Subway Customer Service Issues

I am concerned about the treatment of Manager David by certain customers at the Raventhorpe Retail Park Subway. I have been a customer here for years and have consistently had positive interactions with Dave. He is always polite, empathetic, and genuinely cares about addressing any concerns. I have been impressed by Dave's professionalism and attitude throughout the years. Unfortunately, some customers have been making unreasonable and abusive comments about Dave, suggesting he should be removed due to recent staffing issues. These remarks do not reflect the Dave I know. I believe these abusive customers should not be taken seriously. They are even discussing buying the franchise together if Dave is forced out. I have experienced similar situations, and I know how challenging it can be for Dave. I believe Dave deserves support during this time and should not be pressured to leave. He is a good person, and I hope the situation improves for him.

Last night around 8:00 pm in Albuquerque, New Mexico, at your store near Gibson and Mulberry streets, my husband and I stopped to get a sandwich after driving for 14 hours to take back to our hotel. When we arrived, I noticed the lights flickering, which seemed odd. My husband, noticing this too, pulled up near the door as we are handicapped and checked if it was open. He went inside to see if they were still serving, leaving the engine running to quickly come back to order. However, within two minutes, he returned and indicated we should leave. Perplexed, I inquired, and he explained that the staff member didn't want to serve him. The person asked if he saw a red sign upon entering, which he did not as it was on the ground outside. The staff member refused service, was quite rude, tall, with blue tattoos. This experience was disappointing as travelers seeking a simple meal. I believe this behavior is not representative of Subway's usual standards. I would appreciate an explanation and an apology for the unpleasant encounter we had. As we journey through many locations, we have various options to choose from, including Jersey Mike's or Jimmy John's. At 65 years old, we were left feeling disrespected and unappreciated.

I visited the Subway on Rigsby Rd in San Antonio, TX, after work. I ordered a Teriyaki Chicken 6-inch sub but received a Rotisserie Chicken instead. I take the bus, and when I got home on Castroville Rd to eat, I realized the mistake. I called the store to speak to a manager, but I was informed there wouldn't be one until the next day. The staff member declined to provide her name when I asked and refused to give me the manager's name who would call back. I am disappointed by this poor customer service experience, especially since I am a frequent customer at Subway. I just want my order replaced and hope for a better resolution.

I placed an order over the phone 30 minutes before arriving to pick it up to avoid waiting with my young children in the car. Unfortunately, upon arrival, the employee informed me that my order had been forgotten. I feel disrespected by this negligence, especially since I am a regular customer. Additionally, a recent experience with sour and old onions that made me ill for two days has made me wary of consuming their vegetables. I want this issue addressed promptly as I value being able to dine at Subway with my family. The specific employee involved in today's incident needs to be addressed. I appreciate your attention to this matter and look forward to hearing about the resolution. I hope improvements are made so my family can continue to enjoy meals at our local Subway without concerns for our health and experience.

I made an online order at Subway on Kauffman Avenue in Fairborn, Ohio around 7:00 PM on Sunday, November 11th, [redacted]. Despite waiting in the drive-thru for at least 10 minutes, nobody seemed to be around. When I went inside, there was still no one there. I inquired about my order but got no response. I ended up taking my order home, only to find that my flatbread was unexpectedly crunchy. This was disappointing as I usually enjoy their flatbread without any issues. Even though I used the drive-thru to avoid disturbance with my sleeping baby, I had to go inside anyway. I now plan on finding a different Subway location to avoid similar experiences in the future. Thank you for hearing me out. -Renee' Watts

I had a negative experience at Subway located at [redacted] North Cahuenga Blvd. in Los Angeles, CA [redacted] and would like to share my feedback. During my visit, I encountered issues with an employee named Chris Perez. Despite being a loyal customer and living nearby, Chris was extremely rude when I realized the drink I ordered was incorrect - charging me for a full cup despite not providing the correct beverage. The incident occurred on Saturday, November 17, [redacted], at 4:36:59 pm. My total charge was $9.32 for a 6" tuna sandwich and broccoli soup, with an additional drink I did not receive. The receipt displayed no discounts and added an 81 cent tax. I feel mistreated and disappointed by the service received, especially given my status as a regular. I believe a more professional and customer-oriented approach is necessary at this location.

