Subway Customer Service Issues

I received the incorrect order and was charged $82.02. I am seeking a full refund. I reached out to customer support via email two days ago but have not received a response. This is not the first problem I have encountered with this company. There was a previous incident where a sub sandwich that was ordered without onions caused a severe allergic reaction where my throat closed up, requiring my son to use my EpiPen. I am frustrated and want to speak with a representative.

On March 31, [redacted], I made an order at the Main St Moncks Corner SC location for 4 footlong sandwiches to bring to a mourning family. I specifically requested the condiments to be packed separately to prevent sogginess, as I wasn't sure when they would eat them. However, when I returned to pick up the order, all the condiments were already on the sandwiches. Despite my complaint to a young girl and later her supervisor, the sandwiches were not remade because of potential product loss. I found this unacceptable, especially when the initial order was clearly communicated. The supervisor's dismissive attitude and lack of concern for my situation was disappointing. I have decided not to return to this location and will advise others to avoid it as well. I am requesting a refund and suggest that the staff receive proper customer service training.

I've experienced poor customer service from an employee twice. The lack of empathy and rudeness was evident during my hospitalization due to low blood sugar. When I raised the issue with both the employee and the manager, the response was completely inappropriate. As a regional manager, I value customer service and believe it was lacking in this instance. Due to the recurring problem with this employee, I am considering legal action to cover my preventable hospital expenses. I request a follow-up call regarding the situation and expect the appropriate actions to be taken regarding this employee.

I visited the store on 5th St Road in Huntington, WV, [redacted], and encountered what seemed to be a manager being rude to a customer. I waited for about 30 minutes, noticing sandwiches sitting on the line the whole time. The staff claimed they were out of ingredients, and the possible manager expressed a desire to quit if she could. The manager's behavior was unpleasant, she neglected the drive-through, and discussed customers after they left. There were enough staff members present, but some seemed idle and conversed instead of working. Finally, after 40 minutes, I was able to place my order, but the service was inefficient. One staff member with pink hair had loose hair without a hairnet or hat, which is unacceptable around food. The manager and staff were disrespectful to both customers and each other. The service was very disappointing, and it took an excessive 50 minutes for two six-inch subs. My overall experience at this place was unsatisfactory.

I placed an order online at the Subway on Harrison Ave on Monday, April 3, [redacted], for two sandwiches. Upon arrival, they claimed not to have received it, even though it was charged to my bank account which I showed to the management. After a 15-minute wait, my sandwiches were finally made because the employees were busy with in-house orders. Unfortunately, upon returning home, my wife's sandwich was missing the extra meat and the bread was open on both sides and falling apart. Apparently, this is a common issue with online orders at this location. The management did not supervise the order or offer any compensation for the mistake and prolonged visit. It would be beneficial for your office to provide retraining at this location and address the employees involved in handling my order. This location does not reflect well on Subway's reputation.

On March 31st, [redacted], I placed an order for in-store pickup that was supposed to be for delivery instead. After realizing the mistake, I canceled the original order and placed a new one for delivery. Despite requesting cancellation on the card used for the first order, it was still charged for the delivery. I am still awaiting a credit back for the initial charge. Thank you! Please contact me at [redacted] or email me at [redacted] Thank you, Rita Rodden.

While visiting the Subway in Concord, NH Walmart, I encountered an unpleasant experience with a female employee who seemed to be in charge. Her loud and rude behavior, coupled with her negative attitude, almost made me leave the establishment. She openly complained about her day, making the atmosphere uncomfortable for customers. Another female employee, who appeared visibly embarrassed by her colleague's conduct, was working alongside her. The older employee's behavior towards a male Walmart staff member in the dining area was concerning. Despite wanting to address her behavior, I refrained out of fear of a confrontation. As a loyal Subway customer for over 20 years, I was disappointed by this unprecedented display of rudeness by one of your employees. The incident took place at approximately 11:35-11:45 am on April 6, [redacted], but I did not catch the employee's name as she did not wear a name tag.

I believe a more efficient cancellation policy should be established. I recently encountered an address problem with my order and struggled to make changes or cancel it on the website. Despite contacting the store and DoorDash for assistance, I was unable to resolve the issue. After managing to reach the driver and provide the correct address, they never delivered the order. I also confirmed the address change with DoorDash. Unfortunately, the driver kept the food, and DoorDash claims they cannot intervene, putting the responsibility on Subway. When reaching out to Subway headquarters, I was directed back to DoorDash. I feel frustrated as the situation remains unresolved, leaving me feeling like the driver benefitted from the situation unfairly.

Hello, on April 7th, I went to buy a Subway sandwich at the branch inside Alameda terminal (Santiago). While paying, the machine charged me for my order, but the receipt wouldn't print for the workers, so they couldn't give me the sandwich. However, my bank was indeed charged, and I have evidence of the transaction as well as the email confirming my purchase. I paid for the sandwich, but I didn't receive it. I hope to hear back from you soon. Best regards.

I attempted to drive through the drive-thru at the Wahoo, Nebraska Subway. The poles and walls were too close to my vehicle, resulting in scraping the driver's side door on a pole. I safely backed up, entered the store, and ordered a meatball pizza on Saturday, April 8th, around 1:30 p.m. I contacted the police to inquire about making a report, but they advised against it. I have yet to proceed with the insurance claim until I hear from the establishment. Multiple individuals have shared similar concerns about the tight drive-thru at the Wahoo location. I hope for a resolution for my car and improvements to the drive-thru. Looking forward to your response.

