expensive phone charges, please reach out to us at [redacted]5 to resolve this matter since the provided free phone number is not functional.

As an employee of Subway, I've been with the company for almost two years. Recently, our 24-hour store was robbed at gunpoint which was a frightening experience. Despite the danger, our manager insists on leaving us, specifically female employees, alone at night. I have raised my concerns with both the general manager and the store manager multiple times, but unfortunately, nothing has changed. I find it unacceptable to be left alone, especially after such a traumatic event. Last night, I was left alone for an hour again, and when I tried to reach out to the managers, they were unreachable. I am worried about my safety and unsure of what steps to take next in this situation. Any advice on how to address this matter would be greatly appreciated.

I visited the Subway store located at [redacted] Alton Gloor Blvd, Brownsville, Texas [redacted]. I ordered my usual footlong chicken bacon ranch with pepperjack cheese, which typically comes with 8 slices of cheese. However, the manager, who identified herself as Oreana at phone number [redacted], insisted it only comes with 4 slices and wanted to charge me extra. Feeling frustrated, I decided not to purchase anything. As a loyal daily Subway customer spending $[redacted].00 to $[redacted].00 per month at various locations, I am disappointed by this experience. I intend to reach out to the media, health department, and Better Business Bureau regarding this matter. Please have someone from corporate contact me at [redacted].

I visited Subway twice for dinner and both times the same employee served me. She didn't use any measuring cups or materials. The first time, my husband gave her the benefit of the doubt, but today she did the same thing again, claiming she just washed them at 8:45 pm, although the store closes at 11. She used gloves but handled the steak with her hands for my wrap, which didn't have the right amount of meat in my opinion. When we ordered a tuna sub, she used a knife without measuring, then offered to add more tuna with the same knife. I declined due to the lack of proper measuring tools. She wore a questionable head wrap without a hat or net as per health guidelines. I will be contacting the Health Department and the District Manager. I raised my concerns with the employee, who had no name tag, and with Crystal at Circle K. I hope Subway addresses this issue.

I recently visited store#[redacted] on 2160N Coit Rd, suite [redacted], Lennox Plaza, Richardson, TX [redacted] on 5/5/19. Upon arrival, the young man, who I believe said his name was Nathan, did not greet us. After requesting his assistance, we ordered 2 sandwiches and left for work. At work, when we attempted to eat the sandwiches, we found the bread to be extremely hard, indicating it was from the previous day. I contacted the young man, Nathan, to request new sandwiches, but he rudely declined. He was unable to provide his manager's full name or schedule when requested. Eventually, I contacted customer service and spoke with Theresa, who was very understanding and apologetic. She promised a gift card for the inconvenience but as of today (Tuesday), I have not received it. I believe it's important for the store owner to be aware of the poor customer service and food quality issues at the store. Thank you.

On 6/8/[redacted], I visited Subway to order a 6-inch ham and Swiss on Italian bread. Despite repeating my order three times, the sandwich I received was burnt from being left too long in the toaster. When I asked for a new sandwich, I was asked to wait. I then requested the cash register attendant to cancel my order, but I was still charged over $7. I felt frustrated as I interacted with three employees, including two new trainees and another worker who seemed unfamiliar with canceling orders. Despite my concerns about the sandwich being sabotaged with hot peppers, it took some effort to convince the staff. Unfortunately, I was not given a receipt for my purchase. The whole experience was challenging, and even after requesting the corporate contact information, I was unsuccessful. The lack of communication and assistance from the staff made the situation even more difficult.

On June 8th, [redacted], I visited Subway and ordered a 6-inch ham and Swiss sandwich. Despite repeating my order three times, the sandwich was burnt while being toasted. I paid for my meal and attempted to request a refund, but none of the three employees knew how to process it. The cashier abruptly took a 10-minute break when I asked for assistance. I never received a receipt and had to eat a burnt sandwich with hot peppers that I did not ask for. When I questioned why the peppers were added, one of the employees denied it until I physically showed them. After being denied the manager and corporate contact information, I reached out to Subway's corporate office for help. I was informed there was no manager on-site as they had recently quit, but I could speak to Tracy from corporate. Unfortunately, the call got disconnected. I also paid using a credit card. This experience has left me frustrated with the service quality at this location.

I am currently employed at Subway in Safford, AZ. The behavior of our store manager is concerning. He seems unfit for his role due to personal issues affecting his work conduct and poor hygiene. Recently, he mistreated a female co-worker, criticizing her work unnecessarily until she quit. Now, I am experiencing similar treatment, with threats to reduce my hours over minor mistakes. Despite completing tasks properly, he finds fault and targets me unfairly. This hostile environment is unacceptable, especially considering his history of mistreatment towards other colleagues. Subway should be a welcoming place to work, and his behavior contradicts this. I feel strongly that a change in management is necessary for a healthier work environment.

I recently accepted a position as a General Manager at a Subway franchise on a district manager path. I was informed just days before my start date that I needed black pants, despite having had three interviews over a six-week period. With no income for seven weeks before starting this job, I couldn't afford the required pants. I proposed wearing professional khakis or pants until my first paycheck, but was threatened with termination if I didn't comply. The uniform policy was never explicitly stated during the hiring process, leaving me feeling unfairly treated. I requested to work until I could afford the pants, but my plea was rejected. I'm isolated without support in this area and have no means to purchase the required clothing. I am determined and capable of excelling in this role, given a fair chance. It seems reasonable for new hires to be given time or assistance to acquire the mandatory uniform. While considering legal action, my priority is to work diligently and fulfill my role without hinderance.

On August 23, [redacted], around 9 p.m., I made a delivery order with the Subway located at Banks Crossing in Commerce, GA. They promised a 30-45 minute delivery time, which they did not meet. When I called on August 24, [redacted], to address the issue and reorder, I was put on hold for 10 minutes before they disconnected the call. Subsequent calls went unanswered. I was looking forward to trying their delivery service as my vehicle is in the shop, but the unprofessional behavior of the employees was surprising. Most businesses would aim to rectify such a poor customer experience, so it's puzzling why this matter was neglected.

Yesterday around 4 p.m. at the Subway located at [redacted] Howell Mill Road inside Walmart in Atlanta, Georgia, another customer and I encountered issues while ordering. We wanted to customize our sliders combo but found the employees, two individuals of Mexican descent, to be very rude. Despite requesting modifications to our orders, they were disrespectful, speaking in a language we couldn't understand. Even when a police officer intervened, the situation didn't improve. Feeling upset and humiliated, I had to leave without completing my purchase. Due to the stress from this incident aggravating my high blood pressure, I believe I am owed compensation. My suggestion is to have at least one English-speaking staff member available for diverse customer requests. I feel a gesture of goodwill, such as a coupon worth $15 or equivalent, would be appropriate. Please address this complaint with the manager to prevent similar experiences for other customers. Thank you for your attention to this matter.