My name is Jessica Michelle Wilson, and I was recently terminated because my manager, Eric, instructed me to inform him of any issues at work. However, when I did so, I was unfairly blamed for everyone's actions. I have been diligently covering shifts, cleaning, and organizing the workplace under Eric's supervision. Unfortunately, his management style is flawed, and he disregards complaints about Shayla, who displays rudeness toward all co-workers at the Guyton, GA store. Furthermore, some employees have shown up intoxicated, neglecting their duties and creating a hostile work environment. Eric's absence during critical times has led to conflicts among staff. I refuse to tolerate a company that permits disrespectful treatment of employees. As a single mother, my priority is my 9-year-old son, and I cannot engage in petty behavior with irresponsible colleagues. Please contact me promptly. Thank you.

Good afternoon, my name is Elaine Brown. I am the parent of an employee at the Conyers, Georgia Subway. I want to address some concerning issues regarding unfair practices happening at the store. Money has gone missing from the register, and the manager is unfairly asking my daughter to cover the shortfall. Several people were working that day, so the responsibility should be shared. The amount in question is $40, and it is unjust for my daughter to bear the entire burden. Furthermore, the manager has removed my daughter from the schedule, adding to the distress. Despite my daughter paying the demanded sum, the situation remains unresolved. If this matter is not rectified promptly, legal action may be pursued against the owner of the Subway on West Ave in Conyers, Georgia. Thank you.

I attempted to contact all three local Subway locations, but no one answered the phone even though their posted hours indicate they should be open. It's currently 8:37 pm, and I am disappointed with the lack of response. A level of respect towards customers would be appreciated. This reflects poorly on your business, and it's no wonder you are struggling. I look forward to hearing an apology, even though I don't expect it to be sincere. Your team's unresponsiveness speaks volumes. As a former Subway fan, I believe Jersey Mike's offers a superior sub experience. I am signing off disheartened by this experience. - A Disappointed Former Subway Fan

I recently applied for a manager position at your Leavenworth store. I was informed that I would receive a call back, but it has been over a week now with no response. Every time I inquire about my application, I am told the manager is unavailable or on the way. I was motivated to join your company after witnessing one of your employees closing the store at 2pm, only to reopen at 6pm. Having managed three stores myself, I understand that there should be no reason for the store to close early without corporate approval or a valid emergency. If given the opportunity, I would ensure that the store operates according to established guidelines for success.

On Friday, November 23, [redacted], at 8:59 PM, I went to my local Subway to order a 12" Tuna Sub. Due to dental issues, I asked for a fresh sub. The male employee gave me stale bread, refused a refund, and made inappropriate racial comments. The female employee tried to remake the sub, but the male employee prevented it. I was ignored for over an hour, while other customers were served politely. The situation escalated, and the police were called. Finally, I received a refund of $6.42. I feel my rights were violated and plan to take this up with Subway's corporate office. I believe both employees should be held accountable for their behavior. I was unfairly banned from the store, but I never caused any disturbance. I urge Subway's management to address this issue promptly. Thank you.

I want to address an issue regarding Auntie's Angels charity run by Jan Benlein in Kona, HI at Hualalai Elderly. Jan claims to provide food for over [redacted] elderly tenants but has only given out Subway gift certificates to 11 participants at her recent event. She kept the remaining certificates for herself instead of distributing them to the elderly. I used to volunteer for her, but I resigned due to her unethical behavior and mistreatment of the elderly. Many of us are concerned about Subway's involvement in this matter and how many gift certificates they actually provided. I have reported this to the Attorney General's office, Charity Division, as I believe Auntie's Angels is taking advantage of Subway's generosity for personal gain. Your attention to this issue is appreciated. Thank you. - JoAnne M. Aloha

I visited the Subway located inside the Purcell, Oklahoma Walmart on November 26, [redacted], with a group of friends. While there, I noticed people discussing and laughing about a tip jar displayed in the store. Many customers were upset by the message on the jar, which stated, "This jar is for me, my kids need Christmas too. I work for this company." The person working the night shift, around 6 or 7 pm, seemed more focused on receiving money for Christmas rather than the quality of the food he was serving. Despite his actions, it's concerning to see an employee using their position to ask for tips in this manner. It's unfortunate that he chose to prioritize personal gain over professionalism. If you encounter a similar situation, please share your experience.