I had a terrible experience about a month ago at the store. The employee argued with me about how I wanted my food prepared. My order was cold, missing items, and incorrect. I asked for items on the side, but they were not included in my sandwich. I never received a response from the store or a refund. I'm upset not only because of the amount spent on two subs but also because of the lack of communication from the store.

This was the second Subway we visited as the first had a broken toaster. After driving five miles due to this issue, we were unable to use our Subway coupons as the internet connection was down, causing the codes to be invalid. Despite informing the staff, there was a rude encounter with a customer who questioned the discount policy. This led to a frustrating experience resulting in four missed footlong sandwiches. The recurring problem with the internet being down has been an ongoing issue. Tonight, I expected to receive two free footlongs, given the circumstances. The encounter with the unkempt employee and the presence of a child in the kitchen added to the unpleasant visit. Despite purchasing two footlongs and even thanking the staff, we received no acknowledgment. The lack of professionalism and service warrants the need for two complimentary footlongs and a review of the South Subway in Kirksville, MO manager's behavior.

I have been attempting to access the two-for-one promotion advertised on TV for weeks. Despite multiple tries, I am consistently blocked from entering the app. It is frustrating that the services are promoted, yet inaccessible. When inputting my email, [redacted], I receive messages denying access. Even visiting the local restaurant in Princeton did not resolve the issue, as they faced the same problem. This experience is disappointing and raises concerns about the integrity of the promotion. I am seeking clarification on why access is restricted and hope for a resolution soon.

I placed an online order through Subway.com on March 23 for pickup at Store [redacted] Hwy 44 W Deland FL [redacted]. Order # C6E047D2-0F. Payment approval # [redacted]. Unfortunately, I ordered from the wrong Subway location and did not collect my order. I reached out to Subway.com via email through the app the next day but have not received a response. I am seeking a refund for the amount I paid. Despite attempting to contact the store I ordered from, Store [redacted], I have been unable to reach anyone as my calls go unanswered.

I encountered an issue while placing an online order, which led me to buy the same items in-store after the website crashed. However, I was surprised when the store informed me that the original order was also ready and charged me for it. When I asked the manager if I could pick up the second order later in the week, he declined, stating it wasn't his responsibility that the website malfunctioned. He refused to issue a refund or permit a delayed pick-up, opting to store the order until the following week. Unfortunately, I find this service highly unsatisfactory. The situation has resulted in double charges amounting to $40 for two sandwiches. This occurred at Subway number [redacted] on Sunbury Road in Delaware, Ohio.

I recently had a negative experience at a local store. When I called to inquire about a menu item, I was met with racist language and asked to leave the premises. The situation escalated when I mentioned a menu number, and the employee became hostile. This behavior is unacceptable, especially as I am a frequent customer who visits this establishment regularly. The employee's disrespectful and rude demeanor towards customers is concerning and needs to be addressed by management.

I mistakenly placed an online order at the wrong store in Palm Desert instead of Indio, CA. When I tried to cancel a few minutes later, they said they couldn't refund or cancel it. This has happened before, and usually, they can help me fix it quickly. The Indio Subway employee mentioned they could void the order, so I'm not sure why the previous staff couldn't. I am seeking a refund since I didn't receive my sandwich, and the person on the phone was impolite.

I went to grab a sub at your store on Babcock at 15:00 in Melbourne, Florida. The lady who helped me was exceptional. I was the only customer there initially, and when four more people came in, she went to get some assistance. A man then took over and began to pack my order, which included a Coke and a sandwich. When I asked kindly if he could add two cookies, he curtly directed me to the napkins and said they are not provided here. I expressed that they usually have them with the logo, and he disagreed. After I fetched some napkins and inquired about having a stack available at the counter, he rudely dismissed the idea. As I left, I overheard him gossiping about me with other patrons because I suggested including napkins with the food. This was the most impolite treatment I have ever received. Interestingly, I am a registered nurse, and such behavior towards patients would be unacceptable. The man, around 5'7" and medium build with greasy black hair, lacked a name tag and had an unprofessional demeanor. It's unfortunate because I rarely visit this particular Subway location, but his conduct overshadowed the excellent service provided by the woman earlier.

My experience at store [redacted] was upsetting. A tall, young lady who identified herself as the manager served me. Being 73 years old with essential tremors, I requested two foot-long herbs and cheese sandwiches, one cut in half and the other in thirds due to my condition. I mistakenly asked for monterey jack instead of pepper jack and tried to correct it, but the manager rushed me and raised her voice. She repeatedly asked if I wanted the sandwiches remade, making the situation more stressful. After a series of misunderstandings, I left the store in tears, as other customers watched. It was a disheartening experience, and I believe the manager would benefit from sensitivity training to better assist elderly customers. An apology and evidence of training attendance would be appreciated. Today's date is April 24, [redacted].

During my visit to store [redacted], I encountered a very tall, thin, young female who later identified herself as the manager. As a 76-year-old with essential tremors, I requested two foot-long sandwiches on herbs and cheese, one with tuna non-toasted, to be cut differently due to my physical limitations. I accidentally asked for monterey jack cheese instead of pepper jack, which caused confusion. Despite my attempts to correct the order, the manager was impatient and raised her voice, creating a stressful situation. She repeatedly asked if I wanted the sandwiches remade or if I wanted to leave. Feeling overwhelmed, I tried to explain my situation, but she dismissed me. The incident made me feel humiliated and upset, leading me to leave without the sandwiches. This experience was incredibly distressing, and I hope that the manager receives training on dealing with elderly customers. An apology and confirmation of her training would be appreciated. Today's date is April 24, [redacted].