Subway Customer Service Issues

I visited Subway location #[redacted] and ordered a veggie patty sub on wheat flatbread - one footlong and one 6-inch. I requested the bread to be toasted but was informed that the oven was not working and needed a costly replacement. Despite our hunger, we settled for untoasted bread. The staff was unsure when the oven would be fixed due to logistical issues. This experience was disappointing as I prefer toasted bread and felt I paid for something I did not want. The situation raises the question: is this an issue for customers or the owner to address? I believe in fairness, as a loyal customer who lives far away, I should receive a full refund along with the sandwich I initially ordered - toasted - at no extra cost. It's essential for Subway to fix or replace their oven promptly to avoid such inconveniences for other customers. Thank you. Sincerely, Ms. S.H.

Yesterday on Mother's Day at Restaurant #[redacted] located at [redacted] S. Milford Road, Milford, MI [redacted], I had a disappointing experience. While attempting to place my order around 1:30 p.m., I encountered an employee during the afternoon shift named Joshua S. who displayed hostile and rude behavior. Despite my attempts to order, I was unable to complete it, did not receive all items, and left upset without the second sub I wanted. Joshua S. exhibited disrespectful behavior, such as playing loud music, pretending not to hear, and failing to listen to my requests for toppings and extras. I suspect discrimination due to my Eastern European background as others understand me without issue. I am hesitant to return to this Subway branch until I receive assurance that this matter will be addressed efficiently.

During our visit to [redacted] N7th St, Rochelle, IL [redacted] for dinner, we ordered four veggie subs and a veggie pizza. Unfortunately, there were issues with the employees not following our instructions correctly. The sandwich maker didn't listen when I asked for the toppings in a specific order, and the person making the pizza didn't cook it properly the first time. When we asked for corrections, things escalated, and the staff member, Dan, rudely suggested we go elsewhere. This kind of mix-up seems to always happen during the evening shift. We were even wrongly accused of causing a disturbance. Previously, there were problems with our orders not being made correctly. The lack of professionalism and customer service from Dan was disappointing, and we hope the manager addresses this situation.

I had $14 on my Subway rewards card, but when I tried to use them, I couldn't. An employee suggested I email for a refund since the points were meant to expire the day after my visit. I ended up losing the $14 because the rewards system didn't function correctly. It's frustrating to save up points only to be unable to use them when I try. I have screenshots from the app showing I had $14 in points on the day I visited the store. It's disappointing that I wasn't able to redeem them as intended.

I visited Subway with my two children after soccer practice, but unfortunately, we were not greeted and felt ignored by the two young employees working. Natalie was sweeping and seemed to go out of her way to avoid helping us. It took about 5 minutes for us to even be acknowledged. The service we received was rushed and the sandwiches were sloppily made. The staff member who assisted us seemed very irritated by our presence. I ended up paying $30 for our meal feeling extremely disappointed by the whole experience. It's safe to say this was the worst service I've ever had at a Subway restaurant.

I have experienced multiple issues during my visits to this Subway branch located at [redacted] Turner Drive in Reidsville, NC. On one occasion, the toaster was not working, and another time, they ran out of ice at the drink fountain, requiring customers to wait for ice retrieved from the back. Additionally, I received a promotional email for a $9.99 footlong deal and was charged $10.39. Lastly, when ordering a meal deal for takeout, I was told they did not have medium drink lids and was encouraged to buy a large instead. I contacted the store a week ago, and despite being assured that the matter would be escalated to the owner for resolution within 24 to 48 hours, no one has reached out to me yet.

On Saturday, September 22, [redacted], at around 1:00pm, I visited the Subway restaurant in Coxsackie, NY [redacted] for the second time that day. After sitting down to charge my phone, a male employee approached me quoting "company policy" that customers need to make a purchase to stay. I explained I had asked permission from the manager during my earlier visit to charge my phone. The manager arrived, explaining he had allowed it earlier to be nice. He then asked me to leave for not buying anything. Although I wasn't disruptive, he insisted I couldn't just hang out. Despite seeing another customer hanging out earlier, the manager was discriminatory towards me. I peacefully left but tried to obtain the manager's name for a complaint, which he refused. I expect an apology and new management for this unpleasant experience.

I visited the Subway in Santa Claus, Indiana with my wife and wanted to use the drive-thru but was informed to come inside instead. We ended up waiting for 30 minutes just to place our order. When I inquired about the drive-thru, I was told it would be like cutting the line as there was a long queue inside. Despite this, every other fast-food restaurant I know has both drive-thru and indoor ordering options simultaneously. The staff were all very rude, inefficient, and slow. This was by far the worst Subway experience, and we will not return. I have never experienced such poor treatment at a restaurant before, and others I've spoken to share similar negative encounters. I plan to advise everyone against visiting that location.

On October 7th around 12:45 PM, I visited the Subway located inside the Walmart on Powerline Road and Atlantic Boulevard in Pompano Beach, Florida. I had to leave because there was an older woman behind the counter who was disrespecting, humiliating, and demoralizing the staff due to customer orders not being prepared properly, which she said was causing her to lose money. Two other customers also left because of this display of poor leadership. This woman should not be allowed to serve the public. It's disappointing that Subway may not be addressing such behavior, which tarnishes their reputation. As a business owner, it's troubling to witness this kind of mistreatment without consequences.

I believe I left my wallet in a Subway restaurant and tried contacting the manager for assistance, but they hung up on me. When I asked them to initiate the call instead as it seemed more practical, a staff member proceeded to use racial slurs, which was disappointing and offensive. The situation escalated when the employee became defensive. I am unhappy with how this was handled and do not plan on returning until this issue is addressed regarding the inappropriate language used by the employees.