I ordered a Subway melt sandwich, but it was made incorrectly. When I called the store to address the issue, they claimed there was no manager available. I was informed to call back the next day, which was not satisfactory as I ordered it for that night. The employee was rude and unhelpful, refusing to fix the problem. This is not the first time I've had issues with this Subway location in Forest Illinois. I would appreciate it if this could be resolved promptly. Thank you.

I have noticed that more than half of the store employees are often under the influence of marijuana when I visit. The smell is noticeable, and their service is slow. I have to repeat myself multiple times. Additionally, I have observed that the employees do not wash their hands properly. They go from cleaning to handling food without adequate hygiene practices. Even when the owner is present, it appears they are not addressing these issues. The lack of supervision and poor training make it unacceptable for employees to work under the influence. I have decided not to return due to these experiences and cannot recommend this store to others. Proper measures need to be taken to ensure the business operates safely and responsibly.

I had a disappointing experience at Subway that has left me shocked by the lack of customer service skills displayed by their employees. I placed an online order, but when I arrived, it wasn't ready. The female employee informed me that her co-worker, who claimed to be called "Steve," attempted to reach me about an item being out of stock, but I still asked why my sandwich wasn't prepared. She offered to make it, but "Steve" rudely insisted that I wait, prompting me to request a refund. When the female employee mentioned she could quickly make a veggie sandwich, "Steve" proceeded and became disrespectful, even using offensive language towards me in Spanish. I had to maintain my composure, despite feeling provoked. This incident has made me decide not to return to this Subway location or any other, as I felt disrespected and appalled by the unprofessional behavior. I believe "Steve" should be terminated for his lack of professionalism, but since I doubt appropriate action will be taken, I will be avoiding Subway altogether.

My name is Christopher V. and I worked at your Subway franchise in the Southgate Mall in Missoula, Montana. I was disgusted by the way it was run. The manager had no pride in anything she did. On the second day I was there, her two employees cooked cookies that were raw. When they asked the manager if they should cook them longer, she replied, "Forget it, they're good," and proceeded to put the cookies in the display case. Later that night, when the co-manager closed, she took the meatballs out of the warmer and put them directly into the fridge. The dining area was dirty, and it hadn't been swept in who knows how long. After pointing out these health violations, she fired me.

Dear Subway Customer Care, As a loyal Subway customer, I must express my disappointment with the recent decline in service at the Subway outlets in our area. Whenever we order through Swiggy, there are always issues with the orders. On two recent occasions, I was extremely upset with the situation. The food quality has been poor in the past, and today one of the main ingredients was missing from my order. Despite numerous complaints, there has been no improvement in the service provided by any of the outlets. The staff seem careless when preparing sandwiches or salads. I urge you to address our many unresolved complaints promptly. Thank you.

I placed an order through DoorDash at the Walmart Subway in Denham Springs, LA, and received a confirmation at 5:20 pm. However, the dasher was turned away because they were informed that pickup orders were not accepted. After going to another Subway across town, the dasher returned to the Walmart Subway only to be told the cookies I ordered were unavailable, and I had to settle for a different kind. It has been 2 hours since the confirmation, which is unacceptable. The dasher wasted time and gas due to the store's incompetence. I lodged a complaint about this store a few months ago, but my recent attempts to contact them by phone have been unsuccessful. I am requesting a refund to compensate the dasher for her time and expenses. This experience has been frustrating, and I will not be ordering from here again. - Tammy L.

I visited the Subway located at [redacted] Newport Ave in Tustin, CA around 8:10 am on Friday, 11/30/[redacted], hoping to grab a breakfast sandwich. Unfortunately, my experience was marred by an encounter with an extremely rude employee. When I changed my bread choice, the employee's attitude visibly soured. After asking to cancel my order due to his poor customer service, he began yelling at me to leave. Despite my attempt to get his name for reporting purposes, he accused me of threats and even called the police - all while vacillating between urging me to leave and stay. This incident left me feeling unwelcome and hungry, a far cry from the enjoyable experiences I've had at Subway in the past. I hope that Subway management can reconsider whether this particular employee is suitable for representing the company.