I visited Subway last night with my brother for dinner. I witnessed a girl being very rude to an older gentleman in line ahead of me, making me uneasy. Despite requesting my cheese to be toasted beforehand, the girl seemed annoyed. She complained about her job and made my sub carelessly, all while insulting my payment process, insinuating I was broke. I would appreciate a refund for both my sub and my brother's due to the unprofessional behavior. I can provide further details if needed. Thank you.

I'm Johnny N. from Albuquerque, New Mexico. I visited a Leavenworth, Kansas Subway with my son on October 30, [redacted]. Upon entering, no employees were present, and we observed money on the register. Concerned, we tried to help but were met with hostility by a disoriented employee. Despite our efforts to explain and offer assistance, the employee was rude and disrespectful, prompting us to leave and dine elsewhere. I felt it was important to share this experience, not to seek repercussions, but to highlight the concerning behavior and lack of professionalism we encountered. I can be reached at [redacted] or [redacted]. Thank you for your attention to this matter.

I had a terrible experience with the store manager Linda Woods at the Subway on [redacted] E Mayfield Road#[redacted] Arlington Texas [redacted] today. Upon my arrival, Linda seemed annoyed and did not greet me kindly. When I reached for some chips, she scolded me for touching the glass, claiming she had just cleaned it. Despite my pointing out that she would have to clean it again regardless, she insisted it was my fault for touching it. After her rude behavior, I decided not to order anything and left. I enjoy Subway, but I will not return to this location after being treated this way. Thank you.

During my recent visit to the Subway in Acme, MI, I encountered two employees who seemed more interested in chatting about personal matters than addressing the food allergies I needed to share with them. One of the individuals, a man without a name badge, made an inappropriate comment suggesting he would add a large amount of cheese to my sandwich. Feeling disrespected, I firmly expressed my dissatisfaction. As someone with prior experience working at Subway, I am usually very understanding about custom orders, but this time my requests were disregarded and met with hostility when I tried to clarify. The situation escalated when he began giving me a hard time about my sandwich preferences. Another customer empathetically offered me a coupon, but feeling fed up with the treatment, I decided to leave without purchasing the sandwich I originally intended to buy.

On 10/30/[redacted], around 6:30 PM local time, I went to the Subway on Main Street in Hardinsburg, Kentucky. I ordered a footlong cold cut combo on wheat bread with lettuce, tomato, mayo, and provolone cheese - not heated or toasted. Unfortunately, after eating the sandwich, I became very ill and vomited. This was the first time I experienced this at this location. I tried to contact the Subway but the person I spoke with was unhelpful and lacked basic customer service skills, not even apologizing for the issue. I hope this matter can be resolved. Thank you for your time. -Kenneth A.

I used the app to purchase a roast beef sandwich because PayPal was offering a $5 discount for using both platforms. I received one receipt for $3.36 confirming the discount applied. However, another receipt followed for the total amount of $8.36, resulting in a double charge of $11.72 on my bank statement. PayPal advised me to request a refund from the app since they cannot cancel the additional payment. Upon visiting the Subway location, they confirmed only one sandwich purchase in their system, despite my bank showing two charges. I need assistance in receiving a refund for the extra $8.36.

The Subway in Sutherlin, Oregon is disappointing. The managers lack pride in their work. The bread is always burnt or overdone. Drive-thru orders frequently come out wrong. Asking for light ingredients results in excessive amounts being added. The sauces are inconsistent, either too little or too much. Unfortunately, knowing the managers makes the situation even sadder. It's a waste of money as the sandwiches are often unacceptable. The Sutherlin community would welcome an overhaul at this Subway location. Cleaning house could improve both the service and business for all.

I am concerned about the way Manager David is being treated by some customers at Raventhorpe Retail Park Subway. I have frequented this establishment for many years, and my interactions with Dave have always been positive. Dave is consistently polite, handles issues with empathy, and genuinely cares about resolving any concerns. I have been consistently impressed by Dave's professionalism and attitude throughout the years. Recently, some customers have been making unreasonable and abusive comments about Dave, suggesting that he should leave due to staffing difficulties. These remarks do not reflect the Dave I know, who has always been extremely professional. These abusive customers should not be taken seriously, and the idea of them purchasing the Subway if Dave is forced out is concerning. I believe Dave needs support during this challenging time, and he should not be pushed to leave. It's important to stand by good people like Dave.

I am concerned about the situation with Manager David at Raventhorpe Retail Park Subway. I have been a customer at this restaurant for years, and my interactions with Dave have always been positive. He is polite, empathetic, and genuinely cares about addressing any concerns. I have been consistently impressed by Dave's professionalism and attitude over the years. Recently, some customers have been making unreasonable and abusive comments about Dave due to staffing difficulties. Their remarks do not reflect the Dave I know. I believe these abusive customers should not be taken seriously. They even mentioned the possibility of collectively purchasing the Subway if Dave is forced out. I urge for support for Dave during this time and believe he should not be required to leave. It is important to stand by good people like Dave in situations like this.

I have concerns about the way a manager, David, is being treated by some customers at the Raventhorpe Retail Park Subway. I have been a patron here for years, and my interactions with Dave have always been positive. He is polite, empathetic, and genuinely cares about resolving any issues. I have been consistently impressed by Dave's professionalism over the years. Recently, some customers have been making unreasonable and abusive comments about Dave, suggesting that he should be forced to leave due to staffing challenges. These remarks do not reflect the Dave I know. I believe these abusive customers should not be taken seriously. Some are even considering buying the franchise if Dave is pushed out. I have had similar experiences, so I understand what Dave may be going through. This treatment should not be tolerated, and Dave deserves support during this time. He is a good person and should not be forced out.